J.D. Power Work-At-Home Podcast - Episode 1, August 2020

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J.D. Power’s Michael Vermillion, Mark Miller, and Scott Killingsworth discuss issues and trends related to the shift to Work-at-Home for customer service operations. Topics discussed during this podcast include: -- Early learnings from the Work-at-Home shift -- Emerging best practices -- Cracks in the model -- Impact on employee mental health -- Sustainability of the remote customer service model