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Handling Business

Britt Alwerud

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Handling Business

Handling Business

Britt Alwerud

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We talk about how to handle your business like a boss!

Latest Episodes

How to Bring on Staff and Become a Leader in the Pet Care Industry with Gus Elfving of Pet Peeps

Gus Elfving is the owner of Pet Peeps, one of Washington D.C.’s top pet care companies. Gus started his business in 2006 and has worked tirelessly to raise the standards of professionalism in the pet care industry. He has served on several committees for the National Association of Professional Pet Sitters and is the immediate past President and former Vice President of the National Capital Area Professional Pet Sitters Association. He also supports several other communities and organizations. In this episode you’ll learn: How Gus went from trial by fire to really digging in and becoming an expert in his field Clever ways to think about your branding When it’s time to hire and how to do it The debate: Employees or contractors? How to find and keep stellar team members How to find hires online How to avoid burnout How to do business in this new on demand society How to network with other local small business owners The rewards that come with owning your own business

62 MIN2019 JUN 29
Comments
How to Bring on Staff and Become a Leader in the Pet Care Industry with Gus Elfving of Pet Peeps

EP 301 - The Pros and Cons of Franchising with Grace Steckler

Grace Steckler is literally a saving grace to hundreds of pet owners in Washington, DC. Founded in 2000, Saving Grace Pet Care has grown to be a thriving business with 25 employees and three franchises. In addition to Grace turning her business into one of the most successful pet care companies in Washington, DC, she has also owned a cleaning company and a handyman service. Being an entrepreneur has brought about many challenges, some great accomplishments, and a great sense of personal satisfaction for Grace. It has also allowed her to remain a stay at home mom to her three children, to travel, and to have a freedom that would be difficult to attain otherwise. Grace has taken a very interesting path in life with several twists and turns. She has combined many different life experiences from living as a nun, to teaching high school science, to traveling abroad, to running her own pet care business. She took lessons she learned from each of these experiences to create a highly successful business. Her teaching background has allowed her to easily keep her furry clients and team on task while others often struggle to stay calm and in control. Her love of travel, new languages, and cultures keeps her motivated to put lots of systems and processes in place to keep her business running efficiently without her. It’s broken down to a science at this point - no pun intended. In this episode Britt and Grace go into great detail on what it was like for Grace to franchise her business. Saving Grace Pet Care’s key to success is focusing on caring for it’s large team of 25 employees. This includes making sure they all have a healthy work life balance, are compensated very well, and are allowed to thrive on their own terms while still working effectively within the team and the franchise. The name of the game is “Win-Win”. Grace wants each of her employees to feel empowered and part of a larger mission, which has allowed her to keep many team players around for many years. Grace believes that the happier your team is the smoother your business runs. She shows her appreciation in many different ways. For example, randomly during the cold winter months she’ll email each of her team members a Starbucks gift card with a note thanking them for all their hard work. Franchising is something only a few brave souls ever tackle during their business endeavors. Grace goes into great detail on the pros and cons of franchising, what your business goals need to be in order for the cost of franchising to be worth the investment, and how she targets areas to open new franchises. For Grace, her franchising journey started with a few google inquires, several interviews with many franchise lawyers, and then a lot of pain staking paperwork that took a year to get in order. In the end it was all worth it. She felt that empowering her team not as managers, but as business owners with the most mutually beneficial outcome for both her and each individual business owner. Franchising was the perfect blend of business, teaching, and freedom for the Saving Grace team. In this episode you’ll learn: - How Grace went from a 12 year career as a nun teaching high schoolers to becoming a business owner - How she carried over skills from previous career as a teacher to her pet care business - How to clearly communicate the job’s ins and outs to new hires and what that teaching process looks like - How allowing her managers to work remotely has caused them to feel empowered and stay with the company long term. - How implementing a win-win strategy in her company has created long term happy employees - How to go from a single business to a franchise - How to find help with hiring through Jazz HR. - How to know if franchising is a good fit for you - How changing locations can keep you from burning out. - How she integrates her business into her family life which allows her job to feel less like work and more like life.

52 MIN2019 APR 25
Comments
EP 301 - The Pros and Cons of Franchising with Grace Steckler

EP 208 - How to Accelerate Growth and Become a Leader with David Levin of Citizen Hound SF

David Levin is the owner and CEO of Citizen Hound - a world class dog walking company located in San Francisco. David started his business in 2011 after working in the fast paced world of copy writing and advertising. Looking for more work/life balance, he decided to start a dog walking business. With his background in marketing and advertising, combined with his love of dogs, people and the great outdoors, David built his business based on creating long term committed relationships with his clients, their pups and his staff. His hard work and dedication has earned Citizen Hound countless awards including - Best Dog Walkers in San Francisco 2017 and 2015 in Bay Woof Magazine. Best Dog Walkers in the Bay Area 2017 in The Bay Area A-List. #2 in the A List 2016 and 2015. #4 in 2014 and 2013. And Best Dog Walker in San Francisco by the SF Examiner 2017. David also cofounded a Dog Walker Certification Course in response to San Francisco requiring a dog walker permit to walk dogs commerci...

77 MIN2018 OCT 31
Comments
EP 208 - How to Accelerate Growth and Become a Leader with David Levin of Citizen Hound SF

EP 207 - How to Start, Grow and SELL Your Pet Care Business with Kristin Morrison

In this episode of Handling Business we interview Kristin Morrison, who is a celebrity in the world of pet sitting and dog walking! Kristin is the creator the Six Figure Pet Business Academy, the author of two books, Six Figure Pet Business and Prosperous Pet Business, a well known speaker, a podcast host and has successfully sold her own large pet sitting business. In the last 18 years Kristin has coached business owners in 49 of the 50 States. She has also produced countless webinars and products that have helped business owners around the world go from being burned out and unprofitable, to becoming business owners who see massive profits and gain more freedom in their lives. Kristin has a new book that she has just released called 30 Days to Start and Grow Your Pet Sitting Business. What you’ll learn: - How Kristin sold her own pet sitting business for six figures and how she prepared her business for sale by not just selling a client list, but by putting the processes and syste...

48 MIN2018 OCT 24
Comments
EP 207 - How to Start, Grow and SELL Your Pet Care Business with Kristin Morrison

EP 206 - How to Build a Pet Care Business Empire with Courtney DeDi

Courtney DeDi founded DiOGi Pet Services in 2010 to provide exemplary, professional dog walking and pet sitting services to the in-town Atlanta neighborhoods specializing in caring for pets with behavioral issues and special needs. What began as a 2 person company, DiOGi quickly gained the confidence and love of Atlanta's people and pets. Today, with more than 23 employees, DiOGi has become Atlanta's number one resource for professional pet sitting, dog walking and dog training. Courtney has always had a love of pets and has been working in the pet industry for more than 14 years. She is a PetTECH Pet First Aid and CPR instructor, a member of the ASPCA, has volunteered for many different Humane Societies, organized fundraisers for EARS – (Emergency Animal Rescue Services) during the Hurricane Katrina Rescue Effort, worked as a dog handler and Assistant Manager for Central Bark Doggy Day Care in Ft. Lauderdale, FL, and is now the Executive Director of a nonprofit called DiOGi CARES ...

51 MIN2018 AUG 8
Comments
EP 206 - How to Build a Pet Care Business Empire with Courtney DeDi

EP 205 - Why Taking Really Good Care of Your Employees is the Key to Success with Adina Silberstein

In this episode, we sit down with Adina Silberstein who is the founder, President and CEO of award-winning, Philadelphia-based professional pet sitting, dog walking and force-free, holistic wellness company, Queenie’s Pets, one of the largest pet care companies in the city. She is a business and leadership coach and a Certified Canine Massage Therapist. Adina is committed to making the lives of pets and their humans better by supporting her clients & communities in learning and practicing holistic, fear-free, force-free and pain-free care for all companion animals. Adina is an active member of many professional associations, including Pet Sitters International, National Association of Professional Pet Sitters, the Pet Professional Guild and more. Adina sits on the Philadelphia Animal Advisory Committee, a team of 10 pet professionals from across the animal disciplines that advises Philadelphia City Council and the city’s Mayor on all matters of the laws governing animals and their...

48 MIN2018 AUG 1
Comments
EP 205 - Why Taking Really Good Care of Your Employees is the Key to Success with Adina Silberstein

EP 204 - How to Become a Professional Dog Trainer and Mentor with Kim Sauer

Do you own a dog walking business and you're thinking about becoming a dog trainer, but don't know where to start? Have you always dreamed of working with dogs and becoming an expert? In this episode of Handling Business, we sit down with Kim Sauer of Sit n’ Stay Professional Pet Services who is a true expert and leaderin the pet care industry. Kim Sauer's fascination with dog training took off in 1997 when she started assisting a local trainer using a clicker in exchange for helping her with her own aggressive dog. Her interest grew as she learned how much she loved working with animals and enjoyed seeing the transformation in both the dogs and the owners. Kim opened her pet sitting and dog walking business, Sit n' Stay Pet Services in hopes that the fields would complement each other. Kim hired her first employee in 2005 and has steadily increased in size over the years to now have 30 pet sitters and dog walks, an office manager and 5 trainers on herteam. Kim first earned her cer...

52 MIN2018 JUL 25
Comments
EP 204 - How to Become a Professional Dog Trainer and Mentor with Kim Sauer

EP 203 - How to Respond to Online Reviews with Kristen Lee

Kristen Lee is two parts serious business strategist, one part fairy godmother with a double dose of Jersey, and she’s also the Founder & President of Kristen Lee Consulting, LLC (formerly Thrive). Kristen is a dog business consultant, marketing expert, high-end sales ninja, mindset and personal development thought leader. She’s also a continuous education and improvement junkie; always placing herself in the student seat. And her vision? Creating massive empires for dog business professionals, empowering industry leaders while accumulating wealth and FREEDOM in their businesses. If she's not traveling the world on the search for business knowledge bombs to bring back to the dog biz industry, you can find her at her home in hipster Durham, NC with her hubby Frank, two dogs and one cat who thinks he's a dog. In this episode, Kristen and Britt cover a wide range of topics and narrow in on getting clear on what your niche is in order to find your tribe. Kristen is a firm believer tha...

53 MIN2018 JUL 18
Comments
EP 203 - How to Respond to Online Reviews with Kristen Lee

EP 202 - How to Manage 60,000 Appointments in One Year with Joette White of Park Cities Pet Sitter

Have you ever asked yourself, “What if I could do 60,000 appointments in one year?” This exemplary business woman has accomplished just that. In this episode of Handling Business, we interview Joette White - award-winning business owner, board member, wife, mother, actress and active community member. She has owned Park Cities Pet Sitter since 2002 and has dedicated herself to creating the very best pet care business by investing in her employees happiness and well-being. Because of Joette’s exemplary business practices, her company was awarded NAPPS’ 2017 Business of the Year, a national award given to a pet sitting company that demonstrates outstanding business practices and vision in maintaining and growing their business. Park Cities Pet Sitter has also won many local-based awards, including Angie’s List Super Service Award for the last 5 consecutive years, “Best of Dallas” by D Magazine, and has been featured on WFAA Channel 8, Dallas Voice, and The Dallas Observer. In t...

49 MIN2018 JUL 12
Comments
EP 202 - How to Manage 60,000 Appointments in One Year with Joette White of Park Cities Pet Sitter

EP 201 - How This Female Entrepreneur Created a Multi-Million Dollar Successful Pet Care Business

Becky O'Neil is the Founder and President of Becky's Pet Care, one of the country's largest and most successful pet care businesses. Based in Northern Virginia, Becky and her team take care of over 4,500 clients and employ 150 dog walkers and sitters. Becky started her business as a one woman show writing her schedule down in a planner and over the years made huge leaps forward to create systems and processes that have allowed her to continually scale. In this episode, we talk about how Becky's forward thinking mentality, strategic planning and diligent system reviews that propel her business forward. If you are just starting your business or you're looking for ways to take your pet sitting or dog walking business to the next level, this episode will inspire you to think big and take action!

43 MIN2018 JUL 4
Comments
EP 201 - How This Female Entrepreneur Created a Multi-Million Dollar Successful Pet Care Business

Latest Episodes

How to Bring on Staff and Become a Leader in the Pet Care Industry with Gus Elfving of Pet Peeps

Gus Elfving is the owner of Pet Peeps, one of Washington D.C.’s top pet care companies. Gus started his business in 2006 and has worked tirelessly to raise the standards of professionalism in the pet care industry. He has served on several committees for the National Association of Professional Pet Sitters and is the immediate past President and former Vice President of the National Capital Area Professional Pet Sitters Association. He also supports several other communities and organizations. In this episode you’ll learn: How Gus went from trial by fire to really digging in and becoming an expert in his field Clever ways to think about your branding When it’s time to hire and how to do it The debate: Employees or contractors? How to find and keep stellar team members How to find hires online How to avoid burnout How to do business in this new on demand society How to network with other local small business owners The rewards that come with owning your own business

62 MIN2019 JUN 29
Comments
How to Bring on Staff and Become a Leader in the Pet Care Industry with Gus Elfving of Pet Peeps

EP 301 - The Pros and Cons of Franchising with Grace Steckler

Grace Steckler is literally a saving grace to hundreds of pet owners in Washington, DC. Founded in 2000, Saving Grace Pet Care has grown to be a thriving business with 25 employees and three franchises. In addition to Grace turning her business into one of the most successful pet care companies in Washington, DC, she has also owned a cleaning company and a handyman service. Being an entrepreneur has brought about many challenges, some great accomplishments, and a great sense of personal satisfaction for Grace. It has also allowed her to remain a stay at home mom to her three children, to travel, and to have a freedom that would be difficult to attain otherwise. Grace has taken a very interesting path in life with several twists and turns. She has combined many different life experiences from living as a nun, to teaching high school science, to traveling abroad, to running her own pet care business. She took lessons she learned from each of these experiences to create a highly successful business. Her teaching background has allowed her to easily keep her furry clients and team on task while others often struggle to stay calm and in control. Her love of travel, new languages, and cultures keeps her motivated to put lots of systems and processes in place to keep her business running efficiently without her. It’s broken down to a science at this point - no pun intended. In this episode Britt and Grace go into great detail on what it was like for Grace to franchise her business. Saving Grace Pet Care’s key to success is focusing on caring for it’s large team of 25 employees. This includes making sure they all have a healthy work life balance, are compensated very well, and are allowed to thrive on their own terms while still working effectively within the team and the franchise. The name of the game is “Win-Win”. Grace wants each of her employees to feel empowered and part of a larger mission, which has allowed her to keep many team players around for many years. Grace believes that the happier your team is the smoother your business runs. She shows her appreciation in many different ways. For example, randomly during the cold winter months she’ll email each of her team members a Starbucks gift card with a note thanking them for all their hard work. Franchising is something only a few brave souls ever tackle during their business endeavors. Grace goes into great detail on the pros and cons of franchising, what your business goals need to be in order for the cost of franchising to be worth the investment, and how she targets areas to open new franchises. For Grace, her franchising journey started with a few google inquires, several interviews with many franchise lawyers, and then a lot of pain staking paperwork that took a year to get in order. In the end it was all worth it. She felt that empowering her team not as managers, but as business owners with the most mutually beneficial outcome for both her and each individual business owner. Franchising was the perfect blend of business, teaching, and freedom for the Saving Grace team. In this episode you’ll learn: - How Grace went from a 12 year career as a nun teaching high schoolers to becoming a business owner - How she carried over skills from previous career as a teacher to her pet care business - How to clearly communicate the job’s ins and outs to new hires and what that teaching process looks like - How allowing her managers to work remotely has caused them to feel empowered and stay with the company long term. - How implementing a win-win strategy in her company has created long term happy employees - How to go from a single business to a franchise - How to find help with hiring through Jazz HR. - How to know if franchising is a good fit for you - How changing locations can keep you from burning out. - How she integrates her business into her family life which allows her job to feel less like work and more like life.

52 MIN2019 APR 25
Comments
EP 301 - The Pros and Cons of Franchising with Grace Steckler

EP 208 - How to Accelerate Growth and Become a Leader with David Levin of Citizen Hound SF

David Levin is the owner and CEO of Citizen Hound - a world class dog walking company located in San Francisco. David started his business in 2011 after working in the fast paced world of copy writing and advertising. Looking for more work/life balance, he decided to start a dog walking business. With his background in marketing and advertising, combined with his love of dogs, people and the great outdoors, David built his business based on creating long term committed relationships with his clients, their pups and his staff. His hard work and dedication has earned Citizen Hound countless awards including - Best Dog Walkers in San Francisco 2017 and 2015 in Bay Woof Magazine. Best Dog Walkers in the Bay Area 2017 in The Bay Area A-List. #2 in the A List 2016 and 2015. #4 in 2014 and 2013. And Best Dog Walker in San Francisco by the SF Examiner 2017. David also cofounded a Dog Walker Certification Course in response to San Francisco requiring a dog walker permit to walk dogs commerci...

77 MIN2018 OCT 31
Comments
EP 208 - How to Accelerate Growth and Become a Leader with David Levin of Citizen Hound SF

EP 207 - How to Start, Grow and SELL Your Pet Care Business with Kristin Morrison

In this episode of Handling Business we interview Kristin Morrison, who is a celebrity in the world of pet sitting and dog walking! Kristin is the creator the Six Figure Pet Business Academy, the author of two books, Six Figure Pet Business and Prosperous Pet Business, a well known speaker, a podcast host and has successfully sold her own large pet sitting business. In the last 18 years Kristin has coached business owners in 49 of the 50 States. She has also produced countless webinars and products that have helped business owners around the world go from being burned out and unprofitable, to becoming business owners who see massive profits and gain more freedom in their lives. Kristin has a new book that she has just released called 30 Days to Start and Grow Your Pet Sitting Business. What you’ll learn: - How Kristin sold her own pet sitting business for six figures and how she prepared her business for sale by not just selling a client list, but by putting the processes and syste...

48 MIN2018 OCT 24
Comments
EP 207 - How to Start, Grow and SELL Your Pet Care Business with Kristin Morrison

EP 206 - How to Build a Pet Care Business Empire with Courtney DeDi

Courtney DeDi founded DiOGi Pet Services in 2010 to provide exemplary, professional dog walking and pet sitting services to the in-town Atlanta neighborhoods specializing in caring for pets with behavioral issues and special needs. What began as a 2 person company, DiOGi quickly gained the confidence and love of Atlanta's people and pets. Today, with more than 23 employees, DiOGi has become Atlanta's number one resource for professional pet sitting, dog walking and dog training. Courtney has always had a love of pets and has been working in the pet industry for more than 14 years. She is a PetTECH Pet First Aid and CPR instructor, a member of the ASPCA, has volunteered for many different Humane Societies, organized fundraisers for EARS – (Emergency Animal Rescue Services) during the Hurricane Katrina Rescue Effort, worked as a dog handler and Assistant Manager for Central Bark Doggy Day Care in Ft. Lauderdale, FL, and is now the Executive Director of a nonprofit called DiOGi CARES ...

51 MIN2018 AUG 8
Comments
EP 206 - How to Build a Pet Care Business Empire with Courtney DeDi

EP 205 - Why Taking Really Good Care of Your Employees is the Key to Success with Adina Silberstein

In this episode, we sit down with Adina Silberstein who is the founder, President and CEO of award-winning, Philadelphia-based professional pet sitting, dog walking and force-free, holistic wellness company, Queenie’s Pets, one of the largest pet care companies in the city. She is a business and leadership coach and a Certified Canine Massage Therapist. Adina is committed to making the lives of pets and their humans better by supporting her clients & communities in learning and practicing holistic, fear-free, force-free and pain-free care for all companion animals. Adina is an active member of many professional associations, including Pet Sitters International, National Association of Professional Pet Sitters, the Pet Professional Guild and more. Adina sits on the Philadelphia Animal Advisory Committee, a team of 10 pet professionals from across the animal disciplines that advises Philadelphia City Council and the city’s Mayor on all matters of the laws governing animals and their...

48 MIN2018 AUG 1
Comments
EP 205 - Why Taking Really Good Care of Your Employees is the Key to Success with Adina Silberstein

EP 204 - How to Become a Professional Dog Trainer and Mentor with Kim Sauer

Do you own a dog walking business and you're thinking about becoming a dog trainer, but don't know where to start? Have you always dreamed of working with dogs and becoming an expert? In this episode of Handling Business, we sit down with Kim Sauer of Sit n’ Stay Professional Pet Services who is a true expert and leaderin the pet care industry. Kim Sauer's fascination with dog training took off in 1997 when she started assisting a local trainer using a clicker in exchange for helping her with her own aggressive dog. Her interest grew as she learned how much she loved working with animals and enjoyed seeing the transformation in both the dogs and the owners. Kim opened her pet sitting and dog walking business, Sit n' Stay Pet Services in hopes that the fields would complement each other. Kim hired her first employee in 2005 and has steadily increased in size over the years to now have 30 pet sitters and dog walks, an office manager and 5 trainers on herteam. Kim first earned her cer...

52 MIN2018 JUL 25
Comments
EP 204 - How to Become a Professional Dog Trainer and Mentor with Kim Sauer

EP 203 - How to Respond to Online Reviews with Kristen Lee

Kristen Lee is two parts serious business strategist, one part fairy godmother with a double dose of Jersey, and she’s also the Founder & President of Kristen Lee Consulting, LLC (formerly Thrive). Kristen is a dog business consultant, marketing expert, high-end sales ninja, mindset and personal development thought leader. She’s also a continuous education and improvement junkie; always placing herself in the student seat. And her vision? Creating massive empires for dog business professionals, empowering industry leaders while accumulating wealth and FREEDOM in their businesses. If she's not traveling the world on the search for business knowledge bombs to bring back to the dog biz industry, you can find her at her home in hipster Durham, NC with her hubby Frank, two dogs and one cat who thinks he's a dog. In this episode, Kristen and Britt cover a wide range of topics and narrow in on getting clear on what your niche is in order to find your tribe. Kristen is a firm believer tha...

53 MIN2018 JUL 18
Comments
EP 203 - How to Respond to Online Reviews with Kristen Lee

EP 202 - How to Manage 60,000 Appointments in One Year with Joette White of Park Cities Pet Sitter

Have you ever asked yourself, “What if I could do 60,000 appointments in one year?” This exemplary business woman has accomplished just that. In this episode of Handling Business, we interview Joette White - award-winning business owner, board member, wife, mother, actress and active community member. She has owned Park Cities Pet Sitter since 2002 and has dedicated herself to creating the very best pet care business by investing in her employees happiness and well-being. Because of Joette’s exemplary business practices, her company was awarded NAPPS’ 2017 Business of the Year, a national award given to a pet sitting company that demonstrates outstanding business practices and vision in maintaining and growing their business. Park Cities Pet Sitter has also won many local-based awards, including Angie’s List Super Service Award for the last 5 consecutive years, “Best of Dallas” by D Magazine, and has been featured on WFAA Channel 8, Dallas Voice, and The Dallas Observer. In t...

49 MIN2018 JUL 12
Comments
EP 202 - How to Manage 60,000 Appointments in One Year with Joette White of Park Cities Pet Sitter

EP 201 - How This Female Entrepreneur Created a Multi-Million Dollar Successful Pet Care Business

Becky O'Neil is the Founder and President of Becky's Pet Care, one of the country's largest and most successful pet care businesses. Based in Northern Virginia, Becky and her team take care of over 4,500 clients and employ 150 dog walkers and sitters. Becky started her business as a one woman show writing her schedule down in a planner and over the years made huge leaps forward to create systems and processes that have allowed her to continually scale. In this episode, we talk about how Becky's forward thinking mentality, strategic planning and diligent system reviews that propel her business forward. If you are just starting your business or you're looking for ways to take your pet sitting or dog walking business to the next level, this episode will inspire you to think big and take action!

43 MIN2018 JUL 4
Comments
EP 201 - How This Female Entrepreneur Created a Multi-Million Dollar Successful Pet Care Business
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