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SME Servo

Troy Forrest

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SME Servo

SME Servo

Troy Forrest

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Plays
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About Us

SME Servo - short interviews with experts helping Small & Medium Enterprise (SME) owners succeed.

Latest Episodes

Servo Interview - Joslyn Hutchinson, The Engaged Space

An interview with Joslyn Hutchinson, Managing Director of The Engaged Space, aconsultancy that specialises in delivering integrated business & people management solutions. Joslyn specialises in workplace culture, employee experience and employee engagement. In this interview, Joslyn shares her experience on tailoring a BD strategy to suit your circumstances, the need to understand your capacity limits, and how investing internally in the wellbeing & sustainability of your people isn't just the right thing to do... it carries great marketing benefits.

17 MIN2019 MAY 24
Comments
Servo Interview - Joslyn Hutchinson, The Engaged Space

Ten SME lessons from twenty interviews

A special edition of Servo - Ten key lessons, themes and take-outs from the first twenty Servo interviews. Valuable concentrate for any SME owner, leader or driver.

12 MIN2019 MAY 20
Comments
Ten SME lessons from twenty interviews

Servo Interview - Mike Chalmers, Buyologists

An interview with Mike Chalmers, the "Chief Buyologist" at Buyologists,a consultancy that helps businesses reduce their overhead costs and save on major purchases by finding and negotiating the best possible deals. Mike trains and advises business people on negotiation strategy and writes about negotiation for various newspapers and magazines. In this interview, Mike shares practical but often overlooked ways to improve the buying side of your P&L, and the power of asking simple questions of your suppliers.

17 MIN2019 APR 30
Comments
Servo Interview - Mike Chalmers, Buyologists

Servo Interview - Scott Elder, Catalyst Cloud Solutions

In this episode, we speak with Scott Elder, Managing Director of Catalyst Cloud Solutions, a business specialising in cloud integration using Xero ecosystem apps tohelp SMEs automate bookkeeping, accounting and office administration. Scott'scloud- and app-related services are about finding and realising administrative efficiencies, economies and ultimately delivering business owners peace-of-mind. In this discussion, Scott shares his learnings on building networks of complementarily skilled professionals, the neccessity of automating what you can and the substitute for hard work.

14 MIN2019 APR 5
Comments
Servo Interview - Scott Elder, Catalyst Cloud Solutions

Servo Interview - Deb Purvis, Robinson Sewell

An interview with Deb Purvis,the South Australian Director of Robinson Sewell Partners, specialists in agricultural, commercial and corporate finance and credit advisory solutions. Deb and her team provide tier one finance-based solutions to SME clients, ensuring they have the most cost efficient and flexible financial trading platforms for their business growth and sustainability needs. In this interview, Deb touches on the business fundamentals lenders look for at this highly scrutinised time, the value of a plan and the importance of surrounding yourself with positive people.

15 MIN2019 MAR 21
Comments
Servo Interview - Deb Purvis, Robinson Sewell

Servo Interview - Deb Trebilcock, Coalmine Canary

An interview with Deb Trebilcock, Lead Canary at Coalmine Canary,a small graphic design agency specialising in the creation and refinement of technical information communication tools (Powerpoint decks, graphs, infographics, editable PDF forms), as well as graphic design services for signage, print advertising (including specialty print finishes) and online communications.In this conversation, Deb talks about bringing an organisation's values to life through design, the persisting role of print creative and not being afraid of blank space on a page.

13 MIN2019 MAR 15
Comments
Servo Interview - Deb Trebilcock, Coalmine Canary

Servo Interview - Alex Thomas

An interview with Alex Thomas of Alex Thomas Pty Ltd. A Workplace Health and Safety specialist dedicatedto co-creating lasting safety outcomes in client businesses.Alex serves clients throughworkshop facilitation, organisational reviews, research co-investigation, program & system development and strategic planning support.Formally endorsed by the Executive Director of Safework SA, Alex is committed to re-calibrating the value proposition of work health and safety, from ‘box-ticking’ to empowering people, reducing risk and ultimately preventing people from getting hurt. In this interview, Alex discusses practical and effective approaches to improving work safety cultures, starting with "have aconversation".

13 MIN2019 MAR 7
Comments
Servo Interview - Alex Thomas

Servo Interview - Randal Brooks, Results Business Management

An interview with Randal Brooks, Managing Director of Results Business Management.AChartered Accountant with over 30 years experience managing & developing businesses in a diverse array of industries, Randal specialises in identifying and implementing organisational productivity improvements, undertaking commercial feasibilitiy studies on new businesses or revenue streams, and helping business leaders make clear, well-informed and financially diligent strategic decisions. In this interview, Randal talks about the importance of the "how" over the "what", the integrated business of 2019 and the value of cross departmental communication.

15 MIN2019 MAR 4
Comments
Servo Interview - Randal Brooks, Results Business Management

Servo Interview - Mel Blondell, Red Seed Productivity Strategists

An interview with Mel Blondell, Managing Director of Red Seed Productivity Strategists,a consultancy that helps businesses develop people and process strategies to improve productivity and gain competitive advantage. Mel is an experienced executive HR specialist, with leadership experience in the construction, mining, accounting, telecommunications, not-for-profit and public sectors. In this interview, Mel touches on the importance of what leaders do & don't communicate to their teams, the role of measuring performance & delivering feedback, and how the annual performance review is being (and needs to be) replaced with a better alternative.

12 MIN2019 FEB 27
Comments
Servo Interview - Mel Blondell, Red Seed Productivity Strategists

Servo Interview - Kerry Kingham, KTSB Consulting

An interview with Kerry Kingham of KTSB Consulting. Kerry's business helps SMEsimprove the effectiveness of their sales teams & activities, successfully navigate change, and build & nurture healthy organisational cultures. Kerry has 30-year background in sales, communication and change management, building sales teams and processes from the ground up.Kerry’s passion and services are focused on developing positive performance and exceptional customer experiences through people and processes. In this interview, Kerry talks about nurturing effective and vital sales behaviours in "non-sales" teams, the need to understand customer needs and tailoring engagement strategies to employee motivations.

17 MIN2019 FEB 21
Comments
Servo Interview - Kerry Kingham, KTSB Consulting

Latest Episodes

Servo Interview - Joslyn Hutchinson, The Engaged Space

An interview with Joslyn Hutchinson, Managing Director of The Engaged Space, aconsultancy that specialises in delivering integrated business & people management solutions. Joslyn specialises in workplace culture, employee experience and employee engagement. In this interview, Joslyn shares her experience on tailoring a BD strategy to suit your circumstances, the need to understand your capacity limits, and how investing internally in the wellbeing & sustainability of your people isn't just the right thing to do... it carries great marketing benefits.

17 MIN2019 MAY 24
Comments
Servo Interview - Joslyn Hutchinson, The Engaged Space

Ten SME lessons from twenty interviews

A special edition of Servo - Ten key lessons, themes and take-outs from the first twenty Servo interviews. Valuable concentrate for any SME owner, leader or driver.

12 MIN2019 MAY 20
Comments
Ten SME lessons from twenty interviews

Servo Interview - Mike Chalmers, Buyologists

An interview with Mike Chalmers, the "Chief Buyologist" at Buyologists,a consultancy that helps businesses reduce their overhead costs and save on major purchases by finding and negotiating the best possible deals. Mike trains and advises business people on negotiation strategy and writes about negotiation for various newspapers and magazines. In this interview, Mike shares practical but often overlooked ways to improve the buying side of your P&L, and the power of asking simple questions of your suppliers.

17 MIN2019 APR 30
Comments
Servo Interview - Mike Chalmers, Buyologists

Servo Interview - Scott Elder, Catalyst Cloud Solutions

In this episode, we speak with Scott Elder, Managing Director of Catalyst Cloud Solutions, a business specialising in cloud integration using Xero ecosystem apps tohelp SMEs automate bookkeeping, accounting and office administration. Scott'scloud- and app-related services are about finding and realising administrative efficiencies, economies and ultimately delivering business owners peace-of-mind. In this discussion, Scott shares his learnings on building networks of complementarily skilled professionals, the neccessity of automating what you can and the substitute for hard work.

14 MIN2019 APR 5
Comments
Servo Interview - Scott Elder, Catalyst Cloud Solutions

Servo Interview - Deb Purvis, Robinson Sewell

An interview with Deb Purvis,the South Australian Director of Robinson Sewell Partners, specialists in agricultural, commercial and corporate finance and credit advisory solutions. Deb and her team provide tier one finance-based solutions to SME clients, ensuring they have the most cost efficient and flexible financial trading platforms for their business growth and sustainability needs. In this interview, Deb touches on the business fundamentals lenders look for at this highly scrutinised time, the value of a plan and the importance of surrounding yourself with positive people.

15 MIN2019 MAR 21
Comments
Servo Interview - Deb Purvis, Robinson Sewell

Servo Interview - Deb Trebilcock, Coalmine Canary

An interview with Deb Trebilcock, Lead Canary at Coalmine Canary,a small graphic design agency specialising in the creation and refinement of technical information communication tools (Powerpoint decks, graphs, infographics, editable PDF forms), as well as graphic design services for signage, print advertising (including specialty print finishes) and online communications.In this conversation, Deb talks about bringing an organisation's values to life through design, the persisting role of print creative and not being afraid of blank space on a page.

13 MIN2019 MAR 15
Comments
Servo Interview - Deb Trebilcock, Coalmine Canary

Servo Interview - Alex Thomas

An interview with Alex Thomas of Alex Thomas Pty Ltd. A Workplace Health and Safety specialist dedicatedto co-creating lasting safety outcomes in client businesses.Alex serves clients throughworkshop facilitation, organisational reviews, research co-investigation, program & system development and strategic planning support.Formally endorsed by the Executive Director of Safework SA, Alex is committed to re-calibrating the value proposition of work health and safety, from ‘box-ticking’ to empowering people, reducing risk and ultimately preventing people from getting hurt. In this interview, Alex discusses practical and effective approaches to improving work safety cultures, starting with "have aconversation".

13 MIN2019 MAR 7
Comments
Servo Interview - Alex Thomas

Servo Interview - Randal Brooks, Results Business Management

An interview with Randal Brooks, Managing Director of Results Business Management.AChartered Accountant with over 30 years experience managing & developing businesses in a diverse array of industries, Randal specialises in identifying and implementing organisational productivity improvements, undertaking commercial feasibilitiy studies on new businesses or revenue streams, and helping business leaders make clear, well-informed and financially diligent strategic decisions. In this interview, Randal talks about the importance of the "how" over the "what", the integrated business of 2019 and the value of cross departmental communication.

15 MIN2019 MAR 4
Comments
Servo Interview - Randal Brooks, Results Business Management

Servo Interview - Mel Blondell, Red Seed Productivity Strategists

An interview with Mel Blondell, Managing Director of Red Seed Productivity Strategists,a consultancy that helps businesses develop people and process strategies to improve productivity and gain competitive advantage. Mel is an experienced executive HR specialist, with leadership experience in the construction, mining, accounting, telecommunications, not-for-profit and public sectors. In this interview, Mel touches on the importance of what leaders do & don't communicate to their teams, the role of measuring performance & delivering feedback, and how the annual performance review is being (and needs to be) replaced with a better alternative.

12 MIN2019 FEB 27
Comments
Servo Interview - Mel Blondell, Red Seed Productivity Strategists

Servo Interview - Kerry Kingham, KTSB Consulting

An interview with Kerry Kingham of KTSB Consulting. Kerry's business helps SMEsimprove the effectiveness of their sales teams & activities, successfully navigate change, and build & nurture healthy organisational cultures. Kerry has 30-year background in sales, communication and change management, building sales teams and processes from the ground up.Kerry’s passion and services are focused on developing positive performance and exceptional customer experiences through people and processes. In this interview, Kerry talks about nurturing effective and vital sales behaviours in "non-sales" teams, the need to understand customer needs and tailoring engagement strategies to employee motivations.

17 MIN2019 FEB 21
Comments
Servo Interview - Kerry Kingham, KTSB Consulting
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