title

The Customer Success Podcast

Gainsight

2
Followers
1
Plays
The Customer Success Podcast

The Customer Success Podcast

Gainsight

2
Followers
1
Plays
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About Us

The Customer Success Podcast aims to uncover the stories, perspectives, and best practices around the leading Customer Success programs. Hosted by Allison Pickens(Chief Customer Officer at Gainsight), she shares those stories alongside an all-star roster of special guests.

Latest Episodes

Why Win/Loss Analysis is Essential for Customer Success with Natasha Narayan (CEO, IcebergIQ)

In this episode, Ruben Rabago(Chief Strategist, Gainsight) sits down with Natasha Narayan(CEO, IcebergIQ) to examine and discuss why Win/Loss Analysis is essential for customer success-driven organizations, why she co-founded IcebergIQ, and more.

34 MINJAN 17
Comments
Why Win/Loss Analysis is Essential for Customer Success with Natasha Narayan (CEO, IcebergIQ)

Onboarding Employees? Start with Customer Success. Featuring Jo Massie( VP OF CS, Slido)

In this episode, Ruben Rabago(Chief Strategist, Gainsight) sits down with Jo Massie(VP of Customer Success, Slido) to discuss how Customer Success is at the center of every employee's onboarding, managing global teams, and more.

36 MIN2019 DEC 7
Comments
Onboarding Employees? Start with Customer Success. Featuring Jo Massie( VP OF CS, Slido)

Driving Systematic Success with Peter Armaly (Sr. Director, CS Business Advisory Services, Oracle)

In this episode, Allison Pickens (COO, Gainsight) sits down with Peter Armaly (Senior Director of Customer Success Business Advisory Services, Oracle) to discuss how Oracle is using advisory services both externally and internally to drive success, how his team approaches CS organization, and more.

38 MIN2019 NOV 19
Comments
Driving Systematic Success with Peter Armaly (Sr. Director, CS Business Advisory Services, Oracle)

The Power of Language in Customer Relationships with Yamini Rangan (CCO, Dropbox)

In this episode, Allison Pickens(COO, Gainsight) sits down with Yamini Rangan (CCO, Dropbox) to discuss why the terms are so important within the customer relationship, how to breakdown silos between teams, and more.

27 MIN2019 NOV 11
Comments
The Power of Language in Customer Relationships with Yamini Rangan (CCO, Dropbox)

How Oracle Leads their Customer Success team with Catherine Blackmore (GVP of CS, Oracle)

In this episode, Ruben Rabago (Chief Strategist, Pulse Programs) sits down with Catherine Blackmore (Global Vice President of Customer Success, Oracle) to discuss how Oracle's customer success team operates, how to incentivize your customer success team, and what Oracle is doing to increase diversity within their recruiting pipeline.

40 MIN2019 OCT 22
Comments
How Oracle Leads their Customer Success team with Catherine Blackmore (GVP of CS, Oracle)

Accountability-driven Success with Stefanie Caldwell (NarrativeScience) & Matt Davis (AlphaHQ)

In this episode, Brian Brannon (Marketing Program Manager, Gainsight)sits down with Stefanie Caldwell (VP of CS, NarrativeScience) and Matt Davis (Head of Revenue, AlphaHQ) to discuss why accountability is crucial for success, the importance of discovery for a CSM, and more.

33 MIN2019 OCT 15
Comments
Accountability-driven Success with Stefanie Caldwell (NarrativeScience) & Matt Davis (AlphaHQ)

How To Create A Diverse Customer Success Team With Carine Roman

In this episode, Allison Pickens (COO, Gainsight) sits down with Carine Roman (Global Head of Customer Success, Linkedin Talent Solutions) to discuss how to create a diverse customer success team, why the process is important in gathering a diverse recruiting pipeline, and more.

31 MIN2019 OCT 2
Comments
How To Create A Diverse Customer Success Team With Carine Roman

How KeepTruckin Manages their CS program while adding a thousand customers a week with John Gleeson

In this episode, Allison Pickens (COO, Gainsight) sits down with John Gleeson (Head of Customer Success - Upmarket, KeepTruckin) to discuss how KeepTruckin has managed to effectively scale their customer success team while adding a thousand customers a week, and more.

31 MIN2019 SEP 23
Comments
How KeepTruckin Manages their CS program while adding a thousand customers a week with John Gleeson

Trends in Customer Success Team Culture with David Sakamoto (VP of Customer Success, GitLabs)

In this episode, Allison Pickens (COO, Gainsight) sits down with David Sakamoto (VP of Customer Success at GitLabs) to discuss a recent study he completed on cultural trends within CSM teams, what it means for the industry, and how to develop a leading CS culture.

27 MIN2019 SEP 23
Comments
Trends in Customer Success Team Culture with David Sakamoto (VP of Customer Success, GitLabs)

Efficiency and Effectiveness of the Customer Success Manager with Peter Armaly

In this episode, Allison Pickens (COO, Gainsight) sits down with Peter Armaly (Senior Director of Customer Success Business Advisory Services, Oracle) to discuss his experience in helping to build Oracle's customer success team, how CSMs can become more efficient, and how to drive effectiveness through process.

33 MIN2019 SEP 9
Comments
Efficiency and Effectiveness of the Customer Success Manager with Peter Armaly

Latest Episodes

Why Win/Loss Analysis is Essential for Customer Success with Natasha Narayan (CEO, IcebergIQ)

In this episode, Ruben Rabago(Chief Strategist, Gainsight) sits down with Natasha Narayan(CEO, IcebergIQ) to examine and discuss why Win/Loss Analysis is essential for customer success-driven organizations, why she co-founded IcebergIQ, and more.

34 MINJAN 17
Comments
Why Win/Loss Analysis is Essential for Customer Success with Natasha Narayan (CEO, IcebergIQ)

Onboarding Employees? Start with Customer Success. Featuring Jo Massie( VP OF CS, Slido)

In this episode, Ruben Rabago(Chief Strategist, Gainsight) sits down with Jo Massie(VP of Customer Success, Slido) to discuss how Customer Success is at the center of every employee's onboarding, managing global teams, and more.

36 MIN2019 DEC 7
Comments
Onboarding Employees? Start with Customer Success. Featuring Jo Massie( VP OF CS, Slido)

Driving Systematic Success with Peter Armaly (Sr. Director, CS Business Advisory Services, Oracle)

In this episode, Allison Pickens (COO, Gainsight) sits down with Peter Armaly (Senior Director of Customer Success Business Advisory Services, Oracle) to discuss how Oracle is using advisory services both externally and internally to drive success, how his team approaches CS organization, and more.

38 MIN2019 NOV 19
Comments
Driving Systematic Success with Peter Armaly (Sr. Director, CS Business Advisory Services, Oracle)

The Power of Language in Customer Relationships with Yamini Rangan (CCO, Dropbox)

In this episode, Allison Pickens(COO, Gainsight) sits down with Yamini Rangan (CCO, Dropbox) to discuss why the terms are so important within the customer relationship, how to breakdown silos between teams, and more.

27 MIN2019 NOV 11
Comments
The Power of Language in Customer Relationships with Yamini Rangan (CCO, Dropbox)

How Oracle Leads their Customer Success team with Catherine Blackmore (GVP of CS, Oracle)

In this episode, Ruben Rabago (Chief Strategist, Pulse Programs) sits down with Catherine Blackmore (Global Vice President of Customer Success, Oracle) to discuss how Oracle's customer success team operates, how to incentivize your customer success team, and what Oracle is doing to increase diversity within their recruiting pipeline.

40 MIN2019 OCT 22
Comments
How Oracle Leads their Customer Success team with Catherine Blackmore (GVP of CS, Oracle)

Accountability-driven Success with Stefanie Caldwell (NarrativeScience) & Matt Davis (AlphaHQ)

In this episode, Brian Brannon (Marketing Program Manager, Gainsight)sits down with Stefanie Caldwell (VP of CS, NarrativeScience) and Matt Davis (Head of Revenue, AlphaHQ) to discuss why accountability is crucial for success, the importance of discovery for a CSM, and more.

33 MIN2019 OCT 15
Comments
Accountability-driven Success with Stefanie Caldwell (NarrativeScience) & Matt Davis (AlphaHQ)

How To Create A Diverse Customer Success Team With Carine Roman

In this episode, Allison Pickens (COO, Gainsight) sits down with Carine Roman (Global Head of Customer Success, Linkedin Talent Solutions) to discuss how to create a diverse customer success team, why the process is important in gathering a diverse recruiting pipeline, and more.

31 MIN2019 OCT 2
Comments
How To Create A Diverse Customer Success Team With Carine Roman

How KeepTruckin Manages their CS program while adding a thousand customers a week with John Gleeson

In this episode, Allison Pickens (COO, Gainsight) sits down with John Gleeson (Head of Customer Success - Upmarket, KeepTruckin) to discuss how KeepTruckin has managed to effectively scale their customer success team while adding a thousand customers a week, and more.

31 MIN2019 SEP 23
Comments
How KeepTruckin Manages their CS program while adding a thousand customers a week with John Gleeson

Trends in Customer Success Team Culture with David Sakamoto (VP of Customer Success, GitLabs)

In this episode, Allison Pickens (COO, Gainsight) sits down with David Sakamoto (VP of Customer Success at GitLabs) to discuss a recent study he completed on cultural trends within CSM teams, what it means for the industry, and how to develop a leading CS culture.

27 MIN2019 SEP 23
Comments
Trends in Customer Success Team Culture with David Sakamoto (VP of Customer Success, GitLabs)

Efficiency and Effectiveness of the Customer Success Manager with Peter Armaly

In this episode, Allison Pickens (COO, Gainsight) sits down with Peter Armaly (Senior Director of Customer Success Business Advisory Services, Oracle) to discuss his experience in helping to build Oracle's customer success team, how CSMs can become more efficient, and how to drive effectiveness through process.

33 MIN2019 SEP 9
Comments
Efficiency and Effectiveness of the Customer Success Manager with Peter Armaly
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