title

The Service Design Podcast

David Morgan

6
Followers
9
Plays
The Service Design Podcast
The Service Design Podcast

The Service Design Podcast

David Morgan

6
Followers
9
Plays
OVERVIEWEPISODESYOU MAY ALSO LIKE

Details

About Us

In this podcast David Morgan and Stina Vanhoof, Service Designers at Knight Moves Belgium have conversation about Service Design with practitioners from around the world. This podcast is produced in collaboration with the Service Design Network.

Latest Episodes

MINI EPISODE - SDGC19 CHRIS FERGUSON

You heard Chris Ferguson (Founder of service design agency Bridgeable) on this podcast before. We spoke to him as a visitor of the Service Design Global Conference, as a regular guest, as a winnen of and SD award and now as an organiser of the conference in Toronto. As always, Chris has many valuable insights to share and will get you excited for this year’s edition of the conference.

31 MINSEP 23
Comments
MINI EPISODE - SDGC19 CHRIS FERGUSON

Mini episode - Anticipation for #SDGC19

In anticipation of the Service Design Global Conference in Oktober we spoke to Shannah Segal, one of the local organisers of the conference. Shannon is Senior Manager, Experience Design at Ontario Digital Service and was Principle, Design and Research Director at Usability matters. Listen to find out about the theme of the conference, what to look forward to and where to visit in Toronto.

20 MINSEP 6
Comments
Mini episode - Anticipation for #SDGC19

PLAYMOBIL PRO WITH VICTORIA DOBBIE

A couple of months ago, we noticed an interesting video on Linkedin. In this video Playmobil announced their new toolkit for professionals. We spoke with Victoria Dobbie, project manager at sub-brand Playmobil Pro. She introduced us to the tool and the process of designing and bringing it into the market.

30 MINJUL 30
Comments
PLAYMOBIL PRO WITH VICTORIA DOBBIE

ARENA LIVE - THE FUTURE OF WORK

Increasing automation in our workplaces, demographic shifts and a customer-based economy are drastically changing the way we work. In order for people to keep up we will need a very different set of skills, particularly those that are unique to humans: imagination, creativity, curiosity, emotions and social relationships. How will we bring this skills transition into our jobs, and which implications will this have for employees, employers and organisations?

71 MINJUN 26
Comments
ARENA LIVE - THE FUTURE OF WORK

Award winner - Tesco Bank & Modern Human

Tesco Bank and Modern human won the ‘best in private sector’ service design award for their project Phoenix. We spoke with Amjid Rasool, head of service design at Tesco Bank and Paul-Jervis Heath from the Service Design agency Modern human. Together with their whole team they redesigned the customer complaint experience of Tesco Bank clients.

51 MINMAY 3
Comments
Award winner - Tesco Bank & Modern Human

Award winner - Fjord & the West Midland Police

Fjord en West Midland Police won the award best in public sector for their project ‘Developing a police force’s digital experience for citizens’. We spoke with Giulio Fagiolini, who is visual design at Fjord and Kostja Paschalidis who was senior service design at Fjord and is now working as a freelancer.

42 MINMAR 18
Comments
Award winner - Fjord & the West Midland Police

Award winner public sector - Innovationguiden

Innovationsguiden won the Professional Non-Profit/Public Sector award. Innovationguiden is an ongoing project that aims to support and reinvigorate the Swedish public sector in collaboration with citizens through service design. This was done by providing various forms of support to municipalities, county councils and regions to work with user-driven innovation in their development work.

37 MINFEB 12
Comments
Award winner public sector - Innovationguiden

Transforming Cork County Council with Julianne Coughlan

Cork County Council is the second largest local authority in Ireland. They offer over 600 services to the civilians of Cork. This means they have an all-time challenge to deliver the best possible services for their customers. A few years ago, they came across Service Design, and started experimenting. They formed the Service rePublic team, and never looked back since.

39 MINJAN 22
Comments
Transforming Cork County Council with Julianne Coughlan

ARENA LIVE - HUMAN CENTRED ORGANISATIONS

To be successful, companies more than ever need to offer services that exceed the expectations of people. So in order to offer the best services, companies can do two things. On the one hand they can work closely together with external professionals. On the other hand, they can expand their in-house expertise by training their own employees to think more human centred. To introduce and present both ways of working, we invited two international speakers who shared their knowledge.

26 MIN2018 DEC 20
Comments
ARENA LIVE - HUMAN CENTRED ORGANISATIONS

DESIGNING TO DELIVER - A CONFERENCE RECAP

We went to the Service Design Global Conference in Dublin where we attended lots of inspiring talks and hands-on workshops. Again, it was a truly amazing edition! It’s surprising how this conference manages to touch new topics & give new inspiration every year. Hats off to the organisation! We also really enjoyed the social aspects of this conference. Since this wasn’t our first SDGC, we saw a lot of familiar faces and like every year we had the chance to get to know many new people.

57 MIN2018 NOV 30
Comments
DESIGNING TO DELIVER - A CONFERENCE RECAP

Latest Episodes

MINI EPISODE - SDGC19 CHRIS FERGUSON

You heard Chris Ferguson (Founder of service design agency Bridgeable) on this podcast before. We spoke to him as a visitor of the Service Design Global Conference, as a regular guest, as a winnen of and SD award and now as an organiser of the conference in Toronto. As always, Chris has many valuable insights to share and will get you excited for this year’s edition of the conference.

31 MINSEP 23
Comments
MINI EPISODE - SDGC19 CHRIS FERGUSON

Mini episode - Anticipation for #SDGC19

In anticipation of the Service Design Global Conference in Oktober we spoke to Shannah Segal, one of the local organisers of the conference. Shannon is Senior Manager, Experience Design at Ontario Digital Service and was Principle, Design and Research Director at Usability matters. Listen to find out about the theme of the conference, what to look forward to and where to visit in Toronto.

20 MINSEP 6
Comments
Mini episode - Anticipation for #SDGC19

PLAYMOBIL PRO WITH VICTORIA DOBBIE

A couple of months ago, we noticed an interesting video on Linkedin. In this video Playmobil announced their new toolkit for professionals. We spoke with Victoria Dobbie, project manager at sub-brand Playmobil Pro. She introduced us to the tool and the process of designing and bringing it into the market.

30 MINJUL 30
Comments
PLAYMOBIL PRO WITH VICTORIA DOBBIE

ARENA LIVE - THE FUTURE OF WORK

Increasing automation in our workplaces, demographic shifts and a customer-based economy are drastically changing the way we work. In order for people to keep up we will need a very different set of skills, particularly those that are unique to humans: imagination, creativity, curiosity, emotions and social relationships. How will we bring this skills transition into our jobs, and which implications will this have for employees, employers and organisations?

71 MINJUN 26
Comments
ARENA LIVE - THE FUTURE OF WORK

Award winner - Tesco Bank & Modern Human

Tesco Bank and Modern human won the ‘best in private sector’ service design award for their project Phoenix. We spoke with Amjid Rasool, head of service design at Tesco Bank and Paul-Jervis Heath from the Service Design agency Modern human. Together with their whole team they redesigned the customer complaint experience of Tesco Bank clients.

51 MINMAY 3
Comments
Award winner - Tesco Bank & Modern Human

Award winner - Fjord & the West Midland Police

Fjord en West Midland Police won the award best in public sector for their project ‘Developing a police force’s digital experience for citizens’. We spoke with Giulio Fagiolini, who is visual design at Fjord and Kostja Paschalidis who was senior service design at Fjord and is now working as a freelancer.

42 MINMAR 18
Comments
Award winner - Fjord & the West Midland Police

Award winner public sector - Innovationguiden

Innovationsguiden won the Professional Non-Profit/Public Sector award. Innovationguiden is an ongoing project that aims to support and reinvigorate the Swedish public sector in collaboration with citizens through service design. This was done by providing various forms of support to municipalities, county councils and regions to work with user-driven innovation in their development work.

37 MINFEB 12
Comments
Award winner public sector - Innovationguiden

Transforming Cork County Council with Julianne Coughlan

Cork County Council is the second largest local authority in Ireland. They offer over 600 services to the civilians of Cork. This means they have an all-time challenge to deliver the best possible services for their customers. A few years ago, they came across Service Design, and started experimenting. They formed the Service rePublic team, and never looked back since.

39 MINJAN 22
Comments
Transforming Cork County Council with Julianne Coughlan

ARENA LIVE - HUMAN CENTRED ORGANISATIONS

To be successful, companies more than ever need to offer services that exceed the expectations of people. So in order to offer the best services, companies can do two things. On the one hand they can work closely together with external professionals. On the other hand, they can expand their in-house expertise by training their own employees to think more human centred. To introduce and present both ways of working, we invited two international speakers who shared their knowledge.

26 MIN2018 DEC 20
Comments
ARENA LIVE - HUMAN CENTRED ORGANISATIONS

DESIGNING TO DELIVER - A CONFERENCE RECAP

We went to the Service Design Global Conference in Dublin where we attended lots of inspiring talks and hands-on workshops. Again, it was a truly amazing edition! It’s surprising how this conference manages to touch new topics & give new inspiration every year. Hats off to the organisation! We also really enjoyed the social aspects of this conference. Since this wasn’t our first SDGC, we saw a lot of familiar faces and like every year we had the chance to get to know many new people.

57 MIN2018 NOV 30
Comments
DESIGNING TO DELIVER - A CONFERENCE RECAP
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