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Digital Grocer Podcast

Mercatus Technologies

3
Followers
0
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Digital Grocer Podcast

Digital Grocer Podcast

Mercatus Technologies

3
Followers
0
Plays
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About Us

The Digital Grocer is a show dedicated to discussing digital commerce issues, insights, and tips for grocery retailers hosted by Sylvain Perrier.

Latest Episodes

Rick Watson on why Walmart joined the Instacart Marketplace

For our first episode of season 4, Rick Watson shares his insights on why Walmart has joined the Instacart Marketplace. What does this say about Walmart’s position in the market? Is this a response to Amazon? Rick, Sylvain and Mark consider these questions and how this move will impact other grocers listed on the Instacart Marketplace. Hosts, Sylvain and Mark begin by considering recent key trends in grocery. The surge in eCommerce is easing off, shoppers continue to buy their groceries online. DoorDash has entered the space, offering last-mile grocery delivery and now their own direct-to-consumer convenience option, DashMart. Sobeys alsolaunched their new online grocery service, Voilà, which has stepped up the game in Canadian grocery. When asked why he thinks Walmart has joined the Instacart Marketplace, Rick shares three hypotheses: Instacart is leading online grocery sales ahead of Walmart, and Walmart is looking to gain ground. Walmart feels like they can’t keep up with Amaz...

30 min2 w ago
Comments
Rick Watson on why Walmart joined the Instacart Marketplace

Brick Meets Click's David Bishop on Pandemic Trends

Join us on Tuesday June 16, 2020 for a webinar where we’ll share insights and takeaways with David Bishop from Brick Meets Click on Grocery Pandemic Trends.Register to save your seat today. In our season finale, we’re joined by David Bishop from Brick Meets Click to talk about grocery pandemic trends in eCommerce. Central to our discussion are the findings from the May 2020 Brick Meets Click/Mercatus shopper survey. With online grocery sales growing 23% from April to May, reaching a record $6.6B in sales, it’s clear that adoption of grocery eCommerce is here to stay. Sylvain and Mark start by considering the significant events impacting the US, and the world, these past few months, weeks and days. With the immense shift that COVID has brought to the retail industry, Sylvain notes the importance of investing in digital commerce. ”When you think of the pandemic, retailers that rely on the exploration aspect of people coming into their stores, if they're not reinventing themselves,...

35 minJUN 4
Comments
Brick Meets Click's David Bishop on Pandemic Trends

Grocery micro fulfillment with AutoStore

This podcast, we're talking about grocery micro fulfillment with AutoStore Business Development Manager, Andrew Benzinger. What are micro fulfillment centers (MFCs)? How can they help you get groceries into your shoppers’ hands faster? We’re answering these questions and more! Andrew talks about how MFCs improve the shopper experience. Not only can they make fulfillment faster and more efficient for online orders, but they can also improve the in-store shopping experience for customers. A common issue for shoppers is congestion in-store from the increased number of pickers, especially from third parties. “How do we solve for that? One of the ways that we do is with an MFC is being able to remove most, if not all, of those pickers out of the store entirely, allowing those customers that do want to shop, without green shirts in the store, to have a really positive experience. I mean, think about a number of regional grocers, or even Whole Foods 10 years ago, they had beer taps and ...

30 minAPR 17
Comments
Grocery micro fulfillment with AutoStore

Remarkable Retail: Essential strategies for retail leaders

Remarkable Retail will be available in stores and online for purchase on April 14. Order your copy now! This episode we’re talking about Remarkable Retail, a new book by retail industry expert, Steve Dennis. We’re joined on the Digital Grocer Podcast by Steve himself, to talk about how retail leaders can win and keep customers in the age of digital disruption. We consider what shifts have happened in retail that have led to digital disruption. But while digital commerce has been widely adopted, Steve notes that retail success lies in both digital and brick-and-mortar channels. “A lot of eCommerce works really, really well and you don't necessarily need a brick and mortar presence to make that happen. But shopping is inherently more experiential and that's what brick and mortar really, really excels at...very few customers are purely channel specific in their behavior. Digital drives physical. Physical drives digital. There's a ton of research that supports that now.” And that su...

34 minAPR 10
Comments
Remarkable Retail: Essential strategies for retail leaders

How Raley’s responded to crisis. Interview with Zac Wilson

This podcast, we learn how Raley’s responded to crisis, in the wake of COVID-19. From new store policies on social distancing to contactless grocery pickup and delivery, Zac Wilson (Manager of eCommerce at Raley’s) shares how grocers can adapt to increased eCommerce demand from this pandemic. Zac shares the many ways in which Raley’s responded to the Coronavirus outbreak, including: Social distancing for shoppers and employees in-store Assembly line-style pick, pack and processing to optimize for online grocery orders Rapid hiring and onboarding of employees to support fulfillment and call centers Contactless grocery delivery and pickup Fortifying IT systems One of the impacts Zac notes, was a need to adjust their roadmap, “The concentration has been fully on the customer experience and team member experience. So we've ramped up all of our production around increasing capacities for the pickers and the associates inside the store on their devices. And then at the same time, also...

23 minAPR 8
Comments
How Raley’s responded to crisis. Interview with Zac Wilson

COVID and grocery eCommerce and why retailers need to invest now

COVID and grocery eCommerce is today’s focus on the Digital Grocer Podcast. With widespread impact on the grocery industry worldwide, we’re addressing the important questions surrounding this pandemic: what is COVID-19? How has it impacted grocery retail? And why should retailers invest in owning their eCommerce experience now? Mark and Sylvain start by considering the progression of the viral outbreak, and response from the population and governing bodies over the past two months. As the population is encouraged to self-isolate and practice social distancing, we're seeing a massive spike in adoption of grocery eCommerce. "On the Friday, in three of our markets...we had in the space of 20 minutes, 10,000 new accounts being created." The uptick in online registrations will empower retailers to grow their eCommerce, but not if they have outsourced their eCommerce to a delivery-provider marketplace. “If you're a grocery retailer and you're not invested in owning your platform, guess...

44 minMAR 21
Comments
COVID and grocery eCommerce and why retailers need to invest now

Coronavirus and grocery delivery: responding to market influx

This week’s episode, we’re talking about the coronavirus and grocery delivery, and are joined by Guy Bloch, CEO of leading logistics delivery orchestration platform, Bringg. With the spread of the coronavirus (COVID-19) outbreak, grocers across all banners are seeing a massive influx in sales, especially through online delivery orders. Sylvain notes, "I'm watching these sales go online and kind of rapidly increasing in terms of size of the basket, frequency of the orders. And then we were asked to increase the number of time slots for delivery and for pickup. And you start to really think through as volume increases the complexities of orchestration, and if you're doing delivery, the number of delivery providers you may have that can get into really, really interesting science route optimization determining where the driver is, if there's going to be an affected refund because somebody didn't want something in their order or just returning the order in general." So how should groc...

28 minMAR 18
Comments
Coronavirus and grocery delivery: responding to market influx

Should grocers launch their own marketplaces?

We’re joined this week by Rick Watson, marketplace expert and CEO and Founder of RMW Commerce Consulting. This podcast, we’re talking about marketplaces: how they work, what can we learn from Amazon and should grocers launch their own marketplaces? We start by talking about why FedEx walked away from last-mile delivery with Amazon, and how this impacts both companies. Rick speaks to this topic in the podcast, and regularly in posts on LinkedIn. The conversation turns to marketplaces and Rick offers his thoughts on how a retailer could benefit from launching their own. “…[A] marketplace is a supply chain tool, at the end of the day. It's a tool for more supply. If you have more demand than supply, then a marketplace is a fantastic idea. Because it will allow you to grow your market share by offering more selection to your consumers. Then you can become a one stop shop. Which allows buyers to come back, which allows you to acquire more supply and sort of start that flywheel.” Whi...

23 minFEB 6
Comments
Should grocers launch their own marketplaces?

NRF 2020 - Major themes and takeaways for grocery eCommerce

In our last episode recorded at NRF 2020, the team discusses major themes and takeaways from the conference. Two key topics were: the impact of grocery eCommerce on health and wellness, and how to identify a technology solution that will bring value to a grocery retailer’s business. Thinking back to the podcast interview we had with Ron Bonacci from Weis Markets, we consider his emphasis on the important part retailers play in their customers’ nutritional choices. Sylvain notes, “Grocery retailers are the first line of defence- and the first line of offence- in terms of your health. That’s fairly critical in this day and age. We’re not getting any younger and we’re dealing with an aging population.” And while a large part of the population is aging, we’re also seeing a shift in the population’s shopping behaviors. Mark points to how shoppers expect more from retailers nowadays. “Consumers are buying more online and they want to have the information, but they also want the ...

19 minJAN 25
Comments
NRF 2020 - Major themes and takeaways for grocery eCommerce

NRF 2020 - Interview with GrocerKey on why grocery product data matters

We’re joined on the Digital Grocer Podcast by Jeremy Neren, CEO of GrocerKey. Both being grocery eCommerce solution providers, we had the chance to talk with Jeremy about common challenges that we see retailers facing in eCommerce, including the need for clean product data. Jeremy shares his predictions for eCommerce grocery in 2020 and advice to a grocery retailer looking to get into eCommerce. Jeremy explains how GrocerKey approaches the issue of clean product data for retailers. “Product data means different things to different people…To us, it’s how do you standardize product data and how do you build really rich attributes that then lend themselves to a better customer experience.” Sylvain, Mark and Jeremy go on to discuss how product data and data governance affect three important aspects of the grocery eCommerce experience: Search Personalization The presentation layer Jeremy shares predictions for eCommerce grocery in 2020, noting a big movement he anticipates in the ma...

20 minJAN 23
Comments
NRF 2020 - Interview with GrocerKey on why grocery product data matters

Latest Episodes

Rick Watson on why Walmart joined the Instacart Marketplace

For our first episode of season 4, Rick Watson shares his insights on why Walmart has joined the Instacart Marketplace. What does this say about Walmart’s position in the market? Is this a response to Amazon? Rick, Sylvain and Mark consider these questions and how this move will impact other grocers listed on the Instacart Marketplace. Hosts, Sylvain and Mark begin by considering recent key trends in grocery. The surge in eCommerce is easing off, shoppers continue to buy their groceries online. DoorDash has entered the space, offering last-mile grocery delivery and now their own direct-to-consumer convenience option, DashMart. Sobeys alsolaunched their new online grocery service, Voilà, which has stepped up the game in Canadian grocery. When asked why he thinks Walmart has joined the Instacart Marketplace, Rick shares three hypotheses: Instacart is leading online grocery sales ahead of Walmart, and Walmart is looking to gain ground. Walmart feels like they can’t keep up with Amaz...

30 min2 w ago
Comments
Rick Watson on why Walmart joined the Instacart Marketplace

Brick Meets Click's David Bishop on Pandemic Trends

Join us on Tuesday June 16, 2020 for a webinar where we’ll share insights and takeaways with David Bishop from Brick Meets Click on Grocery Pandemic Trends.Register to save your seat today. In our season finale, we’re joined by David Bishop from Brick Meets Click to talk about grocery pandemic trends in eCommerce. Central to our discussion are the findings from the May 2020 Brick Meets Click/Mercatus shopper survey. With online grocery sales growing 23% from April to May, reaching a record $6.6B in sales, it’s clear that adoption of grocery eCommerce is here to stay. Sylvain and Mark start by considering the significant events impacting the US, and the world, these past few months, weeks and days. With the immense shift that COVID has brought to the retail industry, Sylvain notes the importance of investing in digital commerce. ”When you think of the pandemic, retailers that rely on the exploration aspect of people coming into their stores, if they're not reinventing themselves,...

35 minJUN 4
Comments
Brick Meets Click's David Bishop on Pandemic Trends

Grocery micro fulfillment with AutoStore

This podcast, we're talking about grocery micro fulfillment with AutoStore Business Development Manager, Andrew Benzinger. What are micro fulfillment centers (MFCs)? How can they help you get groceries into your shoppers’ hands faster? We’re answering these questions and more! Andrew talks about how MFCs improve the shopper experience. Not only can they make fulfillment faster and more efficient for online orders, but they can also improve the in-store shopping experience for customers. A common issue for shoppers is congestion in-store from the increased number of pickers, especially from third parties. “How do we solve for that? One of the ways that we do is with an MFC is being able to remove most, if not all, of those pickers out of the store entirely, allowing those customers that do want to shop, without green shirts in the store, to have a really positive experience. I mean, think about a number of regional grocers, or even Whole Foods 10 years ago, they had beer taps and ...

30 minAPR 17
Comments
Grocery micro fulfillment with AutoStore

Remarkable Retail: Essential strategies for retail leaders

Remarkable Retail will be available in stores and online for purchase on April 14. Order your copy now! This episode we’re talking about Remarkable Retail, a new book by retail industry expert, Steve Dennis. We’re joined on the Digital Grocer Podcast by Steve himself, to talk about how retail leaders can win and keep customers in the age of digital disruption. We consider what shifts have happened in retail that have led to digital disruption. But while digital commerce has been widely adopted, Steve notes that retail success lies in both digital and brick-and-mortar channels. “A lot of eCommerce works really, really well and you don't necessarily need a brick and mortar presence to make that happen. But shopping is inherently more experiential and that's what brick and mortar really, really excels at...very few customers are purely channel specific in their behavior. Digital drives physical. Physical drives digital. There's a ton of research that supports that now.” And that su...

34 minAPR 10
Comments
Remarkable Retail: Essential strategies for retail leaders

How Raley’s responded to crisis. Interview with Zac Wilson

This podcast, we learn how Raley’s responded to crisis, in the wake of COVID-19. From new store policies on social distancing to contactless grocery pickup and delivery, Zac Wilson (Manager of eCommerce at Raley’s) shares how grocers can adapt to increased eCommerce demand from this pandemic. Zac shares the many ways in which Raley’s responded to the Coronavirus outbreak, including: Social distancing for shoppers and employees in-store Assembly line-style pick, pack and processing to optimize for online grocery orders Rapid hiring and onboarding of employees to support fulfillment and call centers Contactless grocery delivery and pickup Fortifying IT systems One of the impacts Zac notes, was a need to adjust their roadmap, “The concentration has been fully on the customer experience and team member experience. So we've ramped up all of our production around increasing capacities for the pickers and the associates inside the store on their devices. And then at the same time, also...

23 minAPR 8
Comments
How Raley’s responded to crisis. Interview with Zac Wilson

COVID and grocery eCommerce and why retailers need to invest now

COVID and grocery eCommerce is today’s focus on the Digital Grocer Podcast. With widespread impact on the grocery industry worldwide, we’re addressing the important questions surrounding this pandemic: what is COVID-19? How has it impacted grocery retail? And why should retailers invest in owning their eCommerce experience now? Mark and Sylvain start by considering the progression of the viral outbreak, and response from the population and governing bodies over the past two months. As the population is encouraged to self-isolate and practice social distancing, we're seeing a massive spike in adoption of grocery eCommerce. "On the Friday, in three of our markets...we had in the space of 20 minutes, 10,000 new accounts being created." The uptick in online registrations will empower retailers to grow their eCommerce, but not if they have outsourced their eCommerce to a delivery-provider marketplace. “If you're a grocery retailer and you're not invested in owning your platform, guess...

44 minMAR 21
Comments
COVID and grocery eCommerce and why retailers need to invest now

Coronavirus and grocery delivery: responding to market influx

This week’s episode, we’re talking about the coronavirus and grocery delivery, and are joined by Guy Bloch, CEO of leading logistics delivery orchestration platform, Bringg. With the spread of the coronavirus (COVID-19) outbreak, grocers across all banners are seeing a massive influx in sales, especially through online delivery orders. Sylvain notes, "I'm watching these sales go online and kind of rapidly increasing in terms of size of the basket, frequency of the orders. And then we were asked to increase the number of time slots for delivery and for pickup. And you start to really think through as volume increases the complexities of orchestration, and if you're doing delivery, the number of delivery providers you may have that can get into really, really interesting science route optimization determining where the driver is, if there's going to be an affected refund because somebody didn't want something in their order or just returning the order in general." So how should groc...

28 minMAR 18
Comments
Coronavirus and grocery delivery: responding to market influx

Should grocers launch their own marketplaces?

We’re joined this week by Rick Watson, marketplace expert and CEO and Founder of RMW Commerce Consulting. This podcast, we’re talking about marketplaces: how they work, what can we learn from Amazon and should grocers launch their own marketplaces? We start by talking about why FedEx walked away from last-mile delivery with Amazon, and how this impacts both companies. Rick speaks to this topic in the podcast, and regularly in posts on LinkedIn. The conversation turns to marketplaces and Rick offers his thoughts on how a retailer could benefit from launching their own. “…[A] marketplace is a supply chain tool, at the end of the day. It's a tool for more supply. If you have more demand than supply, then a marketplace is a fantastic idea. Because it will allow you to grow your market share by offering more selection to your consumers. Then you can become a one stop shop. Which allows buyers to come back, which allows you to acquire more supply and sort of start that flywheel.” Whi...

23 minFEB 6
Comments
Should grocers launch their own marketplaces?

NRF 2020 - Major themes and takeaways for grocery eCommerce

In our last episode recorded at NRF 2020, the team discusses major themes and takeaways from the conference. Two key topics were: the impact of grocery eCommerce on health and wellness, and how to identify a technology solution that will bring value to a grocery retailer’s business. Thinking back to the podcast interview we had with Ron Bonacci from Weis Markets, we consider his emphasis on the important part retailers play in their customers’ nutritional choices. Sylvain notes, “Grocery retailers are the first line of defence- and the first line of offence- in terms of your health. That’s fairly critical in this day and age. We’re not getting any younger and we’re dealing with an aging population.” And while a large part of the population is aging, we’re also seeing a shift in the population’s shopping behaviors. Mark points to how shoppers expect more from retailers nowadays. “Consumers are buying more online and they want to have the information, but they also want the ...

19 minJAN 25
Comments
NRF 2020 - Major themes and takeaways for grocery eCommerce

NRF 2020 - Interview with GrocerKey on why grocery product data matters

We’re joined on the Digital Grocer Podcast by Jeremy Neren, CEO of GrocerKey. Both being grocery eCommerce solution providers, we had the chance to talk with Jeremy about common challenges that we see retailers facing in eCommerce, including the need for clean product data. Jeremy shares his predictions for eCommerce grocery in 2020 and advice to a grocery retailer looking to get into eCommerce. Jeremy explains how GrocerKey approaches the issue of clean product data for retailers. “Product data means different things to different people…To us, it’s how do you standardize product data and how do you build really rich attributes that then lend themselves to a better customer experience.” Sylvain, Mark and Jeremy go on to discuss how product data and data governance affect three important aspects of the grocery eCommerce experience: Search Personalization The presentation layer Jeremy shares predictions for eCommerce grocery in 2020, noting a big movement he anticipates in the ma...

20 minJAN 23
Comments
NRF 2020 - Interview with GrocerKey on why grocery product data matters
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