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Ecommerce Uncovered Podcast

Ecommerce Uncovered

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Ecommerce Uncovered Podcast
Ecommerce Uncovered Podcast

Ecommerce Uncovered Podcast

Ecommerce Uncovered

1
Followers
0
Plays
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About Us

The Ecommerce Uncovered podcast is a behind-the-scenes look at what makes ecommerce a success in today's ever-growing and continually changing online world

Latest Episodes

#015 - If it Moves, Barcode it!

Welcome To The E-commerce Uncovered Podcast In this episode of the Ecommerce Uncovered Podcast, your host Jeremy discusses the need for barcodes in your eCommerce business and how they can improve speed, efficiency and help your business grow. Jeremy begins by explaining how introducing barcodes into your business helps to make products easier to be tracked, processed and stored and why you need to think ahead with barcoding when scaling. Learn the technical side of barcoding what barcodes to use and how to implement in your business from the beginning. Jeremy dives into the benefits of barcoding and how they are essential for growth and system processing, even if you don’t know what product you're going to sell. Key Takeaways A Barcode is an optical machine-readable piece of data. Invented in the 1950’s, based off of morse code, In the 1970’s became commercially successful and was first used on a pack of Wrigley’s chewing gum. Used in lots of industries, healthcare, car hire, s...

33 MIN2018 JUL 2
Comments
#015 - If it Moves, Barcode it!

#014 - 15 Key Things to Consider for Peak Season Planning

Welcome To The Ecommerce Uncovered Podcast In this episode of the Ecommerce Uncovered Podcast Jeremy welcomes back co-host Paul to discuss the 15 key things to consider for your online business for peak season. For Jeremy and Paul peak season is Q4 from Cyber Week to Christmas and the season is expanding. Jeremy and Paul discuss why planning early is essential to success and why speaking to your customers and carriers prior to peak can give you a headstart in the industry. Understand that changes to systems and processes must be tested and inplace before you get into your peak season and that organic growth should be factored in your plan. Jeremy talks about the need for an organised Carrier pick up, schedule and volume capacity and why managing your staff resources and employee morale has an effect of your business's reputation. Understand the need for inbound and outbound goods forecasting and how to ensure your internal systems work for the volumes you are expecting during peak. ...

32 MIN2018 JUN 18
Comments
#014 - 15 Key Things to Consider for Peak Season Planning

#013 - Interview with Neville Wright: Discover How a Customer-Centric Business Model Can Make You £100 Million (Part 2)

Just how exactly did Neville Wright manage to build his business up from nothing to employing over 120 people and turning over around £40million per year? Find out in Part 2 of the interview! KEY TAKEAWAYS Kiddicare’s customer-centric approach was achieved face to face and needed to be transferred to the internet.The first Kiddicare website took 2.5 years to get up and running and was launched on Christmas day in the late 90’s. Dealing with people's objections to putting credit card details online and also wrong items being delivered due to the colour difference between PC monitors. In 1999 people’s screens would often show different colours. Re-configuring packaging due to products being handled eight different times before reaching the customer. Suppliers wouldn’t want to provide alternate packaging so Kiddicare put cardboard sleeves on the products with the logo printed on, so not only was it on the box, it was also in front of the courier, the customer, anybody in the depot...

41 MIN2018 JUN 11
Comments
#013 - Interview with Neville Wright: Discover How a Customer-Centric Business Model Can Make You £100 Million (Part 2)

#012 - Interview with Neville Wright: Discover How a Customer-Centric Business Model Can Make You £100 Million (Part 1).

Uncover the secrets behind e-Commerce success! A Behind the scenes look at what makes e-Commerce a success in today's ever-growing and continually changing online world. Learn and apply these lessons, techniques and strategies to your own online business. An interview with businessman Neville Wright. Neville sold Kiddicare business to Morrison’s in 2011 after building it up to be the largest independent nursery business in Europe! KEY TAKEAWAYS Neville left mainstream employment at the age of 24 in 1974. After a few days of going into business he found himself saying yes to every job before even being briefed as to what the job was. That started with property maintenance - window cleaning, painting and decorating, etc. Hard work isn’t something you were afraid of Neville? Do you get a choice? If you want things in life, really want security, money for 40-50 years time and to reach your goals then there really is no other choice. The normal person will work around 8 hours a day to ...

44 MIN2018 JUN 4
Comments
#012 - Interview with Neville Wright: Discover How a Customer-Centric Business Model Can Make You £100 Million (Part 1).

#011 - Coffee Shop Chat: with "eCommerce Rockstar and Visionary”, Chloë Thomas

What makes E-Commerce a success in this ever growing and ever-changing online world? In this episode Jeremy Vernon interviews Chloe Thomas, the founder of E-Commerce Masterplan. Chloe is a best-selling author, keynote speaker and host of the E-Commerce Masterplan Podcast, all of which are built on her expertise and experience in E-Commerce strategy and marketing. KEY TAKEAWAYS Why Podcast? Getting your message out, being organised, booking interviewees, generate traffic, generate customers, help E-Commerce business owners achieve their point of success sooner. How has your podcast helped you grow your business? Content, industry awareness, perception, there’s a strong correlation between people who spend money with my business and who listen to the podcast. E-Commerce Customer Journey: How to get people to your website, visitors, enquirers, first-time buyers, repeat buyers and regular buyers. If someone comes to you as a potential customer and says, “Here’s my business, this is w...

39 MIN2018 MAY 28
Comments
#011 - Coffee Shop Chat: with "eCommerce Rockstar and Visionary”, Chloë Thomas

#010 - Quick Tip: How to improve your customer returns process with this simple and free process

Product returns obviously, is that part of the customer’s experience. Jeremy brings to online retailers, a quick tip and a great way in using the Royal Mail Tracked Returns, which will improve the return process and make the return process easier and more convenient for the customers. However, there are also some restraints to using the Royal Mail Tracked Returns, whcih includes it being confined only for UK base returns, not international

17 MIN2018 MAY 21
Comments
#010 - Quick Tip: How to improve your customer returns process with this simple and free process

#009 GDPR Special interview with Andrew Wisedale, a GDPR Practitioner

Andrew Wisedale gives an expert overview on the General Data Protection Regulation detailingwhat is coming, its implications for businesses,the misunderstanding that arises concerning this regulation and what is embedded in it.

38 MIN2018 MAY 14
Comments
#009 GDPR Special interview with Andrew Wisedale, a GDPR Practitioner

#008 - Interview with Co-Founders of Lusty Chic, the trend-setting and reputable, one-stop online women’s clothing boutique shop

Esther and Julius Malik, Co-Founders of Lusty Chic shares how they got started in the business of women’s street style fashion with a shop in the London High Street and successfully transit that onto online business, that is able to stand toe to toe with some of the most well-known online fashion retailers. They share some useful tips on how to stay niche in the fashion and online retail business

40 MIN2018 MAY 7
Comments
#008 - Interview with Co-Founders of Lusty Chic, the trend-setting and reputable, one-stop online women’s clothing boutique shop

#007 - Delivery: The BIG Role in Enhancing Your Customer Service and Boost Your Ecommerce Business: Part 2

Jeremy Vernon continues to share in detail on the final part of the delivery component in ecommerce, which affects customer services, looking into the packaging, where it plays an important role for brands to make the transition from the past retail relationship into this new world of e-commerce; the integrations with the couriers forbest delivery service for your customers and your business, innovations in delivery that drives your ecommerce performance to serve your customers and gorw your business.

39 MIN2018 MAY 1
Comments
#007 - Delivery: The BIG Role in Enhancing Your Customer Service and Boost Your Ecommerce Business: Part 2

#006 - Delivery Plays A BIG Part in Your Ecommerce Business and for Your Customers, Part 1

Jeremy Vernon shares on the vital essential delivery component in ecommerce, which affects customer services. He goes through the various delivery courier options offering speed and standard of delivery, the different elements of delivery, what you should look for, who the couriers are and other elements in setting up a business, changing courier for the existing business or just looking at other options out there for your customers that will result ina great job done with absolute minimum complaints.

31 MIN2018 APR 24
Comments
#006 - Delivery Plays A BIG Part in Your Ecommerce Business and for Your Customers, Part 1

Latest Episodes

#015 - If it Moves, Barcode it!

Welcome To The E-commerce Uncovered Podcast In this episode of the Ecommerce Uncovered Podcast, your host Jeremy discusses the need for barcodes in your eCommerce business and how they can improve speed, efficiency and help your business grow. Jeremy begins by explaining how introducing barcodes into your business helps to make products easier to be tracked, processed and stored and why you need to think ahead with barcoding when scaling. Learn the technical side of barcoding what barcodes to use and how to implement in your business from the beginning. Jeremy dives into the benefits of barcoding and how they are essential for growth and system processing, even if you don’t know what product you're going to sell. Key Takeaways A Barcode is an optical machine-readable piece of data. Invented in the 1950’s, based off of morse code, In the 1970’s became commercially successful and was first used on a pack of Wrigley’s chewing gum. Used in lots of industries, healthcare, car hire, s...

33 MIN2018 JUL 2
Comments
#015 - If it Moves, Barcode it!

#014 - 15 Key Things to Consider for Peak Season Planning

Welcome To The Ecommerce Uncovered Podcast In this episode of the Ecommerce Uncovered Podcast Jeremy welcomes back co-host Paul to discuss the 15 key things to consider for your online business for peak season. For Jeremy and Paul peak season is Q4 from Cyber Week to Christmas and the season is expanding. Jeremy and Paul discuss why planning early is essential to success and why speaking to your customers and carriers prior to peak can give you a headstart in the industry. Understand that changes to systems and processes must be tested and inplace before you get into your peak season and that organic growth should be factored in your plan. Jeremy talks about the need for an organised Carrier pick up, schedule and volume capacity and why managing your staff resources and employee morale has an effect of your business's reputation. Understand the need for inbound and outbound goods forecasting and how to ensure your internal systems work for the volumes you are expecting during peak. ...

32 MIN2018 JUN 18
Comments
#014 - 15 Key Things to Consider for Peak Season Planning

#013 - Interview with Neville Wright: Discover How a Customer-Centric Business Model Can Make You £100 Million (Part 2)

Just how exactly did Neville Wright manage to build his business up from nothing to employing over 120 people and turning over around £40million per year? Find out in Part 2 of the interview! KEY TAKEAWAYS Kiddicare’s customer-centric approach was achieved face to face and needed to be transferred to the internet.The first Kiddicare website took 2.5 years to get up and running and was launched on Christmas day in the late 90’s. Dealing with people's objections to putting credit card details online and also wrong items being delivered due to the colour difference between PC monitors. In 1999 people’s screens would often show different colours. Re-configuring packaging due to products being handled eight different times before reaching the customer. Suppliers wouldn’t want to provide alternate packaging so Kiddicare put cardboard sleeves on the products with the logo printed on, so not only was it on the box, it was also in front of the courier, the customer, anybody in the depot...

41 MIN2018 JUN 11
Comments
#013 - Interview with Neville Wright: Discover How a Customer-Centric Business Model Can Make You £100 Million (Part 2)

#012 - Interview with Neville Wright: Discover How a Customer-Centric Business Model Can Make You £100 Million (Part 1).

Uncover the secrets behind e-Commerce success! A Behind the scenes look at what makes e-Commerce a success in today's ever-growing and continually changing online world. Learn and apply these lessons, techniques and strategies to your own online business. An interview with businessman Neville Wright. Neville sold Kiddicare business to Morrison’s in 2011 after building it up to be the largest independent nursery business in Europe! KEY TAKEAWAYS Neville left mainstream employment at the age of 24 in 1974. After a few days of going into business he found himself saying yes to every job before even being briefed as to what the job was. That started with property maintenance - window cleaning, painting and decorating, etc. Hard work isn’t something you were afraid of Neville? Do you get a choice? If you want things in life, really want security, money for 40-50 years time and to reach your goals then there really is no other choice. The normal person will work around 8 hours a day to ...

44 MIN2018 JUN 4
Comments
#012 - Interview with Neville Wright: Discover How a Customer-Centric Business Model Can Make You £100 Million (Part 1).

#011 - Coffee Shop Chat: with "eCommerce Rockstar and Visionary”, Chloë Thomas

What makes E-Commerce a success in this ever growing and ever-changing online world? In this episode Jeremy Vernon interviews Chloe Thomas, the founder of E-Commerce Masterplan. Chloe is a best-selling author, keynote speaker and host of the E-Commerce Masterplan Podcast, all of which are built on her expertise and experience in E-Commerce strategy and marketing. KEY TAKEAWAYS Why Podcast? Getting your message out, being organised, booking interviewees, generate traffic, generate customers, help E-Commerce business owners achieve their point of success sooner. How has your podcast helped you grow your business? Content, industry awareness, perception, there’s a strong correlation between people who spend money with my business and who listen to the podcast. E-Commerce Customer Journey: How to get people to your website, visitors, enquirers, first-time buyers, repeat buyers and regular buyers. If someone comes to you as a potential customer and says, “Here’s my business, this is w...

39 MIN2018 MAY 28
Comments
#011 - Coffee Shop Chat: with "eCommerce Rockstar and Visionary”, Chloë Thomas

#010 - Quick Tip: How to improve your customer returns process with this simple and free process

Product returns obviously, is that part of the customer’s experience. Jeremy brings to online retailers, a quick tip and a great way in using the Royal Mail Tracked Returns, which will improve the return process and make the return process easier and more convenient for the customers. However, there are also some restraints to using the Royal Mail Tracked Returns, whcih includes it being confined only for UK base returns, not international

17 MIN2018 MAY 21
Comments
#010 - Quick Tip: How to improve your customer returns process with this simple and free process

#009 GDPR Special interview with Andrew Wisedale, a GDPR Practitioner

Andrew Wisedale gives an expert overview on the General Data Protection Regulation detailingwhat is coming, its implications for businesses,the misunderstanding that arises concerning this regulation and what is embedded in it.

38 MIN2018 MAY 14
Comments
#009 GDPR Special interview with Andrew Wisedale, a GDPR Practitioner

#008 - Interview with Co-Founders of Lusty Chic, the trend-setting and reputable, one-stop online women’s clothing boutique shop

Esther and Julius Malik, Co-Founders of Lusty Chic shares how they got started in the business of women’s street style fashion with a shop in the London High Street and successfully transit that onto online business, that is able to stand toe to toe with some of the most well-known online fashion retailers. They share some useful tips on how to stay niche in the fashion and online retail business

40 MIN2018 MAY 7
Comments
#008 - Interview with Co-Founders of Lusty Chic, the trend-setting and reputable, one-stop online women’s clothing boutique shop

#007 - Delivery: The BIG Role in Enhancing Your Customer Service and Boost Your Ecommerce Business: Part 2

Jeremy Vernon continues to share in detail on the final part of the delivery component in ecommerce, which affects customer services, looking into the packaging, where it plays an important role for brands to make the transition from the past retail relationship into this new world of e-commerce; the integrations with the couriers forbest delivery service for your customers and your business, innovations in delivery that drives your ecommerce performance to serve your customers and gorw your business.

39 MIN2018 MAY 1
Comments
#007 - Delivery: The BIG Role in Enhancing Your Customer Service and Boost Your Ecommerce Business: Part 2

#006 - Delivery Plays A BIG Part in Your Ecommerce Business and for Your Customers, Part 1

Jeremy Vernon shares on the vital essential delivery component in ecommerce, which affects customer services. He goes through the various delivery courier options offering speed and standard of delivery, the different elements of delivery, what you should look for, who the couriers are and other elements in setting up a business, changing courier for the existing business or just looking at other options out there for your customers that will result ina great job done with absolute minimum complaints.

31 MIN2018 APR 24
Comments
#006 - Delivery Plays A BIG Part in Your Ecommerce Business and for Your Customers, Part 1