title

CHURN.FM

Andrew Michael

1
Followers
3
Plays
CHURN.FM

CHURN.FM

Andrew Michael

1
Followers
3
Plays
OVERVIEWEPISODESYOU MAY ALSO LIKE

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About Us

CHURN.FM is the podcast for subscription economy pros. Every Wednesday we hear how the world’s fastest growing companies are tackling churn and using retention & engagement to fuel their growth.

Latest Episodes

EP38 | Marvin Liao (500 Startups) - Why customer retention is a key metric for seed-stage investments

Why customer retention is a key metric for seed-stage investments

30 MIN2019 DEC 4
Comments
EP38 | Marvin Liao (500 Startups) - Why customer retention is a key metric for seed-stage investments

EP37 | Josh Garofalo (Sway Copy) - Customer retention starts with copywriting: how to attract the right customers with your copy

Customer retention starts with copywriting: how to attract the right customers with your copy

50 MIN2019 NOV 27
Comments
EP37 | Josh Garofalo (Sway Copy) - Customer retention starts with copywriting: how to attract the right customers with your copy

EP36 | Adam Dorrell (CustomerGauge) - You’re using Net Promoter Score (NPS) wrong! Segmentation is the key to retention

You’re using Net Promoter Score (NPS) wrong! Segmentation is the key to retention

36 MIN2019 NOV 20
Comments
EP36 | Adam Dorrell (CustomerGauge) - You’re using Net Promoter Score (NPS) wrong! Segmentation is the key to retention

EP35 | Corey Haines - How Baremetrics collects HONEST feedback from churning customers

How Baremetrics collects HONEST feedback from churning customers

40 MIN2019 NOV 13
Comments
EP35 | Corey Haines - How Baremetrics collects HONEST feedback from churning customers

EP34 | Val Geisler (Fix My Churn) - How a customer-centric email strategy can help you fix churn

How a customer-centric email strategy can help you fix churn

43 MIN2019 NOV 6
Comments
EP34 | Val Geisler (Fix My Churn) - How a customer-centric email strategy can help you fix churn

EP33 | Hiten Shah (FYI) - How to build a product with customer retention at the core

How Hiten Shah builds products with customer retention at the core

43 MIN2019 OCT 30
Comments
EP33 | Hiten Shah (FYI) - How to build a product with customer retention at the core

EP32 | Emily Lonetto (Voiceflow) - How to build, scale, and engage a user community to prevent churn and increase retention

How to build, scale, and engage a user community to prevent churn and increase retention

44 MIN2019 OCT 23
Comments
EP32 | Emily Lonetto (Voiceflow) - How to build, scale, and engage a user community to prevent churn and increase retention

EP31 | Brian LaFaille (Looker) - How specialization within customer success will improve your retention

How specialization within customer success will improve your retention

43 MIN2019 OCT 16
Comments
EP31 | Brian LaFaille (Looker) - How specialization within customer success will improve your retention

EP30 | Ryan Singer - How Basecamp “interrogate” their customers to build a world-class product using the jobs-to-be-done framework

How Basecamp “interrogate” their customers to build a world-class product using the jobs-to-be-done framework

48 MIN2019 OCT 9
Comments
EP30 | Ryan Singer - How Basecamp “interrogate” their customers to build a world-class product using the jobs-to-be-done framework

EP29 | Nick Franklin (ChartMogul) - Why retention is your #1 weapon to drive expansion revenue and how to track it

Why retention is your #1 weapon to drive expansion revenue and how to track it

45 MIN2019 OCT 2
Comments
EP29 | Nick Franklin (ChartMogul) - Why retention is your #1 weapon to drive expansion revenue and how to track it

Latest Episodes

EP38 | Marvin Liao (500 Startups) - Why customer retention is a key metric for seed-stage investments

Why customer retention is a key metric for seed-stage investments

30 MIN2019 DEC 4
Comments
EP38 | Marvin Liao (500 Startups) - Why customer retention is a key metric for seed-stage investments

EP37 | Josh Garofalo (Sway Copy) - Customer retention starts with copywriting: how to attract the right customers with your copy

Customer retention starts with copywriting: how to attract the right customers with your copy

50 MIN2019 NOV 27
Comments
EP37 | Josh Garofalo (Sway Copy) - Customer retention starts with copywriting: how to attract the right customers with your copy

EP36 | Adam Dorrell (CustomerGauge) - You’re using Net Promoter Score (NPS) wrong! Segmentation is the key to retention

You’re using Net Promoter Score (NPS) wrong! Segmentation is the key to retention

36 MIN2019 NOV 20
Comments
EP36 | Adam Dorrell (CustomerGauge) - You’re using Net Promoter Score (NPS) wrong! Segmentation is the key to retention

EP35 | Corey Haines - How Baremetrics collects HONEST feedback from churning customers

How Baremetrics collects HONEST feedback from churning customers

40 MIN2019 NOV 13
Comments
EP35 | Corey Haines - How Baremetrics collects HONEST feedback from churning customers

EP34 | Val Geisler (Fix My Churn) - How a customer-centric email strategy can help you fix churn

How a customer-centric email strategy can help you fix churn

43 MIN2019 NOV 6
Comments
EP34 | Val Geisler (Fix My Churn) - How a customer-centric email strategy can help you fix churn

EP33 | Hiten Shah (FYI) - How to build a product with customer retention at the core

How Hiten Shah builds products with customer retention at the core

43 MIN2019 OCT 30
Comments
EP33 | Hiten Shah (FYI) - How to build a product with customer retention at the core

EP32 | Emily Lonetto (Voiceflow) - How to build, scale, and engage a user community to prevent churn and increase retention

How to build, scale, and engage a user community to prevent churn and increase retention

44 MIN2019 OCT 23
Comments
EP32 | Emily Lonetto (Voiceflow) - How to build, scale, and engage a user community to prevent churn and increase retention

EP31 | Brian LaFaille (Looker) - How specialization within customer success will improve your retention

How specialization within customer success will improve your retention

43 MIN2019 OCT 16
Comments
EP31 | Brian LaFaille (Looker) - How specialization within customer success will improve your retention

EP30 | Ryan Singer - How Basecamp “interrogate” their customers to build a world-class product using the jobs-to-be-done framework

How Basecamp “interrogate” their customers to build a world-class product using the jobs-to-be-done framework

48 MIN2019 OCT 9
Comments
EP30 | Ryan Singer - How Basecamp “interrogate” their customers to build a world-class product using the jobs-to-be-done framework

EP29 | Nick Franklin (ChartMogul) - Why retention is your #1 weapon to drive expansion revenue and how to track it

Why retention is your #1 weapon to drive expansion revenue and how to track it

45 MIN2019 OCT 2
Comments
EP29 | Nick Franklin (ChartMogul) - Why retention is your #1 weapon to drive expansion revenue and how to track it
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