Himalaya: Listen. Learn. Grow.

4.8K Ratings
Open In App
title

J.D. Power Podcasts

J.D. Power

Followers
Plays
J.D. Power Podcasts
21 min2020 AUG 26
Play Episode
Comments
title

Details

J.D. Power’s Michael Vermillion, Mark Miller, and Scott Killingsworth discuss issues and trends related to the shift to Work-at-Home for customer service operations. Topics discussed during this podcast include: -- Early learnings from the Work-at-Home shift -- Emerging best practices -- Cracks in the model -- Impact on employee mental health -- Sustainability of the remote customer service model