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Government to Business

Government to Business with Gavin Atkinson

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Government to Business
Government to Business

Government to Business

Government to Business with Gavin Atkinson

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Insights, interviews and learnings from government executives delivering digital strategy and services to business

Latest Episodes

Episode 13: US Government Shutdown - a website disaster

As the United States enters its third week of shutdown, how are its Government to Business websites reacting? Some have their act together but others are a complete disaster - both in the short term and long term impact. And of course there is a hidden victim from the shutdown that is going to reduce the quality of the government's digital service delivery offerings.

17 MINJAN 7
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Episode 13: US Government Shutdown - a website disaster

Episode 12: Interview with Simon Fisher of Business.gov.au

The Australian Government's business portal has been led through massive customer centric change the past 10 years by Simon Fisher. In this particular interview we talk around what's the Australian Government approach is towards a customer-centric digital service delivery to business, particularly in a federated environment. We talk about how Simon has been at Business.gov.au in using social media, search engine optimization and other strategies to get the message out about the resources on the website at relatively minimal cost. And also to start looking at the practical steps that they have taken to convert complex content and concepts into plain English. Now this is a really interesting thing when Simon starts talking around this element, around how do you get the lawyers on board and signing off on plain English where you've removed all the bureaucratic legalese out of things, but yet it's still actually able to stand up so to speak in a court of law. So that's a really interest...

60 MIN2018 NOV 17
Comments
Episode 12: Interview with Simon Fisher of Business.gov.au

Podcast episode 11: US Federal reform & digital front doors - Farmers.gov

In the third and final part of Gavin's analysis into the US Federal Government's Reform Plan and its impact on digital Government to Business service delivery, he delves into the template for the Federal Government's digital front door strategy: Farmers.gov The change in direction toward customer-centric digital front doors to government, coupled with a wide range of innovations and transparency set a new benchmark for not just US Federal Government to Business websites, but states, municipalities and even governments outside America. For more info and a transcript visit Government To Business.

36 MIN2018 OCT 15
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Podcast episode 11: US Federal reform & digital front doors - Farmers.gov

Podcast episode 10: US Federal Reform and digital capability development

After looking last episode at the US Federal Government's Reform Plan and its changes to digital Government to Business service delivery, this week Gavin looks at the broader digital capability improvements proposed. From a research institute sounding like its sprung out of a super hero comic, to the gritty facts of evidence based decision making and customer-centric digital front doors, the online channel has so much to gain and capitalize on in this reform plan. And that can only benefit Government to Business services in the United States. But like last week, its not just US Federal government agencies that get something out of this reform plan. American states, municipalities and governments outside the US can all benefit from the strategic leadership and direction being set that you can learn and benefit from. For show notes visit https://www.GovernmentToBusiness.com To download the report visit https://performance.gov/GovReform

20 MIN2018 SEP 21
Comments
Podcast episode 10: US Federal Reform and digital capability development

Podcast episode 9: US Federal Reform and its impact on Government to Business

The White House's recent Reform Plan to transform government has many implications for anyone in the US Federal Government space dealing with digital Government to Business service delivery. That said the directions being taken are equally of interest for those in American state and municipal governments and even jurisdictions outside the US. Its plans for consolidation and bringing together across government a range of core services is a great step forward in better meeting the needs of American businesses. In this episode I look at the proposed changes that specifically relate to economic development functions and how they relate to the digital channel. This is the first in a series of episodes looking at the US Government Reform Plan and its impact on Government to Business digital service delivery. For show notes visit https://www.GovernmentToBusiness.com To download the report visit https://performance.gov/GovReform

23 MIN2018 SEP 13
Comments
Podcast episode 9: US Federal Reform and its impact on Government to Business

Podcast episode 8: Interview with the Netherland's Laurens den Ouden & Wouter Nieuwenhuis

When trying to grow business in your jurisdiction, how do you balance an international English speaking audience with locals? In this interview with Wouter Nieuwenhuis and Laurens den Ouden we explore how the Netherlands is doing this exceptionally well with its one stop shops for business in English and Dutch (Business.gov.nl and Ondernemersplein.nl respectively.) We discuss: How building momentum with “founding fathers” - champion agencies - and building examples of success can help overcome internal obstacles within government What other EU governments can learn from the Dutch experience and segmenting the business audience - both inside and outside your country - and what to correspondingly deliver and The importance of regular high speed Agile improvements and developments to your government portal For shownotes, transcript and more info visit GovernmentToBusiness.com.

52 MIN2018 AUG 27
Comments
Podcast episode 8: Interview with the Netherland's Laurens den Ouden & Wouter Nieuwenhuis

Podcast episode 7: The 3 BIG benefits of government to business digital service delivery

Whether you're just starting to sell the idea of transforming your government to business digital service delivery, or you're putting together a 100+ page business case, you need to cover off benefits. And while there are many major benefits, this episode I'm going to concentrate on the three big ones: Economic development and job creation Internal savings and team culture The political dimension For shownotes, transcript and more info visit GovernmentToBusiness.com.

29 MIN2018 JUL 1
Comments
Podcast episode 7: The 3 BIG benefits of government to business digital service delivery

Podcast episode 6: Interview with Andy Vargas & Nate Robertson on Haverhill's Business Portal

Ready to punch above your weight with the big boys? In this interview Massachusetts State Representative Andy Vargas and the City of Haverhill's Assistant Economic Development Director Nate Robertson outline how a mid-size city can achieve great things in the digital service delivery space with business customers. We talk about how government can create a personal connectedness with business owners, doing a lot with very little resources and the importance of mentoring as an economic development tool. Visit Haverhill's Business Portal to learn more. You can also read Gavin's original article on the Haverhill Business Portal. For shownotes, transcript and more info visit GovernmentToBusiness.com.

21 MIN2018 JUN 21
Comments
Podcast episode 6: Interview with Andy Vargas & Nate Robertson on Haverhill's Business Portal

Podcast episode 5: An awesome customer experience registering a business

This week I had to share a new really impressive customer experience for registering a business online. Your government can learn from MyBiz Colorado's intuitive and simple interface and process and apply locally. And of course I look at where the customer journey could be improved even further. For shownotes and more visit www.GovernmentToBusiness.com

29 MIN2018 JUN 13
Comments
Podcast episode 5: An awesome customer experience registering a business

Podcast episode 4: GDPR & better communicating regulatory change

In episode 4 of the Government to Business podcast, Gavin analyses how governments effectively communicate regulatory change to businesses by highlighting the example of the EU's General Data Protection Regulation (GDPR). He shows what works and what doesn't. And how you can apply this to your jurisdiction and government when significant regulatory change is going to impact business locally. For shownotes and more visit www.GovernmentToBusiness.com

29 MIN2018 MAY 28
Comments
Podcast episode 4: GDPR & better communicating regulatory change

Latest Episodes

Episode 13: US Government Shutdown - a website disaster

As the United States enters its third week of shutdown, how are its Government to Business websites reacting? Some have their act together but others are a complete disaster - both in the short term and long term impact. And of course there is a hidden victim from the shutdown that is going to reduce the quality of the government's digital service delivery offerings.

17 MINJAN 7
Comments
Episode 13: US Government Shutdown - a website disaster

Episode 12: Interview with Simon Fisher of Business.gov.au

The Australian Government's business portal has been led through massive customer centric change the past 10 years by Simon Fisher. In this particular interview we talk around what's the Australian Government approach is towards a customer-centric digital service delivery to business, particularly in a federated environment. We talk about how Simon has been at Business.gov.au in using social media, search engine optimization and other strategies to get the message out about the resources on the website at relatively minimal cost. And also to start looking at the practical steps that they have taken to convert complex content and concepts into plain English. Now this is a really interesting thing when Simon starts talking around this element, around how do you get the lawyers on board and signing off on plain English where you've removed all the bureaucratic legalese out of things, but yet it's still actually able to stand up so to speak in a court of law. So that's a really interest...

60 MIN2018 NOV 17
Comments
Episode 12: Interview with Simon Fisher of Business.gov.au

Podcast episode 11: US Federal reform & digital front doors - Farmers.gov

In the third and final part of Gavin's analysis into the US Federal Government's Reform Plan and its impact on digital Government to Business service delivery, he delves into the template for the Federal Government's digital front door strategy: Farmers.gov The change in direction toward customer-centric digital front doors to government, coupled with a wide range of innovations and transparency set a new benchmark for not just US Federal Government to Business websites, but states, municipalities and even governments outside America. For more info and a transcript visit Government To Business.

36 MIN2018 OCT 15
Comments
Podcast episode 11: US Federal reform & digital front doors - Farmers.gov

Podcast episode 10: US Federal Reform and digital capability development

After looking last episode at the US Federal Government's Reform Plan and its changes to digital Government to Business service delivery, this week Gavin looks at the broader digital capability improvements proposed. From a research institute sounding like its sprung out of a super hero comic, to the gritty facts of evidence based decision making and customer-centric digital front doors, the online channel has so much to gain and capitalize on in this reform plan. And that can only benefit Government to Business services in the United States. But like last week, its not just US Federal government agencies that get something out of this reform plan. American states, municipalities and governments outside the US can all benefit from the strategic leadership and direction being set that you can learn and benefit from. For show notes visit https://www.GovernmentToBusiness.com To download the report visit https://performance.gov/GovReform

20 MIN2018 SEP 21
Comments
Podcast episode 10: US Federal Reform and digital capability development

Podcast episode 9: US Federal Reform and its impact on Government to Business

The White House's recent Reform Plan to transform government has many implications for anyone in the US Federal Government space dealing with digital Government to Business service delivery. That said the directions being taken are equally of interest for those in American state and municipal governments and even jurisdictions outside the US. Its plans for consolidation and bringing together across government a range of core services is a great step forward in better meeting the needs of American businesses. In this episode I look at the proposed changes that specifically relate to economic development functions and how they relate to the digital channel. This is the first in a series of episodes looking at the US Government Reform Plan and its impact on Government to Business digital service delivery. For show notes visit https://www.GovernmentToBusiness.com To download the report visit https://performance.gov/GovReform

23 MIN2018 SEP 13
Comments
Podcast episode 9: US Federal Reform and its impact on Government to Business

Podcast episode 8: Interview with the Netherland's Laurens den Ouden & Wouter Nieuwenhuis

When trying to grow business in your jurisdiction, how do you balance an international English speaking audience with locals? In this interview with Wouter Nieuwenhuis and Laurens den Ouden we explore how the Netherlands is doing this exceptionally well with its one stop shops for business in English and Dutch (Business.gov.nl and Ondernemersplein.nl respectively.) We discuss: How building momentum with “founding fathers” - champion agencies - and building examples of success can help overcome internal obstacles within government What other EU governments can learn from the Dutch experience and segmenting the business audience - both inside and outside your country - and what to correspondingly deliver and The importance of regular high speed Agile improvements and developments to your government portal For shownotes, transcript and more info visit GovernmentToBusiness.com.

52 MIN2018 AUG 27
Comments
Podcast episode 8: Interview with the Netherland's Laurens den Ouden & Wouter Nieuwenhuis

Podcast episode 7: The 3 BIG benefits of government to business digital service delivery

Whether you're just starting to sell the idea of transforming your government to business digital service delivery, or you're putting together a 100+ page business case, you need to cover off benefits. And while there are many major benefits, this episode I'm going to concentrate on the three big ones: Economic development and job creation Internal savings and team culture The political dimension For shownotes, transcript and more info visit GovernmentToBusiness.com.

29 MIN2018 JUL 1
Comments
Podcast episode 7: The 3 BIG benefits of government to business digital service delivery

Podcast episode 6: Interview with Andy Vargas & Nate Robertson on Haverhill's Business Portal

Ready to punch above your weight with the big boys? In this interview Massachusetts State Representative Andy Vargas and the City of Haverhill's Assistant Economic Development Director Nate Robertson outline how a mid-size city can achieve great things in the digital service delivery space with business customers. We talk about how government can create a personal connectedness with business owners, doing a lot with very little resources and the importance of mentoring as an economic development tool. Visit Haverhill's Business Portal to learn more. You can also read Gavin's original article on the Haverhill Business Portal. For shownotes, transcript and more info visit GovernmentToBusiness.com.

21 MIN2018 JUN 21
Comments
Podcast episode 6: Interview with Andy Vargas & Nate Robertson on Haverhill's Business Portal

Podcast episode 5: An awesome customer experience registering a business

This week I had to share a new really impressive customer experience for registering a business online. Your government can learn from MyBiz Colorado's intuitive and simple interface and process and apply locally. And of course I look at where the customer journey could be improved even further. For shownotes and more visit www.GovernmentToBusiness.com

29 MIN2018 JUN 13
Comments
Podcast episode 5: An awesome customer experience registering a business

Podcast episode 4: GDPR & better communicating regulatory change

In episode 4 of the Government to Business podcast, Gavin analyses how governments effectively communicate regulatory change to businesses by highlighting the example of the EU's General Data Protection Regulation (GDPR). He shows what works and what doesn't. And how you can apply this to your jurisdiction and government when significant regulatory change is going to impact business locally. For shownotes and more visit www.GovernmentToBusiness.com

29 MIN2018 MAY 28
Comments
Podcast episode 4: GDPR & better communicating regulatory change