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Talking Customer Success

Tom Connery

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4
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Talking Customer Success
Talking Customer Success

Talking Customer Success

Tom Connery

0
Followers
4
Plays
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About Us

Building a consistent customer success practice is something I believe differentiates a growing company from a thriving company and that customer advocacy isn't only about building attitudinal loyalty, it's about doing the right thing for your customer in order for them to meet or exceed their desired outcome. Hi, I'm Tom Connery. Talking Customer Success was created to promote the value of customer success within the enterprise and small business. Support this podcast: https://anchor.fm/talkingcustomersuccess/support

Latest Episodes

One Idea To Inspire User Adoption

If you are looking for a way to inspire growth or usage there are a number of strategies available. You could try email campaigns, social media, direct phone calls to customers, live demos of features, etc. In this episode I'll explore one simple thing a CSM can do to spark usage or adoption while making their customer look like the hero. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/talkingcustomersuccess/message Support this podcast: https://anchor.fm/talkingcustomersuccess/support

8 MIN3 weeks ago
Comments
One Idea To Inspire User Adoption

How Customer Success Could Save Your Business

Can Customer Success Help Your Org Stand Out From The Rest? 100% Yes! Customer success as a practice, when done properly, can have a massive influence on product or service consumption and usage. Given the trend of minimalism, good old-fashioned cost cutting, and market recession fears, there couldn’t be a better time to double down on customer success as a formal practice in your business. For me, that’s primarily been software, but for you it may not be. All I know is that if you sell a business to business (B2B) product or service, the days of handing over the product or service and wishing the customer good luck is over. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/talkingcustomersuccess/message Support this podcast: https://anchor.fm/talkingcustomersuccess/support

10 MINSEP 7
Comments
How Customer Success Could Save Your Business

Advice For New Customer Success Managers

We welcome back my friend and fellow CSM, Akshay Agrawal, in this episode to discuss advice for new customer success managers. I've been thinking about this topic a lot lately and decided to write a brief article on LinkedIn that will hopefully add value to some other CSM looking to make their mark. Article link: https://www.linkedin.com/pulse/looking-new-csm-job-focus-being-attentive-consistent-youll-connery/ As always, thanks for listening! --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/talkingcustomersuccess/message Support this podcast: https://anchor.fm/talkingcustomersuccess/support

19 MINMAY 15
Comments
Advice For New Customer Success Managers

Bad Fit, Stretch Fit, and Good Fit Customers

On this episode we’re here to introduce our audience to bad fit, stretch fit, and good fit customers. What does it all mean and why are good fit customers essential for building an influential growth sales cycle. We welcome CSM, Elizabeth Best, to share her thoughts on these customer fit types. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/talkingcustomersuccess/message Support this podcast: https://anchor.fm/talkingcustomersuccess/support

15 MINMAR 1
Comments
Bad Fit, Stretch Fit, and Good Fit Customers

What’s Ahead For The Podcast In 2019

Welcome back and apologies on my absence. I’ve got big plans for the podcast in 2019 and in this episode I’ll share a few topic ideas as teasers. More episodes are coming soon! Stay tuned. --- Send in a voice message: https://anchor.fm/talkingcustomersuccess/message Support this podcast: https://anchor.fm/talkingcustomersuccess/support

3 MINFEB 12
Comments
What’s Ahead For The Podcast In 2019

Customer Success vs. Customer Experience

Customer success manager, Akshay Agrawal, joins the podcast in this episode as we share our thoughts on what a customer is and how we differentiate customer success versus customer experience as a practice. This is Talking Customer Success! --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/talkingcustomersuccess/message Support this podcast: https://anchor.fm/talkingcustomersuccess/support

16 MIN2018 AUG 31
Comments
Customer Success vs. Customer Experience

Self-Doubt & How To Break Through

Self-doubt can really hold me back so I decided to make a podcast about it to remind myself that it's normal and there are ways to break through, move beyond the fear, and confidently be yourself. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/talkingcustomersuccess/message Support this podcast: https://anchor.fm/talkingcustomersuccess/support

11 MIN2018 JUL 21
Comments
Self-Doubt & How To Break Through

It's Never Too Late To Begin

Have you been struggling to finally kick-off your blog, podcast, vlog, website, etc and are you self-conscious of how people may see you? Are you working fulltime and fear that your employer may find a conflict of interest in your work? You're not alone. In this podcast debut I'll share a bit about who I am, what 'Talking Customer Success' aims to do, and what you can expect from future episodes. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/talkingcustomersuccess/message Support this podcast: https://anchor.fm/talkingcustomersuccess/support

9 MIN2018 JUN 12
Comments
It's Never Too Late To Begin
the END

Latest Episodes

One Idea To Inspire User Adoption

If you are looking for a way to inspire growth or usage there are a number of strategies available. You could try email campaigns, social media, direct phone calls to customers, live demos of features, etc. In this episode I'll explore one simple thing a CSM can do to spark usage or adoption while making their customer look like the hero. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/talkingcustomersuccess/message Support this podcast: https://anchor.fm/talkingcustomersuccess/support

8 MIN3 weeks ago
Comments
One Idea To Inspire User Adoption

How Customer Success Could Save Your Business

Can Customer Success Help Your Org Stand Out From The Rest? 100% Yes! Customer success as a practice, when done properly, can have a massive influence on product or service consumption and usage. Given the trend of minimalism, good old-fashioned cost cutting, and market recession fears, there couldn’t be a better time to double down on customer success as a formal practice in your business. For me, that’s primarily been software, but for you it may not be. All I know is that if you sell a business to business (B2B) product or service, the days of handing over the product or service and wishing the customer good luck is over. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/talkingcustomersuccess/message Support this podcast: https://anchor.fm/talkingcustomersuccess/support

10 MINSEP 7
Comments
How Customer Success Could Save Your Business

Advice For New Customer Success Managers

We welcome back my friend and fellow CSM, Akshay Agrawal, in this episode to discuss advice for new customer success managers. I've been thinking about this topic a lot lately and decided to write a brief article on LinkedIn that will hopefully add value to some other CSM looking to make their mark. Article link: https://www.linkedin.com/pulse/looking-new-csm-job-focus-being-attentive-consistent-youll-connery/ As always, thanks for listening! --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/talkingcustomersuccess/message Support this podcast: https://anchor.fm/talkingcustomersuccess/support

19 MINMAY 15
Comments
Advice For New Customer Success Managers

Bad Fit, Stretch Fit, and Good Fit Customers

On this episode we’re here to introduce our audience to bad fit, stretch fit, and good fit customers. What does it all mean and why are good fit customers essential for building an influential growth sales cycle. We welcome CSM, Elizabeth Best, to share her thoughts on these customer fit types. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/talkingcustomersuccess/message Support this podcast: https://anchor.fm/talkingcustomersuccess/support

15 MINMAR 1
Comments
Bad Fit, Stretch Fit, and Good Fit Customers

What’s Ahead For The Podcast In 2019

Welcome back and apologies on my absence. I’ve got big plans for the podcast in 2019 and in this episode I’ll share a few topic ideas as teasers. More episodes are coming soon! Stay tuned. --- Send in a voice message: https://anchor.fm/talkingcustomersuccess/message Support this podcast: https://anchor.fm/talkingcustomersuccess/support

3 MINFEB 12
Comments
What’s Ahead For The Podcast In 2019

Customer Success vs. Customer Experience

Customer success manager, Akshay Agrawal, joins the podcast in this episode as we share our thoughts on what a customer is and how we differentiate customer success versus customer experience as a practice. This is Talking Customer Success! --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/talkingcustomersuccess/message Support this podcast: https://anchor.fm/talkingcustomersuccess/support

16 MIN2018 AUG 31
Comments
Customer Success vs. Customer Experience

Self-Doubt & How To Break Through

Self-doubt can really hold me back so I decided to make a podcast about it to remind myself that it's normal and there are ways to break through, move beyond the fear, and confidently be yourself. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/talkingcustomersuccess/message Support this podcast: https://anchor.fm/talkingcustomersuccess/support

11 MIN2018 JUL 21
Comments
Self-Doubt & How To Break Through

It's Never Too Late To Begin

Have you been struggling to finally kick-off your blog, podcast, vlog, website, etc and are you self-conscious of how people may see you? Are you working fulltime and fear that your employer may find a conflict of interest in your work? You're not alone. In this podcast debut I'll share a bit about who I am, what 'Talking Customer Success' aims to do, and what you can expect from future episodes. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/talkingcustomersuccess/message Support this podcast: https://anchor.fm/talkingcustomersuccess/support

9 MIN2018 JUN 12
Comments
It's Never Too Late To Begin
the END
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