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Let's Talk Club Management

CMAA

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Let's Talk Club Management

Let's Talk Club Management

CMAA

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Plays
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About Us

Let’s Talk Club Management is a show dedicated to giving an in-depth look at the club management profession. With insider stories of first-hand experiences to best practices from your Association leaders, CMAA looks to provide you with the best information (with a side of fun).

Latest Episodes

Let's Talk Club Management Ep. 39 - Navigating Career Moves

This special presentation of the podcast was originally aired during the virtual Mid-Management Conference. We were thrilled to have the partners of Kopplin Kuebler & Wallace join us to chat about how best to navigate the landscape of career changes as a club management professional. Kopplin Kuebler & Wallace, a CMAA Business Partner, is a leading recruiting firm assisting with executive level club positions. Further, it offers a full range of consulting services such as Board Retreats, Team Development, Club and Department Assessments, and F&B Training as well as personalized assistance. Well-informed, inquisitive job candidates make better impressions and decisions in the job search. We were so glad to have the KKW team share their collective experience on both sides of the table as a club management professionals and recruiters to share with our listeners.

31 min1 w ago
Comments
Let's Talk Club Management Ep. 39 - Navigating Career Moves

Let's Talk Club Management Ep. 38 - COVID-Friendly Fall & Winter Events

As fall has arrived and cooler temperatures are on the way, managers will need to consider how to continue club events safely while the COVID-19 pandemic continues. Moving things inside will present unique challenges and colder temps will mean getting creative if events are held outdoors. Managers have taken to the Best Practices Exchange on CMAA Connect to share their ideas and for this episode, we’re joined by Susan Schenkel, CCM, CCE of the Woodstock Club in Indianapolis, as she shares some of the ways her club is adapting this fall. We also finally get to introduce our listeners to another CMAA new(ish) CMAA team member: Alanna Ross! Alanna joined our team back in January and it’s about time you got to know her!

49 min3 w ago
Comments
Let's Talk Club Management Ep. 38 - COVID-Friendly Fall & Winter Events

Let's Talk Club Management Ep. 37 - Coffee Talk with Jeff Bishop

One of the familiar sights at our annual events is the amazing coffee service provided by our friends at Royal Cup Coffee, a CMAA Business Partner. Since we can’t be together in-person, we wanted to have an opportunity to catch up with Jeff Bishop. Here’s a special Coffee Talk edition of the Let’s Talk Club Management podcast from this year’s Virtual Leadership/Legislative Conference.

26 minSEP 10
Comments
Let's Talk Club Management Ep. 37 - Coffee Talk with Jeff Bishop

Let's Talk Club Management Ep. 36: CMAA Fall Preview

This week on the podcast we are joined by a few of our CMAA HQ colleagues David McCabe and Kim Pasquale to discuss the upcoming slate of Fall events. From the Leadership/Legislative Conference to the Mid-Management Conference and the Communications Summit, there’s something on the schedule for everyone. Tune in to learn more and see what’s right for you.

45 minAUG 20
Comments
Let's Talk Club Management Ep. 36: CMAA Fall Preview

Let's Talk Club Management Ep. 35 - Beyond the Classroom

In this episode designed specifically for our CMAA Student Members, we talk learning beyond the classroom and how students can take advantage of all that the club industry offers for personal growth including internships, mentorship, and leadership opportunities. Student Chapter Alumni Caroline Hollatz, a 2018 graduate of Ohio University with a Bachelor of Science Degree in Restaurant, Hotel, and Tourism Management, who served as her Chapter’s President, and now works as the Student Liaison with the Ohio Valley Chapter, shares her passion. Our special correspondent for this episode is the charming and bubbly, Christina Krueger, Manager of Member Communities & Student Development.

31 minJUL 29
Comments
Let's Talk Club Management Ep. 35 - Beyond the Classroom

Let's Talk Club Management Ep. 34 - A Beer Garden in Massachusetts

July is here and we’re joined by Ryan Kenny, CCM, CCE, General Manager/COO of Dedham Country and Polo Club in Dedham, MA. Ryan shares with us Dedham’s fun (and delicious!) response to social distancing safety requirements. The Club repurposed an area into an outdoor dining area that has become a popular spot for members to enjoy local brews and wood-fired pizza, showcasing the creativity and ingenuity that has come to the surface during the pandemic. Take a listen and see how your club could adapt this idea!

23 minJUL 10
Comments
Let's Talk Club Management Ep. 34 - A Beer Garden in Massachusetts

Let's Talk Club Management Ep. 33 - Onboarding New Employees

The newest CMAA Master Club Manager (MCM), Boris Gradina, MCM, CCE, joins us this week to share his research on the importance of onboarding new employees. He takes us through how he arrived at this topic for the MCM Monograph, the difference between orientation and onboarding, and why timing of the onboarding process is so crucial in ensuring long-term employee retention.

36 minJUN 23
Comments
Let's Talk Club Management Ep. 33 - Onboarding New Employees

Let's Talk Club Management Ep. 32 - Total Transparency

In this first episode of June, we sat down with Steve Buck, CCM, CCE, General Manager of the Stock Farm Club in Hamilton, MT. Steve’s club was hit by COVID-19, with eight of his golf course maintenance crew going down with the virus. He shares with us the experience of containing the virus, communicating with the local community and the state, and the biggest takeaways of the incident. From making sure his staff were cared for to navigating the politics of living and working in a small town, Steve’s story of crisis management is a must-hear for any club management professional.

40 minJUN 13
Comments
Let's Talk Club Management Ep. 32 - Total Transparency

Let's Talk Club Management Ep. 31 - Checking in with Our Student Chapters

Joining us this week are Josh Gay, a recent graduate of Florida State University and the outgoing President of the FSU Student Chapter as well as our colleague Christina Krueger, manager, Member Communities & Student Development. Josh shares with us a quick pulse check on how things are going down in Florida as well as his student chapter’s innovative efforts throughout the spring semester of social distancing. Relying on virtual meetings, the FSU chapter has been able to maintain regular check ins as well as experience virtual club tours. Even more exciting is the work the FSU Student Chapter and the FLCMAA Chapter have done to create a virtual summer internship program to help students fill the gaps left by employment and experience loss this summer.

23 minMAY 21
Comments
Let's Talk Club Management Ep. 31 - Checking in with Our Student Chapters

Let's Talk Club Management Ep. 30 - Membership Retainment: Steve Graves & AJ Redetzke Pt. 2

We're joined again this week by Steve Graves and AJ Redetzke - principals of Creative Golf Marketing, a CMAA Education Partner. Steve and AJ dive in to answering some hot button questions that we're hearing right now as the club industry begins to think about reopening and what strategies and changes may need to be implemented over the next few months. This second installment covers questions surrounding current Club members and discusses what allowances and adjustments may (or may not) need to be made as we move forward.

20 minMAY 14
Comments
Let's Talk Club Management Ep. 30 - Membership Retainment: Steve Graves & AJ Redetzke Pt. 2

Latest Episodes

Let's Talk Club Management Ep. 39 - Navigating Career Moves

This special presentation of the podcast was originally aired during the virtual Mid-Management Conference. We were thrilled to have the partners of Kopplin Kuebler & Wallace join us to chat about how best to navigate the landscape of career changes as a club management professional. Kopplin Kuebler & Wallace, a CMAA Business Partner, is a leading recruiting firm assisting with executive level club positions. Further, it offers a full range of consulting services such as Board Retreats, Team Development, Club and Department Assessments, and F&B Training as well as personalized assistance. Well-informed, inquisitive job candidates make better impressions and decisions in the job search. We were so glad to have the KKW team share their collective experience on both sides of the table as a club management professionals and recruiters to share with our listeners.

31 min1 w ago
Comments
Let's Talk Club Management Ep. 39 - Navigating Career Moves

Let's Talk Club Management Ep. 38 - COVID-Friendly Fall & Winter Events

As fall has arrived and cooler temperatures are on the way, managers will need to consider how to continue club events safely while the COVID-19 pandemic continues. Moving things inside will present unique challenges and colder temps will mean getting creative if events are held outdoors. Managers have taken to the Best Practices Exchange on CMAA Connect to share their ideas and for this episode, we’re joined by Susan Schenkel, CCM, CCE of the Woodstock Club in Indianapolis, as she shares some of the ways her club is adapting this fall. We also finally get to introduce our listeners to another CMAA new(ish) CMAA team member: Alanna Ross! Alanna joined our team back in January and it’s about time you got to know her!

49 min3 w ago
Comments
Let's Talk Club Management Ep. 38 - COVID-Friendly Fall & Winter Events

Let's Talk Club Management Ep. 37 - Coffee Talk with Jeff Bishop

One of the familiar sights at our annual events is the amazing coffee service provided by our friends at Royal Cup Coffee, a CMAA Business Partner. Since we can’t be together in-person, we wanted to have an opportunity to catch up with Jeff Bishop. Here’s a special Coffee Talk edition of the Let’s Talk Club Management podcast from this year’s Virtual Leadership/Legislative Conference.

26 minSEP 10
Comments
Let's Talk Club Management Ep. 37 - Coffee Talk with Jeff Bishop

Let's Talk Club Management Ep. 36: CMAA Fall Preview

This week on the podcast we are joined by a few of our CMAA HQ colleagues David McCabe and Kim Pasquale to discuss the upcoming slate of Fall events. From the Leadership/Legislative Conference to the Mid-Management Conference and the Communications Summit, there’s something on the schedule for everyone. Tune in to learn more and see what’s right for you.

45 minAUG 20
Comments
Let's Talk Club Management Ep. 36: CMAA Fall Preview

Let's Talk Club Management Ep. 35 - Beyond the Classroom

In this episode designed specifically for our CMAA Student Members, we talk learning beyond the classroom and how students can take advantage of all that the club industry offers for personal growth including internships, mentorship, and leadership opportunities. Student Chapter Alumni Caroline Hollatz, a 2018 graduate of Ohio University with a Bachelor of Science Degree in Restaurant, Hotel, and Tourism Management, who served as her Chapter’s President, and now works as the Student Liaison with the Ohio Valley Chapter, shares her passion. Our special correspondent for this episode is the charming and bubbly, Christina Krueger, Manager of Member Communities & Student Development.

31 minJUL 29
Comments
Let's Talk Club Management Ep. 35 - Beyond the Classroom

Let's Talk Club Management Ep. 34 - A Beer Garden in Massachusetts

July is here and we’re joined by Ryan Kenny, CCM, CCE, General Manager/COO of Dedham Country and Polo Club in Dedham, MA. Ryan shares with us Dedham’s fun (and delicious!) response to social distancing safety requirements. The Club repurposed an area into an outdoor dining area that has become a popular spot for members to enjoy local brews and wood-fired pizza, showcasing the creativity and ingenuity that has come to the surface during the pandemic. Take a listen and see how your club could adapt this idea!

23 minJUL 10
Comments
Let's Talk Club Management Ep. 34 - A Beer Garden in Massachusetts

Let's Talk Club Management Ep. 33 - Onboarding New Employees

The newest CMAA Master Club Manager (MCM), Boris Gradina, MCM, CCE, joins us this week to share his research on the importance of onboarding new employees. He takes us through how he arrived at this topic for the MCM Monograph, the difference between orientation and onboarding, and why timing of the onboarding process is so crucial in ensuring long-term employee retention.

36 minJUN 23
Comments
Let's Talk Club Management Ep. 33 - Onboarding New Employees

Let's Talk Club Management Ep. 32 - Total Transparency

In this first episode of June, we sat down with Steve Buck, CCM, CCE, General Manager of the Stock Farm Club in Hamilton, MT. Steve’s club was hit by COVID-19, with eight of his golf course maintenance crew going down with the virus. He shares with us the experience of containing the virus, communicating with the local community and the state, and the biggest takeaways of the incident. From making sure his staff were cared for to navigating the politics of living and working in a small town, Steve’s story of crisis management is a must-hear for any club management professional.

40 minJUN 13
Comments
Let's Talk Club Management Ep. 32 - Total Transparency

Let's Talk Club Management Ep. 31 - Checking in with Our Student Chapters

Joining us this week are Josh Gay, a recent graduate of Florida State University and the outgoing President of the FSU Student Chapter as well as our colleague Christina Krueger, manager, Member Communities & Student Development. Josh shares with us a quick pulse check on how things are going down in Florida as well as his student chapter’s innovative efforts throughout the spring semester of social distancing. Relying on virtual meetings, the FSU chapter has been able to maintain regular check ins as well as experience virtual club tours. Even more exciting is the work the FSU Student Chapter and the FLCMAA Chapter have done to create a virtual summer internship program to help students fill the gaps left by employment and experience loss this summer.

23 minMAY 21
Comments
Let's Talk Club Management Ep. 31 - Checking in with Our Student Chapters

Let's Talk Club Management Ep. 30 - Membership Retainment: Steve Graves & AJ Redetzke Pt. 2

We're joined again this week by Steve Graves and AJ Redetzke - principals of Creative Golf Marketing, a CMAA Education Partner. Steve and AJ dive in to answering some hot button questions that we're hearing right now as the club industry begins to think about reopening and what strategies and changes may need to be implemented over the next few months. This second installment covers questions surrounding current Club members and discusses what allowances and adjustments may (or may not) need to be made as we move forward.

20 minMAY 14
Comments
Let's Talk Club Management Ep. 30 - Membership Retainment: Steve Graves & AJ Redetzke Pt. 2
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