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Studies in Empathy: A Cleveland Clinic Podcast

Cleveland Clinic Patient Experience

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Studies in Empathy: A Cleveland Clinic Podcast

Studies in Empathy: A Cleveland Clinic Podcast

Cleveland Clinic Patient Experience

0
Followers
5
Plays
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About Us

A Cleveland Clinic Podcast exploring empathy and patient experience. Join Dr. Adrienne Boissy and a diverse group of guests as we delve into the human(e) experience in healthcare. Thought leaders share insight, anecdotes, and perspectives on empathy as a functional concept for Patient Experience leadership, and also just about everything else we do in healthcare- quality, safety, burnout, and engagement leadership.

Latest Episodes

Beware of Shiny Objects in Patient Experience

How do we filter through the research, publications, and ways to measure value and quality outcomes to assess what indeed is a best practice? Join us with Laura Cooley, Ph.D., in a discussion on how we can prevent getting derailed and focus on effective best practices to create authentic connections.

32 MIN2019 NOV 25
Comments
Beware of Shiny Objects in Patient Experience

Patients as Partners in Design, Strategy, and Innovation

Are you creating experiences that patients actually value and thrive in? How do we optimize empathy in our culture, structures, and initiatives? Join us as Julie Rish, PhD delves into human-centered design and partnering with patients to better understand the journey and create meaningful experiences.

33 MIN2019 OCT 17
Comments
Patients as Partners in Design, Strategy, and Innovation

Military vs. Medicine: How Human Skills Contribute to Optimal Performance

Join us in a dialogue with Geoff Colvin delving into the parallels between healthcare and the military as it relates to having honest conversations and showing empathy, especially when there is a power differential.

29 MIN2019 SEP 12
Comments
Military vs. Medicine: How Human Skills Contribute to Optimal Performance

Are You Asking What Matters Most to Caregivers?

Can we drive patient experience by focusing on caregiver experience? Join us as we discuss healthy teams, leader behaviors, empathic accountability, and more in a conversation with Linda McHugh, Chief Human Resource Officer at Cleveland Clinic.

31 MIN2019 AUG 7
Comments
Are You Asking What Matters Most to Caregivers?

Becoming a Conduit of a Patient Revolution

Join us in a conversation with Victor Montori, MD, as we explore moving beyond the checkbox to reevaluate our mission and challenge institutions, business processes, and metrics to deliver careful and kind care.

31 MIN2019 JUL 8
Comments
Becoming a Conduit of a Patient Revolution

It’s not my journey, how to be an effective empathic guide

How do we move from traumatic loss to well-grieved loss in healthcare? Can we use improv as an effective communication strategy? Join us as we explore those questions, palliative medicine, and more with Katie Neuendorf, MD.

26 MIN2019 JUN 6
Comments
It’s not my journey, how to be an effective empathic guide

Help me understand: Is it possible to be empathic and set boundaries?

What's going on that isn't meeting expectations and how can we fix it? How can we best address concerns and empower caregivers? Join us as Stephanie Bayer, JD, shares experiences and best practices in patient relations, complaints & grievances, and setting expectations with empathy.

36 MIN2019 MAY 6
Comments
Help me understand: Is it possible to be empathic and set boundaries?

Breaking Through Stereotypes: How to Share the Patient’s Voice through Research and Technology

What does research tell us about an individual’s identity? How do we leverage technology to personalize care? Susannah Rose, PhD lays out what years of research has taught us about what patients’ want and need from healthcare of the future.

22 MIN2019 APR 5
Comments
Breaking Through Stereotypes: How to Share the Patient’s Voice through Research and Technology

Why is this so hard? Training seasoned clinicians in communication skills

Ever wonder how to bring clinicians to the table to discuss empathy and keep them there? Amy Windover, PhD shares insight and tips from a decade of training relationship-centered communication in healthcare. Join us as we dive into self-empathy, burnout, and words that can transform just about any conversation.

27 MIN2019 MAR 6
Comments
Why is this so hard? Training seasoned clinicians in communication skills

Using Your Left and Right Brain: What Every Patient Experience Leader Needs to Know

Adrienne Boissy, MD, reflects on the past decade of patient experience journey. Where has the patient experience field been and how do we transform the experience of the future?

20 MIN2019 JAN 16
Comments
Using Your Left and Right Brain: What Every Patient Experience Leader Needs to Know

Latest Episodes

Beware of Shiny Objects in Patient Experience

How do we filter through the research, publications, and ways to measure value and quality outcomes to assess what indeed is a best practice? Join us with Laura Cooley, Ph.D., in a discussion on how we can prevent getting derailed and focus on effective best practices to create authentic connections.

32 MIN2019 NOV 25
Comments
Beware of Shiny Objects in Patient Experience

Patients as Partners in Design, Strategy, and Innovation

Are you creating experiences that patients actually value and thrive in? How do we optimize empathy in our culture, structures, and initiatives? Join us as Julie Rish, PhD delves into human-centered design and partnering with patients to better understand the journey and create meaningful experiences.

33 MIN2019 OCT 17
Comments
Patients as Partners in Design, Strategy, and Innovation

Military vs. Medicine: How Human Skills Contribute to Optimal Performance

Join us in a dialogue with Geoff Colvin delving into the parallels between healthcare and the military as it relates to having honest conversations and showing empathy, especially when there is a power differential.

29 MIN2019 SEP 12
Comments
Military vs. Medicine: How Human Skills Contribute to Optimal Performance

Are You Asking What Matters Most to Caregivers?

Can we drive patient experience by focusing on caregiver experience? Join us as we discuss healthy teams, leader behaviors, empathic accountability, and more in a conversation with Linda McHugh, Chief Human Resource Officer at Cleveland Clinic.

31 MIN2019 AUG 7
Comments
Are You Asking What Matters Most to Caregivers?

Becoming a Conduit of a Patient Revolution

Join us in a conversation with Victor Montori, MD, as we explore moving beyond the checkbox to reevaluate our mission and challenge institutions, business processes, and metrics to deliver careful and kind care.

31 MIN2019 JUL 8
Comments
Becoming a Conduit of a Patient Revolution

It’s not my journey, how to be an effective empathic guide

How do we move from traumatic loss to well-grieved loss in healthcare? Can we use improv as an effective communication strategy? Join us as we explore those questions, palliative medicine, and more with Katie Neuendorf, MD.

26 MIN2019 JUN 6
Comments
It’s not my journey, how to be an effective empathic guide

Help me understand: Is it possible to be empathic and set boundaries?

What's going on that isn't meeting expectations and how can we fix it? How can we best address concerns and empower caregivers? Join us as Stephanie Bayer, JD, shares experiences and best practices in patient relations, complaints & grievances, and setting expectations with empathy.

36 MIN2019 MAY 6
Comments
Help me understand: Is it possible to be empathic and set boundaries?

Breaking Through Stereotypes: How to Share the Patient’s Voice through Research and Technology

What does research tell us about an individual’s identity? How do we leverage technology to personalize care? Susannah Rose, PhD lays out what years of research has taught us about what patients’ want and need from healthcare of the future.

22 MIN2019 APR 5
Comments
Breaking Through Stereotypes: How to Share the Patient’s Voice through Research and Technology

Why is this so hard? Training seasoned clinicians in communication skills

Ever wonder how to bring clinicians to the table to discuss empathy and keep them there? Amy Windover, PhD shares insight and tips from a decade of training relationship-centered communication in healthcare. Join us as we dive into self-empathy, burnout, and words that can transform just about any conversation.

27 MIN2019 MAR 6
Comments
Why is this so hard? Training seasoned clinicians in communication skills

Using Your Left and Right Brain: What Every Patient Experience Leader Needs to Know

Adrienne Boissy, MD, reflects on the past decade of patient experience journey. Where has the patient experience field been and how do we transform the experience of the future?

20 MIN2019 JAN 16
Comments
Using Your Left and Right Brain: What Every Patient Experience Leader Needs to Know
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