Fired Up Friday—Ageism in the Workplace

Marty DeSilva and I discuss ageism’s impact I’m the workplace and some practical solutions to address it.

Fired Up Friday The 4 Day Work Week

Gerard Pappa and Karl Dillinger discuss the 4 Day Work Week Movement and its impact on employees and the organization.

The State of Healthcare--A Physician's Perspective

Dr. Kaminski joins me to discuss the challenges physicians face providing excellent healthcare, including the EMR, the Fee for Service Model, medical school debt and physician burnout and depression. Finally, we review opportunities for the future to drive the patient-centric model.

Fired Up Friday-Tips to Survive a Toxic Work Environment

Dr. Sara Pappa joins me to discuss how to identify signs of a toxic work environment, the effects on the organization's bottom line and tips for survival.

Customer Service Excellence

In this episode I discuss the criteria for excellent customer service with David Stahl. We share personal stories and examples of both good and bad customer service experiences. Finally, we opine how process and systems drive excellence.

FUF Performance Evaluation Process

This episode Marty DeSilva, Leadership Coach, joins me to discuss the current challenges of the performance evaluation process and the future trends that could reshape it for the better.

FUF-Criteria for a Successful Improvement Project

Special guest Marc Bergman joins me to discuss the three criteria for a successful improvement project; Metrics and a Measurement System, Process pain that is impactful, and no-known solution has been identified.

Fired Up Friday-Job Hunting Process

Dr. Sara Pappa joins me to discuss the frustrations with the job hunting process.

Fired Up Friday-Episode 2 HC

Fired Up Friday—Episode 2. The similarities between high school and the business world. You never really leave high school.

Fired Up Friday-HS Principle

Fired Up Friday—Discuss the similarities between high school and the business world. You never really ever leave high school.