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Service Design Podcast

Service Design Podcast

7
Followers
9
Plays
Service Design Podcast

Service Design Podcast

Service Design Podcast

7
Followers
9
Plays
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About Us

In this podcast David Morgan and Stina Vanhoof, Service Designers at Knight Moves Belgium have conversation about Service Design with practitioners from around the world. This podcast is produced in collaboration with the Service Design Network.

Latest Episodes

SERVICE DESIGN AWARD WINNER 2019 BEST NON-PROFIT

Twisted studio won the ‘professional non-profit’ service design award for their lean approach to service design and prototyping. The project they won the award for is called LaMA, short for Laboratoria Mobiele Alternatieven. A co-creative design process developed to find creative and simple solutions with great impact on mobility issues in small cities.

45 minJUN 4
Comments
SERVICE DESIGN AWARD WINNER 2019 BEST NON-PROFIT

Tom Szaky at the Global Service Design Conference

Tom Szaky is CEO at Terracycle, a social enterprise on a mission to eliminate the idea of waste. Recently he founded a new company Loop, a global circular shopping platform that brings multi-use packaging into our daily shopping. Tom closed the Global Service Design Conference in Toronto with his talk ‘Loop: Solving for Disposability While Maintaining Its Virtues’. We managed to sneak in a 25 minute interview with him right before his talk!

26 minMAR 10
Comments
Tom Szaky at the Global Service Design Conference

JOHN POWELL - We Have Met The Enemy and They Are Us!

John Powell is design director at Hypergiant, an agency focussed on Artificial intelligence for leading global enterprises and governments. John’s talk was titled ‘We Have Met The Enemy and They Are Us. He talked about the social challenges humans created over the years and how it is time for designers to take responsibility!

42 minFEB 17
Comments
JOHN POWELL - We Have Met The Enemy and They Are Us!

Steph Hay on designing for trust

Steph Hay is VP design at Capital One an American bank. She opened the second day with her talk ‘Designing for Trust. Steph talked about the example of sesame street. In order for children to learn, they need to trust the person or puppet that thought them new stuff. Discover what Sesame Street and and the ‘I love you’ metric can teach you!

32 minJAN 23
Comments
Steph Hay on designing for trust

Relive the Toronto Global Service Design Conferent

Waw! What a great edition this year's conference! It was great to meet the familiar faces again, but also many new inspiring people. We walked around with our microphones again and bumped into many interesting designers from all over the world. We hope you enjoy this episode and relive the conference!

75 min2019 NOV 27
Comments
Relive the Toronto Global Service Design Conferent

MINI EPISODE - SDGC19 CHRIS FERGUSON

You heard Chris Ferguson (Founder of service design agency Bridgeable) on this podcast before. We spoke to him as a visitor of the Service Design Global Conference, as a regular guest, as a winnen of and SD award and now as an organiser of the conference in Toronto. As always, Chris has many valuable insights to share and will get you excited for this year’s edition of the conference.

31 min2019 SEP 23
Comments
MINI EPISODE - SDGC19 CHRIS FERGUSON

Mini episode - Anticipation for #SDGC19

In anticipation of the Service Design Global Conference in Oktober we spoke to Shannah Segal, one of the local organisers of the conference. Shannon is Senior Manager, Experience Design at Ontario Digital Service and was Principle, Design and Research Director at Usability matters. Listen to find out about the theme of the conference, what to look forward to and where to visit in Toronto.

20 min2019 SEP 6
Comments
Mini episode - Anticipation for #SDGC19

PLAYMOBIL PRO WITH VICTORIA DOBBIE

A couple of months ago, we noticed an interesting video on Linkedin. In this video Playmobil announced their new toolkit for professionals. We spoke with Victoria Dobbie, project manager at sub-brand Playmobil Pro. She introduced us to the tool and the process of designing and bringing it into the market.

30 min2019 JUL 30
Comments
PLAYMOBIL PRO WITH VICTORIA DOBBIE

ARENA LIVE - THE FUTURE OF WORK

Increasing automation in our workplaces, demographic shifts and a customer-based economy are drastically changing the way we work. In order for people to keep up we will need a very different set of skills, particularly those that are unique to humans: imagination, creativity, curiosity, emotions and social relationships. How will we bring this skills transition into our jobs, and which implications will this have for employees, employers and organisations?

71 min2019 JUN 26
Comments
ARENA LIVE - THE FUTURE OF WORK

Award winner - Tesco Bank & Modern Human

Tesco Bank and Modern human won the ‘best in private sector’ service design award for their project Phoenix. We spoke with Amjid Rasool, head of service design at Tesco Bank and Paul-Jervis Heath from the Service Design agency Modern human. Together with their whole team they redesigned the customer complaint experience of Tesco Bank clients.

51 min2019 MAY 3
Comments
Award winner - Tesco Bank & Modern Human

Latest Episodes

SERVICE DESIGN AWARD WINNER 2019 BEST NON-PROFIT

Twisted studio won the ‘professional non-profit’ service design award for their lean approach to service design and prototyping. The project they won the award for is called LaMA, short for Laboratoria Mobiele Alternatieven. A co-creative design process developed to find creative and simple solutions with great impact on mobility issues in small cities.

45 minJUN 4
Comments
SERVICE DESIGN AWARD WINNER 2019 BEST NON-PROFIT

Tom Szaky at the Global Service Design Conference

Tom Szaky is CEO at Terracycle, a social enterprise on a mission to eliminate the idea of waste. Recently he founded a new company Loop, a global circular shopping platform that brings multi-use packaging into our daily shopping. Tom closed the Global Service Design Conference in Toronto with his talk ‘Loop: Solving for Disposability While Maintaining Its Virtues’. We managed to sneak in a 25 minute interview with him right before his talk!

26 minMAR 10
Comments
Tom Szaky at the Global Service Design Conference

JOHN POWELL - We Have Met The Enemy and They Are Us!

John Powell is design director at Hypergiant, an agency focussed on Artificial intelligence for leading global enterprises and governments. John’s talk was titled ‘We Have Met The Enemy and They Are Us. He talked about the social challenges humans created over the years and how it is time for designers to take responsibility!

42 minFEB 17
Comments
JOHN POWELL - We Have Met The Enemy and They Are Us!

Steph Hay on designing for trust

Steph Hay is VP design at Capital One an American bank. She opened the second day with her talk ‘Designing for Trust. Steph talked about the example of sesame street. In order for children to learn, they need to trust the person or puppet that thought them new stuff. Discover what Sesame Street and and the ‘I love you’ metric can teach you!

32 minJAN 23
Comments
Steph Hay on designing for trust

Relive the Toronto Global Service Design Conferent

Waw! What a great edition this year's conference! It was great to meet the familiar faces again, but also many new inspiring people. We walked around with our microphones again and bumped into many interesting designers from all over the world. We hope you enjoy this episode and relive the conference!

75 min2019 NOV 27
Comments
Relive the Toronto Global Service Design Conferent

MINI EPISODE - SDGC19 CHRIS FERGUSON

You heard Chris Ferguson (Founder of service design agency Bridgeable) on this podcast before. We spoke to him as a visitor of the Service Design Global Conference, as a regular guest, as a winnen of and SD award and now as an organiser of the conference in Toronto. As always, Chris has many valuable insights to share and will get you excited for this year’s edition of the conference.

31 min2019 SEP 23
Comments
MINI EPISODE - SDGC19 CHRIS FERGUSON

Mini episode - Anticipation for #SDGC19

In anticipation of the Service Design Global Conference in Oktober we spoke to Shannah Segal, one of the local organisers of the conference. Shannon is Senior Manager, Experience Design at Ontario Digital Service and was Principle, Design and Research Director at Usability matters. Listen to find out about the theme of the conference, what to look forward to and where to visit in Toronto.

20 min2019 SEP 6
Comments
Mini episode - Anticipation for #SDGC19

PLAYMOBIL PRO WITH VICTORIA DOBBIE

A couple of months ago, we noticed an interesting video on Linkedin. In this video Playmobil announced their new toolkit for professionals. We spoke with Victoria Dobbie, project manager at sub-brand Playmobil Pro. She introduced us to the tool and the process of designing and bringing it into the market.

30 min2019 JUL 30
Comments
PLAYMOBIL PRO WITH VICTORIA DOBBIE

ARENA LIVE - THE FUTURE OF WORK

Increasing automation in our workplaces, demographic shifts and a customer-based economy are drastically changing the way we work. In order for people to keep up we will need a very different set of skills, particularly those that are unique to humans: imagination, creativity, curiosity, emotions and social relationships. How will we bring this skills transition into our jobs, and which implications will this have for employees, employers and organisations?

71 min2019 JUN 26
Comments
ARENA LIVE - THE FUTURE OF WORK

Award winner - Tesco Bank & Modern Human

Tesco Bank and Modern human won the ‘best in private sector’ service design award for their project Phoenix. We spoke with Amjid Rasool, head of service design at Tesco Bank and Paul-Jervis Heath from the Service Design agency Modern human. Together with their whole team they redesigned the customer complaint experience of Tesco Bank clients.

51 min2019 MAY 3
Comments
Award winner - Tesco Bank & Modern Human
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