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Transforming the Customer Experience with Kristina Evey | Inspiring Business Leaders With Strategies to Increase Profits and

Kristina Evey

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Transforming the Customer Experience with Kristina Evey | Inspiring Business Leaders With Strategies to Increase Profits and

Transforming the Customer Experience with Kristina Evey | Inspiring Business Leaders With Strategies to Increase Profits and

Kristina Evey

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Followers
0
Plays
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About Us

Transforming the Customer Experience is a podcast created for you, the Business Owner, Leader, or Manager. If you are looking for strategies, motivation, and ACTIONABLE advice during your commute, Kristina Evey delivers every week. Each episode brings you a crucial element of creating a Customer Centric Culture designed to bring clarity and alignment within your organization with the ultimate goal of getting new customers and increasing your profits!

Latest Episodes

17. Managing Customer Expectations to Ensure Customer Loyalty

Customer expectations can make or break their perception of the customer experience they've had when working with us. The way to ensure success is to MANAGE their expectations. Let them know what to expect, when, and how it will happen every step along the way. This podcast delivers strategies to keep everyone on the same page and promote successful outcomes.

31 MIN2016 MAR 14
Comments
17. Managing Customer Expectations to Ensure Customer Loyalty

16. Using Empathy to Build HUMAN Business Relationships

Empathy is crucial in building business relationships that separate us from a world of process and automation. This podcast gives detailed examples of exactly what empathy is, why it is important in business, and how to develop it within your staff and business.

26 MIN2016 FEB 29
Comments
16. Using Empathy to Build HUMAN Business Relationships

Written Communication Skills to Improve the Customer Experience

Once it's in print, it's ALWAYS in print. Any printed conversations - digital or paper and ink - with or ABOUT a customer live on for eternity. Because of this, we need to be extremely cautious and proactive about what is written to a customer and about the customer. Different topics regarding the length, the way to address your customers, who to include and not include, content of the email or letter, etc are all covered here. Don't let your written communications be your downfall.

27 MIN2016 FEB 8
Comments
Written Communication Skills to Improve the Customer Experience

14 - Phone Skills That Improve Customer Satisfaction and Loyalty

Almost every company in the world interacts with customers on the phone to some extent. But how many do it WELL? This podcast shares proven methods that will present your company in the most professional manner anytime a customer calls.

32 MIN2016 FEB 1
Comments
14 - Phone Skills That Improve Customer Satisfaction and Loyalty

13. Transparency Impacts the Customer Experience

Transparency is a key component of both the customer experience and effective leadership. Transparency is the ability to let customers know what you are capable of, the best pricing you can give, and the results you can provide. True transparency is letting your prospects and customers know they might not get the outcome they expect. Transparency in leadership relies on the trust you've built with your teams. This podcast explains how to build that trust and get your team to support your initiatives to improve your customer experience.

16 MIN2015 DEC 8
Comments
13. Transparency Impacts the Customer Experience

12. Caring and Mindset Create Amazing Customer Experiences

Customer Experiences are generated by the feeling of caring that we deliver to our customers. This podcast describes how to create the feeling that each customer is your most important and favorite customer that you'll come into contact with.

16 MIN2015 NOV 17
Comments
12. Caring and Mindset Create Amazing Customer Experiences

11. Five Steps to Building a Better Customer Experience Through Better Service

These five basic steps to better customer service are the pillars to building better experience for your customers. This podcast explains each step in detail and how to work with your staff to actively engage with you, your company, and your customers. Using these five steps as a foundation will increase your sales, customer loyalty AND staff engagement.

25 MIN2015 NOV 9
Comments
11. Five Steps to Building a Better Customer Experience Through Better Service

10. Would Your Business Survive If You Doubled Your Sales in One Year?

Everyone dreams of more customers, more sales, more profits. But would your business survive that growth? This podcast walks you through the dream of growth and helps you take a hard look at the areas you need to consider focusing on to be sure you grow effectively and don’t ever hear from your customers… “They grew so fast they forgot about me. So I left and found a company that cares.”

16 MIN2015 NOV 4
Comments
10. Would Your Business Survive If You Doubled Your Sales in One Year?

9. Creating the Ideal Culture to Deliver Amazing Customer Experiences

A customer centric culture is essential in delivering amazing customer experiences. This podcast walks you through the steps of defining and creating your ideal culture that will allow your staff to work with customers in the best possible way.

19 MIN2015 OCT 19
Comments
9. Creating the Ideal Culture to Deliver Amazing Customer Experiences

8. Preparing Your Team to Transform the Customer Experience

Preparing your teams to improve and transform the customer experience is key. Most companies get it wrong. This episode walks you through step by step how to preframe your initiative to get your teams in the right mindset by letting them know why your company is focusing on this, what they'll gain from this focus, and what you expect out of them.

15 MIN2015 OCT 15
Comments
8. Preparing Your Team to Transform the Customer Experience

Latest Episodes

17. Managing Customer Expectations to Ensure Customer Loyalty

Customer expectations can make or break their perception of the customer experience they've had when working with us. The way to ensure success is to MANAGE their expectations. Let them know what to expect, when, and how it will happen every step along the way. This podcast delivers strategies to keep everyone on the same page and promote successful outcomes.

31 MIN2016 MAR 14
Comments
17. Managing Customer Expectations to Ensure Customer Loyalty

16. Using Empathy to Build HUMAN Business Relationships

Empathy is crucial in building business relationships that separate us from a world of process and automation. This podcast gives detailed examples of exactly what empathy is, why it is important in business, and how to develop it within your staff and business.

26 MIN2016 FEB 29
Comments
16. Using Empathy to Build HUMAN Business Relationships

Written Communication Skills to Improve the Customer Experience

Once it's in print, it's ALWAYS in print. Any printed conversations - digital or paper and ink - with or ABOUT a customer live on for eternity. Because of this, we need to be extremely cautious and proactive about what is written to a customer and about the customer. Different topics regarding the length, the way to address your customers, who to include and not include, content of the email or letter, etc are all covered here. Don't let your written communications be your downfall.

27 MIN2016 FEB 8
Comments
Written Communication Skills to Improve the Customer Experience

14 - Phone Skills That Improve Customer Satisfaction and Loyalty

Almost every company in the world interacts with customers on the phone to some extent. But how many do it WELL? This podcast shares proven methods that will present your company in the most professional manner anytime a customer calls.

32 MIN2016 FEB 1
Comments
14 - Phone Skills That Improve Customer Satisfaction and Loyalty

13. Transparency Impacts the Customer Experience

Transparency is a key component of both the customer experience and effective leadership. Transparency is the ability to let customers know what you are capable of, the best pricing you can give, and the results you can provide. True transparency is letting your prospects and customers know they might not get the outcome they expect. Transparency in leadership relies on the trust you've built with your teams. This podcast explains how to build that trust and get your team to support your initiatives to improve your customer experience.

16 MIN2015 DEC 8
Comments
13. Transparency Impacts the Customer Experience

12. Caring and Mindset Create Amazing Customer Experiences

Customer Experiences are generated by the feeling of caring that we deliver to our customers. This podcast describes how to create the feeling that each customer is your most important and favorite customer that you'll come into contact with.

16 MIN2015 NOV 17
Comments
12. Caring and Mindset Create Amazing Customer Experiences

11. Five Steps to Building a Better Customer Experience Through Better Service

These five basic steps to better customer service are the pillars to building better experience for your customers. This podcast explains each step in detail and how to work with your staff to actively engage with you, your company, and your customers. Using these five steps as a foundation will increase your sales, customer loyalty AND staff engagement.

25 MIN2015 NOV 9
Comments
11. Five Steps to Building a Better Customer Experience Through Better Service

10. Would Your Business Survive If You Doubled Your Sales in One Year?

Everyone dreams of more customers, more sales, more profits. But would your business survive that growth? This podcast walks you through the dream of growth and helps you take a hard look at the areas you need to consider focusing on to be sure you grow effectively and don’t ever hear from your customers… “They grew so fast they forgot about me. So I left and found a company that cares.”

16 MIN2015 NOV 4
Comments
10. Would Your Business Survive If You Doubled Your Sales in One Year?

9. Creating the Ideal Culture to Deliver Amazing Customer Experiences

A customer centric culture is essential in delivering amazing customer experiences. This podcast walks you through the steps of defining and creating your ideal culture that will allow your staff to work with customers in the best possible way.

19 MIN2015 OCT 19
Comments
9. Creating the Ideal Culture to Deliver Amazing Customer Experiences

8. Preparing Your Team to Transform the Customer Experience

Preparing your teams to improve and transform the customer experience is key. Most companies get it wrong. This episode walks you through step by step how to preframe your initiative to get your teams in the right mindset by letting them know why your company is focusing on this, what they'll gain from this focus, and what you expect out of them.

15 MIN2015 OCT 15
Comments
8. Preparing Your Team to Transform the Customer Experience
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