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Crown Council Mentor of the Month | Helping Dental Teams Build a Culture of Success

The Crown Council

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Crown Council Mentor of the Month | Helping Dental Teams Build a Culture of Success
Crown Council Mentor of the Month | Helping Dental Teams Build a Culture of Success

Crown Council Mentor of the Month | Helping Dental Teams Build a Culture of Success

The Crown Council

3
Followers
29
Plays
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Learn to copy genius from the Crown Council "Mentor of the Month" recordings | Building a Culture of Success in dental practices.

Latest Episodes

Mentor of the Month: Katie Poulsen

Katie Poulsen is a Registered Dental Hygienist and has a Masters in Professional Communication from Weber State University in Ogden, Utah. She has been a clinical adjunct faculty member for Weber State's dental hygiene department and is a past-president of the Utah Dental Hygienists Association. Katie’s prior education guided her to study many aspects of communication within dentistry. Her primary research focused on dentist-dental hygienist communication dynamics and its effect on working relationships and patient satisfaction.

35 MIN4 d ago
Comments
Mentor of the Month: Katie Poulsen

MENTOR #73: Joseph Michelli "The Airbnb Way"

Crown Council Mentor of the Month: Joseph Michelli In addition to being a New York Times #1 bestselling author of books about world-class customer experience providers (e.g., Starbucks, The Ritz-Carlton Hotel Company, Zappos, and the Pike Place Fish Market), Joseph A. Michelli, Ph.D., is an internationally sought-after speaker and business consultant. Dr. Michelli has been recognized as a Certified Speaking Professional (CSP) by the National Speakers Association and as one of the Top 10 thought leaders in Customer Service by Global Gurus. Dr. Michelli transfers his knowledge of exceptional business practices through keynote presentations that explore ways to develop joyful and productive workplaces. In addition to his dynamic and entertaining international keynote presentations, Dr. Michelli provides: Consultation on the development of optimal customer and employee experiences Service excellence training Enhancement of staff empowerment Leadership team development services Group facilitation and team-building strategies Creation of customer and employee engagement measurement processes Customized management and frontline training programs Additional complimentary resources and information about Dr. Michelli can be found atjosephmichelli.com.

34 MINOCT 8
Comments
MENTOR #73: Joseph Michelli "The Airbnb Way"

MENTOR #72 DR. KEN CHAPMAN "On Being a Dentist"

MENTOR #72 DR. KEN CHAPMAN "On Being a Dentist" From "On Being A Dentist" introduction: “You’re a dentist.” “You can’t write books.” “Why would you even want to try?” Sadly, I listened to those voices for years. My goal was simple. I’ve had great success as a dentist and built a fine practice – in spite of myself. I messed up lots of things, but have done a pretty good job of cleaning up, too! I wanted to share that. I wanted save you all my mistakes and achieve all that I have, only faster and with less pain. Not to tell you what to do, but to help guide you toward whatever it is you want. My book’s title comes from a course that was taught during my freshman year of dental school. No one in my class took On Being a Dentist seriously, and with good reason. It was crap. Oh, I know the faculty tried hard and meant well. They just had no idea what real world private dental practice was like. Most of them had never been there or even in the same zip code for that matter. The...

36 MINJUL 17
Comments
MENTOR #72 DR. KEN CHAPMAN "On Being a Dentist"

MENTOR #71 Coach Bob Hurley "The Miracle at St. Anthonys"

In a city mired in endless decay, where the youth suffer through all the horrors of urban blight, hope comes in a most unassuming form: a tiny brick schoolhouse run by two Felician nuns where a singular basketball genius takes teenagers from the mean streets of Jersey City and turns them into champions on the hardcourt. Coach Bob Hurley had been working miracles at St. Anthony High School for over thirty years, winning state and national championships and offering his players rescue from their surroundings through college scholarships, when he met his most dysfunctional team yet. Steve Anderson interview Coach Bob Hurley for this Mentor of the Month.

48 MINJUN 19
Comments
MENTOR #71 Coach Bob Hurley "The Miracle at St. Anthonys"

MENTOR #70 Dr. David Hornbook & Josh Walker "Stop Communicating With Your Lab"

MENTOR #70 "Stop Communicating With Your Lab" Dr. David Hornbook & Josh Walker Build a RELATIONSHIP with your lab and stop telling them what to do. In this 45 minute podcast with Dr. David Hornbrook and Utah Valley Dental Lab technician, Josh Walker learn how to build a relationship with your lab to produce the best results. David HornbrookDDS, FAACD, FACE, FASDA is an internationally renowned speaker, lecturer and mentor. Ranked by his peers asone of theworld’s top three cosmetic dentists,Dr. Hornbrook is highly esteemed at the top levels of aesthetic dentistry. As a practicing clinician and the Director of Education and Technology at Utah Valley Dental Lab, Dr. Hornbook offers a uniquely informed perspective on the challenges facing today's dentists.

36 MINMAY 18
Comments
MENTOR #70 Dr. David Hornbook & Josh Walker "Stop Communicating With Your Lab"

MENTOR #69 Adam Watts "In Pursuit Of Medical Real Estate"

MENTOR #69 Adam Watts "In Pursuit Of Medical Real Estate" Diagnosing and Treating the Common Ailments Adam Watts – Adam is currently the Director of Commercial Development for Watts Enterprises, a fully integrated residential and commercial development and construction company in Salt Lake City, Utah. Prior to joining Watts Enterprises Adam worked for a boutique development and construction shop in Salt Lake City where he assisted in the financial analysis, due diligence, entitlement, leasing and joint venture structuring on all commercial development deals helping to increase Assets Under Management by 5X in two and a half years. Adam has also worked at two international law firms one in New York City and one in San Diego advising clients on all aspects of real estate development, leasing, financing and joint ventures. Adam earned his B.S. in Economics, summa cum laude, from the University of Utah, his Masters in Real Estate from Georgetown University and his J.D. from the Univers...

45 MINMAY 1
Comments
MENTOR #69 Adam Watts "In Pursuit Of Medical Real Estate"

MENTOR #68 DR. MICHELLE COLES JORGENSEN "Healthy Mouth, Healthy You!"

Dr. Michelle Jorgensen is an author, speaker, teacher, biologic/holistic dentist, and health and wellness provider. After practicing traditional dentistry for 10 years, Dr. Jorgensen became very sick. Through her own journey to return to health, she discovered she had mercury poisoning from drilling out mercury fillings for her patients. She was concerned that there may be other health-threatening materials or procedures in dentistry, and led her to the Biologic/Holistic Dentistry field. For the last 10 years she has been paving the way in Biologic/Holistic dentistry, learning from pioneers all over the world. She has created the Total Care Dental Way, a patient CARE centric, health focused method for treating dental and over all health. Patients from around the world seek out her care, and come to Total Care Dental to have their health restored.She has received certifications as a Therapeutic Nutritional Counselor, a Certified Nutritional AutoImmune Specialist, and is currently enr...

42 MINAPR 10
Comments
MENTOR #68 DR. MICHELLE COLES JORGENSEN "Healthy Mouth, Healthy You!"

MENTOR #67: Young Dentist of the Year - Dr. Erin Beveridge

MENTOR #67: Young Dentist of the Year - Dr. Erin Beveridge Erin's mentor said of her, "This young professional came into our office a year ago. I cannot think of another dentist right out of school that has been so professional and brought so much to their office. She is polite, kind and strong. I was so impressed with her people skills not just with our patients but with our team." "She has been attending Crown Council Annual Events since she was 12 years old. She has been a CC student member through her 4 years at Marquette University School of Dentistry. She graduated and got her dental license in 2017." "She loves what she does and it shows in her determination. She has had her struggles to complete her doctorate and graduate. 6 years ago she got a heart infection during the finals in her first year of dental school. She went home and was helicoptered to Stanford University for a possible heart transplant. The doctors performed a miracle and her heart healed after 2 weeks in the...

37 MINMAR 28
Comments
MENTOR #67: Young Dentist of the Year - Dr. Erin Beveridge

MENTOR #66 Dr. Lorin Berland "What patients don’t know about removable prosthetics"

MENTOR #66 Dr. Lorin Berland "What patients don’t know about removable prosthetics" Lorin Berland, DDS, one of the most published authors on clinical dentistry and dental education with over 100 articles, best-selling books and instructional videos including the Lorin Library Smile Guide. Dr. Berland was recognized by the American Academy of Cosmetic Dentistry for Outstanding Contributions to the Arts & Science of Cosmetic Dentistry, and has been featured in major national print and TV publications for his work. Dr. B began his career as a denture technician, and after more than 35 years of listening to patients and running a multi-specialty practice, he has released a full line of products specifically designed to treat the real issues facing people with oral appliances, like Oral Infections and Dry Mouth, which are not addressed by major brands. “I have been practicing dentistry for over 35 years, and even I got my start making dentures while I was still in high school. Since th...

37 MINJAN 16
Comments
MENTOR #66 Dr. Lorin Berland "What patients don’t know about removable prosthetics"

MENTOR #65 Jon Acuff "Finish"

Jon Acuff is the New York Times Bestselling author of six books including his most recent Wall Street Journal #1 Bestseller, Finish: Give yourself the gift of done.For over 20 years he’s helped some of the biggest brands in the world tell their story, including The Home Depot, Bose, Staples, and the Dave Ramsey Team. Most recently he’s spoken to hundreds of thousands of people at conferences, colleges, companies and churches. Featured regularly on national media, Jon has been seen on CNN, Fox News, Good Day LA and several other key outlets.In addition, Jon is also a big proponent of social media with blogs that have been read by 4 million people and almost 300,000 twitter followers. In 2010 he used his influence with his tribe to build two kindergartens in Vietnam. Jon lives with his wife Jenny and two daughters in Franklin, TN.

23 MIN2018 DEC 19
Comments
MENTOR #65 Jon Acuff "Finish"

Latest Episodes

Mentor of the Month: Katie Poulsen

Katie Poulsen is a Registered Dental Hygienist and has a Masters in Professional Communication from Weber State University in Ogden, Utah. She has been a clinical adjunct faculty member for Weber State's dental hygiene department and is a past-president of the Utah Dental Hygienists Association. Katie’s prior education guided her to study many aspects of communication within dentistry. Her primary research focused on dentist-dental hygienist communication dynamics and its effect on working relationships and patient satisfaction.

35 MIN4 d ago
Comments
Mentor of the Month: Katie Poulsen

MENTOR #73: Joseph Michelli "The Airbnb Way"

Crown Council Mentor of the Month: Joseph Michelli In addition to being a New York Times #1 bestselling author of books about world-class customer experience providers (e.g., Starbucks, The Ritz-Carlton Hotel Company, Zappos, and the Pike Place Fish Market), Joseph A. Michelli, Ph.D., is an internationally sought-after speaker and business consultant. Dr. Michelli has been recognized as a Certified Speaking Professional (CSP) by the National Speakers Association and as one of the Top 10 thought leaders in Customer Service by Global Gurus. Dr. Michelli transfers his knowledge of exceptional business practices through keynote presentations that explore ways to develop joyful and productive workplaces. In addition to his dynamic and entertaining international keynote presentations, Dr. Michelli provides: Consultation on the development of optimal customer and employee experiences Service excellence training Enhancement of staff empowerment Leadership team development services Group facilitation and team-building strategies Creation of customer and employee engagement measurement processes Customized management and frontline training programs Additional complimentary resources and information about Dr. Michelli can be found atjosephmichelli.com.

34 MINOCT 8
Comments
MENTOR #73: Joseph Michelli "The Airbnb Way"

MENTOR #72 DR. KEN CHAPMAN "On Being a Dentist"

MENTOR #72 DR. KEN CHAPMAN "On Being a Dentist" From "On Being A Dentist" introduction: “You’re a dentist.” “You can’t write books.” “Why would you even want to try?” Sadly, I listened to those voices for years. My goal was simple. I’ve had great success as a dentist and built a fine practice – in spite of myself. I messed up lots of things, but have done a pretty good job of cleaning up, too! I wanted to share that. I wanted save you all my mistakes and achieve all that I have, only faster and with less pain. Not to tell you what to do, but to help guide you toward whatever it is you want. My book’s title comes from a course that was taught during my freshman year of dental school. No one in my class took On Being a Dentist seriously, and with good reason. It was crap. Oh, I know the faculty tried hard and meant well. They just had no idea what real world private dental practice was like. Most of them had never been there or even in the same zip code for that matter. The...

36 MINJUL 17
Comments
MENTOR #72 DR. KEN CHAPMAN "On Being a Dentist"

MENTOR #71 Coach Bob Hurley "The Miracle at St. Anthonys"

In a city mired in endless decay, where the youth suffer through all the horrors of urban blight, hope comes in a most unassuming form: a tiny brick schoolhouse run by two Felician nuns where a singular basketball genius takes teenagers from the mean streets of Jersey City and turns them into champions on the hardcourt. Coach Bob Hurley had been working miracles at St. Anthony High School for over thirty years, winning state and national championships and offering his players rescue from their surroundings through college scholarships, when he met his most dysfunctional team yet. Steve Anderson interview Coach Bob Hurley for this Mentor of the Month.

48 MINJUN 19
Comments
MENTOR #71 Coach Bob Hurley "The Miracle at St. Anthonys"

MENTOR #70 Dr. David Hornbook & Josh Walker "Stop Communicating With Your Lab"

MENTOR #70 "Stop Communicating With Your Lab" Dr. David Hornbook & Josh Walker Build a RELATIONSHIP with your lab and stop telling them what to do. In this 45 minute podcast with Dr. David Hornbrook and Utah Valley Dental Lab technician, Josh Walker learn how to build a relationship with your lab to produce the best results. David HornbrookDDS, FAACD, FACE, FASDA is an internationally renowned speaker, lecturer and mentor. Ranked by his peers asone of theworld’s top three cosmetic dentists,Dr. Hornbrook is highly esteemed at the top levels of aesthetic dentistry. As a practicing clinician and the Director of Education and Technology at Utah Valley Dental Lab, Dr. Hornbook offers a uniquely informed perspective on the challenges facing today's dentists.

36 MINMAY 18
Comments
MENTOR #70 Dr. David Hornbook & Josh Walker "Stop Communicating With Your Lab"

MENTOR #69 Adam Watts "In Pursuit Of Medical Real Estate"

MENTOR #69 Adam Watts "In Pursuit Of Medical Real Estate" Diagnosing and Treating the Common Ailments Adam Watts – Adam is currently the Director of Commercial Development for Watts Enterprises, a fully integrated residential and commercial development and construction company in Salt Lake City, Utah. Prior to joining Watts Enterprises Adam worked for a boutique development and construction shop in Salt Lake City where he assisted in the financial analysis, due diligence, entitlement, leasing and joint venture structuring on all commercial development deals helping to increase Assets Under Management by 5X in two and a half years. Adam has also worked at two international law firms one in New York City and one in San Diego advising clients on all aspects of real estate development, leasing, financing and joint ventures. Adam earned his B.S. in Economics, summa cum laude, from the University of Utah, his Masters in Real Estate from Georgetown University and his J.D. from the Univers...

45 MINMAY 1
Comments
MENTOR #69 Adam Watts "In Pursuit Of Medical Real Estate"

MENTOR #68 DR. MICHELLE COLES JORGENSEN "Healthy Mouth, Healthy You!"

Dr. Michelle Jorgensen is an author, speaker, teacher, biologic/holistic dentist, and health and wellness provider. After practicing traditional dentistry for 10 years, Dr. Jorgensen became very sick. Through her own journey to return to health, she discovered she had mercury poisoning from drilling out mercury fillings for her patients. She was concerned that there may be other health-threatening materials or procedures in dentistry, and led her to the Biologic/Holistic Dentistry field. For the last 10 years she has been paving the way in Biologic/Holistic dentistry, learning from pioneers all over the world. She has created the Total Care Dental Way, a patient CARE centric, health focused method for treating dental and over all health. Patients from around the world seek out her care, and come to Total Care Dental to have their health restored.She has received certifications as a Therapeutic Nutritional Counselor, a Certified Nutritional AutoImmune Specialist, and is currently enr...

42 MINAPR 10
Comments
MENTOR #68 DR. MICHELLE COLES JORGENSEN "Healthy Mouth, Healthy You!"

MENTOR #67: Young Dentist of the Year - Dr. Erin Beveridge

MENTOR #67: Young Dentist of the Year - Dr. Erin Beveridge Erin's mentor said of her, "This young professional came into our office a year ago. I cannot think of another dentist right out of school that has been so professional and brought so much to their office. She is polite, kind and strong. I was so impressed with her people skills not just with our patients but with our team." "She has been attending Crown Council Annual Events since she was 12 years old. She has been a CC student member through her 4 years at Marquette University School of Dentistry. She graduated and got her dental license in 2017." "She loves what she does and it shows in her determination. She has had her struggles to complete her doctorate and graduate. 6 years ago she got a heart infection during the finals in her first year of dental school. She went home and was helicoptered to Stanford University for a possible heart transplant. The doctors performed a miracle and her heart healed after 2 weeks in the...

37 MINMAR 28
Comments
MENTOR #67: Young Dentist of the Year - Dr. Erin Beveridge

MENTOR #66 Dr. Lorin Berland "What patients don’t know about removable prosthetics"

MENTOR #66 Dr. Lorin Berland "What patients don’t know about removable prosthetics" Lorin Berland, DDS, one of the most published authors on clinical dentistry and dental education with over 100 articles, best-selling books and instructional videos including the Lorin Library Smile Guide. Dr. Berland was recognized by the American Academy of Cosmetic Dentistry for Outstanding Contributions to the Arts & Science of Cosmetic Dentistry, and has been featured in major national print and TV publications for his work. Dr. B began his career as a denture technician, and after more than 35 years of listening to patients and running a multi-specialty practice, he has released a full line of products specifically designed to treat the real issues facing people with oral appliances, like Oral Infections and Dry Mouth, which are not addressed by major brands. “I have been practicing dentistry for over 35 years, and even I got my start making dentures while I was still in high school. Since th...

37 MINJAN 16
Comments
MENTOR #66 Dr. Lorin Berland "What patients don’t know about removable prosthetics"

MENTOR #65 Jon Acuff "Finish"

Jon Acuff is the New York Times Bestselling author of six books including his most recent Wall Street Journal #1 Bestseller, Finish: Give yourself the gift of done.For over 20 years he’s helped some of the biggest brands in the world tell their story, including The Home Depot, Bose, Staples, and the Dave Ramsey Team. Most recently he’s spoken to hundreds of thousands of people at conferences, colleges, companies and churches. Featured regularly on national media, Jon has been seen on CNN, Fox News, Good Day LA and several other key outlets.In addition, Jon is also a big proponent of social media with blogs that have been read by 4 million people and almost 300,000 twitter followers. In 2010 he used his influence with his tribe to build two kindergartens in Vietnam. Jon lives with his wife Jenny and two daughters in Franklin, TN.

23 MIN2018 DEC 19
Comments
MENTOR #65 Jon Acuff "Finish"
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