Episode #10 - When the Phone RINGS...Ten WINNING Keys for the NEW Business Enquiry!

Episode #9 - TEN Worst Mistakes when taking the New Business Enquiry

Episode#8 - The Hawaiian Files - When URGENCY goes on vacation

Episode #7- The Sunshine Coast Files- When New Business Inquiry Conversation counts!

Episode #6- The Phoenix Files “Sorry...that’s not my job!”

Episode #5- the Wellington Files- ‘Please just take a look at the website’!

Episode #4- The Sydney Files- The STRUGGLE is real

Episode #3- Top Secret: The Orlando Files

Episode #2- (The Auckland Files) TEN Agencies: Staff Disconnect, ‘Too busy’ to GROW…Finding another $127,000 per year in fees

Episode #1- (14 Agencies) THE BIG Holes, The 'Low-Balling' and the Surprises!