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Amazon Private Label Podcast for FBA Sellers - Sell more on Amazon FBA, e-Commerce Podcast - AmzSecrets

David Aladdin A fan of The Amazing Seller, Amazon

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Amazon Private Label Podcast for FBA Sellers - Sell more on Amazon FBA, e-Commerce Podcast - AmzSecrets
Amazon Private Label Podcast for FBA Sellers - Sell more on Amazon FBA, e-Commerce Podcast - AmzSecrets

Amazon Private Label Podcast for FBA Sellers - Sell more on Amazon FBA, e-Commerce Podcast - AmzSecrets

David Aladdin A fan of The Amazing Seller, Amazon

4
Followers
42
Plays
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The Amazon Private Label Podcast focused on Amazon FBA, Selling on Amazon, Sell more on Online

Latest Episodes

AS 96: Meny Hoffman – Visionary with 17+ years building brands, dozens of employees, and scaling companies.

In this episode we had Meny Hoffman come on the show.Meny Hoffman is CEO of Ptex Group, an award-winning business solutions agency headquartered in Brooklyn, NY. A lifelong entrepreneur, he is passionate about collaborating with growing businesses to create winning strategies that allow them to lead and flourish. Meny is also the founder of the LTB (Let’s Talk Business) platform, which offers business education to entrepreneurs and businesspeople looking to learn, grow, and lead. He is a proud husband and father of seven. In this episode we went into depth: * Inside Meny's operation * Meny's story on how he came to lead PTEX group * How meny inspires and leads his team * Team strategy, leadership strategy * Creating systems and winning strategies * Amazon brand strategy * Marketing strategies * In-depth on growing and scaling your company And much more. Show Notes: To learn more about Ptex Group product branding service, CLICK HERE. To download "7 Simple Ways to Build Your Brand on Amazon" CLICK HERE. Connect with Meny Hoffman on LinkedIn HERE

55 MIN2018 JUL 2
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AS 96: Meny Hoffman – Visionary with 17+ years building brands, dozens of employees, and scaling companies.

AS 95: A lot has happened in the last 8 months. And it is just the beginning. (3 years in the trenches)

Since my last podcast, a lot has happened. It’s been literally almost 8 months since I last podcasted. I’ve gotten emails, like yo, david where have you been? Why aren’t you podcasting. So I haven’t been ignoring podcasting, or hating it. I’ve just been so deep into the grind building the empire, owning multiple channels, and scaling this business into something much bigger than myself. In the last 10 months, I’ve yet to tell you what’s been going on. To name a few, I went to China for 3 weeks. That trip was mind blowing, and for those that haven’t taken that jump into outerspace, I say do it. I now have a business visa, and will be attempting to go once a year. The Chineese are the nicest people ever, the atmosphere is so energizing it literally takes all the air out of you. And last of all, I built some of the greatest relationships by being there, from meeting multiple manufacturers, visiting factories, touching products, redesigning with cad engineers, and even meeting Americans, Canadians overseas. The trip was simply mindblowing . And best of all I ate everything, and it didn’t kill me. More on that trip and perhaps a dedicated episode to it. Besides China, if you’ve been following this podcast, your well acquainted with my journey into physical products, ecommerce. At the moment we are in the process of launching 22 products within the next 1 month or so, of which these products all have bene in development for about 1-2 years. Some are inventions, some are private labels, many have patents connected to it. This journey hasn’t just been one of launching products, sticking a price to it. It’s been a journey of ups and downs, massive failures in both financially and emotionally. I’ve had my girlfriend of 3 years break up with me, and that shot me into a low for awhile. But with failures and lows, comes highs and successes. The path simply can’t be downward. Especially if your persistent for wins. And in fact the last 10 months have been anything but that. Since the last episode, I’ve hired two employees which manage a lot of the operations. I’ve also hired two full time virtual assistants, with an army of contractors from freelancer, upwork, fiverr. These contractors are all experts in their field, and I leverage them for their talent, time. The biggest secret here, is we all have the same amount of time as Warren Buffet and Elon Musk. 24 hours. They have no advantage as us in the number of hours they are allocated each day. But how we task out, create standards of procedures, and leverage other peoples time, is one of the true secrets to being on the way to building an empire. In the last 8 months, my perspective has changed from building multi-million dollar business, to firmly believing it will be a billion dollar business. I don’t just say this out of pure thin air. I’ve worked it backwards. To build a billion dollar business, you only need to have a business worth of 300 million, because a 300M dollar ebita business will most likely get a 3-4x multiplier….in the event of a sale. And why would one ever sell that. Money is of no importance but a scorecard to keep track of. Our businesses should be built for the customer, and with passion and energy. They should be built with our customers and employees interests first, and our own personal needs second. Anyways to create a 300M business, it requires hard core persistence, this wiliness not to give up, to sell it to others, and a firm belief that it will get there. In the last 8 months I’ve realized the magnitude of the potential of the world we live in. For those who haven’t experimented, I dare you to. Facebook Ads, Google Ads, Google Shopping Ads, Email Lists, Email list retention, email list sequences combined with how active people are, enticing people with better offers based on how unactive they are when they open your emails.

14 MIN2018 JUN 27
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AS 95: A lot has happened in the last 8 months. And it is just the beginning. (3 years in the trenches)

AS 94: The best entrepreneurs have better systems than you, with Aaron O’Sullivan

Today I’ve got another invincible king on the, Aaron O’Sullivan. Aaron is a serial entrepreneur who has been building brands on Amazon since 2013, scoring several million in product sales. He has spent the last 3 years building teams based in the Philippines, helping scale up one team to 45 staff by building all of the Amazon systems and processes to run multiple brands. Aaron has clients doing anywhere from $10k > $500k per month on Amazon / e-Commerce, many of whom have become the bottleneck in their business, slowing the growth of their company and preventing them from scaling to the next level. In this episode you'll learn: * Systems to build in your Amazon business * System building strategies * Tools to use for your systems building * Best tools for systems * Aaron's mission in life and business And lots more, stay tuned for transcript. Note-worthy links: https://www.facebook.com/systemise https://www.facebook.com/groups/amazonpowerseller www.systemscultureimpact.com

48 MIN2017 OCT 5
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AS 94: The best entrepreneurs have better systems than you, with Aaron O’Sullivan

AS 93: Pivoting to 1 Million Dollar Paydays with Murray Priestley

Today I’ve got another invincible king on the, Murray Priestley. Murray is a partner at Global Private Partners, a private equity investment firm based in Asia and the author of the book The $1M Pay Day. Murray has a Bachelor’s degree in Engineering & Computer Science from Monash University. He has lived and worked in over 9 countries, and through his journey has been the executive And this is the AmzSecrets.com Show, episode 93! Before we jump in quick announcement. I will be in China on the 14th, and always looking to mastermind when I’m out of my castle, shoot me an email and I’ll try my best to meet up with you. What you'll learn: * How to scale your Amazon business and beyond * How to pivot when things are going wrong * Murray Priestley's journey into entrepreneurship * Mistakes along the way * How to save $500,000 dollars * How to scale your brand and businesses with you in the mix * How to build an Amazon FBA business * How to know what your good at * Making critical decisions in your business * Understanding mistakes and selling your businessAnd much more! Stay tuned for show notes. Show links: http://1MPAYDAY.com- Get his book :)

54 MIN2017 SEP 6
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AS 93: Pivoting to 1 Million Dollar Paydays with Murray Priestley

AS 92: Build the brand, 180k/month sales on Amazon and Shopify with Dr. Travis Zigler

Today I've gotDr. Travis Zigler, who graduated in 2010 from The Ohio State University College of Optometry with Magna Cum Laude honors. He is the co-founder of Eye Love, eyelovethesun.com, whose mission is to end preventable blindness. Dr. Travis and his wife, Dr. Jenna Zigler, use the profits from Eye Love to fund free and low cost clinics in South Carolina and Jamaica. They also started a charity called the Eye Love Cares Foundation, eyelovecares.org, which provides exams, glasses and sunglasses for those in need, free education, and scholarships for students that align with their mission. Eye Love does an average of $180,000 per month on Amazon and Shopify. He has created highly engaged communities of over 2,000 people and growing daily. In this episode you'll learn, * How Travis started his business * How Travis acquired businesses and leverages them together * How he's built a business from passion * How to build a brand leveraging SEO and content * The people behind Eye Love and the charitable actions of the company * The growth and decisions behind the company * Strategic decisions and business operating * Lots of golden nugets. Did I say lots!? Transcript coming soon Dr. Travis Zigler 1. Business Igniters on Facebook: https://www.facebook.com/Business-Igniters-165108987349546/ 2. Facebook Profile: https://www.facebook.com/Dr-Travis-Zigler-261315727610737/ 3. Eye Love: https://eyelovethesun.com/ Ashlin Hadden Insurance Agency http://www.voldico.com/find-an-agent/ashlin-hadden/ DAVID ALADDIN: Great having you on the show, Travis. TRAVIS ZIGLER: Hey, David thanks for having me. DAVID ALADDIN: Can you take us to the beginning before you guys were selling on Amazon and Shopify? Where did your journey begin? TRAVIS ZIGLER: Now it began I mean back in college. I mean, we, my wife went to the University of Michigan, I went to the Ohio State University for under grad and we ended up meeting and started dating when she came to optometry school in 2007 and I was a second year she is a first year. We dated throughout Optometry school and started practicing in Columbus, Ohio from 2010 to 2015. And 2015, we worked for my uncle in Columbus, Ohio, and we decided we wanted to go off on our own and do our own things. So we actually pretty much quit our jobs, moved across the country to South Carolina and started two new practices from scratch and then with, whenever you’re staring up a new practice it tends to be a little slower at first while your gaining that initial clientele similar to your Amazon business. You’re not selling two to three hundred units a day—you're selling one to two units a day and you're building up from there and practices the same way. And so I was bored and we found the amazing selling machine was on its fifth version in May 2015 and we bought it and just went through the course and didn’t follow the training for picking out a product. Just did what we know and what we loved which is eyes, and just going to went from there. So May or July 2015 in when we got our first sale and we did the typical rookie mistake of only ordering a hundred units, selling out in seven days and realizing, wow, this is real. So then we brought in an investor and we dump about twenty thousand of our own dollars in and grew from there. DAVID ALADDIN: Okay. So like before the whole Amazon thing, you guys joined the practice for five years. When did you get the, you had this concept of just like living you k...

64 MIN2017 AUG 29
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AS 92: Build the brand, 180k/month sales on Amazon and Shopify with Dr. Travis Zigler

AS 91: Expanding at 60 Million in combined sales with Jamie

Today I’ve got Jamie Davison on on the show, Jamie and his co-founders Jason and Brad combine to sell over $60 million per year on Amazon. He is the co-founder of AMZ Insiders, a coaching program focused on helping new sellers create their own successful Amazon business and provide insights and tips to existing sellers. * Selling on Amazon * How to build an Amazon business * How Jamie and his partners business scaled very fast * Jamies path to getting where is today * How he quit his job and why * Amazon strategies and secrets * How to scale an Amazon business * How to grow an e-commerce business * How they are divvying tasks and diversifying * Important networking tips * How they plan to double their business And much more Free Video Training: www.AMZInsiders.com Blog: www.AMZInsiders.net Free Facebook Group: Amazon Insiders – FBA Sellers https://www.facebook.com/groups/AMZInsiders/ Email: Jamie.Davidson@AMZInsiders.com DAVID ALADDIN: Great to have you on the show, Jamie. JAMIE DAVIDSON: Hey, thanks David. Great to be on and I appreciate you having me on. DAVID ALADDIN: Yeah. So can you take us to the beginning, before selling on Amazon? Where did your journey begin? JAMIE DAVIDSON: Sure, yeah. My journey I guess, everyone has a different path, of course. On my end, I was, way back when actually a military officer, had attended WestPoint and so. In my 20s was kind of had the military background eventually jumped into the corporate word and probably like a lot of people’s careers kind of worked up the corporate ladder the best I could so I had a—I was in banking early on, I’d been recruited over to Home Depot, so I had some retail experience there for a few years running a Home Depot store and then, I kind of fell into the education space with a big test preparation company, Kaplan. DAVID ALADDIN: Oh, yeah. JAMIE DAVIDSON: Yeah, yeah. And so then which great education minds and could use some help on the business side so I kind of found that space and stayed in there for a good while. Had some success there and again, worked my way up through just kind of a Senior Executive there and then was part of some private equity deals. We brought in as a Chief Operating Officer and a CEO of another company where essentially, these private equity companies are buying the company. Basically about 50 million dollar businesses or so and they hope to flip them in about four to five years. So I was kind of the hired gun through that approach, so, yeah. So I was kind of—I felt like I had this big title but at the end of the day I was a hired employee, just a senior employee to help kind of lead businesses in these spaces here. DAVID ALADDIN: I feel like when people amass so much money, they just create so much more money. I mean, 50 million, equity deals, and then they’re trying to flip it to 200? It’s pretty insane. JAMIE DAVIDSON: Yeah, exactly. Exactly. They’re trying just to take it across the river and in four or five years, probably at least sell it for double, if not more. DAVID ALADDIN: So, how long was this before you got into Amazon? What year, you think? JAMIE DAVIDSON: Yeah. So I was in 2000, I mean, kind of the education run I think with Kaplan and a couple of these other companies was 2000’s, early 2000’s, up through 2013. DAVID ALADDIN: Okay. JAMIE DAVIDSON: And actually even through the last couple of years. Yeah, so for a while, I came down to—I’m in Atlanta here but I came down to Atlanta ...

53 MIN2017 AUG 22
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AS 91: Expanding at 60 Million in combined sales with Jamie

AS 90: How to save more on taxes as an Amazon FBA Seller with Josh, Founder of CPAonFire

Today’s I’ve got on the show, who is a CPA and the founder of CPA On Fire, a tax and accounting firm specializing in working with online entrepreneurs. Over the last few years he has been working very closely with Amazon FBA and other eCommerce sellers to help them with the challenging aspects of accounting and taxes specific to eCommerce sellers. What you'll learn: Can you take us to the beginning before you started your accounting firm, where did your journey begin?What’s the story of how you became the official cpa for entrepreneur on fire? * How many employees he has * How Amazon sellers should setup their business. * How to big sellers legally save a lot of money on taxes * What’s tax deductible in our e-commerce businesses * How Donald Trump Saves on Taxes * Distributions to owners vs. payroll * Sales tax and set the record straight. Should we paying sales tax to all the states where FBA is at, or just our state tax * What software tools do you recommend a seller should use. And WHY And lots more. Show notes coming soon. DAVID ALADDIN: Welcome to the show, Josh. JOSH BAUERLE: Hey. Thanks for having me. DAVID ALADDIN: So, can you take us at the beginning before you started your accounting firm? Where did your journey begin? JOSH BAUERLE: Yeah. So I kind of worked in several different accounting fields, I guess I did work at a Fortune 500 company out of college, doing some cost accounting. I moved into public accounting doing taxes for bigger businesses. I did some financial advising and I finally realized that all these jobs weren’t the problem. I kept thinking if I got this new job that would be the job I’d like. But I finally realized that I just didn’t like being an employee so by 2012 I went out and founded my own firm and I started specializing in working with online entrepreneurs and that’s kind of slowly evolved into really working closely with eCommerce sellers and especially Amazon FBA sellers so we got here. DAVID ALADDIN: How long were you doing the job thing for? JOSH BAUERLE: I did, let’s see. I did two years out of school at the Fortune 500, I did another two years at a public accounting and then a year at financial advising. About five years. DAVID ALADDIN: Five years. JOSH BAUERLE: Yep. DAVID ALADDIN: So 2007-ish? JOSH BAUERLE: Yeah. Roughly. Yep. DAVID ALADDIN: And so when you were like wanted to quit your job was that at that time one of the hardest things to do? JOSH BAUERLE: Yeah. It kind of came up random. It actually when I was doing the financial advising, the guy I was working for, he wanted to acquire other financial advising firms. And I said, hey, I have my CPA license why don’t we just acquire another CPA firm and we can turn those into financial advising clients. He was all on board for that and we found one that we really liked and he then kind of got cold feet and backed out at the last second and I was like, you know what? I'm still going to go through with it, I'm going to take it over. So I was working with this guy and it was kind of, he was an older guy, he’s looking in to get out of his practice. He basically just let me run the whole practice and I get x’ed him out of the total whole revenue that came in. Then he said, and beside if you want to build your own stuff on the side you can keep all of it. So I started doing that for him while just slowly building my side business and it get to the point where he kind of wasn’t being reasonable for what he want to charge me to buy his, but I felt I've built mine enough that I could finally go out of my own, so. DAVID ALADDIN: Yes.

49 MIN2017 AUG 17
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AS 90: How to save more on taxes as an Amazon FBA Seller with Josh, Founder of CPAonFire

AS 89: Inside Nejc operation, 140K Euros/Month – Learning from mistakes

Today I’ve got Nedjc Voraic on the show, Nejc is an entrepreneur who started learning selling on Amazon about 1,5 years ago. With help of the knowledge of his mentors, mastermind group and a lot of trial and error, he managed to build a serious business. The beauty of his philosophy is that he does not put much focus on conversion, ranking and listing optimization. He has now scaled to over 140.000 € a month, mostly from selling in Europe. In this episode you'll learn: * Mistakes Nedjc made and how he pivoted * How much he started with * How he has grown his business * How he scales his business * How to build an amazon business * Tools Nedjc uses * Mentors Nedjc uses * What worked for Nedjc and what didn't * His morning routines * His business strategy * How to source outside of China * Tricks and secrets Nejc uses And lots more. Transcript coming soon How to Contact Nedjc: Mail: nejc87@gmail.com Facebook: https://www.facebook.com/nejcvolaric 15 min free Skype call where I share our methods 1 on 1 and answer your questions https://calendly.com/nejcvolaric/15min DAVID ALADDIN: Great to have you on the show, Nejc. NEJC VOLARIC: Oh, thank you, David. Thank you. I am really, really honored to be here. I have listened to your podcasts and I have learned a lot and now I have the privilege to be here, to be speaking to you and sharing my knowledge and thank you for having me. DAVID ALADDIN: Welcome. Can you take us at the beginning before your online success, where did your journey begin? NEJC VOLARIC: Ah, before the online success? Okay, I can just share a little bit of my background. I have opened a company in 2002, this was after my college. I have a Bachelors Degree in Economics and a Masters Degree in Psychotherapy. I wanted to be a psychotherapist but then I've decided this is not for me and I opened a company and I became a professional photographer. I was shooting mostly weddings and with that business or a job I should say, I started developing a statistical analysis business who does statistical analysis for students and companies. And this was one and a half year ago or maybe a little bit more, I've decided I want to do something more internationally, because statistical analysis business is only for— DAVID ALADDIN: Right. NEJC VOLARIC: Slovenia and that’s what I've discovered Amazon, it was a promotion for ASM course and I've seen the results of people who’re getting and I've decided I wanted to give it a try so I outsourced my statistical analysis business completely or hire employees that I've set up systems, and you know, I had a little bit of spare capital and after I outsourced it and set up systems for the business, I had a lot of free time and then the learning process began. DAVID ALADDIN: Hm. So you went to school for Economics? Looks like that has helped you out a lot and you did the statistical analysis for 13 years, is that correct? NEJC VOLARIC: Oh, no, no, no… I did this, I mean my staff, my employees are still doing it. DAVID ALADDIN: Hm. NEJC VOLARIC: But I've started this in 2013. DAVID ALADDIN: How many employees do you have doing that business? NEJC VOLARIC: In that business I have three employees. DAVID ALADDIN: Very cool. And so compared to the Amazon business that you currently have is it doing better? Worse? What’s that look like? NEJC VOLARIC: Oh no,

55 MIN2017 AUG 10
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AS 89: Inside Nejc operation, 140K Euros/Month – Learning from mistakes

AS 88: Inside the mind of Kevin King who’s pulled 3 Million so far selling on Amazon FBA

Kevin has been an entrepreneur his entire life. It's been 30 years since he last received a paycheck from someone else. He has created, developed and guided hundreds of products from inception to market. In 2015, he started five private label brands on Amazon. Together those brands have grossed more than $3,000,000.00. His goal is to reach $4,000,000.00 per year on Amazon alone by the end of 2017. In this episode, you'll learn: How Kevin pulls 3 Million+ sales a year * How Kevin picks his products * Types of products Kevin has had success and failed with * What most sellers do and what not to do * How Kevin uses tools, strategies and knowledge to grow his business * How he is expanding outside of Amazon * Inner workings of his business, his execution and mindset * Why he has 5 brands * How he markets his products * What he did before selling on Amazon and e-Commerce * How he creates molds for products * How much he started with And much more! Stay tuned for transcript Notable notes: Link for how to add two products to cart: https://www.amazon.com/gp/aws/cart/add.html?ASIN.1=XXXXX&Quantity.1=1&ASIN.2=XXXXX&Quantity.2=1 DAVID ALADDIN: Great to have you on the show, Kevin! KEVIN KING: Glad to be here, man! DAVID ALADDIN: Can you take us to the beginning before your first million, before Amazon? Where did it all begin? KEVIN KING: Well, like you said at intro there, I’ve been an entrepreneur my entire life. I think the last time I got a paycheck from someone I was like 17years old, and that was about thirty years ago. So, (inaudible) back when e-mail first started, so I’ve been involved in this for a long time running several different sites, e-commerce sites, fulfillment stuff. So, the Amazon stuff. I’ve been actually selling on Amazon for 12years. I was actually using Amazon almost like e-Bay in the beginning where I would just…I would be one of those high jackers. If I had something, some old DVD player, or something laying around the house that I was like just throwing it up on e-Bay, sometimes I would throw it up on Amazon, just jump on somebody’s listing and sold it as used. And then I’ve been also doing some wholesale to Amazon through the Amazon Advantage Program which is their program for DVDs, books and that kind of thing, and so audio tapes and stuff, it’s like a special program. So, I’ve been doing wholesale with them for almost 20years on a line of calendars that I do, it’s seasonal product. So, it’s almost like vendor central, but they issue purchase orders and then we ship them in. But then I started the private label stuff on Amazon in 2015 and like everybody else, I think I saw one of those AMS adds come across my e-mail. I was like "this looks interesting". So, I took a look at it, but…and then I said: “you know, I don’t need to take the course, I already kind of have this background, let me just jump right into it and do it”. And I started listening podcast and researching everything I could, and that’s where it went from there. DAVID ALADDIN: In 1997 you’ve started, kind of -ish? KEVIN KING: Yeah, ’95 I think it’s when I when I’ve sent my first e-mail. And I started my first selling online, first e-commerce sight, I think ’96/’97. It was in fact before there was a PayPal even, you know, people had to like…I think I used plug n pay or something back then. It’s still around today, but there were the first guys to actually take credit cards online. So, yeah, I go back. And I think Amazon was…I haven’t looked. I have daily withdraws on my Amazon account, so I am one of the…so, it’s an old school account, so I think maybe ’99 or 2000 probably is when I did my first Amazon stuff.

58 MIN2017 JUN 1
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AS 88: Inside the mind of Kevin King who’s pulled 3 Million so far selling on Amazon FBA

AS 87: How I will save $40,000+/year by automating my customer service on Amazon, ebay, Walmart Jet and beyond.

How I will save 40,000, by automating my customer service on Amazon, ebay, Walmart Jet and beyond. What’s up guys, today’s episode, episode 87, is on How I will save $40,000+ by automating the customer Service in my Amazon, eBay, Walmart, Jet, and website support tickets. Today’s episode brings a huge golden nugget so stay in. One of the hardest parts of running an e-commerce business is the customer support side. It’s not just a lot of work providing the best customer service possible, it takes a lot of the founders time, all the meanwhile you have to add more products, scale the marketing and grow to the moon. I believe, if it wasn’t for the AmzSecrets show, I wouldn’t have gone this far to force myself out of the trouble that I was in. I would wake up each day, spend 1-3 hours checking eBay, checking Amazon, checking facebook channel, and then checking my email inbox for my website. WHEW. It was a huge time waster in terms of founder energy. Every few months I would post in our facebook group, AmzSecrets.com/fb, how is everyone doing their customer support? And some people would say outsource, but not really go into detail. The problem with spending even 1 hour per day on customer service is you really don’t know how those hours would be spent differently if you otherwise had them. Before this episode, I had hot-keyed customer responses directly into my keyboard. It was pretty awesome. It saved 10 minutes per response, and gave the perfect response. It was pretty optimized, it was cool. And then recently I spoke to John Jonas, who has outsourced every task to 17 different virtual assistants, in episode 86. This really changed my perspective and evolved my business a major step further. I probably wouldn’t be spending time doing this podcast right now, if I hadn’t built out my customer support. I’d be answering tickets, and closing out those spam ticket responses. I started looking at FreshDesk… I created an account, setup my email forwarding, It was very solid, however I realized it still had one major issue: How do I have customer support answer questions everyday without giving them access to my account’s sensitive data? Now that is a golden question. And it took me over 10 months to figure out. Freshdesk was great, because it offered centralized support tickets. I could thus forward emails all to one spot, and freshdesk would create support tickets out of each one. The problem however was freshdesk was too general. It didn’t pull order information from Amazon or eBay. So I canceled my free trial of freshdesk and when onto querying e-commerce support desks, which led me to xSellco. And no this is not a promotion of xSellco, or affiliated to them in any way. XSellco is pretty awesome, it pulls e-commerce data from both the e-commerce channels and aggregates them all into one spot. It’s like a freshdesk or helpdesk but for e-commerce. Now that I have pulled the order # per email coming in, and the customer address, I can now get a virtual assistant to assist per customer order. Now this led to the next part, and I really owe thanks and gratitude to John Jonas from episode 86, who mentioned to “create videos step by step on how you currently do customer service.” It takes a lot of upfront work, but after that it gets easier. Yes that is really time consuming. And a pain in the butt. But once you get it done, you have opened 2-3 hours per day every day. You have also untied yourself from the desk of the computer to do the brain thinking part of your business. Once I had xSellco,

18 MIN2017 MAY 17
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AS 87: How I will save $40,000+/year by automating my customer service on Amazon, ebay, Walmart Jet and beyond.

Latest Episodes

AS 96: Meny Hoffman – Visionary with 17+ years building brands, dozens of employees, and scaling companies.

In this episode we had Meny Hoffman come on the show.Meny Hoffman is CEO of Ptex Group, an award-winning business solutions agency headquartered in Brooklyn, NY. A lifelong entrepreneur, he is passionate about collaborating with growing businesses to create winning strategies that allow them to lead and flourish. Meny is also the founder of the LTB (Let’s Talk Business) platform, which offers business education to entrepreneurs and businesspeople looking to learn, grow, and lead. He is a proud husband and father of seven. In this episode we went into depth: * Inside Meny's operation * Meny's story on how he came to lead PTEX group * How meny inspires and leads his team * Team strategy, leadership strategy * Creating systems and winning strategies * Amazon brand strategy * Marketing strategies * In-depth on growing and scaling your company And much more. Show Notes: To learn more about Ptex Group product branding service, CLICK HERE. To download "7 Simple Ways to Build Your Brand on Amazon" CLICK HERE. Connect with Meny Hoffman on LinkedIn HERE

55 MIN2018 JUL 2
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AS 96: Meny Hoffman – Visionary with 17+ years building brands, dozens of employees, and scaling companies.

AS 95: A lot has happened in the last 8 months. And it is just the beginning. (3 years in the trenches)

Since my last podcast, a lot has happened. It’s been literally almost 8 months since I last podcasted. I’ve gotten emails, like yo, david where have you been? Why aren’t you podcasting. So I haven’t been ignoring podcasting, or hating it. I’ve just been so deep into the grind building the empire, owning multiple channels, and scaling this business into something much bigger than myself. In the last 10 months, I’ve yet to tell you what’s been going on. To name a few, I went to China for 3 weeks. That trip was mind blowing, and for those that haven’t taken that jump into outerspace, I say do it. I now have a business visa, and will be attempting to go once a year. The Chineese are the nicest people ever, the atmosphere is so energizing it literally takes all the air out of you. And last of all, I built some of the greatest relationships by being there, from meeting multiple manufacturers, visiting factories, touching products, redesigning with cad engineers, and even meeting Americans, Canadians overseas. The trip was simply mindblowing . And best of all I ate everything, and it didn’t kill me. More on that trip and perhaps a dedicated episode to it. Besides China, if you’ve been following this podcast, your well acquainted with my journey into physical products, ecommerce. At the moment we are in the process of launching 22 products within the next 1 month or so, of which these products all have bene in development for about 1-2 years. Some are inventions, some are private labels, many have patents connected to it. This journey hasn’t just been one of launching products, sticking a price to it. It’s been a journey of ups and downs, massive failures in both financially and emotionally. I’ve had my girlfriend of 3 years break up with me, and that shot me into a low for awhile. But with failures and lows, comes highs and successes. The path simply can’t be downward. Especially if your persistent for wins. And in fact the last 10 months have been anything but that. Since the last episode, I’ve hired two employees which manage a lot of the operations. I’ve also hired two full time virtual assistants, with an army of contractors from freelancer, upwork, fiverr. These contractors are all experts in their field, and I leverage them for their talent, time. The biggest secret here, is we all have the same amount of time as Warren Buffet and Elon Musk. 24 hours. They have no advantage as us in the number of hours they are allocated each day. But how we task out, create standards of procedures, and leverage other peoples time, is one of the true secrets to being on the way to building an empire. In the last 8 months, my perspective has changed from building multi-million dollar business, to firmly believing it will be a billion dollar business. I don’t just say this out of pure thin air. I’ve worked it backwards. To build a billion dollar business, you only need to have a business worth of 300 million, because a 300M dollar ebita business will most likely get a 3-4x multiplier….in the event of a sale. And why would one ever sell that. Money is of no importance but a scorecard to keep track of. Our businesses should be built for the customer, and with passion and energy. They should be built with our customers and employees interests first, and our own personal needs second. Anyways to create a 300M business, it requires hard core persistence, this wiliness not to give up, to sell it to others, and a firm belief that it will get there. In the last 8 months I’ve realized the magnitude of the potential of the world we live in. For those who haven’t experimented, I dare you to. Facebook Ads, Google Ads, Google Shopping Ads, Email Lists, Email list retention, email list sequences combined with how active people are, enticing people with better offers based on how unactive they are when they open your emails.

14 MIN2018 JUN 27
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AS 95: A lot has happened in the last 8 months. And it is just the beginning. (3 years in the trenches)

AS 94: The best entrepreneurs have better systems than you, with Aaron O’Sullivan

Today I’ve got another invincible king on the, Aaron O’Sullivan. Aaron is a serial entrepreneur who has been building brands on Amazon since 2013, scoring several million in product sales. He has spent the last 3 years building teams based in the Philippines, helping scale up one team to 45 staff by building all of the Amazon systems and processes to run multiple brands. Aaron has clients doing anywhere from $10k > $500k per month on Amazon / e-Commerce, many of whom have become the bottleneck in their business, slowing the growth of their company and preventing them from scaling to the next level. In this episode you'll learn: * Systems to build in your Amazon business * System building strategies * Tools to use for your systems building * Best tools for systems * Aaron's mission in life and business And lots more, stay tuned for transcript. Note-worthy links: https://www.facebook.com/systemise https://www.facebook.com/groups/amazonpowerseller www.systemscultureimpact.com

48 MIN2017 OCT 5
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AS 94: The best entrepreneurs have better systems than you, with Aaron O’Sullivan

AS 93: Pivoting to 1 Million Dollar Paydays with Murray Priestley

Today I’ve got another invincible king on the, Murray Priestley. Murray is a partner at Global Private Partners, a private equity investment firm based in Asia and the author of the book The $1M Pay Day. Murray has a Bachelor’s degree in Engineering & Computer Science from Monash University. He has lived and worked in over 9 countries, and through his journey has been the executive And this is the AmzSecrets.com Show, episode 93! Before we jump in quick announcement. I will be in China on the 14th, and always looking to mastermind when I’m out of my castle, shoot me an email and I’ll try my best to meet up with you. What you'll learn: * How to scale your Amazon business and beyond * How to pivot when things are going wrong * Murray Priestley's journey into entrepreneurship * Mistakes along the way * How to save $500,000 dollars * How to scale your brand and businesses with you in the mix * How to build an Amazon FBA business * How to know what your good at * Making critical decisions in your business * Understanding mistakes and selling your businessAnd much more! Stay tuned for show notes. Show links: http://1MPAYDAY.com- Get his book :)

54 MIN2017 SEP 6
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AS 93: Pivoting to 1 Million Dollar Paydays with Murray Priestley

AS 92: Build the brand, 180k/month sales on Amazon and Shopify with Dr. Travis Zigler

Today I've gotDr. Travis Zigler, who graduated in 2010 from The Ohio State University College of Optometry with Magna Cum Laude honors. He is the co-founder of Eye Love, eyelovethesun.com, whose mission is to end preventable blindness. Dr. Travis and his wife, Dr. Jenna Zigler, use the profits from Eye Love to fund free and low cost clinics in South Carolina and Jamaica. They also started a charity called the Eye Love Cares Foundation, eyelovecares.org, which provides exams, glasses and sunglasses for those in need, free education, and scholarships for students that align with their mission. Eye Love does an average of $180,000 per month on Amazon and Shopify. He has created highly engaged communities of over 2,000 people and growing daily. In this episode you'll learn, * How Travis started his business * How Travis acquired businesses and leverages them together * How he's built a business from passion * How to build a brand leveraging SEO and content * The people behind Eye Love and the charitable actions of the company * The growth and decisions behind the company * Strategic decisions and business operating * Lots of golden nugets. Did I say lots!? Transcript coming soon Dr. Travis Zigler 1. Business Igniters on Facebook: https://www.facebook.com/Business-Igniters-165108987349546/ 2. Facebook Profile: https://www.facebook.com/Dr-Travis-Zigler-261315727610737/ 3. Eye Love: https://eyelovethesun.com/ Ashlin Hadden Insurance Agency http://www.voldico.com/find-an-agent/ashlin-hadden/ DAVID ALADDIN: Great having you on the show, Travis. TRAVIS ZIGLER: Hey, David thanks for having me. DAVID ALADDIN: Can you take us to the beginning before you guys were selling on Amazon and Shopify? Where did your journey begin? TRAVIS ZIGLER: Now it began I mean back in college. I mean, we, my wife went to the University of Michigan, I went to the Ohio State University for under grad and we ended up meeting and started dating when she came to optometry school in 2007 and I was a second year she is a first year. We dated throughout Optometry school and started practicing in Columbus, Ohio from 2010 to 2015. And 2015, we worked for my uncle in Columbus, Ohio, and we decided we wanted to go off on our own and do our own things. So we actually pretty much quit our jobs, moved across the country to South Carolina and started two new practices from scratch and then with, whenever you’re staring up a new practice it tends to be a little slower at first while your gaining that initial clientele similar to your Amazon business. You’re not selling two to three hundred units a day—you're selling one to two units a day and you're building up from there and practices the same way. And so I was bored and we found the amazing selling machine was on its fifth version in May 2015 and we bought it and just went through the course and didn’t follow the training for picking out a product. Just did what we know and what we loved which is eyes, and just going to went from there. So May or July 2015 in when we got our first sale and we did the typical rookie mistake of only ordering a hundred units, selling out in seven days and realizing, wow, this is real. So then we brought in an investor and we dump about twenty thousand of our own dollars in and grew from there. DAVID ALADDIN: Okay. So like before the whole Amazon thing, you guys joined the practice for five years. When did you get the, you had this concept of just like living you k...

64 MIN2017 AUG 29
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AS 92: Build the brand, 180k/month sales on Amazon and Shopify with Dr. Travis Zigler

AS 91: Expanding at 60 Million in combined sales with Jamie

Today I’ve got Jamie Davison on on the show, Jamie and his co-founders Jason and Brad combine to sell over $60 million per year on Amazon. He is the co-founder of AMZ Insiders, a coaching program focused on helping new sellers create their own successful Amazon business and provide insights and tips to existing sellers. * Selling on Amazon * How to build an Amazon business * How Jamie and his partners business scaled very fast * Jamies path to getting where is today * How he quit his job and why * Amazon strategies and secrets * How to scale an Amazon business * How to grow an e-commerce business * How they are divvying tasks and diversifying * Important networking tips * How they plan to double their business And much more Free Video Training: www.AMZInsiders.com Blog: www.AMZInsiders.net Free Facebook Group: Amazon Insiders – FBA Sellers https://www.facebook.com/groups/AMZInsiders/ Email: Jamie.Davidson@AMZInsiders.com DAVID ALADDIN: Great to have you on the show, Jamie. JAMIE DAVIDSON: Hey, thanks David. Great to be on and I appreciate you having me on. DAVID ALADDIN: Yeah. So can you take us to the beginning, before selling on Amazon? Where did your journey begin? JAMIE DAVIDSON: Sure, yeah. My journey I guess, everyone has a different path, of course. On my end, I was, way back when actually a military officer, had attended WestPoint and so. In my 20s was kind of had the military background eventually jumped into the corporate word and probably like a lot of people’s careers kind of worked up the corporate ladder the best I could so I had a—I was in banking early on, I’d been recruited over to Home Depot, so I had some retail experience there for a few years running a Home Depot store and then, I kind of fell into the education space with a big test preparation company, Kaplan. DAVID ALADDIN: Oh, yeah. JAMIE DAVIDSON: Yeah, yeah. And so then which great education minds and could use some help on the business side so I kind of found that space and stayed in there for a good while. Had some success there and again, worked my way up through just kind of a Senior Executive there and then was part of some private equity deals. We brought in as a Chief Operating Officer and a CEO of another company where essentially, these private equity companies are buying the company. Basically about 50 million dollar businesses or so and they hope to flip them in about four to five years. So I was kind of the hired gun through that approach, so, yeah. So I was kind of—I felt like I had this big title but at the end of the day I was a hired employee, just a senior employee to help kind of lead businesses in these spaces here. DAVID ALADDIN: I feel like when people amass so much money, they just create so much more money. I mean, 50 million, equity deals, and then they’re trying to flip it to 200? It’s pretty insane. JAMIE DAVIDSON: Yeah, exactly. Exactly. They’re trying just to take it across the river and in four or five years, probably at least sell it for double, if not more. DAVID ALADDIN: So, how long was this before you got into Amazon? What year, you think? JAMIE DAVIDSON: Yeah. So I was in 2000, I mean, kind of the education run I think with Kaplan and a couple of these other companies was 2000’s, early 2000’s, up through 2013. DAVID ALADDIN: Okay. JAMIE DAVIDSON: And actually even through the last couple of years. Yeah, so for a while, I came down to—I’m in Atlanta here but I came down to Atlanta ...

53 MIN2017 AUG 22
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AS 91: Expanding at 60 Million in combined sales with Jamie

AS 90: How to save more on taxes as an Amazon FBA Seller with Josh, Founder of CPAonFire

Today’s I’ve got on the show, who is a CPA and the founder of CPA On Fire, a tax and accounting firm specializing in working with online entrepreneurs. Over the last few years he has been working very closely with Amazon FBA and other eCommerce sellers to help them with the challenging aspects of accounting and taxes specific to eCommerce sellers. What you'll learn: Can you take us to the beginning before you started your accounting firm, where did your journey begin?What’s the story of how you became the official cpa for entrepreneur on fire? * How many employees he has * How Amazon sellers should setup their business. * How to big sellers legally save a lot of money on taxes * What’s tax deductible in our e-commerce businesses * How Donald Trump Saves on Taxes * Distributions to owners vs. payroll * Sales tax and set the record straight. Should we paying sales tax to all the states where FBA is at, or just our state tax * What software tools do you recommend a seller should use. And WHY And lots more. Show notes coming soon. DAVID ALADDIN: Welcome to the show, Josh. JOSH BAUERLE: Hey. Thanks for having me. DAVID ALADDIN: So, can you take us at the beginning before you started your accounting firm? Where did your journey begin? JOSH BAUERLE: Yeah. So I kind of worked in several different accounting fields, I guess I did work at a Fortune 500 company out of college, doing some cost accounting. I moved into public accounting doing taxes for bigger businesses. I did some financial advising and I finally realized that all these jobs weren’t the problem. I kept thinking if I got this new job that would be the job I’d like. But I finally realized that I just didn’t like being an employee so by 2012 I went out and founded my own firm and I started specializing in working with online entrepreneurs and that’s kind of slowly evolved into really working closely with eCommerce sellers and especially Amazon FBA sellers so we got here. DAVID ALADDIN: How long were you doing the job thing for? JOSH BAUERLE: I did, let’s see. I did two years out of school at the Fortune 500, I did another two years at a public accounting and then a year at financial advising. About five years. DAVID ALADDIN: Five years. JOSH BAUERLE: Yep. DAVID ALADDIN: So 2007-ish? JOSH BAUERLE: Yeah. Roughly. Yep. DAVID ALADDIN: And so when you were like wanted to quit your job was that at that time one of the hardest things to do? JOSH BAUERLE: Yeah. It kind of came up random. It actually when I was doing the financial advising, the guy I was working for, he wanted to acquire other financial advising firms. And I said, hey, I have my CPA license why don’t we just acquire another CPA firm and we can turn those into financial advising clients. He was all on board for that and we found one that we really liked and he then kind of got cold feet and backed out at the last second and I was like, you know what? I'm still going to go through with it, I'm going to take it over. So I was working with this guy and it was kind of, he was an older guy, he’s looking in to get out of his practice. He basically just let me run the whole practice and I get x’ed him out of the total whole revenue that came in. Then he said, and beside if you want to build your own stuff on the side you can keep all of it. So I started doing that for him while just slowly building my side business and it get to the point where he kind of wasn’t being reasonable for what he want to charge me to buy his, but I felt I've built mine enough that I could finally go out of my own, so. DAVID ALADDIN: Yes.

49 MIN2017 AUG 17
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AS 90: How to save more on taxes as an Amazon FBA Seller with Josh, Founder of CPAonFire

AS 89: Inside Nejc operation, 140K Euros/Month – Learning from mistakes

Today I’ve got Nedjc Voraic on the show, Nejc is an entrepreneur who started learning selling on Amazon about 1,5 years ago. With help of the knowledge of his mentors, mastermind group and a lot of trial and error, he managed to build a serious business. The beauty of his philosophy is that he does not put much focus on conversion, ranking and listing optimization. He has now scaled to over 140.000 € a month, mostly from selling in Europe. In this episode you'll learn: * Mistakes Nedjc made and how he pivoted * How much he started with * How he has grown his business * How he scales his business * How to build an amazon business * Tools Nedjc uses * Mentors Nedjc uses * What worked for Nedjc and what didn't * His morning routines * His business strategy * How to source outside of China * Tricks and secrets Nejc uses And lots more. Transcript coming soon How to Contact Nedjc: Mail: nejc87@gmail.com Facebook: https://www.facebook.com/nejcvolaric 15 min free Skype call where I share our methods 1 on 1 and answer your questions https://calendly.com/nejcvolaric/15min DAVID ALADDIN: Great to have you on the show, Nejc. NEJC VOLARIC: Oh, thank you, David. Thank you. I am really, really honored to be here. I have listened to your podcasts and I have learned a lot and now I have the privilege to be here, to be speaking to you and sharing my knowledge and thank you for having me. DAVID ALADDIN: Welcome. Can you take us at the beginning before your online success, where did your journey begin? NEJC VOLARIC: Ah, before the online success? Okay, I can just share a little bit of my background. I have opened a company in 2002, this was after my college. I have a Bachelors Degree in Economics and a Masters Degree in Psychotherapy. I wanted to be a psychotherapist but then I've decided this is not for me and I opened a company and I became a professional photographer. I was shooting mostly weddings and with that business or a job I should say, I started developing a statistical analysis business who does statistical analysis for students and companies. And this was one and a half year ago or maybe a little bit more, I've decided I want to do something more internationally, because statistical analysis business is only for— DAVID ALADDIN: Right. NEJC VOLARIC: Slovenia and that’s what I've discovered Amazon, it was a promotion for ASM course and I've seen the results of people who’re getting and I've decided I wanted to give it a try so I outsourced my statistical analysis business completely or hire employees that I've set up systems, and you know, I had a little bit of spare capital and after I outsourced it and set up systems for the business, I had a lot of free time and then the learning process began. DAVID ALADDIN: Hm. So you went to school for Economics? Looks like that has helped you out a lot and you did the statistical analysis for 13 years, is that correct? NEJC VOLARIC: Oh, no, no, no… I did this, I mean my staff, my employees are still doing it. DAVID ALADDIN: Hm. NEJC VOLARIC: But I've started this in 2013. DAVID ALADDIN: How many employees do you have doing that business? NEJC VOLARIC: In that business I have three employees. DAVID ALADDIN: Very cool. And so compared to the Amazon business that you currently have is it doing better? Worse? What’s that look like? NEJC VOLARIC: Oh no,

55 MIN2017 AUG 10
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AS 89: Inside Nejc operation, 140K Euros/Month – Learning from mistakes

AS 88: Inside the mind of Kevin King who’s pulled 3 Million so far selling on Amazon FBA

Kevin has been an entrepreneur his entire life. It's been 30 years since he last received a paycheck from someone else. He has created, developed and guided hundreds of products from inception to market. In 2015, he started five private label brands on Amazon. Together those brands have grossed more than $3,000,000.00. His goal is to reach $4,000,000.00 per year on Amazon alone by the end of 2017. In this episode, you'll learn: How Kevin pulls 3 Million+ sales a year * How Kevin picks his products * Types of products Kevin has had success and failed with * What most sellers do and what not to do * How Kevin uses tools, strategies and knowledge to grow his business * How he is expanding outside of Amazon * Inner workings of his business, his execution and mindset * Why he has 5 brands * How he markets his products * What he did before selling on Amazon and e-Commerce * How he creates molds for products * How much he started with And much more! Stay tuned for transcript Notable notes: Link for how to add two products to cart: https://www.amazon.com/gp/aws/cart/add.html?ASIN.1=XXXXX&Quantity.1=1&ASIN.2=XXXXX&Quantity.2=1 DAVID ALADDIN: Great to have you on the show, Kevin! KEVIN KING: Glad to be here, man! DAVID ALADDIN: Can you take us to the beginning before your first million, before Amazon? Where did it all begin? KEVIN KING: Well, like you said at intro there, I’ve been an entrepreneur my entire life. I think the last time I got a paycheck from someone I was like 17years old, and that was about thirty years ago. So, (inaudible) back when e-mail first started, so I’ve been involved in this for a long time running several different sites, e-commerce sites, fulfillment stuff. So, the Amazon stuff. I’ve been actually selling on Amazon for 12years. I was actually using Amazon almost like e-Bay in the beginning where I would just…I would be one of those high jackers. If I had something, some old DVD player, or something laying around the house that I was like just throwing it up on e-Bay, sometimes I would throw it up on Amazon, just jump on somebody’s listing and sold it as used. And then I’ve been also doing some wholesale to Amazon through the Amazon Advantage Program which is their program for DVDs, books and that kind of thing, and so audio tapes and stuff, it’s like a special program. So, I’ve been doing wholesale with them for almost 20years on a line of calendars that I do, it’s seasonal product. So, it’s almost like vendor central, but they issue purchase orders and then we ship them in. But then I started the private label stuff on Amazon in 2015 and like everybody else, I think I saw one of those AMS adds come across my e-mail. I was like "this looks interesting". So, I took a look at it, but…and then I said: “you know, I don’t need to take the course, I already kind of have this background, let me just jump right into it and do it”. And I started listening podcast and researching everything I could, and that’s where it went from there. DAVID ALADDIN: In 1997 you’ve started, kind of -ish? KEVIN KING: Yeah, ’95 I think it’s when I when I’ve sent my first e-mail. And I started my first selling online, first e-commerce sight, I think ’96/’97. It was in fact before there was a PayPal even, you know, people had to like…I think I used plug n pay or something back then. It’s still around today, but there were the first guys to actually take credit cards online. So, yeah, I go back. And I think Amazon was…I haven’t looked. I have daily withdraws on my Amazon account, so I am one of the…so, it’s an old school account, so I think maybe ’99 or 2000 probably is when I did my first Amazon stuff.

58 MIN2017 JUN 1
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AS 88: Inside the mind of Kevin King who’s pulled 3 Million so far selling on Amazon FBA

AS 87: How I will save $40,000+/year by automating my customer service on Amazon, ebay, Walmart Jet and beyond.

How I will save 40,000, by automating my customer service on Amazon, ebay, Walmart Jet and beyond. What’s up guys, today’s episode, episode 87, is on How I will save $40,000+ by automating the customer Service in my Amazon, eBay, Walmart, Jet, and website support tickets. Today’s episode brings a huge golden nugget so stay in. One of the hardest parts of running an e-commerce business is the customer support side. It’s not just a lot of work providing the best customer service possible, it takes a lot of the founders time, all the meanwhile you have to add more products, scale the marketing and grow to the moon. I believe, if it wasn’t for the AmzSecrets show, I wouldn’t have gone this far to force myself out of the trouble that I was in. I would wake up each day, spend 1-3 hours checking eBay, checking Amazon, checking facebook channel, and then checking my email inbox for my website. WHEW. It was a huge time waster in terms of founder energy. Every few months I would post in our facebook group, AmzSecrets.com/fb, how is everyone doing their customer support? And some people would say outsource, but not really go into detail. The problem with spending even 1 hour per day on customer service is you really don’t know how those hours would be spent differently if you otherwise had them. Before this episode, I had hot-keyed customer responses directly into my keyboard. It was pretty awesome. It saved 10 minutes per response, and gave the perfect response. It was pretty optimized, it was cool. And then recently I spoke to John Jonas, who has outsourced every task to 17 different virtual assistants, in episode 86. This really changed my perspective and evolved my business a major step further. I probably wouldn’t be spending time doing this podcast right now, if I hadn’t built out my customer support. I’d be answering tickets, and closing out those spam ticket responses. I started looking at FreshDesk… I created an account, setup my email forwarding, It was very solid, however I realized it still had one major issue: How do I have customer support answer questions everyday without giving them access to my account’s sensitive data? Now that is a golden question. And it took me over 10 months to figure out. Freshdesk was great, because it offered centralized support tickets. I could thus forward emails all to one spot, and freshdesk would create support tickets out of each one. The problem however was freshdesk was too general. It didn’t pull order information from Amazon or eBay. So I canceled my free trial of freshdesk and when onto querying e-commerce support desks, which led me to xSellco. And no this is not a promotion of xSellco, or affiliated to them in any way. XSellco is pretty awesome, it pulls e-commerce data from both the e-commerce channels and aggregates them all into one spot. It’s like a freshdesk or helpdesk but for e-commerce. Now that I have pulled the order # per email coming in, and the customer address, I can now get a virtual assistant to assist per customer order. Now this led to the next part, and I really owe thanks and gratitude to John Jonas from episode 86, who mentioned to “create videos step by step on how you currently do customer service.” It takes a lot of upfront work, but after that it gets easier. Yes that is really time consuming. And a pain in the butt. But once you get it done, you have opened 2-3 hours per day every day. You have also untied yourself from the desk of the computer to do the brain thinking part of your business. Once I had xSellco,

18 MIN2017 MAY 17
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AS 87: How I will save $40,000+/year by automating my customer service on Amazon, ebay, Walmart Jet and beyond.
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