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Friday Push to Prod

Rick "Sapience" Heaton

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Friday Push to Prod

Friday Push to Prod

Rick "Sapience" Heaton

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About Us

A weekly podcast featuring leading Video Game Industry Community Managers and other industry professionals. Hosts Rick "Sapience" Heaton and Katie "Khatie" Postma and their guests share their experiences and best practices for dealing with a wide range of issues every Community Manager faces.

Latest Episodes

Live Service Games

S2; Episode 2: "Live Service Games require a Different Approach" Special guest Richard Weil, SVP, Global Operations at ModSquad joins Rick and Katie to discuss how and why running a live service game changes everything about how you engage with your community.

71 MIN2019 MAY 30
Comments
Live Service Games

Happy Fun Times: If you can't find them, make them!

S2: Episode 1: "Happy Fun Times: If you can't find them, make them!" Our special guest is Jacob Burgess, Community and Influencer Relationship Manager at Ysbryd Games.

67 MIN2019 FEB 15
Comments
Happy Fun Times: If you can't find them, make them!

Remembering the legendary Stan Lee.

Rick and Katie remember Stan Lee and how he changed our lives. With special guests Stephen Reid and Victor Wachter, and bonus material from Ron Meiners and Eric Campbell.

72 MIN2019 FEB 13
Comments
Remembering the legendary Stan Lee.

How to Change Companies with Style!

In the games industry job changes can happen for a host of reasons, both voluntary and involuntary. The trick is knowing how to change companies in style without burning bridges and leaving a lasting positive impression. Mathew Anderson (Senior Community Manager, KingsIsle Entertainment) joins hosts Rick Heaton (Director, Community Activation at YellowPike Media) and Katie Postma (Community and Social Media Manager for Stoic ) to talk about the best strategies for leaving one company for another.

63 MIN2018 AUG 4
Comments
How to Change Companies with Style!

There's No Crying in Community Management!

Community Managers often feel like they have to be 'on' 24/7/365. This can lead to the rapid onset of Burnout. How you manage your work/life balance is vital for your success and well being. Katie Postma (Community and Social Media Manager for Stoic working on the Banner Saga trilogy) and Rick Heaton (Director, Community Activation at YellowPike Media) discuss burnout, its signs, and how to handle it with the amazing David Bass.

72 MIN2018 AUG 1
Comments
There's No Crying in Community Management!

Build-A-Troll Workshop. When to shut down trolls in your community.

Don't feed the trolls has long been a mantra of Community managers, but is it the right one? Has a policy of ignoring negative behavior allowed it to flourish? Join Nicole Hamlett (Staff Writer, Crazy Maple Studio), Katie Postma (Community and Social Media Manager for Stoic working on the Banner Saga trilogy) and Rick Heaton (Director, Community Activation at YellowPike Media) as we talk about how and when to shut down negative behavior.

64 MIN2018 JUL 21
Comments
Build-A-Troll Workshop. When to shut down trolls in your community.

Hiring Trends: Community Manager or Social Media Manager

Are you a Community Manager or a Social Media Manager? Both? Are they different disciplines or the same? Which is more likely to get you hired in the ever-changing jobs landscape? Join Stephen Reid (Editor in Chief, HTC Viveport) Katie Postma (Community and Social Media Manager for Stoic working on the Banner Saga trilogy) and Rick Heaton (Director, Community Activation at YellowPike Media). Originally recorded Friday, July 13, 2018.

68 MIN2018 JUL 14
Comments
Hiring Trends: Community Manager or Social Media Manager

Keep Calm and let the Community Manager Handle it.

Sometimes engagement happens when and where it should. Sometimes not so much. Having a solid engagement policy for all employees and making sure they understand and use it is vital. Join Linda Carlson (Director of Global Community, Trion Worlds), Katie Postma(Community and Social Media Manager for Stoic working on the Banner Saga trilogy) and Rick Heaton (Director, Community Activation at YellowPike Media) as we take on this very topical subject.

75 MIN2018 JUL 10
Comments
Keep Calm and let the Community Manager Handle it.

Politics and Your Community. Managing Tribalism in your channels.

How does our highly charged political environment affect your community discussions. How and when to let high risk and highly emotional discussions take place. Join us as Troy Hewitt (Director of communications at uGen. Currently working on Q.U.I.R.K.), Katie Postma (Community and Social Media Manager for Stoic working on the Banner Saga trilogy) and Rick Heaton (Director, Community Activation at YellowPike Media) share their views on this sensitive topic.

68 MIN2018 JUN 30
Comments
Politics and Your Community. Managing Tribalism in your channels.

The Evolution of Community Management

Join us as we talk with Sanya Weathers, Director of Communications for Citadel Studios about the past, present, and future of community management.

62 MIN2018 JUN 29
Comments
The Evolution of Community Management

Latest Episodes

Live Service Games

S2; Episode 2: "Live Service Games require a Different Approach" Special guest Richard Weil, SVP, Global Operations at ModSquad joins Rick and Katie to discuss how and why running a live service game changes everything about how you engage with your community.

71 MIN2019 MAY 30
Comments
Live Service Games

Happy Fun Times: If you can't find them, make them!

S2: Episode 1: "Happy Fun Times: If you can't find them, make them!" Our special guest is Jacob Burgess, Community and Influencer Relationship Manager at Ysbryd Games.

67 MIN2019 FEB 15
Comments
Happy Fun Times: If you can't find them, make them!

Remembering the legendary Stan Lee.

Rick and Katie remember Stan Lee and how he changed our lives. With special guests Stephen Reid and Victor Wachter, and bonus material from Ron Meiners and Eric Campbell.

72 MIN2019 FEB 13
Comments
Remembering the legendary Stan Lee.

How to Change Companies with Style!

In the games industry job changes can happen for a host of reasons, both voluntary and involuntary. The trick is knowing how to change companies in style without burning bridges and leaving a lasting positive impression. Mathew Anderson (Senior Community Manager, KingsIsle Entertainment) joins hosts Rick Heaton (Director, Community Activation at YellowPike Media) and Katie Postma (Community and Social Media Manager for Stoic ) to talk about the best strategies for leaving one company for another.

63 MIN2018 AUG 4
Comments
How to Change Companies with Style!

There's No Crying in Community Management!

Community Managers often feel like they have to be 'on' 24/7/365. This can lead to the rapid onset of Burnout. How you manage your work/life balance is vital for your success and well being. Katie Postma (Community and Social Media Manager for Stoic working on the Banner Saga trilogy) and Rick Heaton (Director, Community Activation at YellowPike Media) discuss burnout, its signs, and how to handle it with the amazing David Bass.

72 MIN2018 AUG 1
Comments
There's No Crying in Community Management!

Build-A-Troll Workshop. When to shut down trolls in your community.

Don't feed the trolls has long been a mantra of Community managers, but is it the right one? Has a policy of ignoring negative behavior allowed it to flourish? Join Nicole Hamlett (Staff Writer, Crazy Maple Studio), Katie Postma (Community and Social Media Manager for Stoic working on the Banner Saga trilogy) and Rick Heaton (Director, Community Activation at YellowPike Media) as we talk about how and when to shut down negative behavior.

64 MIN2018 JUL 21
Comments
Build-A-Troll Workshop. When to shut down trolls in your community.

Hiring Trends: Community Manager or Social Media Manager

Are you a Community Manager or a Social Media Manager? Both? Are they different disciplines or the same? Which is more likely to get you hired in the ever-changing jobs landscape? Join Stephen Reid (Editor in Chief, HTC Viveport) Katie Postma (Community and Social Media Manager for Stoic working on the Banner Saga trilogy) and Rick Heaton (Director, Community Activation at YellowPike Media). Originally recorded Friday, July 13, 2018.

68 MIN2018 JUL 14
Comments
Hiring Trends: Community Manager or Social Media Manager

Keep Calm and let the Community Manager Handle it.

Sometimes engagement happens when and where it should. Sometimes not so much. Having a solid engagement policy for all employees and making sure they understand and use it is vital. Join Linda Carlson (Director of Global Community, Trion Worlds), Katie Postma(Community and Social Media Manager for Stoic working on the Banner Saga trilogy) and Rick Heaton (Director, Community Activation at YellowPike Media) as we take on this very topical subject.

75 MIN2018 JUL 10
Comments
Keep Calm and let the Community Manager Handle it.

Politics and Your Community. Managing Tribalism in your channels.

How does our highly charged political environment affect your community discussions. How and when to let high risk and highly emotional discussions take place. Join us as Troy Hewitt (Director of communications at uGen. Currently working on Q.U.I.R.K.), Katie Postma (Community and Social Media Manager for Stoic working on the Banner Saga trilogy) and Rick Heaton (Director, Community Activation at YellowPike Media) share their views on this sensitive topic.

68 MIN2018 JUN 30
Comments
Politics and Your Community. Managing Tribalism in your channels.

The Evolution of Community Management

Join us as we talk with Sanya Weathers, Director of Communications for Citadel Studios about the past, present, and future of community management.

62 MIN2018 JUN 29
Comments
The Evolution of Community Management

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