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Terminal Exchange

Nussbaum Transportation

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Terminal Exchange
Terminal Exchange

Terminal Exchange

Nussbaum Transportation

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A Podcast from Nussbaum Transportation

Latest Episodes

What Employee Ownership Means to Me

The entries are in. The decisions are made. And we have a Top 10 for “What does being an employee-owner mean to you?” In this episode of Terminal Exchange, we’re rounding out our Top 10 entries. Be inspired, be encouraged, and take pride listening to these employee-owners talk about how being an employee-owner at Nussbaum has changed their life. Pastor Appreciation Month Not only is it Cybersecurity Month and Employee Ownership Month… it’s Pastor Appreciation Month! Everyone at Nussbaum is grateful for the impact our Chaplain, Jim Revelle makes each week when he visits the Hudson terminal. In the past year, he has become an integral part of the Nussbaum family. If you have a moment – reach out to Jim and let him know you appreciate him. Did you win? Thanks to all of our employee-owners for submitting an entry to the contest. Each submission deserves its own spotlight, and the ESOP Committee had their hands full to award the Top 10. Congratulations to all, and happy Employee Ownership Month.

15 MIN1 w ago
Comments
What Employee Ownership Means to Me

Eggs, Sausage, OJ, & Pancakes

What Does Employee Ownership Mean To You? Last month we asked everyone to send in an essay of what employee ownership means to you, and wow! You guys did not disappoint. The entries are in. The decisions are made. And we have a Top 10 for “What does being an employee-owner mean to you?” We’ll reveal five of the top 10 in this episode of Terminal Exchange. Did you win? Employee Ownership Month In addition to a number of things it’s known for, October is Employee Ownership Month! We’re taking this opportunity to celebrate our employee ownership at Nussbaum all month long. To start, this Friday, October 11, we are serving up an ESOP breakfast in the office. What is an ESOP breakfast, you ask? Well, ESOP, E-S-O-P, for breakfast means eggs, sausage, OJ, and pancakes. E-S-O-P. It’s an ESOP breakfast!

15 MIN1 w ago
Comments
Eggs, Sausage, OJ, & Pancakes

Password123

October is National Cybersecurity Month. In a digitized world that goes more and more electronic every day, ask yourself, are you safe from the bad guys? In this week’s episode of Terminal Exchange, we invited Doug and Jesse from Nussbaum’s IT Department to share about cybersecurity. They gladly took on the task of teaching how to keep your company and yourself safe online. And what happens when you don’t? Well, Doug and Jesse divulge plenty of grimacing consequences on when the bad guys break in and win. Keep yourself safe and check out Doug and Jesse’s recommended password managers linked below. Happy Cybersecurity Month Quotes * “When you connect your computer to the internet, it’s kind of like having your house connected to the street. And without a firewall, your door is wide open… A firewall is basically locking the door and only allowing in those users that you would like to come in.” – Doug* “Antivirus is kind of like patrolling the inside of the house – checking the passes of people that came in.” – Jesse* “Everyone in IT could spend their entire next year working on security-related stuff and still not be as secure as you want to be.”* “Password123 is one of the number one passwords in the world – by huge margins!” Links * National Cyber Security Month* LastPass* KeePass* 1Password* Have I Been Pwned

36 MIN3 w ago
Comments
Password123

The Way Out, Jonathan Rust

This week we welcome Jonathan Rust to Terminal Exchange. And you could write at least a 12-chapter book on him. Jonathan starts the episode by meandering through how he got started in trucking, but the fairytale opening ends there. In one of the most real episodes to date of Terminal Exchange, Jonathan shares the humbling twists and U-turns of his life. Jonathan steps through the events that have shaped who he is today: meth/cocaine addiction, wrecks that will leave you shaking, the cornerstone of his son’s birth, the life of a single father, and the death of his best friend. But the tragedies cannot outweigh the blessings he has now – a loving “superwoman” wife, an outstanding teenage son, and a family that he’s determined to change the narrative for. He’s cheated death multiple times and is now living life to its fullest. Press play on this episode of Terminal Exchange with Nussbaum driver Jonathan Rust. Quotes * “I learned a lot in that garage. Telford Avenue – Mount View, California.”* “When you go to a situation where people are just devastated, you see people working together. It doesn’t matter race, color, creed, religious background – everybody is human, and everybody is helping each other.”* “That gives me hope for the human race… It reassures me and gives me faith in humanity.”* “Everybody survived, but the house took a direct hit from a 9,000-pound Spanish Oak.”* “He literally was the turning point for my life. As soon as he was born, I realized that it ain’t about me no more. Time to get on the grind and make sure I can give this little being the best life I possibly can.”* “Not a lot of people have Jamaica on their wedding certificate!”* “I knew I had bigger potential than where I was at that point. And I was coming to the realization that if something doesn’t change for me, it’s going to put my son in a very hard path. Because poverty begets poverty.”* “It was a nightmare. Not only was I on a bus for 4.5 days, but I was also going through detox.”* “I don’t beat myself up for my past. Because it doesn’t make any difference, all I can do is push forward and try to live a better future.”* “I missed everything, and I just laid the truck over and rolled it over in the middle of the road. And I didn’t hurt anybody. Or destroy anything except for my body and the truck.”* “It’s not just sitting in a seat and driving. You literally have a battering ram under your control.”* “I don’t hide my past. I share it openly with people. Because I think it shows people that there’s always hope, and you can overcome really anything.” Pictures Links * Hurricane Michael* Mexico Beach* Honeymoon Headquarters

64 MIN3 w ago
Comments
The Way Out, Jonathan Rust

By Peer Request, AJ Edgington

You asked for him. And we got him. The most requested interview is here. We’re grateful to welcome the even-keeled, wise, and humble AJ Edgington to this episode of Terminal Exchange. Time with Family and Time at Nussbaum It’s hard to split these two categories up because so much of AJ’s life and wisdom intersects and connects his time with his family and his time at Nussbaum. He’s able to tailor his training style from his time training up his children – equal parts love and life experience. And he’s able to spend time at Nussbaum because he knows he is called to provide for his family. Prepare your notepad, because this guy is overflowing with wisdom-filled quotes and lessons. You don’t want to miss this sought-after episode of Terminal Exchange with AJ Edgington. Quotes * “It takes a pretty special woman to be married to a truck driver.”* “And a special one to be married to you.”* “… Yes!”* “I have eight mouths to feed, and that’s one of the reasons why I work the way I work.”* “Life takes a lot of love sprinkled on it. And a lot of patience.”* “It is the quality of the home time, not the quantity of the home time that matters.”* “I was raised on the farm but never the brain of the operation. Know what I’m saying? Some of the back.”* “Sometimes it’s just getting out there and getting knee-deep in the mud and figuring out that that was the wrong way to teach that!”* “We’ve all had a battle scar. So, which one do you want to know about?”* “You can’t tell me God does not know what he’s doing. Because he’s protected me many times from myself.”* “You’ve got to have a short memory when it comes to the pain and a long memory when it comes to the lesson.” Pictures

54 MINSEP 17
Comments
By Peer Request, AJ Edgington

Riding Goofy With Adrienne Riel

Adrienne puts her best foot forward – even if it makes her goofy-footed – in this episode of Terminal Exchange. This woman is out-of-this-world cool. She’s seen 49 states, actively checks items off her bucket list, and isn’t afraid to try something new. Join Adrienne’s journey and learn how she got where she is today. God walked her through gentle curves and sharp corners of opportunities, closed doors, and moments of respite. Never bored, but always on a board (snow, paddle, surf, and skate) get ready to be motivated by the remarkable stories of Adrienne Riel. Hit cruise and press play. Quotes * “Because when you’re driving a shuttle bus at the ski resort when it starts snowing, you don’t get to park and call your dispatcher and say, ‘It’s not safe out here.’ That’s when you get busy!”* “I’m usually home most weekends, so I don’t have to reset on the road very often. But when I do, I’m looking to see at what point along my route am I going to find a good spot that’s going to have something fun for me to do and something to see.”* “So, these are middle school kids, and they hop on the bus, and they take one look in, and they say, ‘Hey, look, there’s a kid driving our bus!’”* “And I said, ‘Father, what do I do? … Now what?’* And he was like, ‘I know! You should drive a truck!’”* “I recommend it to anybody. If you have a chance to ride with Darla for a week – DO IT!” Pictures Links * Adrienne’s Spotlight in July’s Dashboard

38 MINSEP 10
Comments
Riding Goofy With Adrienne Riel

The Giant Teddy Bear, Calvin Foster

Re-re-re-re-mix! This week on Terminal Exchange, Chris Vincent takes over hosting for Phillip, and he invites Nussbaum driver Calvin Foster to talk life, love, and legacy. On first appearance, Calvin may make you hesitate. But he washes any hesitation away with a hearty handshake, genuine, joyful smile, and a heart of service and wisdom. Calvin talks about his testimony, how he ministers awake and asleep, and what he wants you to know about living life. He’s got a heart to reach others, and if you haven’t heard from him yet, let this episode introduce you to the one and only “Soul-Winner-For-Jesus” Calvin Foster. Quotes * “I’ve been told that I’ve got a face for radio and a voice for print.” – Chris V.* “He comes walking up in the door, and I thought I was getting mugged. I didn’t know what was happening!” – Chris Vincent* “When I got to orientation, I came with about $2 in my pocket and maybe $100 left back at the house for the wife and the kids. And I just kept praying about it, saying ‘I can’t fail my family.’”* “God’s going to have a plan for me, whether I’m going to stay in trucking or I’m going to get out and do something in the ministry. And it just turns out that the lower 48 states became my ministry.”* “Folks say, ‘I don’t even see the tattoos. I don’t see the big, scary guy. I just see a man with a kind heart.’” Pictures Links * Matthew 28:19* A video by Calvin’s daughter* Banana Bow Co.

26 MINSEP 3
Comments
The Giant Teddy Bear, Calvin Foster

3rd Quarter Survey Results

We welcome CEO Brent Nussbaum back to Terminal Exchange this week as we discuss our 3rd quarter driver survey results. Want answers now? This episode is for you. Brent addresses the overly busy operations departments, new hires, and concerns about Nussbaum’s growth. Take heart that the comment you submitted in the survey has been read, will be addressed, and is being worked on now. Plus – hear about some new rollouts heading to your truck soon! Quotes * “We did have one of the biggest years in our history for growth, and it was almost 20%.”* “Ultimately, we know that they are not exactly a driver-friendly tool on our trailers, and we’ve been looking around for quite some time at a replacement that would be much easier to work with.”* “I don’t want to say it’s indestructible. I’ve watched a truck drive over it … it’s somewhat indestructible, let’s put it that way.”* “But otherwise, assuming all goes well there… and the numbers…”* “You’re really trying to back me into a corner, aren’t you, Phillip?”* “I am trying to back you into a corner!”* “We don’t want to be just another trucking company out there. We want to be the one that you’re proud to work for.” Links * Rocketail* Michelin Energy Guard* Transtex

23 MINAUG 27
Comments
3rd Quarter Survey Results

A Real Fish Story

Dennis Gray hops into the hot seat this week on Terminal Exchange. He’s been cruising our nation’s roads for a while now, but before he was a navigator of the sea seeing the world. We could write a book on him – but here’s just a brief glimpse of Captain Dennis. 600 lb Marlin to 80,000 lb Truck Dennis divulges his fascinating history from the army to computers in the ’80s to captaining sport fishing boats and more. “I ran all sorts of different boats: party boats, cruise boats, dive boats, off-shore oil field crew boats, supply boats, and private boats. I had a lot of fun driving the private boats.” He’s seen the world, seen a lot of ocean, and now he sees a lot of growth and opportunity as a Nussbaum driver. “We need to get to dancing again. And get our rhythm back. And I think once we get our rhythm back, our strong heart beat’s going to return.” In this episode of Terminal Exchange, Dennis wows with where he’s been, but also where he sees Nussbaum going as an employee-owned company. Listen now for worldly stories and wisdom from Captain Dennis Gray. Quotes * “My dad was 24 years military. And my brother was in the military at that time, so I joined the army security agency and got 12 years in the military.”* “I got a long history – I’m an old man!”* “Now my phone will do more than the first computers I ever worked on.”* “I ran all sorts of different boats: party boats, cruise boats, dive boats, off-shore oil field crew boats, supply boats, and private boats. I had a lot of fun driving the private boats.”* “We won first place with a 654-pound blue marlin. $575,000 for three days of fishing.”* “We’re talking five staterooms, five bathrooms…”* “It’s like a hotel on water?” * “Yeah, but it rocks and rolls!”* “I can’t tell you how many people I see driving down the road with that phone in their hand in front of their face trying to drive a car 70 MPH next to a big rig.”* “He was 25 miles off-shore in a 14-foot boat with six people on it and had no idea where he was. He was just out driving around on his boat and was out of fuel.”* “God’s sent me this message and showed me that [Nussbaum] truck coming down the highway on my way home. Maybe this is the direction I need to go…”* “We need to get to dancing again. And get our rhythm back. And I think once we get our rhythm back, our strong heart beat’s going to return.” Pictures

39 MINAUG 20
Comments
A Real Fish Story

WIGing Out

It’s the final countdown… We’re preparing to wrap up this round of 4DX at the end of August. Will we meet our goal of reducing driver turnover to 25%? Only time will tell. Phillip sits down with Caleb from the Recruiting Team and Nathan Anderson from the Load Planners and Account Managers team in this episode of Terminal Exchange. Recruiting Team Increase online reviews. Increase drivers in Certified RED. Caleb and the Recruiting Team have completed their first WIG of increasing online reviews for Nussbaum, and now they’re working on expanding the number of drivers in Certified RED. He explains what Certified RED is and how it doesn’t just benefit the driver; it benefits the company. What drives you to become Certified RED? “Well, we’re employee-owned. So being employee-owned means if it’s good for the company, it’s also good for you as the driver. It’s tying the two together.” Load Planners and Account Managers Team Decrease home time misses. Nathan Anderson and the Load Planners/Account Managers team are facing a frustrating feat head-on. How can they get drivers home successfully and on-time? Check out how they ensure a load is good-to-go for a driver and what counts as a home time miss. They’re holding themselves to a high standard and are hard at it. “Where is this load going to end this guy? You’re calculating his drive time now, the hours left on his 70, how many you expect him to have once he’s delivered that load, and the probability of having a load in that area that’s going to get him back home.” Quotes * Caleb* “We’ve seen a very surprising effect from those. Since we’ve done it, we have people calling in saying, ‘Wow, you guys have the best reviews online that we’ve seen!’”* “It will 1. Benefit you. It will 2. Benefit the company. And anybody with the mentality of, ‘Oh, it’s all for the company…’ Well, we’re employee-owned. So being employee-owned means if it’s good for the company, it’s also good for you as the driver. It’s tying the two together.”* “A lot of companies have the mentality that a recruiter is there to get you in the door and after that, you don’t talk to recruiters anymore. We enjoy drivers that come up and talk to us again after we hire you; it’s nice to still have a relationship with you.”* Nate* “All those things add time and work for not only the driver but the load planner, the CSR, and the driver manager.”* “Where is this load going to end this guy? You’re calculating his drive time now, his hours left on his 70, how many you expect him to have once he’s delivered that load, and probably the probability of having a load in that area that’s going to get him back home.”* “We’ve seen some real good improvements over time. The percentage of loads with bad or inaccurate information has definitely dropped.” Links Ep. 18: The Wildly Important Gap Ep. 27: So Many WIGS

33 MINAUG 13
Comments
WIGing Out

Latest Episodes

What Employee Ownership Means to Me

The entries are in. The decisions are made. And we have a Top 10 for “What does being an employee-owner mean to you?” In this episode of Terminal Exchange, we’re rounding out our Top 10 entries. Be inspired, be encouraged, and take pride listening to these employee-owners talk about how being an employee-owner at Nussbaum has changed their life. Pastor Appreciation Month Not only is it Cybersecurity Month and Employee Ownership Month… it’s Pastor Appreciation Month! Everyone at Nussbaum is grateful for the impact our Chaplain, Jim Revelle makes each week when he visits the Hudson terminal. In the past year, he has become an integral part of the Nussbaum family. If you have a moment – reach out to Jim and let him know you appreciate him. Did you win? Thanks to all of our employee-owners for submitting an entry to the contest. Each submission deserves its own spotlight, and the ESOP Committee had their hands full to award the Top 10. Congratulations to all, and happy Employee Ownership Month.

15 MIN1 w ago
Comments
What Employee Ownership Means to Me

Eggs, Sausage, OJ, & Pancakes

What Does Employee Ownership Mean To You? Last month we asked everyone to send in an essay of what employee ownership means to you, and wow! You guys did not disappoint. The entries are in. The decisions are made. And we have a Top 10 for “What does being an employee-owner mean to you?” We’ll reveal five of the top 10 in this episode of Terminal Exchange. Did you win? Employee Ownership Month In addition to a number of things it’s known for, October is Employee Ownership Month! We’re taking this opportunity to celebrate our employee ownership at Nussbaum all month long. To start, this Friday, October 11, we are serving up an ESOP breakfast in the office. What is an ESOP breakfast, you ask? Well, ESOP, E-S-O-P, for breakfast means eggs, sausage, OJ, and pancakes. E-S-O-P. It’s an ESOP breakfast!

15 MIN1 w ago
Comments
Eggs, Sausage, OJ, & Pancakes

Password123

October is National Cybersecurity Month. In a digitized world that goes more and more electronic every day, ask yourself, are you safe from the bad guys? In this week’s episode of Terminal Exchange, we invited Doug and Jesse from Nussbaum’s IT Department to share about cybersecurity. They gladly took on the task of teaching how to keep your company and yourself safe online. And what happens when you don’t? Well, Doug and Jesse divulge plenty of grimacing consequences on when the bad guys break in and win. Keep yourself safe and check out Doug and Jesse’s recommended password managers linked below. Happy Cybersecurity Month Quotes * “When you connect your computer to the internet, it’s kind of like having your house connected to the street. And without a firewall, your door is wide open… A firewall is basically locking the door and only allowing in those users that you would like to come in.” – Doug* “Antivirus is kind of like patrolling the inside of the house – checking the passes of people that came in.” – Jesse* “Everyone in IT could spend their entire next year working on security-related stuff and still not be as secure as you want to be.”* “Password123 is one of the number one passwords in the world – by huge margins!” Links * National Cyber Security Month* LastPass* KeePass* 1Password* Have I Been Pwned

36 MIN3 w ago
Comments
Password123

The Way Out, Jonathan Rust

This week we welcome Jonathan Rust to Terminal Exchange. And you could write at least a 12-chapter book on him. Jonathan starts the episode by meandering through how he got started in trucking, but the fairytale opening ends there. In one of the most real episodes to date of Terminal Exchange, Jonathan shares the humbling twists and U-turns of his life. Jonathan steps through the events that have shaped who he is today: meth/cocaine addiction, wrecks that will leave you shaking, the cornerstone of his son’s birth, the life of a single father, and the death of his best friend. But the tragedies cannot outweigh the blessings he has now – a loving “superwoman” wife, an outstanding teenage son, and a family that he’s determined to change the narrative for. He’s cheated death multiple times and is now living life to its fullest. Press play on this episode of Terminal Exchange with Nussbaum driver Jonathan Rust. Quotes * “I learned a lot in that garage. Telford Avenue – Mount View, California.”* “When you go to a situation where people are just devastated, you see people working together. It doesn’t matter race, color, creed, religious background – everybody is human, and everybody is helping each other.”* “That gives me hope for the human race… It reassures me and gives me faith in humanity.”* “Everybody survived, but the house took a direct hit from a 9,000-pound Spanish Oak.”* “He literally was the turning point for my life. As soon as he was born, I realized that it ain’t about me no more. Time to get on the grind and make sure I can give this little being the best life I possibly can.”* “Not a lot of people have Jamaica on their wedding certificate!”* “I knew I had bigger potential than where I was at that point. And I was coming to the realization that if something doesn’t change for me, it’s going to put my son in a very hard path. Because poverty begets poverty.”* “It was a nightmare. Not only was I on a bus for 4.5 days, but I was also going through detox.”* “I don’t beat myself up for my past. Because it doesn’t make any difference, all I can do is push forward and try to live a better future.”* “I missed everything, and I just laid the truck over and rolled it over in the middle of the road. And I didn’t hurt anybody. Or destroy anything except for my body and the truck.”* “It’s not just sitting in a seat and driving. You literally have a battering ram under your control.”* “I don’t hide my past. I share it openly with people. Because I think it shows people that there’s always hope, and you can overcome really anything.” Pictures Links * Hurricane Michael* Mexico Beach* Honeymoon Headquarters

64 MIN3 w ago
Comments
The Way Out, Jonathan Rust

By Peer Request, AJ Edgington

You asked for him. And we got him. The most requested interview is here. We’re grateful to welcome the even-keeled, wise, and humble AJ Edgington to this episode of Terminal Exchange. Time with Family and Time at Nussbaum It’s hard to split these two categories up because so much of AJ’s life and wisdom intersects and connects his time with his family and his time at Nussbaum. He’s able to tailor his training style from his time training up his children – equal parts love and life experience. And he’s able to spend time at Nussbaum because he knows he is called to provide for his family. Prepare your notepad, because this guy is overflowing with wisdom-filled quotes and lessons. You don’t want to miss this sought-after episode of Terminal Exchange with AJ Edgington. Quotes * “It takes a pretty special woman to be married to a truck driver.”* “And a special one to be married to you.”* “… Yes!”* “I have eight mouths to feed, and that’s one of the reasons why I work the way I work.”* “Life takes a lot of love sprinkled on it. And a lot of patience.”* “It is the quality of the home time, not the quantity of the home time that matters.”* “I was raised on the farm but never the brain of the operation. Know what I’m saying? Some of the back.”* “Sometimes it’s just getting out there and getting knee-deep in the mud and figuring out that that was the wrong way to teach that!”* “We’ve all had a battle scar. So, which one do you want to know about?”* “You can’t tell me God does not know what he’s doing. Because he’s protected me many times from myself.”* “You’ve got to have a short memory when it comes to the pain and a long memory when it comes to the lesson.” Pictures

54 MINSEP 17
Comments
By Peer Request, AJ Edgington

Riding Goofy With Adrienne Riel

Adrienne puts her best foot forward – even if it makes her goofy-footed – in this episode of Terminal Exchange. This woman is out-of-this-world cool. She’s seen 49 states, actively checks items off her bucket list, and isn’t afraid to try something new. Join Adrienne’s journey and learn how she got where she is today. God walked her through gentle curves and sharp corners of opportunities, closed doors, and moments of respite. Never bored, but always on a board (snow, paddle, surf, and skate) get ready to be motivated by the remarkable stories of Adrienne Riel. Hit cruise and press play. Quotes * “Because when you’re driving a shuttle bus at the ski resort when it starts snowing, you don’t get to park and call your dispatcher and say, ‘It’s not safe out here.’ That’s when you get busy!”* “I’m usually home most weekends, so I don’t have to reset on the road very often. But when I do, I’m looking to see at what point along my route am I going to find a good spot that’s going to have something fun for me to do and something to see.”* “So, these are middle school kids, and they hop on the bus, and they take one look in, and they say, ‘Hey, look, there’s a kid driving our bus!’”* “And I said, ‘Father, what do I do? … Now what?’* And he was like, ‘I know! You should drive a truck!’”* “I recommend it to anybody. If you have a chance to ride with Darla for a week – DO IT!” Pictures Links * Adrienne’s Spotlight in July’s Dashboard

38 MINSEP 10
Comments
Riding Goofy With Adrienne Riel

The Giant Teddy Bear, Calvin Foster

Re-re-re-re-mix! This week on Terminal Exchange, Chris Vincent takes over hosting for Phillip, and he invites Nussbaum driver Calvin Foster to talk life, love, and legacy. On first appearance, Calvin may make you hesitate. But he washes any hesitation away with a hearty handshake, genuine, joyful smile, and a heart of service and wisdom. Calvin talks about his testimony, how he ministers awake and asleep, and what he wants you to know about living life. He’s got a heart to reach others, and if you haven’t heard from him yet, let this episode introduce you to the one and only “Soul-Winner-For-Jesus” Calvin Foster. Quotes * “I’ve been told that I’ve got a face for radio and a voice for print.” – Chris V.* “He comes walking up in the door, and I thought I was getting mugged. I didn’t know what was happening!” – Chris Vincent* “When I got to orientation, I came with about $2 in my pocket and maybe $100 left back at the house for the wife and the kids. And I just kept praying about it, saying ‘I can’t fail my family.’”* “God’s going to have a plan for me, whether I’m going to stay in trucking or I’m going to get out and do something in the ministry. And it just turns out that the lower 48 states became my ministry.”* “Folks say, ‘I don’t even see the tattoos. I don’t see the big, scary guy. I just see a man with a kind heart.’” Pictures Links * Matthew 28:19* A video by Calvin’s daughter* Banana Bow Co.

26 MINSEP 3
Comments
The Giant Teddy Bear, Calvin Foster

3rd Quarter Survey Results

We welcome CEO Brent Nussbaum back to Terminal Exchange this week as we discuss our 3rd quarter driver survey results. Want answers now? This episode is for you. Brent addresses the overly busy operations departments, new hires, and concerns about Nussbaum’s growth. Take heart that the comment you submitted in the survey has been read, will be addressed, and is being worked on now. Plus – hear about some new rollouts heading to your truck soon! Quotes * “We did have one of the biggest years in our history for growth, and it was almost 20%.”* “Ultimately, we know that they are not exactly a driver-friendly tool on our trailers, and we’ve been looking around for quite some time at a replacement that would be much easier to work with.”* “I don’t want to say it’s indestructible. I’ve watched a truck drive over it … it’s somewhat indestructible, let’s put it that way.”* “But otherwise, assuming all goes well there… and the numbers…”* “You’re really trying to back me into a corner, aren’t you, Phillip?”* “I am trying to back you into a corner!”* “We don’t want to be just another trucking company out there. We want to be the one that you’re proud to work for.” Links * Rocketail* Michelin Energy Guard* Transtex

23 MINAUG 27
Comments
3rd Quarter Survey Results

A Real Fish Story

Dennis Gray hops into the hot seat this week on Terminal Exchange. He’s been cruising our nation’s roads for a while now, but before he was a navigator of the sea seeing the world. We could write a book on him – but here’s just a brief glimpse of Captain Dennis. 600 lb Marlin to 80,000 lb Truck Dennis divulges his fascinating history from the army to computers in the ’80s to captaining sport fishing boats and more. “I ran all sorts of different boats: party boats, cruise boats, dive boats, off-shore oil field crew boats, supply boats, and private boats. I had a lot of fun driving the private boats.” He’s seen the world, seen a lot of ocean, and now he sees a lot of growth and opportunity as a Nussbaum driver. “We need to get to dancing again. And get our rhythm back. And I think once we get our rhythm back, our strong heart beat’s going to return.” In this episode of Terminal Exchange, Dennis wows with where he’s been, but also where he sees Nussbaum going as an employee-owned company. Listen now for worldly stories and wisdom from Captain Dennis Gray. Quotes * “My dad was 24 years military. And my brother was in the military at that time, so I joined the army security agency and got 12 years in the military.”* “I got a long history – I’m an old man!”* “Now my phone will do more than the first computers I ever worked on.”* “I ran all sorts of different boats: party boats, cruise boats, dive boats, off-shore oil field crew boats, supply boats, and private boats. I had a lot of fun driving the private boats.”* “We won first place with a 654-pound blue marlin. $575,000 for three days of fishing.”* “We’re talking five staterooms, five bathrooms…”* “It’s like a hotel on water?” * “Yeah, but it rocks and rolls!”* “I can’t tell you how many people I see driving down the road with that phone in their hand in front of their face trying to drive a car 70 MPH next to a big rig.”* “He was 25 miles off-shore in a 14-foot boat with six people on it and had no idea where he was. He was just out driving around on his boat and was out of fuel.”* “God’s sent me this message and showed me that [Nussbaum] truck coming down the highway on my way home. Maybe this is the direction I need to go…”* “We need to get to dancing again. And get our rhythm back. And I think once we get our rhythm back, our strong heart beat’s going to return.” Pictures

39 MINAUG 20
Comments
A Real Fish Story

WIGing Out

It’s the final countdown… We’re preparing to wrap up this round of 4DX at the end of August. Will we meet our goal of reducing driver turnover to 25%? Only time will tell. Phillip sits down with Caleb from the Recruiting Team and Nathan Anderson from the Load Planners and Account Managers team in this episode of Terminal Exchange. Recruiting Team Increase online reviews. Increase drivers in Certified RED. Caleb and the Recruiting Team have completed their first WIG of increasing online reviews for Nussbaum, and now they’re working on expanding the number of drivers in Certified RED. He explains what Certified RED is and how it doesn’t just benefit the driver; it benefits the company. What drives you to become Certified RED? “Well, we’re employee-owned. So being employee-owned means if it’s good for the company, it’s also good for you as the driver. It’s tying the two together.” Load Planners and Account Managers Team Decrease home time misses. Nathan Anderson and the Load Planners/Account Managers team are facing a frustrating feat head-on. How can they get drivers home successfully and on-time? Check out how they ensure a load is good-to-go for a driver and what counts as a home time miss. They’re holding themselves to a high standard and are hard at it. “Where is this load going to end this guy? You’re calculating his drive time now, the hours left on his 70, how many you expect him to have once he’s delivered that load, and the probability of having a load in that area that’s going to get him back home.” Quotes * Caleb* “We’ve seen a very surprising effect from those. Since we’ve done it, we have people calling in saying, ‘Wow, you guys have the best reviews online that we’ve seen!’”* “It will 1. Benefit you. It will 2. Benefit the company. And anybody with the mentality of, ‘Oh, it’s all for the company…’ Well, we’re employee-owned. So being employee-owned means if it’s good for the company, it’s also good for you as the driver. It’s tying the two together.”* “A lot of companies have the mentality that a recruiter is there to get you in the door and after that, you don’t talk to recruiters anymore. We enjoy drivers that come up and talk to us again after we hire you; it’s nice to still have a relationship with you.”* Nate* “All those things add time and work for not only the driver but the load planner, the CSR, and the driver manager.”* “Where is this load going to end this guy? You’re calculating his drive time now, his hours left on his 70, how many you expect him to have once he’s delivered that load, and probably the probability of having a load in that area that’s going to get him back home.”* “We’ve seen some real good improvements over time. The percentage of loads with bad or inaccurate information has definitely dropped.” Links Ep. 18: The Wildly Important Gap Ep. 27: So Many WIGS

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WIGing Out