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Voxpro Studios

Voxpro: Powering the customer operations of the Wo

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Voxpro Studios
Voxpro Studios

Voxpro Studios

Voxpro: Powering the customer operations of the Wo

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Followers
1
Plays
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About Us

Customer Experience is the new competitive battleground – and this podcast will give you the competitive edge. Subscribe now for rare interviews and powerful insights from the Masters of CX. Spotify, Nest Labs, Gofundme – just some of the global giants of tech who have paid a visit to Voxpro Studios.

Latest Episodes

How Indeed.com Masters Client Success

The best customer experience is as much about success as support – helping customers to find success by enabling them to get the most out of what they have purchased, rather than just helping them fix it when it breaks.These customers stay longer, spend more, and refer your brand widely. In this episode, Deserie Dulaney, VP of Client Success at Indeed.com joins us to talk about the role of client success, how to master it, and Indeed's world-class approach to customer experience.

21 MIN5 d ago
Comments
How Indeed.com Masters Client Success

This startup is helping brands shift their customer engagement from transactional to human

In a hyper-connected world, how can the valuable human connection be maintained between brands and customers? &Open is a ‘customer happiness platform’ that helps brands like Airbnb, WeWork and Turo stay connected to users through personalised gifting. In this episode, we are joined by &Open's co-founder and Director Jonathan Legge to discuss how his startup is helping major companies win their customer’s hearts through the age-old practice of giving and why real relationships are built on care.

25 MIN2 w ago
Comments
This startup is helping brands shift their customer engagement from transactional to human

Leveraging Chatbot Technology to Enhance Your CX — the LogMeIn Way

You can’t tackle modern customer experience challenges with status quo solutions. In a landscape where customers expect more than ever from brands and technology can deliver more than ever for those brands, simply doing what you used to do is not an option. This episode is all about leveraging that technology to move your customer experience operations – and the bottom line – on to the next level.

28 MINSEP 12
Comments
Leveraging Chatbot Technology to Enhance Your CX — the LogMeIn Way

Zappos - Ameen Kazerouni, Lead Data Scientist

The words ‘Zappos’ and ‘incredible customer experience’ often appear in the same sentence. At a time when most companies viewed CX as a problem, Zappos saw an opportunity to make customers fall in love with their brand, and they made it happen on a grand scale. How exactly did they do it? Ameen Kazerouni, Zappos' Lead Data Scientist, reveals all in this episode.

35 MINAUG 27
Comments
Zappos - Ameen Kazerouni, Lead Data Scientist

The audio startup making its voice heard among the world’s premium publishers

You’re never too young to focus on the customer experience. NOA is an audio journalism startup that, although young, already has a laser-sharp focus on CX. Noa co-founder and CEO Gareth Hickey talks about: ● how engagement times for audio journalism are trumping text ● onboarding partners ● coupling curation with narration ● compromising user interface in favour of user experience ● moving users from freemium to premium ● the importance of mapping the customer journey in delivering excep

28 MINAUG 9
Comments
The audio startup making its voice heard among the world’s premium publishers

Wix - Alon Mor, Head of Global Customer Solutions

How can a company successfully support 150 million customers worldwide? In this episode of Voxpro Studios, Alon Mor, Head of Global Customer Solutions at Wix.com, reveals how. Also: + convincing senior stakeholders to invest in CX + preparing for significant spikes in traffic + instilling brand values in employees + how to achieve effortless experience

30 MINJUN 22
Comments
Wix - Alon Mor, Head of Global Customer Solutions

Dropbox - Adrienne Gormley, VP Global Customer Experience & Head of EMEA

Dropbox has mastered the 'freemium' model and managed to turn it in to a powerful SaaS growth tactic, in a fiercely competitive market. In this episode, Adrienne Gormley – VP of Global Customer Experience for Dropbox talks: + establishing 'listening posts' to hear the customers' perspective + how to best use bots in CX + the challenge of getting freemium users to invest in premium features + competing with cheaper and bundled products + how tech companies can win the battle for talent

31 MINJUN 7
Comments
Dropbox - Adrienne Gormley, VP Global Customer Experience & Head of EMEA

The CX Guru Showing Great Companies How to be Amazing

Shep Hyken is one of the world’s leading Customer Experience influencers. As owner and ‘Chief Amazement Officer’ of Shepard Presentations, he has built an audience of hundreds of thousands who follow him for his opinions and predictions on the CX industry. Shep took the time to join us in Voxpro Studios and he talked about what makes great companies 'amazing', the use of human-inspired machine intelligence in CX, excelling at effortless experience, the convenience revolution in CX, and much more

30 MINMAY 31
Comments
The CX Guru Showing Great Companies How to be Amazing

Meet the CX Leader Who Learned Her Trade in the Trenches

Jeanne Bliss is one of the world’s leading customer experience visionaries. Having been Chief Customer Officer for Microsoft, Mazda and Land’s End among others, Jeanne went on to become an architect of the customer experience movement, an author, and host of The Chief Customer Officer Human Duct Tape show. Her client list includes Zappos, Citrix, Symantec, Adobe, and Yahoo. In this episode, Jeanne describes the evolution and current state of CX, and shares her vision of where the industry is headed.

26 MINAPR 24
Comments
Meet the CX Leader Who Learned Her Trade in the Trenches

WIA – Conall Laverty, Founder & CEO

IoT is changing our world at a breathtaking speed. Figures show that there will be twenty billion IoT-enabled devices in the world by 2020 and that the combined IoT market will grow to $520bn in 2021. How will this change how companies and customers interact? And what does it mean for customer experience as we know it? Our guest this episode is Conall Laverty (of Forbes 30 under 30) of WIA, a company that helps developers and tech companies build connected devices more easily and efficiently.

32 MINAPR 11
Comments
WIA – Conall Laverty, Founder & CEO

Latest Episodes

How Indeed.com Masters Client Success

The best customer experience is as much about success as support – helping customers to find success by enabling them to get the most out of what they have purchased, rather than just helping them fix it when it breaks.These customers stay longer, spend more, and refer your brand widely. In this episode, Deserie Dulaney, VP of Client Success at Indeed.com joins us to talk about the role of client success, how to master it, and Indeed's world-class approach to customer experience.

21 MIN5 d ago
Comments
How Indeed.com Masters Client Success

This startup is helping brands shift their customer engagement from transactional to human

In a hyper-connected world, how can the valuable human connection be maintained between brands and customers? &Open is a ‘customer happiness platform’ that helps brands like Airbnb, WeWork and Turo stay connected to users through personalised gifting. In this episode, we are joined by &Open's co-founder and Director Jonathan Legge to discuss how his startup is helping major companies win their customer’s hearts through the age-old practice of giving and why real relationships are built on care.

25 MIN2 w ago
Comments
This startup is helping brands shift their customer engagement from transactional to human

Leveraging Chatbot Technology to Enhance Your CX — the LogMeIn Way

You can’t tackle modern customer experience challenges with status quo solutions. In a landscape where customers expect more than ever from brands and technology can deliver more than ever for those brands, simply doing what you used to do is not an option. This episode is all about leveraging that technology to move your customer experience operations – and the bottom line – on to the next level.

28 MINSEP 12
Comments
Leveraging Chatbot Technology to Enhance Your CX — the LogMeIn Way

Zappos - Ameen Kazerouni, Lead Data Scientist

The words ‘Zappos’ and ‘incredible customer experience’ often appear in the same sentence. At a time when most companies viewed CX as a problem, Zappos saw an opportunity to make customers fall in love with their brand, and they made it happen on a grand scale. How exactly did they do it? Ameen Kazerouni, Zappos' Lead Data Scientist, reveals all in this episode.

35 MINAUG 27
Comments
Zappos - Ameen Kazerouni, Lead Data Scientist

The audio startup making its voice heard among the world’s premium publishers

You’re never too young to focus on the customer experience. NOA is an audio journalism startup that, although young, already has a laser-sharp focus on CX. Noa co-founder and CEO Gareth Hickey talks about: ● how engagement times for audio journalism are trumping text ● onboarding partners ● coupling curation with narration ● compromising user interface in favour of user experience ● moving users from freemium to premium ● the importance of mapping the customer journey in delivering excep

28 MINAUG 9
Comments
The audio startup making its voice heard among the world’s premium publishers

Wix - Alon Mor, Head of Global Customer Solutions

How can a company successfully support 150 million customers worldwide? In this episode of Voxpro Studios, Alon Mor, Head of Global Customer Solutions at Wix.com, reveals how. Also: + convincing senior stakeholders to invest in CX + preparing for significant spikes in traffic + instilling brand values in employees + how to achieve effortless experience

30 MINJUN 22
Comments
Wix - Alon Mor, Head of Global Customer Solutions

Dropbox - Adrienne Gormley, VP Global Customer Experience & Head of EMEA

Dropbox has mastered the 'freemium' model and managed to turn it in to a powerful SaaS growth tactic, in a fiercely competitive market. In this episode, Adrienne Gormley – VP of Global Customer Experience for Dropbox talks: + establishing 'listening posts' to hear the customers' perspective + how to best use bots in CX + the challenge of getting freemium users to invest in premium features + competing with cheaper and bundled products + how tech companies can win the battle for talent

31 MINJUN 7
Comments
Dropbox - Adrienne Gormley, VP Global Customer Experience & Head of EMEA

The CX Guru Showing Great Companies How to be Amazing

Shep Hyken is one of the world’s leading Customer Experience influencers. As owner and ‘Chief Amazement Officer’ of Shepard Presentations, he has built an audience of hundreds of thousands who follow him for his opinions and predictions on the CX industry. Shep took the time to join us in Voxpro Studios and he talked about what makes great companies 'amazing', the use of human-inspired machine intelligence in CX, excelling at effortless experience, the convenience revolution in CX, and much more

30 MINMAY 31
Comments
The CX Guru Showing Great Companies How to be Amazing

Meet the CX Leader Who Learned Her Trade in the Trenches

Jeanne Bliss is one of the world’s leading customer experience visionaries. Having been Chief Customer Officer for Microsoft, Mazda and Land’s End among others, Jeanne went on to become an architect of the customer experience movement, an author, and host of The Chief Customer Officer Human Duct Tape show. Her client list includes Zappos, Citrix, Symantec, Adobe, and Yahoo. In this episode, Jeanne describes the evolution and current state of CX, and shares her vision of where the industry is headed.

26 MINAPR 24
Comments
Meet the CX Leader Who Learned Her Trade in the Trenches

WIA – Conall Laverty, Founder & CEO

IoT is changing our world at a breathtaking speed. Figures show that there will be twenty billion IoT-enabled devices in the world by 2020 and that the combined IoT market will grow to $520bn in 2021. How will this change how companies and customers interact? And what does it mean for customer experience as we know it? Our guest this episode is Conall Laverty (of Forbes 30 under 30) of WIA, a company that helps developers and tech companies build connected devices more easily and efficiently.

32 MINAPR 11
Comments
WIA – Conall Laverty, Founder & CEO