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FlossBites: Behind the Scenes of FlossNYC

Moki Goyal

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FlossBites: Behind the Scenes of FlossNYC
FlossBites: Behind the Scenes of FlossNYC

FlossBites: Behind the Scenes of FlossNYC

Moki Goyal

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About Us

Find out what Dental Practice Ownership is all about! Join the owners of FlossNYC, Ragini Singla, DMD and her husband Moki on their journey in building the practice they bought in midtown Manhattan in 2014. In these bite-sized episodes, they'll share current challenges they're facing as well as the solutions they've decided to implement and whether it's working. It's an honest look at two regular people running a dental practice. They're passionate about Dental Practice Ownership and want other dentists to learn about the benefits of ownership. They've also launched an online course that shows how to find, finance, value and purchase a dental practice.

Latest Episodes

023: Here's a Hiring Hack!

We've been out of town for a while dealing with some family stuff, but we're back! Last time we talked, we were looking to hire a billing coordinator. Good news! We did it! Normally we use Indeed to hire because we like their tools, but we were getting frustrated with how SO MANY OF THEM WOULD LIE about their dental experience. It was crazy, we'd get all these people with retail experience at Macy's and Sleepy's and others with irrelevant experience. Frustrating, to say the least. So we took the advice of one of Ragini's friends: He puts a link in the job post that asks them a whole set of very specific questions with actual scenarios. This allows him to see how they would handle these situations. So we created a survey in Typeform. We asked candidates to calculate copays and write sample emails given a set of circumstances. This was a great way to not only gather specific information about the candidates, but also weed out the ones that were too lazy to carefully read our post. Thi...

5 MIN2018 NOV 8
Comments
023: Here's a Hiring Hack!

022: To Hire or Not to Hire...

Last week, someone referred an associate dentist to us. But we didn't need another dentist at our practice, at least not yet. But Ragini decided to meet her and feel her out. Turns out she was great! She's a couple years out of school, has real compassion and might be a great culture fit at FlossNYC. As we talked about it more, we realized that we have some big things coming up that could warrant having an associate dentist coming on board. At some point, we want to start a family, so having another dentist would allow Ragini to take a comfortable maternity. We're also looking at purchasing another practice so having another set of hands would be huge for us to keep FlossNYC running smoothly. While we don't need her right away, our long term goals will definitely require another dentist. So we decided to give it a try and hire her on a part time basis for 1 day a week. We hemmed and hawed about it for a while, but then realized that it's not permanent. If it's not working out, we ca...

3 MIN2018 SEP 27
Comments
022: To Hire or Not to Hire...

021: Our New Patient Count is Down!

As we've mentioned, we cancelled all our DMO insurance plans because the reimbursement rate was too low for us. So the terminations will be going into effect soon and we've been informing our patients through an automated campaign to allow them to click a button and update their records. It's a great way to make the process less manual. That's the good news... The bad news, is that our new patient rate has dropped pretty substantially since we dropped the plans. We feel it's the right thing to do - long term, because right now, we're working too hard for far too little money. But while we're still confident in our decision, it never feels good to see your new patient count drop. Our plan is to use our Dental Membership plan to drive growth. I had an idea to appeal to small businesses that might not have dental benefits for their employees. This would be an inexpensive way for the companies to provide a perk for their staff and give them access to discounts at a high-end dental pract...

2 MIN2018 SEP 25
Comments
021: Our New Patient Count is Down!

020: The Power of Canceling the Day!

So Ragini and I were excited to be invited to an exclusive rooftop dinner party in Brooklyn. Farm to table, tour of the gardens - all that stuff. A no brainer, right? So you can imagine our horror to find out it's on a Tuesday at 3 PM. What to do? We had to take a long, hard look in the mirror... Actually, it wasn't that hard. We decided to go. Autonomy means lots of things to different people. But when it comes to Practice Ownership, one of the lesser-known benefits is the ability to give back to yourself. It's not just about production and cash flow - it's about being able to take advantage of being your own boss. Episode Show Notes: 00:02 - Exclusive Invite 00:20 - BUT... 00:36 - The practice enables us to attend 01:00 - Metrics on ownership assessment surveys 01:14 - Autonomy wins by far 01:23 - Traditional definitions of autonomy 02:30 - Lesser-known benefits 03:14 - Not ALWAYS about production 03:41 - Let the practice give BACK to you

4 MIN2018 SEP 19
Comments
020: The Power of Canceling the Day!

019: I Let TWO People Down This Week!

I let TWO people down this week! And while I hate disappointing people, it was instructive and also helped me clarify my thoughts around being disagreeable and what it really means. Being agreeable all the time means you are putting others' before yourself. Nothing wrong with that - in the SHORT TERM. But if you're doing that ALL the time, then you're probably falling short of your potential. Sometimes it's necessary to put yourself first to move forward - just be prepared to disappoint. But knowing that I'm prioritizing myself eases that pain. 00:13 - I'm a disappointment on two fronts 00:35 - Disappointment #1 01:25 - Breaking the news 02:00 - Her perspective vs ours 02:28 - Disappointment #2 03:20 - May not have been an easy way out 04:05 - Unwritten social contract 04:35 - Breaking down disappointment 04:55 - Agreeable people are taking a backseat 05:40 - Letting people down is prioritizing YOU

6 MIN2018 SEP 13
Comments
019: I Let TWO People Down This Week!

018: Certainty is a LIE!

Certainty is something we're all looking for. But the truth is - it DOES NOT EXIST. It's just a lie we tell ourselves based on prior experiences. For future situations, we can NEVER be certain. That's what makes being an entrepreneur so scary. And things that are scary can paralyze you from learning more and realizing real opportunity. Once you see how ownership allows you to pull levers and affect real change, it's intoxicating. But you don't have to go ALL IN. You can dip your toe in and start learning piece by piece. This helps ease you into being comfortable with risk and uncertainty. And that's when you win. Episode Show Notes: 00:10 - Recap of consulting calls 00:22 - Fear of Failure is a recurring concept 00:33 - Certainty is a complete fiction 01:15 - My FlossClub uncertainty 02:00 - Certainty isn't in the idea... 02:36 - Steve Jobs' certainties 03:25 - Elon Musk's certainties 04:43 - Practice Ownership is not walking the plank 05:22 - Prove or disprove the idea 05:39 - Envi...

7 MIN2018 SEP 6
Comments
018: Certainty is a LIE!

017: Fears, Fragility and My Free Consulting Offer

There's only a few days left for our 20% off promotion. Definitely take advantage if you're interested! August is my starting block for the year. I use it to get ahead while everyone else is getting the last bit of sun out of summer. And I wanted to make you an offer... If you want to do a 20-min consult with me to talk about your fears or next steps in Practice Ownership, I'm going to make myself available after Labor Day to anyone and everyone that wants it. Click the link below to schedule a call with me. There's no cost or obligation - I just want to help you conquer your fears that are holding you back. https://calendly.com/flossnycpracticeblueprint/consult Fears are a funny thing. We all have them and they hold us back from getting where we want to go. I've been taking the advice from Nassim Nicholas Taleb who wrote Anti-Fragile. It talks about how systems that are anti-fragile (or durable) have the element of risk built in. Instead of trying to avoid risk, designers of system...

8 MIN2018 AUG 28
Comments
017: Fears, Fragility and My Free Consulting Offer

016: Organizational Debt Exists!

I've already written about organizational debt before so you'd think I would have been more prepared for the situation that came up this week! Oh well, always learning... One of our staff members is going back to school and it revealed some inefficiencies that we weren't paying attention to. They're hard to find on your own, but if you keep good processes in place, you can avoid them from flaring up constantly. This one educated us about the importance of improved operations manuals. Don't forget about our 20% off promo code for Practice Blueprint products this month. https://flossnycpracticeblueprint.com Episode Show Notes: 00:12 - What I learned 00:28 - Staff issues 01:15 - Staff training wasn't occurring as planned 02:03 - Organizational Debt - small problems that bubble to the top 02:37 - Solution: Improve our onboarding process 02:55 - Write their own manuals 03:02 - Add videos as well - no guessing 03:30 - Have a library of training content 03:53 - Reminder of our discount thr...

4 MIN2018 AUG 23
Comments
016: Organizational Debt Exists!

015: A Dental Practice is NOT a Life Goal!

What are some of your life goals? Is owning a practice one of them? Because if so, let me STOP YOU RIGHT THERE. A practice is NOT a life goal. It's an ENABLER for your REAL life goals. For instance, maybe you want to travel 4 times a year, or pay off all your debt, or see your family more... Once you set your goals and reduce them to the smallest parts, then you'll realize that TIME and MONEY are generally the solution to achieving them. I'm not going to lie, figuring our your life goals isn't always easy. The good news is you've already done the much more difficult work: you're already an expert at dentistry and have hard skills in a well-paying occupation. Now you just need to figure out how to maximize the time and money you get out of it. Lucky for you, we've built a program that does JUST THAT. https://flossnycpracticeblueprint.com Episode Show Notes: 00:03 - Reminder about 20% Promo 00:30 - Practice Ownership is NOT A GOAL 00:47 - It's an enabler like money 01:06 - Time or Mon...

3 MIN2018 AUG 16
Comments
015: A Dental Practice is NOT a Life Goal!

014: 2018 Practice Blueprint Soft Launch!

Due to our emergency last week, we had to be out of the office and we let our staff steer the ship for the week. We were pretty nervous about it, but they did a killer job! They provided care for our patients, generated revenue, collected payments and we were able to focus on ourselves. It also made us realize how much Practice Ownership provides outside of just income and lifestyle. In this emergency situation, we were able to keep the office running and continue paying ourselves! This is just ANOTHER reason why we're so hell-bent on helping others become Practice Owners. If you're evenTHINKINGabout Practice Ownership, NOW is the time. And here's why: We're about to launch the 2018 version of Practice Blueprint. We've added additional content and made it even easier to follow. We also streamlined our product plans to make it more flexible and practical depending on where you are in the process. And through August, we're offering a DISCOUNT to all our FlossBites members as a thank y...

4 MIN2018 AUG 9
Comments
014: 2018 Practice Blueprint Soft Launch!

Latest Episodes

023: Here's a Hiring Hack!

We've been out of town for a while dealing with some family stuff, but we're back! Last time we talked, we were looking to hire a billing coordinator. Good news! We did it! Normally we use Indeed to hire because we like their tools, but we were getting frustrated with how SO MANY OF THEM WOULD LIE about their dental experience. It was crazy, we'd get all these people with retail experience at Macy's and Sleepy's and others with irrelevant experience. Frustrating, to say the least. So we took the advice of one of Ragini's friends: He puts a link in the job post that asks them a whole set of very specific questions with actual scenarios. This allows him to see how they would handle these situations. So we created a survey in Typeform. We asked candidates to calculate copays and write sample emails given a set of circumstances. This was a great way to not only gather specific information about the candidates, but also weed out the ones that were too lazy to carefully read our post. Thi...

5 MIN2018 NOV 8
Comments
023: Here's a Hiring Hack!

022: To Hire or Not to Hire...

Last week, someone referred an associate dentist to us. But we didn't need another dentist at our practice, at least not yet. But Ragini decided to meet her and feel her out. Turns out she was great! She's a couple years out of school, has real compassion and might be a great culture fit at FlossNYC. As we talked about it more, we realized that we have some big things coming up that could warrant having an associate dentist coming on board. At some point, we want to start a family, so having another dentist would allow Ragini to take a comfortable maternity. We're also looking at purchasing another practice so having another set of hands would be huge for us to keep FlossNYC running smoothly. While we don't need her right away, our long term goals will definitely require another dentist. So we decided to give it a try and hire her on a part time basis for 1 day a week. We hemmed and hawed about it for a while, but then realized that it's not permanent. If it's not working out, we ca...

3 MIN2018 SEP 27
Comments
022: To Hire or Not to Hire...

021: Our New Patient Count is Down!

As we've mentioned, we cancelled all our DMO insurance plans because the reimbursement rate was too low for us. So the terminations will be going into effect soon and we've been informing our patients through an automated campaign to allow them to click a button and update their records. It's a great way to make the process less manual. That's the good news... The bad news, is that our new patient rate has dropped pretty substantially since we dropped the plans. We feel it's the right thing to do - long term, because right now, we're working too hard for far too little money. But while we're still confident in our decision, it never feels good to see your new patient count drop. Our plan is to use our Dental Membership plan to drive growth. I had an idea to appeal to small businesses that might not have dental benefits for their employees. This would be an inexpensive way for the companies to provide a perk for their staff and give them access to discounts at a high-end dental pract...

2 MIN2018 SEP 25
Comments
021: Our New Patient Count is Down!

020: The Power of Canceling the Day!

So Ragini and I were excited to be invited to an exclusive rooftop dinner party in Brooklyn. Farm to table, tour of the gardens - all that stuff. A no brainer, right? So you can imagine our horror to find out it's on a Tuesday at 3 PM. What to do? We had to take a long, hard look in the mirror... Actually, it wasn't that hard. We decided to go. Autonomy means lots of things to different people. But when it comes to Practice Ownership, one of the lesser-known benefits is the ability to give back to yourself. It's not just about production and cash flow - it's about being able to take advantage of being your own boss. Episode Show Notes: 00:02 - Exclusive Invite 00:20 - BUT... 00:36 - The practice enables us to attend 01:00 - Metrics on ownership assessment surveys 01:14 - Autonomy wins by far 01:23 - Traditional definitions of autonomy 02:30 - Lesser-known benefits 03:14 - Not ALWAYS about production 03:41 - Let the practice give BACK to you

4 MIN2018 SEP 19
Comments
020: The Power of Canceling the Day!

019: I Let TWO People Down This Week!

I let TWO people down this week! And while I hate disappointing people, it was instructive and also helped me clarify my thoughts around being disagreeable and what it really means. Being agreeable all the time means you are putting others' before yourself. Nothing wrong with that - in the SHORT TERM. But if you're doing that ALL the time, then you're probably falling short of your potential. Sometimes it's necessary to put yourself first to move forward - just be prepared to disappoint. But knowing that I'm prioritizing myself eases that pain. 00:13 - I'm a disappointment on two fronts 00:35 - Disappointment #1 01:25 - Breaking the news 02:00 - Her perspective vs ours 02:28 - Disappointment #2 03:20 - May not have been an easy way out 04:05 - Unwritten social contract 04:35 - Breaking down disappointment 04:55 - Agreeable people are taking a backseat 05:40 - Letting people down is prioritizing YOU

6 MIN2018 SEP 13
Comments
019: I Let TWO People Down This Week!

018: Certainty is a LIE!

Certainty is something we're all looking for. But the truth is - it DOES NOT EXIST. It's just a lie we tell ourselves based on prior experiences. For future situations, we can NEVER be certain. That's what makes being an entrepreneur so scary. And things that are scary can paralyze you from learning more and realizing real opportunity. Once you see how ownership allows you to pull levers and affect real change, it's intoxicating. But you don't have to go ALL IN. You can dip your toe in and start learning piece by piece. This helps ease you into being comfortable with risk and uncertainty. And that's when you win. Episode Show Notes: 00:10 - Recap of consulting calls 00:22 - Fear of Failure is a recurring concept 00:33 - Certainty is a complete fiction 01:15 - My FlossClub uncertainty 02:00 - Certainty isn't in the idea... 02:36 - Steve Jobs' certainties 03:25 - Elon Musk's certainties 04:43 - Practice Ownership is not walking the plank 05:22 - Prove or disprove the idea 05:39 - Envi...

7 MIN2018 SEP 6
Comments
018: Certainty is a LIE!

017: Fears, Fragility and My Free Consulting Offer

There's only a few days left for our 20% off promotion. Definitely take advantage if you're interested! August is my starting block for the year. I use it to get ahead while everyone else is getting the last bit of sun out of summer. And I wanted to make you an offer... If you want to do a 20-min consult with me to talk about your fears or next steps in Practice Ownership, I'm going to make myself available after Labor Day to anyone and everyone that wants it. Click the link below to schedule a call with me. There's no cost or obligation - I just want to help you conquer your fears that are holding you back. https://calendly.com/flossnycpracticeblueprint/consult Fears are a funny thing. We all have them and they hold us back from getting where we want to go. I've been taking the advice from Nassim Nicholas Taleb who wrote Anti-Fragile. It talks about how systems that are anti-fragile (or durable) have the element of risk built in. Instead of trying to avoid risk, designers of system...

8 MIN2018 AUG 28
Comments
017: Fears, Fragility and My Free Consulting Offer

016: Organizational Debt Exists!

I've already written about organizational debt before so you'd think I would have been more prepared for the situation that came up this week! Oh well, always learning... One of our staff members is going back to school and it revealed some inefficiencies that we weren't paying attention to. They're hard to find on your own, but if you keep good processes in place, you can avoid them from flaring up constantly. This one educated us about the importance of improved operations manuals. Don't forget about our 20% off promo code for Practice Blueprint products this month. https://flossnycpracticeblueprint.com Episode Show Notes: 00:12 - What I learned 00:28 - Staff issues 01:15 - Staff training wasn't occurring as planned 02:03 - Organizational Debt - small problems that bubble to the top 02:37 - Solution: Improve our onboarding process 02:55 - Write their own manuals 03:02 - Add videos as well - no guessing 03:30 - Have a library of training content 03:53 - Reminder of our discount thr...

4 MIN2018 AUG 23
Comments
016: Organizational Debt Exists!

015: A Dental Practice is NOT a Life Goal!

What are some of your life goals? Is owning a practice one of them? Because if so, let me STOP YOU RIGHT THERE. A practice is NOT a life goal. It's an ENABLER for your REAL life goals. For instance, maybe you want to travel 4 times a year, or pay off all your debt, or see your family more... Once you set your goals and reduce them to the smallest parts, then you'll realize that TIME and MONEY are generally the solution to achieving them. I'm not going to lie, figuring our your life goals isn't always easy. The good news is you've already done the much more difficult work: you're already an expert at dentistry and have hard skills in a well-paying occupation. Now you just need to figure out how to maximize the time and money you get out of it. Lucky for you, we've built a program that does JUST THAT. https://flossnycpracticeblueprint.com Episode Show Notes: 00:03 - Reminder about 20% Promo 00:30 - Practice Ownership is NOT A GOAL 00:47 - It's an enabler like money 01:06 - Time or Mon...

3 MIN2018 AUG 16
Comments
015: A Dental Practice is NOT a Life Goal!

014: 2018 Practice Blueprint Soft Launch!

Due to our emergency last week, we had to be out of the office and we let our staff steer the ship for the week. We were pretty nervous about it, but they did a killer job! They provided care for our patients, generated revenue, collected payments and we were able to focus on ourselves. It also made us realize how much Practice Ownership provides outside of just income and lifestyle. In this emergency situation, we were able to keep the office running and continue paying ourselves! This is just ANOTHER reason why we're so hell-bent on helping others become Practice Owners. If you're evenTHINKINGabout Practice Ownership, NOW is the time. And here's why: We're about to launch the 2018 version of Practice Blueprint. We've added additional content and made it even easier to follow. We also streamlined our product plans to make it more flexible and practical depending on where you are in the process. And through August, we're offering a DISCOUNT to all our FlossBites members as a thank y...

4 MIN2018 AUG 9
Comments
014: 2018 Practice Blueprint Soft Launch!
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