J.D. Power Work-At-Home Podcast - Episode 2, September 2020

Details

J.D. Power’s Michael Vermillion, Mark Miller, and Scott Killingsworth discuss issues and trends related to the shift to Work-at-Home for customer service operations. Topics discussed during this episode include: • Developing cultural connections with new hires • How to support working parents struggling with Work-at-Home • The pandemic of work-from-home injuries • The impact of working from home on collaboration