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The Black Box with Ken Jenkins

RNCN

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The Black Box with Ken Jenkins

The Black Box with Ken Jenkins

RNCN

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Plays
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Podcast by RNCN

Latest Episodes

Episode 12: The Rant & Rave Episode

Ken flies solo this week to discuss perplexing issues about the effectiveness of a solid emergency response plan. He reviews exercises and drills, and discusses how signing a check doesn't absolve liability regarding third party vendors and how they represent an organization during crisis.

28 MIN2017 APR 25
Comments
Episode 12: The Rant & Rave Episode

Episode 11: United Airlines, Public Relations and the Power of Social Media

Ken offers an inside look into United Airlines’ recent situation involving a viral video of a passenger being forcibly removed from an aircraft and the impact of social media and the airlines own response to the situation. Ken invites Jeff Crilley, President and CEO of Real News PR, into the studio to analyze United’s response to the incident and discuss the PR backlash that followed United’s response.

27 MIN2017 APR 18
Comments
Episode 11: United Airlines, Public Relations and the Power of Social Media

Episode 10: Securing The Skies (Part 2)

Ken and Larry continue the conversation from Episode 9, with Larry recalling several more peculiar corporate security and aviation stories from his time serving in the FBI through his tenure at American Airlines to his current position as the head of Security for the Dallas Cowboys.

26 MIN2017 MAR 28
Comments
Episode 10: Securing The Skies (Part 2)

Episode 9: Securing the Skies (Part 1)

Ken invites longtime friend and colleague Larry Wansley into the studio to reflect on his career in public security which includes his background as a former marine, his experience as an FBI agent and the various accident responses including the 9/11 terror attacks while serving as the Managing Director of Security for American Airlines. Ken and Larry discuss the various aspects of maintaining security in the aftermath of an adverse event.

28 MIN2017 MAR 21
Comments
Episode 9: Securing the Skies (Part 1)

Episode 8: Litigating Disaster

Ken welcomes former American Airlines Managing Director of Risk and longtime colleague Christa Hinckley into the studio to reflect on her career in disaster litigation and offer insight into the impact of legal proceedings in the wake of a tragedy.

27 MIN2017 FEB 28
Comments
Episode 8: Litigating Disaster

Episode 7: Value-Driven Crisis Response

In Episode 7 of The Black Box, Ken Jenkins is joined by Lee Taft, an expert in values-driven crisis response and the role of apology in prompting forgiveness in the wake of an adverse event. Ken & Lee discuss liability fears, apology, and airline standards and practices and also examine the delicate line companies walk when bridging legal and humanistic response to errors.

28 MIN2017 FEB 4
Comments
Episode 7: Value-Driven Crisis Response

Episode 6: Safety Management Systems & The Miracle on the Hudson

When a disaster occurs, what steps can we take to ensure our emergency response is as effective as possible? Ken welcomes the President of Keppel Aviation Safety Consultants Mike Keppel. Mike is a former American Airlines Manager of Safety and former Director of Emergency Response and Internal Audits for TWA. Mike will share his insight into contemporary Safety Management Systems (SMS) by analyzing the five key components that make up any effective Safety Management System and examining how SMS could be applied to situations such as The Miracle on the Hudson (US Air Flight 1549).

22 MIN2017 JAN 25
Comments
Episode 6: Safety Management Systems & The Miracle on the Hudson

Episode 5: Crisis Competence & Business Continuity

What does it mean for a business to become crisis competent? Having the resources needed to support the organization operations during and following a disaster are the foundation of business continuity. Dr. David Lindstedt, Founder of Readiness Analytics and co-author of “Adaptive Business Continuity” joins Ken for Episode 5 to explore how a business continuity plan can strengthen an organizations emergency response plan.

23 MIN2017 JAN 10
Comments
Episode 5: Crisis Competence & Business Continuity

Episode 4: Meet Ken Jenkins

In Episode 4, Ken shifts into the role of interviewee as he fields questions about his past work at American Airlines, his role in Emergency Response Management, and some of his most influential experiences both on and off the tarmac.

27 MIN2016 DEC 6
Comments
Episode 4: Meet Ken Jenkins

Episode 3: The Aviation Disaster Family Assistance Act of 1996 (ADFAA)

In Episode 3, Ken examines how commercial airlines and airports respond to aviation disasters in regards to the family members associated with the victims of a crash. Ken assesses what the family response protocols were prior to and subsequently following the Aviation Disaster Family Assistance Act of 1996. Jennifer Stansberry Miller, the Founder and President of Connections, a Disaster Resource Consortium, joins Ken on the show to discuss her brothers death in the crash of American Eagle Flight 4184 and how she became a critical contributor to the ADFAA.

26 MIN2016 NOV 22
Comments
Episode 3: The Aviation Disaster Family Assistance Act of 1996 (ADFAA)

Latest Episodes

Episode 12: The Rant & Rave Episode

Ken flies solo this week to discuss perplexing issues about the effectiveness of a solid emergency response plan. He reviews exercises and drills, and discusses how signing a check doesn't absolve liability regarding third party vendors and how they represent an organization during crisis.

28 MIN2017 APR 25
Comments
Episode 12: The Rant & Rave Episode

Episode 11: United Airlines, Public Relations and the Power of Social Media

Ken offers an inside look into United Airlines’ recent situation involving a viral video of a passenger being forcibly removed from an aircraft and the impact of social media and the airlines own response to the situation. Ken invites Jeff Crilley, President and CEO of Real News PR, into the studio to analyze United’s response to the incident and discuss the PR backlash that followed United’s response.

27 MIN2017 APR 18
Comments
Episode 11: United Airlines, Public Relations and the Power of Social Media

Episode 10: Securing The Skies (Part 2)

Ken and Larry continue the conversation from Episode 9, with Larry recalling several more peculiar corporate security and aviation stories from his time serving in the FBI through his tenure at American Airlines to his current position as the head of Security for the Dallas Cowboys.

26 MIN2017 MAR 28
Comments
Episode 10: Securing The Skies (Part 2)

Episode 9: Securing the Skies (Part 1)

Ken invites longtime friend and colleague Larry Wansley into the studio to reflect on his career in public security which includes his background as a former marine, his experience as an FBI agent and the various accident responses including the 9/11 terror attacks while serving as the Managing Director of Security for American Airlines. Ken and Larry discuss the various aspects of maintaining security in the aftermath of an adverse event.

28 MIN2017 MAR 21
Comments
Episode 9: Securing the Skies (Part 1)

Episode 8: Litigating Disaster

Ken welcomes former American Airlines Managing Director of Risk and longtime colleague Christa Hinckley into the studio to reflect on her career in disaster litigation and offer insight into the impact of legal proceedings in the wake of a tragedy.

27 MIN2017 FEB 28
Comments
Episode 8: Litigating Disaster

Episode 7: Value-Driven Crisis Response

In Episode 7 of The Black Box, Ken Jenkins is joined by Lee Taft, an expert in values-driven crisis response and the role of apology in prompting forgiveness in the wake of an adverse event. Ken & Lee discuss liability fears, apology, and airline standards and practices and also examine the delicate line companies walk when bridging legal and humanistic response to errors.

28 MIN2017 FEB 4
Comments
Episode 7: Value-Driven Crisis Response

Episode 6: Safety Management Systems & The Miracle on the Hudson

When a disaster occurs, what steps can we take to ensure our emergency response is as effective as possible? Ken welcomes the President of Keppel Aviation Safety Consultants Mike Keppel. Mike is a former American Airlines Manager of Safety and former Director of Emergency Response and Internal Audits for TWA. Mike will share his insight into contemporary Safety Management Systems (SMS) by analyzing the five key components that make up any effective Safety Management System and examining how SMS could be applied to situations such as The Miracle on the Hudson (US Air Flight 1549).

22 MIN2017 JAN 25
Comments
Episode 6: Safety Management Systems & The Miracle on the Hudson

Episode 5: Crisis Competence & Business Continuity

What does it mean for a business to become crisis competent? Having the resources needed to support the organization operations during and following a disaster are the foundation of business continuity. Dr. David Lindstedt, Founder of Readiness Analytics and co-author of “Adaptive Business Continuity” joins Ken for Episode 5 to explore how a business continuity plan can strengthen an organizations emergency response plan.

23 MIN2017 JAN 10
Comments
Episode 5: Crisis Competence & Business Continuity

Episode 4: Meet Ken Jenkins

In Episode 4, Ken shifts into the role of interviewee as he fields questions about his past work at American Airlines, his role in Emergency Response Management, and some of his most influential experiences both on and off the tarmac.

27 MIN2016 DEC 6
Comments
Episode 4: Meet Ken Jenkins

Episode 3: The Aviation Disaster Family Assistance Act of 1996 (ADFAA)

In Episode 3, Ken examines how commercial airlines and airports respond to aviation disasters in regards to the family members associated with the victims of a crash. Ken assesses what the family response protocols were prior to and subsequently following the Aviation Disaster Family Assistance Act of 1996. Jennifer Stansberry Miller, the Founder and President of Connections, a Disaster Resource Consortium, joins Ken on the show to discuss her brothers death in the crash of American Eagle Flight 4184 and how she became a critical contributor to the ADFAA.

26 MIN2016 NOV 22
Comments
Episode 3: The Aviation Disaster Family Assistance Act of 1996 (ADFAA)
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