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The Field Service Podcast

Field Service News

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The Field Service Podcast
The Field Service Podcast

The Field Service Podcast

Field Service News

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Followers
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About Us

Hosted by Kris Oldland, Editor-in-Chief, Field Service News the Field Service Podcast brings you interviews with leading figures within the field service and wider customer service world with a focus on understanding service excellence and the technology that is driving it forwards

Latest Episodes

Service: A retrospective

Martin Summerhayes ponders service's evolution and plots where we are now and where we are headed.

48 MINSEP 12
Comments
Service: A retrospective

B2B CEM Managerial Implications

The Managerial Implications of Customer Experience Management in B2B.

32 MINAUG 16
Comments
B2B CEM Managerial Implications

s3 e14: AI in Repair and Manufacturing

Tilak Kasturi is the CEO and Founder of Predii, an AI software company whose platform enables predictive repair and maintenance for complex equipment. We got Tilak on to the Field Service Podcast to discuss the origins of Predii, the importance of proof of concept and how his time in radiation oncology big-data is shaping his current project.

22 MINJUL 12
Comments
s3 e14: AI in Repair and Manufacturing

s3 e13: The Case for Rugged

With the boundaries of consumer and rugged becoming more blurred, we spoke to Mike Pullon, CEO and Founder of Varlink - an outfit that distributes specialist rugged devices - if high-street phones and tablets will ever replace their rugged counterparts?

29 MINMAY 30
Comments
s3 e13: The Case for Rugged

s3 e11: The Missing Link in Servitization

Manufacturers often stay too close to business as usual (predictive maintenance and new pricing models, for example) and hardly innovate their business model. In the latest Field Service Podcast moreMomentum's Jan van Veen discusses why manufacturers need to embrace servitization and digitalisation or risk falling behind to their competitors.

28 MINMAY 14
Comments
s3 e11: The Missing Link in Servitization

s3 e11: From the Top Down

Long-time Field Service News' contributor Bill Pollock is the guest in this edition of the Field Service Podcast. Among many threads of discussion, Bill ponders the role of Senior Management in technology adoption suggesting that for excellence to thrive it has to come from the top down.

37 MINAPR 25
Comments
s3 e11: From the Top Down

Knowledge Gap

In the latest Field Service Podcast, Sarah Pettigrew, Head of Service Delivery, Thales UK discusses the industry's growing concerns around an ageing workforce and what can be done to negate the knowledge lost when this demographic retires.

16 MINAPR 18
Comments
Knowledge Gap

The Asset will Become more Important than the Engineer

In the latest Field Service Podcast, Paul Joesbury, Commercial Operations Director at Homeserve, suggests that technology including AI and Machine Learning will eventually negate the need for a trained engineer or technician.

19 MINAPR 16
Comments
The Asset will Become more Important than the Engineer

The Service Community

In this episode, Field Service News Deputy Editor Mark Glover, speaks to Nick Frank, Co-Founder and Managing Partner at Si2 Partners about The Service Community, an independent, forward-thinking service members' group and its forthcoming event at Renishaw's HQ in Gloucestershire, UK.

25 MINMAR 28
Comments
The Service Community

The Future of Service Recruitment

In this episode, Field Service News Deputy Editor Mark Glover, speaks to CEO and Founder of Field Nation about the future of recruitment in service and why the gig economy will have more influence on the sector.

19 MINMAR 24
Comments
The Future of Service Recruitment

Latest Episodes

Service: A retrospective

Martin Summerhayes ponders service's evolution and plots where we are now and where we are headed.

48 MINSEP 12
Comments
Service: A retrospective

B2B CEM Managerial Implications

The Managerial Implications of Customer Experience Management in B2B.

32 MINAUG 16
Comments
B2B CEM Managerial Implications

s3 e14: AI in Repair and Manufacturing

Tilak Kasturi is the CEO and Founder of Predii, an AI software company whose platform enables predictive repair and maintenance for complex equipment. We got Tilak on to the Field Service Podcast to discuss the origins of Predii, the importance of proof of concept and how his time in radiation oncology big-data is shaping his current project.

22 MINJUL 12
Comments
s3 e14: AI in Repair and Manufacturing

s3 e13: The Case for Rugged

With the boundaries of consumer and rugged becoming more blurred, we spoke to Mike Pullon, CEO and Founder of Varlink - an outfit that distributes specialist rugged devices - if high-street phones and tablets will ever replace their rugged counterparts?

29 MINMAY 30
Comments
s3 e13: The Case for Rugged

s3 e11: The Missing Link in Servitization

Manufacturers often stay too close to business as usual (predictive maintenance and new pricing models, for example) and hardly innovate their business model. In the latest Field Service Podcast moreMomentum's Jan van Veen discusses why manufacturers need to embrace servitization and digitalisation or risk falling behind to their competitors.

28 MINMAY 14
Comments
s3 e11: The Missing Link in Servitization

s3 e11: From the Top Down

Long-time Field Service News' contributor Bill Pollock is the guest in this edition of the Field Service Podcast. Among many threads of discussion, Bill ponders the role of Senior Management in technology adoption suggesting that for excellence to thrive it has to come from the top down.

37 MINAPR 25
Comments
s3 e11: From the Top Down

Knowledge Gap

In the latest Field Service Podcast, Sarah Pettigrew, Head of Service Delivery, Thales UK discusses the industry's growing concerns around an ageing workforce and what can be done to negate the knowledge lost when this demographic retires.

16 MINAPR 18
Comments
Knowledge Gap

The Asset will Become more Important than the Engineer

In the latest Field Service Podcast, Paul Joesbury, Commercial Operations Director at Homeserve, suggests that technology including AI and Machine Learning will eventually negate the need for a trained engineer or technician.

19 MINAPR 16
Comments
The Asset will Become more Important than the Engineer

The Service Community

In this episode, Field Service News Deputy Editor Mark Glover, speaks to Nick Frank, Co-Founder and Managing Partner at Si2 Partners about The Service Community, an independent, forward-thinking service members' group and its forthcoming event at Renishaw's HQ in Gloucestershire, UK.

25 MINMAR 28
Comments
The Service Community

The Future of Service Recruitment

In this episode, Field Service News Deputy Editor Mark Glover, speaks to CEO and Founder of Field Nation about the future of recruitment in service and why the gig economy will have more influence on the sector.

19 MINMAR 24
Comments
The Future of Service Recruitment