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Ryan Hanley: The Podcast

Ryan Hanley

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Ryan Hanley: The Podcast

Ryan Hanley: The Podcast

Ryan Hanley

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Agency Nation is the leading digital publication helping insurance professionals dominate marketing, sales and technology in the modern marketplace.

Latest Episodes

ProNavigator's AI is Improving the Human Customer Experience

Joseph D'Souza is making sure Artificial Intelligence understands the things you shouldn't be doing. We've been fending off the InsurTech hype for years, sifting through pretty comparative raters and unwanted interfaces. The hope in tolerating this hype is that something will finally find a way to change the game for good. Out of all the InsurTech hopefuls out there trying, ProNavigator is one of the few companies willing to be just as practical as they are revolutionary with the problems they'er solving. If you think processing car change requests is the type of "human value" people want in their customer experience, that might not work out well in the long run. Joseph and the whole ProNavigator team are just getting started because their AI never stops learning and making your job easier. Connect With Pat and Encompass here: ProNavigator Joseph D'Souza on LinkedIn P.S. The Agency Nation newsletter has a reputation for making your job easier, promise.

33 MIN2018 JUN 20
Comments
ProNavigator's AI is Improving the Human Customer Experience

The Evolution of Encompass Insurance with Pat Macellaro

It might be overused and hard to imagine if you've never experienced it at a high level, but it all come down to leadership. That's the only thing capable of driving any lasting evolution inside a company. Especially one as ridge and by the book as an insurance company. Until that's solved, it's hard for anything else to consistently move in the right direction. That's exactly what Pat Macellaro, President of Encompass Insurance, wants to accomplish for the company. He's looking to do that by building a foundation for growth. He's building that foundation by having the right people, putting them in position to succeed and controlling their overall rate stability. Those are just a handful of things Ryan talks with him about as they walk down the path of where the carrier is today and where they want to be in the future. Connect With Pat: Encompass LinkedIn P.S. There's lots of growth happening inside the Agency Nation newsletter.

41 MIN2018 JUN 18
Comments
The Evolution of Encompass Insurance with Pat Macellaro

Pushing the InsurTech Envelope with Jeff Roy

If it's not getting done fast enough, there's nothing wrong with going out there and taking it. Your agency will ultimately depend on the speed of adoption and ease of integration the industry may or may not provide. If that's an uncomfortable feeling and a position your agency doesn't want to be in, then it might be time to force the issue. That's what Ryan sat down to talk with Jeff Roy, of Excalibur Insurance in Canada, to find out just exactly how envelops he's pushing. Connect With Jeff: LinkedIn Excalibur Insurance P.S. Try the Agency Nation newsletter, it will certainly grow on you.

35 MIN2018 JUN 8
Comments
Pushing the InsurTech Envelope with Jeff Roy

Crushing Customer Loyalty in 100 Days with Joey Coleman

Do you know the difference between customer experience and customer service and which happens when? Customer service is when something goes wrong, customer experience however is a much bigger umbrella protecting every interaction you have with clients in your business. It's everything from how you answer the phone, respond to emails, what it feels like to physically be in your office and certainly what happens when they need to use their policy (see file claim). It's a much more proactive approach to engaging with your clients that will ultimately breed a level of loyalty that's hard to imagine. That's what Ryan talks to Joey Coleman, New York Times best selling author, about the number one secret to making sure your clients don't leave. Want to see Joey live, Elevate 18 is already sold out, but come hangout in Cleveland anyway and maybe people will be selling their tickets on the street. Connect with Joey: joeycoleman.com Buy Joey's Book: Never Lose a Customer Again LinkedIn Specia...

37 MIN2018 MAY 9
Comments
Crushing Customer Loyalty in 100 Days with Joey Coleman

Passing the Torch: How to Recruit the Next Generation of Insurance Professionals

If you want to build a business and avoid becoming a slave to your agency, you have to find the next generation of agents. This has to be one of the most important things you do over the next five, 10, 15 or 20 years. You really don't have a choice, because this year alone one out of every four agents will be retiring. It's up to you to make sure that next wave of agents knows how to properly help people plan for the day they don't want to think about. That's what Ryan talks with Matt Sapaula, Co-Owner at PHP Agency, about he always has someone to hold a torch. Want to see Matt live, grabbing a ticket to Elevate 18 will do make it happen. Connect with Matt: MoneySmartGuy.com PHP Agency Subscribe to Matt on YouTube P.S. You already know this, but Elevate 18 tickets could change your life.

36 MIN2018 APR 25
Comments
Passing the Torch: How to Recruit the Next Generation of Insurance Professionals

Woody Brown: The Origin of a Creative Insurance Agent

It's hard to capture and even harder to recreate, now matter what it's dangerous inside your agency. The truth is, it's so rare to find most agencies don't know what's possible if they had it. That thing, of course, is creativity and the lack of it found within the industry. That's why when someone comes in from the outside, seemingly having no business being here, blazes a trail no one's seen before. That's the creative firestorm that is Wood Brown and the reason Ryan wanted to talk to him about the benefits of taking those risks. Want to see Woody live, grab your ticket for Elevate 18 right now! Connect with Woody: The Rhoads Group Instagram Subscribe to Woody's YouTube Channel P.S. Seriously, you don't want to miss feeling that vibe Elevate 18 is going to create.

56 MIN2018 APR 20
Comments
Woody Brown: The Origin of a Creative Insurance Agent

Breaking Customer Inertia with Jeremy Hallett

Are you brave enough to actually do the things you wish could be done different? It seems like everyone loves to play armchair InsurTech CEO these days, but actually making it on the field is entirely different. That first step is much easier when you have people with the level of intensity walking on each side. It's that team of people that will help finish your idea and bring it into reality. That's what Ryan talks to Jeremy Hallett, CEO of Hallett Financial and Quotacy, about his journey getting into the game. Want to see Jeremy live, there's just a few tickets for Elevate 18 left! Connect with Jeremy: Quotacy Hallett Financial LinkedIn P.S. Seriously, you don't want to have to wait until next year to meet the insurance agents of your dreams.

41 MIN2018 APR 18
Comments
Breaking Customer Inertia with Jeremy Hallett

Why We Win (And You Don't)

Is because of a creative culture that won't stop. Culture Tough to pin down. Easy to dismiss. Yet, Culture. As ethereal concept as it may be… is Paramount to victory. Because culture… unlike any other aspect of your business... ...is the psychological manifestation of the soul of your business. You can’t fake it. Culture is honest, candid and true. ...and it all boils down to this. You care… or you don’t. Not that you care about your business… of course you do. But do you care about your people? It’s easy to say you care. It’s easy to put up motivational quotes in the break room. It’s easy to WANT a great company culture. But culture doesn’t happen by accident. Your people judge you on your actions. What do you actually do? Do you live, breathe and execute on the culture your words frame? Your actions… It is your actions that define culture. Want a performance-based culture? Perform. Go do the work and hold yourself accountable to results. You want a creative culture? Be ...

4 MIN2018 APR 15
Comments
Why We Win (And You Don't)

Your Website Has Only Two Tenths of Second

There's a good chance you might not even be able to ante up to today's table stakes of digital presentation. Today's consumer expects to find so much information that you might not be giving them. It's move beyond just a phone, email and website. They expect real tangible things to be delivered to the through a digital experience in the form of education and communication. If your agency isn't actively trying to meet those consumers where they are at, you'll have a hard time finding a table to sit at. That's what Ryan wanted to talk to Jeff Teschke, Founder and CEO of Forge3, about how you can find a seat at the table. If you want to see Jeff live, he'll be hanging out at Elevate 18 this year! Connect with Jeff: Forge3 LinkedIn P.S. Seriously, we just released 20 extra tickets for Elevate 18 due to popular demand, grab yours today before they're all gone.

47 MIN2018 APR 13
Comments
Your Website Has Only Two Tenths of Second

Professional Video for Professionals Made Easy with Greg Rollett

Sometimes it pays to look your best when clients need you the most. There are so many aspects to creating a video "that works" it's impossible to execute them all. Sure, eventually you might get there, but that's 12 months and 40 videos later. The faster you can be authentically good on camera, the sooner the world will open up to you and your business. That's what Ryan talks to Greg Rollett, Founder of Ambitious.com, about why he wants to help you do it. If you want to see Greg live, we only have 32 tickets left for Elevate 18! Connect with Greg: Ambitious.com LinkedIn P.S. Seriously, we only have 32 tickets left, grab one before it's too late.

40 MIN2018 APR 11
Comments
Professional Video for Professionals Made Easy with Greg Rollett

Latest Episodes

ProNavigator's AI is Improving the Human Customer Experience

Joseph D'Souza is making sure Artificial Intelligence understands the things you shouldn't be doing. We've been fending off the InsurTech hype for years, sifting through pretty comparative raters and unwanted interfaces. The hope in tolerating this hype is that something will finally find a way to change the game for good. Out of all the InsurTech hopefuls out there trying, ProNavigator is one of the few companies willing to be just as practical as they are revolutionary with the problems they'er solving. If you think processing car change requests is the type of "human value" people want in their customer experience, that might not work out well in the long run. Joseph and the whole ProNavigator team are just getting started because their AI never stops learning and making your job easier. Connect With Pat and Encompass here: ProNavigator Joseph D'Souza on LinkedIn P.S. The Agency Nation newsletter has a reputation for making your job easier, promise.

33 MIN2018 JUN 20
Comments
ProNavigator's AI is Improving the Human Customer Experience

The Evolution of Encompass Insurance with Pat Macellaro

It might be overused and hard to imagine if you've never experienced it at a high level, but it all come down to leadership. That's the only thing capable of driving any lasting evolution inside a company. Especially one as ridge and by the book as an insurance company. Until that's solved, it's hard for anything else to consistently move in the right direction. That's exactly what Pat Macellaro, President of Encompass Insurance, wants to accomplish for the company. He's looking to do that by building a foundation for growth. He's building that foundation by having the right people, putting them in position to succeed and controlling their overall rate stability. Those are just a handful of things Ryan talks with him about as they walk down the path of where the carrier is today and where they want to be in the future. Connect With Pat: Encompass LinkedIn P.S. There's lots of growth happening inside the Agency Nation newsletter.

41 MIN2018 JUN 18
Comments
The Evolution of Encompass Insurance with Pat Macellaro

Pushing the InsurTech Envelope with Jeff Roy

If it's not getting done fast enough, there's nothing wrong with going out there and taking it. Your agency will ultimately depend on the speed of adoption and ease of integration the industry may or may not provide. If that's an uncomfortable feeling and a position your agency doesn't want to be in, then it might be time to force the issue. That's what Ryan sat down to talk with Jeff Roy, of Excalibur Insurance in Canada, to find out just exactly how envelops he's pushing. Connect With Jeff: LinkedIn Excalibur Insurance P.S. Try the Agency Nation newsletter, it will certainly grow on you.

35 MIN2018 JUN 8
Comments
Pushing the InsurTech Envelope with Jeff Roy

Crushing Customer Loyalty in 100 Days with Joey Coleman

Do you know the difference between customer experience and customer service and which happens when? Customer service is when something goes wrong, customer experience however is a much bigger umbrella protecting every interaction you have with clients in your business. It's everything from how you answer the phone, respond to emails, what it feels like to physically be in your office and certainly what happens when they need to use their policy (see file claim). It's a much more proactive approach to engaging with your clients that will ultimately breed a level of loyalty that's hard to imagine. That's what Ryan talks to Joey Coleman, New York Times best selling author, about the number one secret to making sure your clients don't leave. Want to see Joey live, Elevate 18 is already sold out, but come hangout in Cleveland anyway and maybe people will be selling their tickets on the street. Connect with Joey: joeycoleman.com Buy Joey's Book: Never Lose a Customer Again LinkedIn Specia...

37 MIN2018 MAY 9
Comments
Crushing Customer Loyalty in 100 Days with Joey Coleman

Passing the Torch: How to Recruit the Next Generation of Insurance Professionals

If you want to build a business and avoid becoming a slave to your agency, you have to find the next generation of agents. This has to be one of the most important things you do over the next five, 10, 15 or 20 years. You really don't have a choice, because this year alone one out of every four agents will be retiring. It's up to you to make sure that next wave of agents knows how to properly help people plan for the day they don't want to think about. That's what Ryan talks with Matt Sapaula, Co-Owner at PHP Agency, about he always has someone to hold a torch. Want to see Matt live, grabbing a ticket to Elevate 18 will do make it happen. Connect with Matt: MoneySmartGuy.com PHP Agency Subscribe to Matt on YouTube P.S. You already know this, but Elevate 18 tickets could change your life.

36 MIN2018 APR 25
Comments
Passing the Torch: How to Recruit the Next Generation of Insurance Professionals

Woody Brown: The Origin of a Creative Insurance Agent

It's hard to capture and even harder to recreate, now matter what it's dangerous inside your agency. The truth is, it's so rare to find most agencies don't know what's possible if they had it. That thing, of course, is creativity and the lack of it found within the industry. That's why when someone comes in from the outside, seemingly having no business being here, blazes a trail no one's seen before. That's the creative firestorm that is Wood Brown and the reason Ryan wanted to talk to him about the benefits of taking those risks. Want to see Woody live, grab your ticket for Elevate 18 right now! Connect with Woody: The Rhoads Group Instagram Subscribe to Woody's YouTube Channel P.S. Seriously, you don't want to miss feeling that vibe Elevate 18 is going to create.

56 MIN2018 APR 20
Comments
Woody Brown: The Origin of a Creative Insurance Agent

Breaking Customer Inertia with Jeremy Hallett

Are you brave enough to actually do the things you wish could be done different? It seems like everyone loves to play armchair InsurTech CEO these days, but actually making it on the field is entirely different. That first step is much easier when you have people with the level of intensity walking on each side. It's that team of people that will help finish your idea and bring it into reality. That's what Ryan talks to Jeremy Hallett, CEO of Hallett Financial and Quotacy, about his journey getting into the game. Want to see Jeremy live, there's just a few tickets for Elevate 18 left! Connect with Jeremy: Quotacy Hallett Financial LinkedIn P.S. Seriously, you don't want to have to wait until next year to meet the insurance agents of your dreams.

41 MIN2018 APR 18
Comments
Breaking Customer Inertia with Jeremy Hallett

Why We Win (And You Don't)

Is because of a creative culture that won't stop. Culture Tough to pin down. Easy to dismiss. Yet, Culture. As ethereal concept as it may be… is Paramount to victory. Because culture… unlike any other aspect of your business... ...is the psychological manifestation of the soul of your business. You can’t fake it. Culture is honest, candid and true. ...and it all boils down to this. You care… or you don’t. Not that you care about your business… of course you do. But do you care about your people? It’s easy to say you care. It’s easy to put up motivational quotes in the break room. It’s easy to WANT a great company culture. But culture doesn’t happen by accident. Your people judge you on your actions. What do you actually do? Do you live, breathe and execute on the culture your words frame? Your actions… It is your actions that define culture. Want a performance-based culture? Perform. Go do the work and hold yourself accountable to results. You want a creative culture? Be ...

4 MIN2018 APR 15
Comments
Why We Win (And You Don't)

Your Website Has Only Two Tenths of Second

There's a good chance you might not even be able to ante up to today's table stakes of digital presentation. Today's consumer expects to find so much information that you might not be giving them. It's move beyond just a phone, email and website. They expect real tangible things to be delivered to the through a digital experience in the form of education and communication. If your agency isn't actively trying to meet those consumers where they are at, you'll have a hard time finding a table to sit at. That's what Ryan wanted to talk to Jeff Teschke, Founder and CEO of Forge3, about how you can find a seat at the table. If you want to see Jeff live, he'll be hanging out at Elevate 18 this year! Connect with Jeff: Forge3 LinkedIn P.S. Seriously, we just released 20 extra tickets for Elevate 18 due to popular demand, grab yours today before they're all gone.

47 MIN2018 APR 13
Comments
Your Website Has Only Two Tenths of Second

Professional Video for Professionals Made Easy with Greg Rollett

Sometimes it pays to look your best when clients need you the most. There are so many aspects to creating a video "that works" it's impossible to execute them all. Sure, eventually you might get there, but that's 12 months and 40 videos later. The faster you can be authentically good on camera, the sooner the world will open up to you and your business. That's what Ryan talks to Greg Rollett, Founder of Ambitious.com, about why he wants to help you do it. If you want to see Greg live, we only have 32 tickets left for Elevate 18! Connect with Greg: Ambitious.com LinkedIn P.S. Seriously, we only have 32 tickets left, grab one before it's too late.

40 MIN2018 APR 11
Comments
Professional Video for Professionals Made Easy with Greg Rollett
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