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You Own the Experience Podcast

Rob Mann

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You Own the Experience Podcast

You Own the Experience Podcast

Rob Mann

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Followers
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Plays
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The Podcast that focuses on the People Experience in the Staffing & Recruiting Industry.

Latest Episodes

You Own The Experience Podcast - How to Define a Mentally Fit Recruiter with Andy Moss

If you practice your craft, you’ll be an unbelievable recruiter.On this episode of You Own the Experience, Robert Mann interviews staffing veteran of 25 years, Andy Moss on the importance of grit in mentally fit recruiters. Andy Moss is the founder of Mforce, a manufacturing and automotive staffing firm, and 3DIQ, an automation software for staffing firms known as the “recruiter’s secret weapon.”Andy and Robert first take a deep dive into the effects of COVID-19 for staffing firms and the industry’s technology solutions.In the episode, you’ll also hear about:How the antiquated and manual staffing process has failed the industryThe importance of changing and adapting for the next recruiter, the reason for creating 3DIQThe attributes of a mentally fit recruiterThe future of staffing in the age of COVID-19Check out the episode to hear more.

27 MIN1 w ago
Comments
You Own The Experience Podcast - How to Define a Mentally Fit Recruiter with Andy Moss

You Own The Experience Podcast - Mindful Implementation with Lauren Jones

On this episode of You Own the Experience, Robert Mann interviews technology expert and staffing veteran, Lauren Jones, on the importance of Mindful Implementation of technology in the staffing world. Jones is the founder of Leap Consulting Solutions, supporting staffing agencies to maintain the human-to-human connection while improving their tech stacks.Lauren Jones discusses the three pillars of Leap for staffing agencies: creating efficiencies in their current tech stack, developing a new tech stack with an architectural roadmap and adoption.In this episode, you'll also hear about:A deeper dive into the three pillars of Lead Consulting SolutionsThe value of field-level buy-in when choosing the right tech stackThe common pitfalls when implementing staffing technologyThe future of staffing technologyCheck out the episode to hear more.

21 MIN3 w ago
Comments
You Own The Experience Podcast - Mindful Implementation with Lauren Jones

You Own The Experience Podcast - Earn the Right, Community based Revenue Growth with Tim Wellmaker

You can't ask someone for their business until you've earned the right to ask.That's the principle that Tim "Coach" Wellmaker and his team at eHire center their business on — and it's the revenue-driving principle that Coach discusses with Robert Mann on episode 4 of You Own the Experience. He lays out how to build a community engagement model that helps you make meaningful connections, which ultimately increase your revenue footprint.eHire has successfully used this model to grow their business and can directly trace well over $3 million of revenue to this foundation. They've even built these ideas into their recruiting by building rapport to earn the right to ask personal questions.With a few football metaphors sprinkled in, Coach explains how to operationalize this model by:Forging relationships over years of consistent service to and engagement within your communityBuilding a sense of service into your organizationTying your engagement model to KPIs, such as monthly performance by account repsCheck out the episode to hear more.

30 MINMAY 27
Comments
You Own The Experience Podcast - Earn the Right, Community based Revenue Growth with Tim Wellmaker

You Own The Experience Podcast - Referrals, Reviews & Social Media with Rebecca & Justin, Co-Founders of Ideal Personnel

How did Ideal Personnel get over 250 reviews on Google, averaging 4.8 stars? On this week’s episode of You Own the Experience, Robert Mann interviews cofounders Rebecca Martinez and Justin Brandt about Ideal Personnel’s 10 year anniversary and their journey towards earning all those positive reviews.Ideal Personnel built their stellar reputation in part through their use of social media to develop relationships with both clients and candidates, their continued investment into their internal talent and their use of the latest staffing tech. The result — 3 out of 5 of Ideal Personnel's candidates come from referrals.In the episode, Robert, Rebecca and Justin discuss:The strategy behind and benefits of Ideal Personnel’s social media presenceWhy they became an early adopter of video conferencing software and how it can be used to maximum effectHow building great relationships has been a through-line in Ideal Personnel’s 10 year historyCheck out the episode to hear more.

32 MINMAY 13
Comments
You Own The Experience Podcast - Referrals, Reviews & Social Media with Rebecca & Justin, Co-Founders of Ideal Personnel

You Own the Experience Podcast - How Fanatical Friday Made me a Fan of Adam Conrad

On episode 2 of You Own the Experience, Adam Conrad — founder of Great Recruiters — talked with Robert Mann on the unfortunate public perception of the recruiting industry. “I always go back to [Googling] ‘recruiters are…,’ said Conrad, "and the top results are like ‘evil,’ ‘liar,’ ‘waste of time.’ There’s not a positive result out there.”During the episode, Conrad talked about:How candidates with a bad experience blame the company, but candidates with a good one credit their recruiter.Simple, actionable tips he practiced as a recruiter to ensure he was delivering that good experience.Why recruiters that only pay attention to the transactional elements of their jobs might not have one for long.Conrad had a lot to say about the future of the staffing industry. Listen to the episode to hear all about it.

29 MINAPR 29
Comments
You Own the Experience Podcast - How Fanatical Friday Made me a Fan of Adam Conrad

You Own The Experience Podcast - Introduction Episode with Employstream's CEO, Gerald Hetrick

In this introductory episode, Robert Mann discusses the overall goal of this podcast, focused on the People Experience, with EmployStream’s CEO, Gerald Hetrick.One of EmployStream’s core values is, “Own It”. Hetrick fought the most for this core value, which focuses all initiatives to help everyone involved in the hiring process. This value also promotes personal accountability, which leads to people eventually coming to work to support each other.Staffing is really a sophisticated 3-party system, where sometimes people can be forgotten. The staffing industry is going through a revolution where the experience really matters.Thus, the importance of sharing The People Experience.Theme musicby Hendrick ValeraEditing & Mastering by Joel North

9 MINAPR 15
Comments
You Own The Experience Podcast - Introduction Episode with Employstream's CEO, Gerald Hetrick

You Own The Experience Podcast - The Journey to the Outcome with Aaron Grossman

On the first episode of the You Own the Experience podcast, Robert Mann talks about the artistry of the staffing industry with Aaron Grossman, CEO and founder of TalentLaunch. Grossman discusses why being a staffing professional requires a touch of artistry, how the procedural elements of the job get in the way and how the right technology can help along with the lessons he learned from his time as a young recruiter.In the episode, you’ll hear about:Why, ironically, it’s a mistake for businesses to pay too much attention to outcomesHow TalentLaunch reached an NPS (net promoter score) of 60 when the staffing industry as whole comes in at an NPS of 4TalentLaunch’s “Redwood tree” culture and tech stackNote: The interview with Aaron Grossman was completed on February 7th, 2020.

29 MINAPR 15
Comments
You Own The Experience Podcast - The Journey to the Outcome with Aaron Grossman
the END

Latest Episodes

You Own The Experience Podcast - How to Define a Mentally Fit Recruiter with Andy Moss

If you practice your craft, you’ll be an unbelievable recruiter.On this episode of You Own the Experience, Robert Mann interviews staffing veteran of 25 years, Andy Moss on the importance of grit in mentally fit recruiters. Andy Moss is the founder of Mforce, a manufacturing and automotive staffing firm, and 3DIQ, an automation software for staffing firms known as the “recruiter’s secret weapon.”Andy and Robert first take a deep dive into the effects of COVID-19 for staffing firms and the industry’s technology solutions.In the episode, you’ll also hear about:How the antiquated and manual staffing process has failed the industryThe importance of changing and adapting for the next recruiter, the reason for creating 3DIQThe attributes of a mentally fit recruiterThe future of staffing in the age of COVID-19Check out the episode to hear more.

27 MIN1 w ago
Comments
You Own The Experience Podcast - How to Define a Mentally Fit Recruiter with Andy Moss

You Own The Experience Podcast - Mindful Implementation with Lauren Jones

On this episode of You Own the Experience, Robert Mann interviews technology expert and staffing veteran, Lauren Jones, on the importance of Mindful Implementation of technology in the staffing world. Jones is the founder of Leap Consulting Solutions, supporting staffing agencies to maintain the human-to-human connection while improving their tech stacks.Lauren Jones discusses the three pillars of Leap for staffing agencies: creating efficiencies in their current tech stack, developing a new tech stack with an architectural roadmap and adoption.In this episode, you'll also hear about:A deeper dive into the three pillars of Lead Consulting SolutionsThe value of field-level buy-in when choosing the right tech stackThe common pitfalls when implementing staffing technologyThe future of staffing technologyCheck out the episode to hear more.

21 MIN3 w ago
Comments
You Own The Experience Podcast - Mindful Implementation with Lauren Jones

You Own The Experience Podcast - Earn the Right, Community based Revenue Growth with Tim Wellmaker

You can't ask someone for their business until you've earned the right to ask.That's the principle that Tim "Coach" Wellmaker and his team at eHire center their business on — and it's the revenue-driving principle that Coach discusses with Robert Mann on episode 4 of You Own the Experience. He lays out how to build a community engagement model that helps you make meaningful connections, which ultimately increase your revenue footprint.eHire has successfully used this model to grow their business and can directly trace well over $3 million of revenue to this foundation. They've even built these ideas into their recruiting by building rapport to earn the right to ask personal questions.With a few football metaphors sprinkled in, Coach explains how to operationalize this model by:Forging relationships over years of consistent service to and engagement within your communityBuilding a sense of service into your organizationTying your engagement model to KPIs, such as monthly performance by account repsCheck out the episode to hear more.

30 MINMAY 27
Comments
You Own The Experience Podcast - Earn the Right, Community based Revenue Growth with Tim Wellmaker

You Own The Experience Podcast - Referrals, Reviews & Social Media with Rebecca & Justin, Co-Founders of Ideal Personnel

How did Ideal Personnel get over 250 reviews on Google, averaging 4.8 stars? On this week’s episode of You Own the Experience, Robert Mann interviews cofounders Rebecca Martinez and Justin Brandt about Ideal Personnel’s 10 year anniversary and their journey towards earning all those positive reviews.Ideal Personnel built their stellar reputation in part through their use of social media to develop relationships with both clients and candidates, their continued investment into their internal talent and their use of the latest staffing tech. The result — 3 out of 5 of Ideal Personnel's candidates come from referrals.In the episode, Robert, Rebecca and Justin discuss:The strategy behind and benefits of Ideal Personnel’s social media presenceWhy they became an early adopter of video conferencing software and how it can be used to maximum effectHow building great relationships has been a through-line in Ideal Personnel’s 10 year historyCheck out the episode to hear more.

32 MINMAY 13
Comments
You Own The Experience Podcast - Referrals, Reviews & Social Media with Rebecca & Justin, Co-Founders of Ideal Personnel

You Own the Experience Podcast - How Fanatical Friday Made me a Fan of Adam Conrad

On episode 2 of You Own the Experience, Adam Conrad — founder of Great Recruiters — talked with Robert Mann on the unfortunate public perception of the recruiting industry. “I always go back to [Googling] ‘recruiters are…,’ said Conrad, "and the top results are like ‘evil,’ ‘liar,’ ‘waste of time.’ There’s not a positive result out there.”During the episode, Conrad talked about:How candidates with a bad experience blame the company, but candidates with a good one credit their recruiter.Simple, actionable tips he practiced as a recruiter to ensure he was delivering that good experience.Why recruiters that only pay attention to the transactional elements of their jobs might not have one for long.Conrad had a lot to say about the future of the staffing industry. Listen to the episode to hear all about it.

29 MINAPR 29
Comments
You Own the Experience Podcast - How Fanatical Friday Made me a Fan of Adam Conrad

You Own The Experience Podcast - Introduction Episode with Employstream's CEO, Gerald Hetrick

In this introductory episode, Robert Mann discusses the overall goal of this podcast, focused on the People Experience, with EmployStream’s CEO, Gerald Hetrick.One of EmployStream’s core values is, “Own It”. Hetrick fought the most for this core value, which focuses all initiatives to help everyone involved in the hiring process. This value also promotes personal accountability, which leads to people eventually coming to work to support each other.Staffing is really a sophisticated 3-party system, where sometimes people can be forgotten. The staffing industry is going through a revolution where the experience really matters.Thus, the importance of sharing The People Experience.Theme musicby Hendrick ValeraEditing & Mastering by Joel North

9 MINAPR 15
Comments
You Own The Experience Podcast - Introduction Episode with Employstream's CEO, Gerald Hetrick

You Own The Experience Podcast - The Journey to the Outcome with Aaron Grossman

On the first episode of the You Own the Experience podcast, Robert Mann talks about the artistry of the staffing industry with Aaron Grossman, CEO and founder of TalentLaunch. Grossman discusses why being a staffing professional requires a touch of artistry, how the procedural elements of the job get in the way and how the right technology can help along with the lessons he learned from his time as a young recruiter.In the episode, you’ll hear about:Why, ironically, it’s a mistake for businesses to pay too much attention to outcomesHow TalentLaunch reached an NPS (net promoter score) of 60 when the staffing industry as whole comes in at an NPS of 4TalentLaunch’s “Redwood tree” culture and tech stackNote: The interview with Aaron Grossman was completed on February 7th, 2020.

29 MINAPR 15
Comments
You Own The Experience Podcast - The Journey to the Outcome with Aaron Grossman
the END
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