Himalaya-The Podcast Player

4.8K Ratings
Open In App
title

Overdue Advice: Cash Flow & Debt Collection Strategies to Grow Your Business

MetCredit

0
Followers
0
Plays
Overdue Advice: Cash Flow & Debt Collection Strategies to Grow Your Business

Overdue Advice: Cash Flow & Debt Collection Strategies to Grow Your Business

MetCredit

0
Followers
0
Plays
OVERVIEWEPISODESYOU MAY ALSO LIKE

Details

About Us

Overdue Advice is the podcast about cash flow strategies to grow your business. Each episode covers an aspect of credit management and accounts receivable. "Legal Collections (and How to Avoid Going to Court)," "Debt Doesn't Die: Estate Collections," and "How Professional Collectors Recover More," are just a few areas covered with rare industry insights. There's no show like it!Host Andreas Schwabe talks with guests including published authors, veteran collectors, accounts receivable trainers—and Brian Summerfelt, the CEO of MetCredit, North America's leader in ethical business debt collection, to examine all sides of debt recovery. Most importantly, you'll learn how to improve your business' cash flow—and put an end to bad debt forever.

Latest Episodes

Solutions for Unsolvable Debt with Jayde Samarzija, Quinn Yule, & Zack Abdi

“House poor” is more than just a label - when it happens, it’s a real crisis. Quinn Yule is a collections manager at Met Credit, and Zak Abdi is a collections advisor. When debt situations get serious or complex, they’ll refer the file to Jayde Samarzija - a mortgage broker with Canadian Financial Solutions.

19 MINMAR 20
Comments
Solutions for Unsolvable Debt with Jayde Samarzija, Quinn Yule, & Zack Abdi

Scaling Up Collections Teams for Clients with Murat Akbay

MetCredit is creating a new collection team for a significant new client, and Murat Akbay was promoted to manage it. Murat talks about how training works, why collections is so effective for businesses, and why he needs you on his team.

18 MINMAR 2
Comments
Scaling Up Collections Teams for Clients with Murat Akbay

Careers in Collections - How Long Term Employees Foster Success

The financial services sector is built on trust. The clearer the contract, the more trust. In debt collection experience is the currency of trust. Debt collection is a people business after all. And MetCredit's people know their business. If you tour MetCredit's offices, you'll see long time service awards of 5, 10, 15 and over 20 years experience. In business, longevity translates as consistency, reliability, and trust. In this episode of overdue advice, we talk to three of MetCredit's collections teams. Quinn Yule and Katrina Nillsen are Collections Managers; Zak Abdi is a Collections Consultant. We find out why they choose a career in collections, and what motivates them to serve their clients.

25 MINFEB 6
Comments
Careers in Collections - How Long Term Employees Foster Success

Communication Choices for Customers - Flexible Collections with Simon Howard

When you think about debt collection, you think about a phone call. There was a time when that was more or less true. It's 2020 and the telecom industry has shifted. Cord cutting means landlines aren't as available as they used to be, and there's no phone book for mobile phones. Text messaging have shifted when and where collectors can reach people. Simon Howard is the Canadian Director of Canadian Operations for Illion, an Australian company with a suite of debt "receivables optimization solutions." Simon Howard explains how Illion's tools allow collection agencies merge email, text and phone communications, and even payments by text, for more efficient and successful debt recovery.

23 MINJAN 23
Comments
Communication Choices for Customers - Flexible Collections with Simon Howard

Team-Driven Success: Team Building with Shawn Virk

Soft skills are hard. Debt collectors get results, but almost entirely through soft skills. Debt collection is, mostly, one person communicating with another. Shawn Virk is a Vice-President at MetCredit and leads the Vancouver team. He’s had special success in building a positive, safe, supportive environment where collectors can thrive, while getting outstanding results.

18 MINJAN 9
Comments
Team-Driven Success: Team Building with Shawn Virk

Keeping Up With Compliance with Greg Hunka

When companies are successful and reach a certain size, compliance becomes a full-time job. At MetCredit, that job belongs to Greg Hunka. Greg is the Quality Assurance Manager at MetCredit. Not only does he have to make sure collection teams are compliant with MetCredit’s own standards, and the law, and with client’s instructions. We did this interview because we wanted to get an overview of compliance - we’ll do a deep dive in a future episode. What I can say is it took weeks to get the interview setup because Greg Hunka is a very busy man making sure four call centres across Canada are all doing the right thing in the right way.

18 MIN2019 DEC 27
Comments
Keeping Up With Compliance with Greg Hunka

Legal Collections in the United States (and how to avoid it) with David Cook

We've covered Canada, but we've never talked about the United States. Today we're talking to a collections lawyer, so let's crunch some numbers. The United States sees about three times as many lawsuits per capita as Canada. It's a tough field. David Cook is a San Francisco collections attorney with an impressive track record. He's a prolific author and penned "The Debt Collector's Handbook" published by the American Bar Association, covering every aspect of debt collection, including enforcing judgements. He worked (and won) the highest profile collections case in American History against OJ Simpson. David Cooks insights can help you understand collections, and how to avoid legal collections, in the United States. http://cookcollectionattorneys.com/ https://www.metcredit.com/ https://metcreditusa.com/

18 MIN2019 DEC 14
Comments
Legal Collections in the United States (and how to avoid it) with David Cook

How Professional Collectors Recover More, with Tim Paulsen

Credit and debt collection is as much social engineering and art as it is about business and finance. The crux of debt collection is asking for the money, but it’s not like a sales job. Tim Paulsen is an Accounts Receivable expert focused on training collectors. He’s an author of several books including the Amazon 5-star rating for “Paid in Full” and “Tipping the Scales,” about maximizing collection returns. Tim is also the chair and managing director of the International Centre for Professional Collections, or ICPC. The conversation with Tim Paulsen covers a lot of ground, but we stick to his central focus: trained collectors make a bigger difference to your business’s bottom line than untrained collectors. https://trpaulsen.com/ http://www.metcredit.com

22 MIN2019 NOV 20
Comments
How Professional Collectors Recover More, with Tim Paulsen

The MetCredit Experience with George Preece

George Preece is a veteran and leader in accounts receivable in Canada. George joined MetCredit last year, and we decided to catch up with him for his perspective about the differences between internal debt collections at a company, and working for an agency, like MetCredit.

19 MIN2019 OCT 3
Comments
The MetCredit Experience with George Preece

Debt Doesn't Die: Estate Collections with JoJo Staples

After hours-long searching online, you'll find very little information about estate collections. What you will learn about estate collections - collecting from the deceased - is that it's a specialized branch of debt collection, virtually no one offers the service, and if you want to learn more, you pretty much have to talk to our guest, JoJo Staples.

19 MIN2019 SEP 19
Comments
Debt Doesn't Die: Estate Collections with JoJo Staples

Latest Episodes

Solutions for Unsolvable Debt with Jayde Samarzija, Quinn Yule, & Zack Abdi

“House poor” is more than just a label - when it happens, it’s a real crisis. Quinn Yule is a collections manager at Met Credit, and Zak Abdi is a collections advisor. When debt situations get serious or complex, they’ll refer the file to Jayde Samarzija - a mortgage broker with Canadian Financial Solutions.

19 MINMAR 20
Comments
Solutions for Unsolvable Debt with Jayde Samarzija, Quinn Yule, & Zack Abdi

Scaling Up Collections Teams for Clients with Murat Akbay

MetCredit is creating a new collection team for a significant new client, and Murat Akbay was promoted to manage it. Murat talks about how training works, why collections is so effective for businesses, and why he needs you on his team.

18 MINMAR 2
Comments
Scaling Up Collections Teams for Clients with Murat Akbay

Careers in Collections - How Long Term Employees Foster Success

The financial services sector is built on trust. The clearer the contract, the more trust. In debt collection experience is the currency of trust. Debt collection is a people business after all. And MetCredit's people know their business. If you tour MetCredit's offices, you'll see long time service awards of 5, 10, 15 and over 20 years experience. In business, longevity translates as consistency, reliability, and trust. In this episode of overdue advice, we talk to three of MetCredit's collections teams. Quinn Yule and Katrina Nillsen are Collections Managers; Zak Abdi is a Collections Consultant. We find out why they choose a career in collections, and what motivates them to serve their clients.

25 MINFEB 6
Comments
Careers in Collections - How Long Term Employees Foster Success

Communication Choices for Customers - Flexible Collections with Simon Howard

When you think about debt collection, you think about a phone call. There was a time when that was more or less true. It's 2020 and the telecom industry has shifted. Cord cutting means landlines aren't as available as they used to be, and there's no phone book for mobile phones. Text messaging have shifted when and where collectors can reach people. Simon Howard is the Canadian Director of Canadian Operations for Illion, an Australian company with a suite of debt "receivables optimization solutions." Simon Howard explains how Illion's tools allow collection agencies merge email, text and phone communications, and even payments by text, for more efficient and successful debt recovery.

23 MINJAN 23
Comments
Communication Choices for Customers - Flexible Collections with Simon Howard

Team-Driven Success: Team Building with Shawn Virk

Soft skills are hard. Debt collectors get results, but almost entirely through soft skills. Debt collection is, mostly, one person communicating with another. Shawn Virk is a Vice-President at MetCredit and leads the Vancouver team. He’s had special success in building a positive, safe, supportive environment where collectors can thrive, while getting outstanding results.

18 MINJAN 9
Comments
Team-Driven Success: Team Building with Shawn Virk

Keeping Up With Compliance with Greg Hunka

When companies are successful and reach a certain size, compliance becomes a full-time job. At MetCredit, that job belongs to Greg Hunka. Greg is the Quality Assurance Manager at MetCredit. Not only does he have to make sure collection teams are compliant with MetCredit’s own standards, and the law, and with client’s instructions. We did this interview because we wanted to get an overview of compliance - we’ll do a deep dive in a future episode. What I can say is it took weeks to get the interview setup because Greg Hunka is a very busy man making sure four call centres across Canada are all doing the right thing in the right way.

18 MIN2019 DEC 27
Comments
Keeping Up With Compliance with Greg Hunka

Legal Collections in the United States (and how to avoid it) with David Cook

We've covered Canada, but we've never talked about the United States. Today we're talking to a collections lawyer, so let's crunch some numbers. The United States sees about three times as many lawsuits per capita as Canada. It's a tough field. David Cook is a San Francisco collections attorney with an impressive track record. He's a prolific author and penned "The Debt Collector's Handbook" published by the American Bar Association, covering every aspect of debt collection, including enforcing judgements. He worked (and won) the highest profile collections case in American History against OJ Simpson. David Cooks insights can help you understand collections, and how to avoid legal collections, in the United States. http://cookcollectionattorneys.com/ https://www.metcredit.com/ https://metcreditusa.com/

18 MIN2019 DEC 14
Comments
Legal Collections in the United States (and how to avoid it) with David Cook

How Professional Collectors Recover More, with Tim Paulsen

Credit and debt collection is as much social engineering and art as it is about business and finance. The crux of debt collection is asking for the money, but it’s not like a sales job. Tim Paulsen is an Accounts Receivable expert focused on training collectors. He’s an author of several books including the Amazon 5-star rating for “Paid in Full” and “Tipping the Scales,” about maximizing collection returns. Tim is also the chair and managing director of the International Centre for Professional Collections, or ICPC. The conversation with Tim Paulsen covers a lot of ground, but we stick to his central focus: trained collectors make a bigger difference to your business’s bottom line than untrained collectors. https://trpaulsen.com/ http://www.metcredit.com

22 MIN2019 NOV 20
Comments
How Professional Collectors Recover More, with Tim Paulsen

The MetCredit Experience with George Preece

George Preece is a veteran and leader in accounts receivable in Canada. George joined MetCredit last year, and we decided to catch up with him for his perspective about the differences between internal debt collections at a company, and working for an agency, like MetCredit.

19 MIN2019 OCT 3
Comments
The MetCredit Experience with George Preece

Debt Doesn't Die: Estate Collections with JoJo Staples

After hours-long searching online, you'll find very little information about estate collections. What you will learn about estate collections - collecting from the deceased - is that it's a specialized branch of debt collection, virtually no one offers the service, and if you want to learn more, you pretty much have to talk to our guest, JoJo Staples.

19 MIN2019 SEP 19
Comments
Debt Doesn't Die: Estate Collections with JoJo Staples
hmly
Welcome to Himalaya LearningDozens of podcourses featuring over 100 experts are waiting for you.