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J.D. Power Podcasts

J.D. Power

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J.D. Power Podcasts
16 min2020 OCT 31
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Jeff Conklin, Vice President of Utilities and TMT at J.D. Power joins Michael Vermillion, Mark Miller, and Scott Killingsworth to discuss issues and trends related to the shift to Work-at-Home for customer service operations. Topics discussed during this podcast include: -- Policy changes and the return to normalcy -- The impact of the end of financial assistance on customer service agents -- Best practices to help manage agents through challenging conversations