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FIR Podcast Network

Rich Klein

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FIR Podcast Network
FIR Podcast Network

FIR Podcast Network

Rich Klein

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Followers
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Plays
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About Us

Crisis counselor Rich Klein hosts a twice-monthly panel exploring current crises and best practices.

Latest Episodes

The Crisis Show: Analysis of Trump News Conference & His Team’s Style of Communication

On Episode #122, Rich Klein was joined by Shel Holtz, Ruth Sherman and Greg Brooks as they analyzed the news conference held earlier in the day by President-Elect Donald J. Trump and had a larger discussion about the communication abilities of the incoming administration. Brooks said that aside from Trump facing crises before taking office, that the media and the Democrats were also in crisis mode. Holtz pointed out that President Obama has taken his message directly to the public and that the White House press corps often complained about access to the President, but that Trump had taken both to a new level. Sherman noted that some of her business clients are concerned about Trump’s verbal attacks on business andthe impact that may have on their own businesses and industries. Klein expressed surprise that Vice President-Elect Pence and incoming Trump press secretary Sean Spicer opened Trump’s first news conference in six months by attacking news media outlets connected to the hac...

60 MIN2017 JAN 18
Comments
The Crisis Show: Analysis of Trump News Conference & His Team’s Style of Communication

The Crisis Show: Emergency Management Trends For 2017

On Episode #121, Rich Klein was joined by Bill Boyd (Bellingham, WA) and Rodney Smith (Arlington-Fort Worth, TX), who discussed trends for 2017 in emergency management.The show touched on active shooter situations, natural disasters, fires and the use of technology in improving disaster/emergency responses among first responders. Rodney Smith, program coordinator for Tarrant County Fire Training Center and coordinator of the Arlington, TX Fire Department for Special Operations and Homeland Preparedness, said in an active shooter situation, the goal is to get students outside of a building so law enforcementcan deal with the shooter. But in tornadoes, thebuilding might be the shield that protects students and faculty so the training for that kind of natural disaster is different. Bill Boyd, a retired fire chief and public information officer in Bellingham, WA, said he expects to see more integration of tactical medical teams with law enforcement in active shooter situations in 2017. ...

45 MIN2016 DEC 23
Comments
The Crisis Show: Emergency Management Trends For 2017

The Crisis Show #120: Ohio State University Attack

Rich Klein was joined by Felix Nater (Nater & Associates) and Timmian Massie (Health Quest) to analyze the communication andsecurity/law enforcementprotocols in the aftermath of a terrorist-inspired incident on the campus of Ohio State University in Columbus on November 28, 2016. The show discussed “run, hide, fight” as well as workplace violence prevention and crisis news conferences. Felix Nater, a workplace violence prevention and security consultant, talked about the importance of corporate and organization leaders to create a culture in which it is safe to report information about someone who may be thinking about committing an act of violence on the premises. Timmian Massie, a veteran public affairs spokesperson for Marist College, noted that some college campuses and hospitals have unarmed security and depend largely on the local police force while others have a fully trained armed police force. Nater pointed out that students and administrations can’t depend entirely on c...

58 MIN2016 DEC 2
Comments
The Crisis Show #120: Ohio State University Attack

The Crisis Show #119: Communication Lessons from Election 2016

Rich Klein was joined by Ruth Sherman and Tripp Frohlichstein to analyze how the communication styles of Donald Trump and Hillary Clinton made a difference in the election. The trio explored things like body language, tone/emotion of voice and word selection — whether speaking from the podium (with or without teleprompters), on the stump orduring media interviews/press conferences. Early in the show, for example, Klein cued up Hillary Clinton’s awkward press briefing at the United Nations from early 2015 in which she discussed her email controversy. The show also explored the effectiveness of “Make America Again” vs “Stronger Together” — the candidates’ respective campaign slogans — and agreed that Trump’s certainly resonated more strongly. Klein, Sherman and Frohlichstein (who all do media training in their businesses) acknowledged that Trump was much adept at using the media to his advantage and also using social media, particularly Twitter and Facebook, to reach many vo...

56 MIN2016 NOV 18
Comments
The Crisis Show #119: Communication Lessons from Election 2016

The Crisis Show #118: Live Streaming & Crisis Management

In this episode, host Rich Klein is joined by worldwide digital marketing expert Krishna De to discuss the rapid growth of live streaming in the past two years. She talked about Periscope, Twitter, YouTube and other apps that are being used by millions around the world to spread information instantly over multiple social media channels using high quality video. Rich Klein talked about the technology’s “double edged sword” in that it’s a great tool for corporate communications to have in its arsenal to transmit important company information directly to critical audiences, particularly in a crisis when the media might not be listening or if the media is not being fair/accurate in its reporting. But he also warned that if someone wants to shine a light onalleged or real unethical or illegal behavior inside a company, live streaming is a tool for those adversaries to do serious harm to the reputation of a company, non-profit or government agency.

64 MIN2016 NOV 4
Comments
The Crisis Show #118: Live Streaming & Crisis Management

The Crisis Show #1: Media Training for Crisis Management

The Crisis Show’sfirst episode under the FIR umbrella on October 19, 2016was hosted by Rich Klein (Rich Klein Crisis Management) with guests Tripp Frohlichstein (Media Masters) and Greg Brooks (The West Third Group). The trio offered tips about who should be media trained inside businesses and organizations, some techniques for effective media training and examples of some leaders who performed well in crisis situations and some who did not. All three agree that the most effective media training happens when “the seas are calm” rather than in the middle of a firestorm.

47 MIN2016 OCT 20
Comments
The Crisis Show #1: Media Training for Crisis Management
the END

Latest Episodes

The Crisis Show: Analysis of Trump News Conference & His Team’s Style of Communication

On Episode #122, Rich Klein was joined by Shel Holtz, Ruth Sherman and Greg Brooks as they analyzed the news conference held earlier in the day by President-Elect Donald J. Trump and had a larger discussion about the communication abilities of the incoming administration. Brooks said that aside from Trump facing crises before taking office, that the media and the Democrats were also in crisis mode. Holtz pointed out that President Obama has taken his message directly to the public and that the White House press corps often complained about access to the President, but that Trump had taken both to a new level. Sherman noted that some of her business clients are concerned about Trump’s verbal attacks on business andthe impact that may have on their own businesses and industries. Klein expressed surprise that Vice President-Elect Pence and incoming Trump press secretary Sean Spicer opened Trump’s first news conference in six months by attacking news media outlets connected to the hac...

60 MIN2017 JAN 18
Comments
The Crisis Show: Analysis of Trump News Conference & His Team’s Style of Communication

The Crisis Show: Emergency Management Trends For 2017

On Episode #121, Rich Klein was joined by Bill Boyd (Bellingham, WA) and Rodney Smith (Arlington-Fort Worth, TX), who discussed trends for 2017 in emergency management.The show touched on active shooter situations, natural disasters, fires and the use of technology in improving disaster/emergency responses among first responders. Rodney Smith, program coordinator for Tarrant County Fire Training Center and coordinator of the Arlington, TX Fire Department for Special Operations and Homeland Preparedness, said in an active shooter situation, the goal is to get students outside of a building so law enforcementcan deal with the shooter. But in tornadoes, thebuilding might be the shield that protects students and faculty so the training for that kind of natural disaster is different. Bill Boyd, a retired fire chief and public information officer in Bellingham, WA, said he expects to see more integration of tactical medical teams with law enforcement in active shooter situations in 2017. ...

45 MIN2016 DEC 23
Comments
The Crisis Show: Emergency Management Trends For 2017

The Crisis Show #120: Ohio State University Attack

Rich Klein was joined by Felix Nater (Nater & Associates) and Timmian Massie (Health Quest) to analyze the communication andsecurity/law enforcementprotocols in the aftermath of a terrorist-inspired incident on the campus of Ohio State University in Columbus on November 28, 2016. The show discussed “run, hide, fight” as well as workplace violence prevention and crisis news conferences. Felix Nater, a workplace violence prevention and security consultant, talked about the importance of corporate and organization leaders to create a culture in which it is safe to report information about someone who may be thinking about committing an act of violence on the premises. Timmian Massie, a veteran public affairs spokesperson for Marist College, noted that some college campuses and hospitals have unarmed security and depend largely on the local police force while others have a fully trained armed police force. Nater pointed out that students and administrations can’t depend entirely on c...

58 MIN2016 DEC 2
Comments
The Crisis Show #120: Ohio State University Attack

The Crisis Show #119: Communication Lessons from Election 2016

Rich Klein was joined by Ruth Sherman and Tripp Frohlichstein to analyze how the communication styles of Donald Trump and Hillary Clinton made a difference in the election. The trio explored things like body language, tone/emotion of voice and word selection — whether speaking from the podium (with or without teleprompters), on the stump orduring media interviews/press conferences. Early in the show, for example, Klein cued up Hillary Clinton’s awkward press briefing at the United Nations from early 2015 in which she discussed her email controversy. The show also explored the effectiveness of “Make America Again” vs “Stronger Together” — the candidates’ respective campaign slogans — and agreed that Trump’s certainly resonated more strongly. Klein, Sherman and Frohlichstein (who all do media training in their businesses) acknowledged that Trump was much adept at using the media to his advantage and also using social media, particularly Twitter and Facebook, to reach many vo...

56 MIN2016 NOV 18
Comments
The Crisis Show #119: Communication Lessons from Election 2016

The Crisis Show #118: Live Streaming & Crisis Management

In this episode, host Rich Klein is joined by worldwide digital marketing expert Krishna De to discuss the rapid growth of live streaming in the past two years. She talked about Periscope, Twitter, YouTube and other apps that are being used by millions around the world to spread information instantly over multiple social media channels using high quality video. Rich Klein talked about the technology’s “double edged sword” in that it’s a great tool for corporate communications to have in its arsenal to transmit important company information directly to critical audiences, particularly in a crisis when the media might not be listening or if the media is not being fair/accurate in its reporting. But he also warned that if someone wants to shine a light onalleged or real unethical or illegal behavior inside a company, live streaming is a tool for those adversaries to do serious harm to the reputation of a company, non-profit or government agency.

64 MIN2016 NOV 4
Comments
The Crisis Show #118: Live Streaming & Crisis Management

The Crisis Show #1: Media Training for Crisis Management

The Crisis Show’sfirst episode under the FIR umbrella on October 19, 2016was hosted by Rich Klein (Rich Klein Crisis Management) with guests Tripp Frohlichstein (Media Masters) and Greg Brooks (The West Third Group). The trio offered tips about who should be media trained inside businesses and organizations, some techniques for effective media training and examples of some leaders who performed well in crisis situations and some who did not. All three agree that the most effective media training happens when “the seas are calm” rather than in the middle of a firestorm.

47 MIN2016 OCT 20
Comments
The Crisis Show #1: Media Training for Crisis Management
the END
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