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Essential.

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Essential.

Essential.

Zinc

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About Us

The Essential Podcast, hosted by Zinc CEO, Stacey Epstein, features conversations with leaders from various industries and backgrounds, addressing communication in the workplace. From emerging tech to real-world learnings, Essential dives into the people, processes, and cultures behind how we communicate at work––taking a first-hand look at how organizations can use better communication to achieve measurable business results.

Latest Episodes

Eduardo Placer, Founder of Fearless Communicators shares how to find your voice

Once a Broadway actor and now a Public Speaking coach, Eduardo talks about how he helps professionals become fearless public speakers.

23 MIN2018 AUG 10
Comments
Eduardo Placer, Founder of Fearless Communicators shares how to find your voice

Keith Humphrey, CEO Jet AirWerks on Employee Engagement and Building a Business

Keith Humphrey, CEO Jet AirWerks on Employee Engagement and Building a Business by Zinc

27 MIN2018 AUG 9
Comments
Keith Humphrey, CEO Jet AirWerks on Employee Engagement and Building a Business

Doug Landis, Growth Partner at Emergence Capital, on Storytelling to Convey Your Messages

Doug Landis, Growth Partner at Emergence Capital, shares his experience over the years in Silicon Valley on how to bring products to market through story telling.

27 MIN2018 FEB 16
Comments
Doug Landis, Growth Partner at Emergence Capital, on Storytelling to Convey Your Messages

Leyla Seka, EVP at Salesforce, on the Importance of Internal Communication

Leyla Seka, EVP at Salesforce, on the Importance of Internal Communication by Zinc

27 MIN2018 JAN 20
Comments
Leyla Seka, EVP at Salesforce, on the Importance of Internal Communication

Rob Brown, Associate VP at Cognizant Technology talks about the Future of Work

Rob Brown, Associate VP at Cognizant Technology talks about the Future of Work by Zinc

17 MIN2018 JAN 5
Comments
Rob Brown, Associate VP at Cognizant Technology talks about the Future of Work

Communication Trends in the Field Service industry with Sumair Dutta, CCO of The Service Council

Sumair Dutta, Chief Customer Officer at Service Council, talks about field service trends, how companies are improving productivity, measuring success and how communication helps tie it all together.

23 MIN2017 DEC 16
Comments
Communication Trends in the Field Service industry with Sumair Dutta, CCO of The Service Council

Harry Arnett, SVP Marketing @ Callaway Golf - Build Lasting Customer Relationships, Not Transactions

Zinc's Stacey Epstein hosts former Emory colleague team-mate Harry Arnett to talk about how communication with your customers is key to building long-term, lasting relationships. Golf or soccer? Steph Curry or Justin Timberlake? This podcast is both fun and inspiring and digs-in to how you correlate learnings on the soccer field to how you communicate across your business teams inside and outside the organization.

30 MIN2017 NOV 22
Comments
Harry Arnett, SVP Marketing @ Callaway Golf - Build Lasting Customer Relationships, Not Transactions

Dean Robison - Learnings from a Former Marine turned Customer Success Executive at ServiceNow

From being on a mission to working with customers, the key to success is having an effective form of communication and consistently staying in touch. Hear from Dean Robison on his perspective around building a strategic alignment framework for your company based on the same principles used by the marine corps.

28 MIN2017 NOV 22
Comments
Dean Robison - Learnings from a Former Marine turned Customer Success Executive at ServiceNow

Irene Lefton, VP Customer Success, Talks Multigenerational Communication

Irene Lefton, an experienced customer success executive discusses the importance of putting the customer first, the role of communication in business, and how to reduce friction among the various generations currently in the workforce.

22 MIN2017 NOV 21
Comments
Irene Lefton, VP Customer Success, Talks Multigenerational Communication

Patrice Eberline, VP of Customer Transformation @ GE Shares the Importance of Customer Service

The Essential podcast features special guest, Patrice Eberline, VP of Customer Success for ServiceMax, a division of GE. The conversation focuses on a range of topics including how to cultivate more women leaders, the importance of customer success and how communication is critical in delivering excellent customer experiences every day.

18 MIN2017 NOV 7
Comments
Patrice Eberline, VP of Customer Transformation @ GE Shares the Importance of Customer Service

Latest Episodes

Eduardo Placer, Founder of Fearless Communicators shares how to find your voice

Once a Broadway actor and now a Public Speaking coach, Eduardo talks about how he helps professionals become fearless public speakers.

23 MIN2018 AUG 10
Comments
Eduardo Placer, Founder of Fearless Communicators shares how to find your voice

Keith Humphrey, CEO Jet AirWerks on Employee Engagement and Building a Business

Keith Humphrey, CEO Jet AirWerks on Employee Engagement and Building a Business by Zinc

27 MIN2018 AUG 9
Comments
Keith Humphrey, CEO Jet AirWerks on Employee Engagement and Building a Business

Doug Landis, Growth Partner at Emergence Capital, on Storytelling to Convey Your Messages

Doug Landis, Growth Partner at Emergence Capital, shares his experience over the years in Silicon Valley on how to bring products to market through story telling.

27 MIN2018 FEB 16
Comments
Doug Landis, Growth Partner at Emergence Capital, on Storytelling to Convey Your Messages

Leyla Seka, EVP at Salesforce, on the Importance of Internal Communication

Leyla Seka, EVP at Salesforce, on the Importance of Internal Communication by Zinc

27 MIN2018 JAN 20
Comments
Leyla Seka, EVP at Salesforce, on the Importance of Internal Communication

Rob Brown, Associate VP at Cognizant Technology talks about the Future of Work

Rob Brown, Associate VP at Cognizant Technology talks about the Future of Work by Zinc

17 MIN2018 JAN 5
Comments
Rob Brown, Associate VP at Cognizant Technology talks about the Future of Work

Communication Trends in the Field Service industry with Sumair Dutta, CCO of The Service Council

Sumair Dutta, Chief Customer Officer at Service Council, talks about field service trends, how companies are improving productivity, measuring success and how communication helps tie it all together.

23 MIN2017 DEC 16
Comments
Communication Trends in the Field Service industry with Sumair Dutta, CCO of The Service Council

Harry Arnett, SVP Marketing @ Callaway Golf - Build Lasting Customer Relationships, Not Transactions

Zinc's Stacey Epstein hosts former Emory colleague team-mate Harry Arnett to talk about how communication with your customers is key to building long-term, lasting relationships. Golf or soccer? Steph Curry or Justin Timberlake? This podcast is both fun and inspiring and digs-in to how you correlate learnings on the soccer field to how you communicate across your business teams inside and outside the organization.

30 MIN2017 NOV 22
Comments
Harry Arnett, SVP Marketing @ Callaway Golf - Build Lasting Customer Relationships, Not Transactions

Dean Robison - Learnings from a Former Marine turned Customer Success Executive at ServiceNow

From being on a mission to working with customers, the key to success is having an effective form of communication and consistently staying in touch. Hear from Dean Robison on his perspective around building a strategic alignment framework for your company based on the same principles used by the marine corps.

28 MIN2017 NOV 22
Comments
Dean Robison - Learnings from a Former Marine turned Customer Success Executive at ServiceNow

Irene Lefton, VP Customer Success, Talks Multigenerational Communication

Irene Lefton, an experienced customer success executive discusses the importance of putting the customer first, the role of communication in business, and how to reduce friction among the various generations currently in the workforce.

22 MIN2017 NOV 21
Comments
Irene Lefton, VP Customer Success, Talks Multigenerational Communication

Patrice Eberline, VP of Customer Transformation @ GE Shares the Importance of Customer Service

The Essential podcast features special guest, Patrice Eberline, VP of Customer Success for ServiceMax, a division of GE. The conversation focuses on a range of topics including how to cultivate more women leaders, the importance of customer success and how communication is critical in delivering excellent customer experiences every day.

18 MIN2017 NOV 7
Comments
Patrice Eberline, VP of Customer Transformation @ GE Shares the Importance of Customer Service
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