Himalaya: Listen. Learn. Grow.
J.D. Power Podcasts
J.D. Power’s Michael Vermillion, Mark Miller, and Scott Killingsworth discuss issues and trends related to the shift to Work-at-Home for customer service operations. Topics discussed during this podcast include: -- Early learnings from the Work-at-Home shift -- Emerging best practices -- Cracks in the model -- Impact on employee mental health -- Sustainability of the remote customer service model