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Martech Zone Interviews

Douglas Karr

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Martech Zone Interviews

Martech Zone Interviews

Douglas Karr

2
Followers
2
Plays
OVERVIEWEPISODESYOU MAY ALSO LIKE

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Douglas Karr Interviews Business, Marketing, and Sales Leaders

Latest Episodes

Katie Mares: How Brands Can Listen and Respond To Their Most Influential Consumer... Women

In this Martech Zone Interview, we speak to Katie Mares, author of Earning Her Business: The Importance of Tailoring Your Brand Experience to the Female Consumer. Although the female movement is interwoven into our social world and people preach girl power, Katie has seen that this mindset hasn't penetrated business branding or the experience businesses provide to women. Most businesses have a transaction process to deliver the service they provide, but very few businesses focus on elevating interaction so that a brand experience includes a personal connection with the consumer and addresses their genuine interests and needs. This branding disconnect is a problem not only for female consumers but also for businesses that lose potential sales and women's loyalty. Earning Her Business is about showing businesses how to transform the transactional service a woman currently receives into the alluring, interactional experience she craves. In this interview, Katie explains how women influ...

31 MIN3 w ago
Comments
Katie Mares: How Brands Can Listen and Respond To Their Most Influential Consumer... Women

Torchlite: The Marketplace for Small Business Salesforce Essentials "Flexperts"

In this Martech Zone Interview, we interview Susan Marshall, founder and CEO of Torchlite. Susan shares the organization's partnership and focus on supporting small businesses with their Salesforce Essentials implementations and support. Salesforce Essentials is a CRM that's specifically designed for small businesses from Salesforce. In true Salesforce fashion, the platform can be tailored to your business, is quite flexible, and has a ton of integration capabilities. Implementing, integrating, or customizing the platform is possible but some companies often don't have the resources or expertise to do it. Torchlite worked directly with Salesforce to develop a team of Flexperts that can be hired as needed to assist your small business. As well, Torchlite offers a number of affordable Playbooks - standard packages to get your business up and running.Special Guest: Susan Marshall.Sponsored By:Highbridge: With a minimum of a decade each in the technology industry, Highbridge are leading...

27 MIN3 w ago
Comments
Torchlite: The Marketplace for Small Business Salesforce Essentials "Flexperts"

Brand Storytelling: Putting Your Customers At The Heart of Your Brand Story with Miri Rodriguez

In this MarTech Martech Zone, we speak to Award-winning Microsoft storyteller Miri Rodriguez. Ms. Rodriguez is responsible for finding, crafting, and leveraging stories that motivate and connect with the modern consumer. Now, she’s offering practical tools to help you become a skilled brand storyteller, both at the personal and business levels. A brand’s story has become so crucial to its marketing strategy that Microsoft has an entire department devoted to storytelling. Unfortunately, most companies struggle to make genuine connections, resorting to outdated strategies to engage audiences. If you don’t have the budget for a storytelling department, how can you stand out from the crowd? In her book, Brand Storytelling, Ms. Rodriguez wants to bring you back to the heart of brand loyalty, consumer behavior, and engagement as a business strategy, revealing how storytelling triggers the emotions that humans are driven by. Her book will guide you to assess, dismantle, and rebuild any ...

20 MINJUN 12
Comments
Brand Storytelling: Putting Your Customers At The Heart of Your Brand Story with Miri Rodriguez

Walker Sands: How Companies Must Adjust Their Messaging In The Midst Of The COVID-19 Pandemic

In this MarTech Martech Zone we speak to Courtney Beasley, VP of Marketing for Walker Sands, about how companies can best adjust their messaging in the midst of the COVID-19 pandemic. Some businesses are going through a ‘moment,’ flourishing during the pandemic while many others are seeing negative effects on sales, revenue, and operations. Given that the spectrum of outcomes is vastly different, the standard We’re here for you messaging isn’t going to cut it for everyone. Marketers need customized insights to better navigate the uncertain times brought on by the pandemic if they want their messaging to directly correlate with the state of their business in an impactful way. Courtney discusses the different ways marketers should adapt messaging based on their situation. Courtney is also sharing insights from Walker Sand's new tool, the 2020 B2B Marketing Insights Playbook for COVID-19, to address marketing's place in the current state of the world. The playbook is a peer-based, ...

27 MINMAY 23
Comments
Walker Sands: How Companies Must Adjust Their Messaging In The Midst Of The COVID-19 Pandemic

Purposely: Finding Purpose and Value Beyond Your Marketing Role In A Questionable Economy

In this MarTech Zone interview, Douglas speaks to entrepreneur, John Qualls. John has had an incredible career launching and leading several companies. His most recent company is Purposely, a platform to empower employees or individuals to benchmark and optimize their culture to improve employee performance and satisfaction. Talent optimization is one of the most critical factors that will determine if your business is able to reach and exceed your desired business results. While most business strategies focus on technical and functional aspects talent optimization should be a central part of your business strategy. With talent optimization, use a human lens to convert your business strategy into a compelling story that will engage employees. With so many companies laying off people the last couple weeks, Marketing departments that were already scarce are now at critical levels. For companies looking to thrive, they need to find and keep the best talent. And for those who were laid ...

65 MINAPR 8
Comments
Purposely: Finding Purpose and Value Beyond Your Marketing Role In A Questionable Economy

Marc Stein, SVP, Reveals How Dell Technologies is Building a Single View of the Customer

In this Martech Zone Interview, we speak to Marc Stein. Marc is responsible for Dell Technologies Customer Data and Insights. We discuss the advancements that Dell Technologies has made to provide a single view of their customer across all continents, products, and services. Marc leads a team comprised of data scientists, design thinkers and program managers who translate operational, financial and customer experience data into emerging insights and then drive cross-functional programs to improve customer economics and NPS. Dell Technologies is unique in the world in that they've actually developed a single view of their customers from thousands of different data feeds through a data lake. It's a fascinating advancement and Marc explains the journey they've made, their goals, compliance concerns, and ultimately how the companies within the Dell technologies family is utilizing the data.Special Guest: Marc Stein.Sponsored By:DK New Media: If you're a marketing and technology firm tha...

27 MIN2019 OCT 19
Comments
Marc Stein, SVP, Reveals How Dell Technologies is Building a Single View of the Customer

Jason Rozenblat of CallRail: Implementing a Marketing and Advertising Attribution Strategy

In this Martech Zone Interview, we speak to Jason Rozenblat, Vice President of Sales for CallRail. We discuss the problems that an attribution platform can help mitigate for organizations that are struggling with identifying where to invest their marketing, advertising, and sales efforts. CallRail is the leading provider of marketing software to businesses who want a single attribution platform to capture the journey from visitors to leads to customers. More than 100,000 companies and agencies use CallRail’s easy-to-use marketing attribution and conversation intelligence software to optimize lead generation and improve sales. From tracking calls to website form submissions, its all-in-one platform takes the hassle out of reporting with a single source of truth for marketing ROI. CallRail's platform provides companies with the ability to do: Call tracking and analytics - Measure phone call conversions from your search, digital, and offline marketing campaigns – including PPC keywor...

23 MIN2019 OCT 2
Comments
Jason Rozenblat of CallRail: Implementing a Marketing and Advertising Attribution Strategy

Audelia Boker, CMO of Glassbox: The Impact of Customer Experience on Enterprise

In this Martech Zone Interview, we speak to Audelia Boker, CMO of Glassbox about the impact of customer experience on enterprise and how companies are incorporating customer experience analytics and platforms to monitor, measure, and improve their bottom lines. Audelia Boker is an expert who works in the customer experience space and provides an overview of the technology, explains why it is of interest, and discusses what all this consolidation means and how it will likely play out in the long run. Audelia provides a front-line view of how the industry is changing, as her company Glassbox is benefiting from it. Glassbox is a leading enterprise Digital Customer Experience solution, and recently announced a new strategic partnership with Microsoft. Glassbox will actively work with Microsoft and its sales and marketing teams to sell its customer management solution to Microsoft’s extensive customer base, as well as its wide network of partners globally. By combining Azure cloud servi...

21 MIN2019 AUG 9
Comments
Audelia Boker, CMO of Glassbox: The Impact of Customer Experience on Enterprise

Jaime Bettencourt of Mood Media: Elevating the Customer Experience and the Impact of Sensory Marketing

In this Martech Zone Interview we speak to Jaime Bettencourt, the SVP of Premier Sales & Account Management for Mood Media on the Impact of Sensory Marketing in Retail. Mood Media released a study where they asked more than 10,000 consumers around the world what they most enjoy about the in-store shopping experience. They sought to learn which sensory elements have the greatest influence on customer attitudes and behaviors when shopping. What did they take away from the study? In summary... Sensory marketing matters Customers are influenced by and respond to their sensory environment Investment in a sensory marketing strategy can pay meaningful dividends This study provides important customer insights, inspiration and fresh ideas. You'll look at things differently, listen more intently, feel with greater purpose and be more conscious of your surroundings and your customers when you consider the evolution of the Customer Experience.Special Guest: Jaime Bettencourt.Sponsored By:DK New...

24 MIN2019 APR 4
Comments
Jaime Bettencourt of Mood Media: Elevating the Customer Experience and the Impact of Sensory Marketing

Randy Frisch Returns With His New Book: F#ck Content Marketing

In this Martech Zone Interview, we speak to Randy Frisch, Co-Founder, CMO and President of Uberflip. Randy returns to the podcast to discuss his new book, F#ck Content Marketing. Heads up... it's actually not a book for content marketers. Instead, it's for everyone in the organization who needs better context and direction for how to drive demand, revenue, and relationships with content. Truly effective companies (and marketers) create content experiences, drawing the customer into an immersive infinite scroll that mirrors the consumer experience of Netflix, Spotify, and other billion-dollar brands. Randy Frisch will push you to rethink how you approach content for complex buyer journeys. The current mindset is all about volume--the more content created, the better. But the reality is that almost 70 percent of content created within an organization is never used, and there's little point investing in content marketing if you're not leveraging the assets you create. In this book, Fri...

24 MIN2019 APR 2
Comments
Randy Frisch Returns With His New Book: F#ck Content Marketing

Latest Episodes

Katie Mares: How Brands Can Listen and Respond To Their Most Influential Consumer... Women

In this Martech Zone Interview, we speak to Katie Mares, author of Earning Her Business: The Importance of Tailoring Your Brand Experience to the Female Consumer. Although the female movement is interwoven into our social world and people preach girl power, Katie has seen that this mindset hasn't penetrated business branding or the experience businesses provide to women. Most businesses have a transaction process to deliver the service they provide, but very few businesses focus on elevating interaction so that a brand experience includes a personal connection with the consumer and addresses their genuine interests and needs. This branding disconnect is a problem not only for female consumers but also for businesses that lose potential sales and women's loyalty. Earning Her Business is about showing businesses how to transform the transactional service a woman currently receives into the alluring, interactional experience she craves. In this interview, Katie explains how women influ...

31 MIN3 w ago
Comments
Katie Mares: How Brands Can Listen and Respond To Their Most Influential Consumer... Women

Torchlite: The Marketplace for Small Business Salesforce Essentials "Flexperts"

In this Martech Zone Interview, we interview Susan Marshall, founder and CEO of Torchlite. Susan shares the organization's partnership and focus on supporting small businesses with their Salesforce Essentials implementations and support. Salesforce Essentials is a CRM that's specifically designed for small businesses from Salesforce. In true Salesforce fashion, the platform can be tailored to your business, is quite flexible, and has a ton of integration capabilities. Implementing, integrating, or customizing the platform is possible but some companies often don't have the resources or expertise to do it. Torchlite worked directly with Salesforce to develop a team of Flexperts that can be hired as needed to assist your small business. As well, Torchlite offers a number of affordable Playbooks - standard packages to get your business up and running.Special Guest: Susan Marshall.Sponsored By:Highbridge: With a minimum of a decade each in the technology industry, Highbridge are leading...

27 MIN3 w ago
Comments
Torchlite: The Marketplace for Small Business Salesforce Essentials "Flexperts"

Brand Storytelling: Putting Your Customers At The Heart of Your Brand Story with Miri Rodriguez

In this MarTech Martech Zone, we speak to Award-winning Microsoft storyteller Miri Rodriguez. Ms. Rodriguez is responsible for finding, crafting, and leveraging stories that motivate and connect with the modern consumer. Now, she’s offering practical tools to help you become a skilled brand storyteller, both at the personal and business levels. A brand’s story has become so crucial to its marketing strategy that Microsoft has an entire department devoted to storytelling. Unfortunately, most companies struggle to make genuine connections, resorting to outdated strategies to engage audiences. If you don’t have the budget for a storytelling department, how can you stand out from the crowd? In her book, Brand Storytelling, Ms. Rodriguez wants to bring you back to the heart of brand loyalty, consumer behavior, and engagement as a business strategy, revealing how storytelling triggers the emotions that humans are driven by. Her book will guide you to assess, dismantle, and rebuild any ...

20 MINJUN 12
Comments
Brand Storytelling: Putting Your Customers At The Heart of Your Brand Story with Miri Rodriguez

Walker Sands: How Companies Must Adjust Their Messaging In The Midst Of The COVID-19 Pandemic

In this MarTech Martech Zone we speak to Courtney Beasley, VP of Marketing for Walker Sands, about how companies can best adjust their messaging in the midst of the COVID-19 pandemic. Some businesses are going through a ‘moment,’ flourishing during the pandemic while many others are seeing negative effects on sales, revenue, and operations. Given that the spectrum of outcomes is vastly different, the standard We’re here for you messaging isn’t going to cut it for everyone. Marketers need customized insights to better navigate the uncertain times brought on by the pandemic if they want their messaging to directly correlate with the state of their business in an impactful way. Courtney discusses the different ways marketers should adapt messaging based on their situation. Courtney is also sharing insights from Walker Sand's new tool, the 2020 B2B Marketing Insights Playbook for COVID-19, to address marketing's place in the current state of the world. The playbook is a peer-based, ...

27 MINMAY 23
Comments
Walker Sands: How Companies Must Adjust Their Messaging In The Midst Of The COVID-19 Pandemic

Purposely: Finding Purpose and Value Beyond Your Marketing Role In A Questionable Economy

In this MarTech Zone interview, Douglas speaks to entrepreneur, John Qualls. John has had an incredible career launching and leading several companies. His most recent company is Purposely, a platform to empower employees or individuals to benchmark and optimize their culture to improve employee performance and satisfaction. Talent optimization is one of the most critical factors that will determine if your business is able to reach and exceed your desired business results. While most business strategies focus on technical and functional aspects talent optimization should be a central part of your business strategy. With talent optimization, use a human lens to convert your business strategy into a compelling story that will engage employees. With so many companies laying off people the last couple weeks, Marketing departments that were already scarce are now at critical levels. For companies looking to thrive, they need to find and keep the best talent. And for those who were laid ...

65 MINAPR 8
Comments
Purposely: Finding Purpose and Value Beyond Your Marketing Role In A Questionable Economy

Marc Stein, SVP, Reveals How Dell Technologies is Building a Single View of the Customer

In this Martech Zone Interview, we speak to Marc Stein. Marc is responsible for Dell Technologies Customer Data and Insights. We discuss the advancements that Dell Technologies has made to provide a single view of their customer across all continents, products, and services. Marc leads a team comprised of data scientists, design thinkers and program managers who translate operational, financial and customer experience data into emerging insights and then drive cross-functional programs to improve customer economics and NPS. Dell Technologies is unique in the world in that they've actually developed a single view of their customers from thousands of different data feeds through a data lake. It's a fascinating advancement and Marc explains the journey they've made, their goals, compliance concerns, and ultimately how the companies within the Dell technologies family is utilizing the data.Special Guest: Marc Stein.Sponsored By:DK New Media: If you're a marketing and technology firm tha...

27 MIN2019 OCT 19
Comments
Marc Stein, SVP, Reveals How Dell Technologies is Building a Single View of the Customer

Jason Rozenblat of CallRail: Implementing a Marketing and Advertising Attribution Strategy

In this Martech Zone Interview, we speak to Jason Rozenblat, Vice President of Sales for CallRail. We discuss the problems that an attribution platform can help mitigate for organizations that are struggling with identifying where to invest their marketing, advertising, and sales efforts. CallRail is the leading provider of marketing software to businesses who want a single attribution platform to capture the journey from visitors to leads to customers. More than 100,000 companies and agencies use CallRail’s easy-to-use marketing attribution and conversation intelligence software to optimize lead generation and improve sales. From tracking calls to website form submissions, its all-in-one platform takes the hassle out of reporting with a single source of truth for marketing ROI. CallRail's platform provides companies with the ability to do: Call tracking and analytics - Measure phone call conversions from your search, digital, and offline marketing campaigns – including PPC keywor...

23 MIN2019 OCT 2
Comments
Jason Rozenblat of CallRail: Implementing a Marketing and Advertising Attribution Strategy

Audelia Boker, CMO of Glassbox: The Impact of Customer Experience on Enterprise

In this Martech Zone Interview, we speak to Audelia Boker, CMO of Glassbox about the impact of customer experience on enterprise and how companies are incorporating customer experience analytics and platforms to monitor, measure, and improve their bottom lines. Audelia Boker is an expert who works in the customer experience space and provides an overview of the technology, explains why it is of interest, and discusses what all this consolidation means and how it will likely play out in the long run. Audelia provides a front-line view of how the industry is changing, as her company Glassbox is benefiting from it. Glassbox is a leading enterprise Digital Customer Experience solution, and recently announced a new strategic partnership with Microsoft. Glassbox will actively work with Microsoft and its sales and marketing teams to sell its customer management solution to Microsoft’s extensive customer base, as well as its wide network of partners globally. By combining Azure cloud servi...

21 MIN2019 AUG 9
Comments
Audelia Boker, CMO of Glassbox: The Impact of Customer Experience on Enterprise

Jaime Bettencourt of Mood Media: Elevating the Customer Experience and the Impact of Sensory Marketing

In this Martech Zone Interview we speak to Jaime Bettencourt, the SVP of Premier Sales & Account Management for Mood Media on the Impact of Sensory Marketing in Retail. Mood Media released a study where they asked more than 10,000 consumers around the world what they most enjoy about the in-store shopping experience. They sought to learn which sensory elements have the greatest influence on customer attitudes and behaviors when shopping. What did they take away from the study? In summary... Sensory marketing matters Customers are influenced by and respond to their sensory environment Investment in a sensory marketing strategy can pay meaningful dividends This study provides important customer insights, inspiration and fresh ideas. You'll look at things differently, listen more intently, feel with greater purpose and be more conscious of your surroundings and your customers when you consider the evolution of the Customer Experience.Special Guest: Jaime Bettencourt.Sponsored By:DK New...

24 MIN2019 APR 4
Comments
Jaime Bettencourt of Mood Media: Elevating the Customer Experience and the Impact of Sensory Marketing

Randy Frisch Returns With His New Book: F#ck Content Marketing

In this Martech Zone Interview, we speak to Randy Frisch, Co-Founder, CMO and President of Uberflip. Randy returns to the podcast to discuss his new book, F#ck Content Marketing. Heads up... it's actually not a book for content marketers. Instead, it's for everyone in the organization who needs better context and direction for how to drive demand, revenue, and relationships with content. Truly effective companies (and marketers) create content experiences, drawing the customer into an immersive infinite scroll that mirrors the consumer experience of Netflix, Spotify, and other billion-dollar brands. Randy Frisch will push you to rethink how you approach content for complex buyer journeys. The current mindset is all about volume--the more content created, the better. But the reality is that almost 70 percent of content created within an organization is never used, and there's little point investing in content marketing if you're not leveraging the assets you create. In this book, Fri...

24 MIN2019 APR 2
Comments
Randy Frisch Returns With His New Book: F#ck Content Marketing
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