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Technology in Human Services

Technology in Human Services

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Technology in Human Services

Technology in Human Services

Technology in Human Services

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Communications consulting for non-profits and charities.

Latest Episodes

TiHS Episode 17: Chris Friesen – the future of settlement work is now

When I think about the future of immigrant and refugee-services in Canada, there are a number of people I always want to talk to. Chris Friesen of ISSofBC is one of them. He’s well connected and we’ll respected in the sector. Generous with his time. Innovative in his work. Chris always finds time to chat. He’ll take a moment to answer questions in some small research I’m doing. He tells me about things I didn’t know were going on in the sector. In this interview, I surface the conversations we’ve been having. We talk at what settlement work looks like now, during a pandemic. What are the opportunities the sector needs to seize? What does the funder need to understand? What do we need to understand about the digital divide and digital literacy of the newcomers and communities we serve? And more. Chris has always looked at the sector as a national project. We can become better at collaborating. We can become better at sharing what works, how we’re innovating, how we’re resilient. He’s a great advocate for the sector on the national stage. And he doesn’t shy away from telling the sector’s main funder how it can make things better for everyone. I think you’ll find this a fun, interesting, and insightful conversation. Some of ISSofBC’s recent work and resources: * Newcomer.info – a mass text-messaging tool purpose built for rapid, real-time and relevant information sharing with refugee and immigrant newcomers.* Digital Literacy Curriculum Resource – a website to aid English language instructors and those in the Settlement field in helping newcomer clients overcome digital literacy barriers.* NewTrack – a comprehensive sector tailored database/CRM system that incorporates all aspects of settlement agencies.* In partnership with TELUS “Welcome to Canada” initiative, which expands its Internet for Good and Mobility for Good programs through a customized pilot to help government-assisted refugees arriving in BC.* Welcome to our Homelands, a seven-minute video featuring six Indigenous individuals extending a welcoming message to newcomers to Canada, has been released along with a study guide to serve as a “jumping off point for further learning.”* Technology for Learning – ISSofBC’s LINC program utilizes current technology trends, contributing to a dynamic classroom environment that improves language learning.* Special Reports and Publications on Refugees – ISSofBC offers statistics, trends, observations and reports on the newcomer experience.

44 MIN1 w ago
Comments
TiHS Episode 17: Chris Friesen – the future of settlement work is now

TiHS Episode 16: Nadia Caidi – understanding the information seeking practices of newcomers

It’s useful to understand how your clients look for, find, assess and act on information. In this interview, U of T Professor Nadia Caidi provides an overview of newcomer information seeking behaviour and practice. I interviewed Professor Caidi in 2018 for Findhelp’s online course Settlement Information and Referral Online Training Program. That discussion is relevant today more than ever. As the sector has shifted to working remotely, understanding the information seeking behaviour and practices of newcomers is essential to know where and how to reach them. Building trust is an important component of that. Technology is increasingly playing a role to help you do that. Your inherent capacity and assets as Settlement Workers can help you build trust with potential and existing clients. Professor Caidi outlines how Settlement Workers can position themselves as trusted resources. People will often act on information or advice based on relationships they have, not necessarily the qual...

38 MINAPR 17
Comments
TiHS Episode 16: Nadia Caidi – understanding the information seeking practices of newcomers

TiHS Episode 15: Roxana Salehi – tips for working virtually

You’ve likely been inundated with articles, tips, courses, webinars and more about working virtually. I’ve shared a lot of those materials. Within my network, when I saw Roxana share that she’s been getting lots of requests for tips about how to work virtually, I thought we should chat. In this interview, Roxana shares her experience working both as part of international virtual teams, as well as a remote consultant. She shares tips about : * logistics* platforms for meetings * how to optimize those platforms for effective work and meetings* how to best prepare for and run virtual meetings/work* some other useful tips about doing virtual work. Roxana offers many practical tips from her experience that are valuable for anyone who might be just getting started on remote work. Roxana is the founder and principal consultant of Vitus Consulting, a firm dedicated toturning research and evaluation data into strategic insight. She is also a Senior Research Associate at the Centre for Glo...

28 MINAPR 1
Comments
TiHS Episode 15: Roxana Salehi – tips for working virtually

TiHS Episode 14: Jennifer Chan – moving a design lab online when a pandemic closes your organization’s door

Things moved quickly, like everywhere. Suddenly schools closed. Travel was discouraged. Community service agencies had to decide if they were going to close and how they would continue to provide service. In this interview, Jennifer Chan of North York Community House talks about how she quickly decided to move an upcoming design lab online with her team of facilitators and twenty youth researchers. Her team has been working to better understand the everyday lives of community members – their hopes, fears, and challenges – and using this learning to create programs that meet their specific needs. Even though she is a seasoned facilitator and very technically literate, there were challenges to overcome. Listen as she describes: * how she made the decision* what it was like at her agency during a time of decision chaos as they worked to ensure their community could continue to be served* How her shift online rolled out, including the technology choices she made and how her team had t...

73 MINMAR 20
Comments
TiHS Episode 14: Jennifer Chan – moving a design lab online when a pandemic closes your organization’s door

TiHS Season 2 Episode 1: Podcasting – the how and why for your nonprofit

Welcome to season 2 of the Technology in Human Services podcast! This is a recording of a presentation I recently made at a technology/professional development day with CSAE Trillium. My presentation, Podcasting: the how and why for your nonprofit, focused on: * Trends and statistics* 5 steps to make it work (including how I do it)* Measuring success* Resources I wasn’t able to stay for an after-lunch panel and round-table discussion with other presenters. So I recorded a short video with my main talking points for them to play. You can find that below (if you want a quick summary of this episode), along with my presentation slides. I also decided to record my presentation, to use as the first episode of this new podcast season. I hope you like it. I’m looking forward to recording more episodes! Podcasting-the-how-and-why-for-your-nonprofit-Marco-Campana Podcasting Resources: Podcasting 101. Or, well, how I do it, anyway… A five-step process to make podcasting work for your nonpr...

48 MIN2019 JAN 23
Comments
TiHS Season 2 Episode 1: Podcasting – the how and why for your nonprofit

TiHS Episode 12: Marc-André Séguin – so you want to immigrate, there’s a chatbot for that!

In this episode, I spoke withMarc-André Séguin, an immigration lawyer with the firm Exeo, in Montreal. Earlier this year, Marc-André and his partner Francis Tourigny, launched the first immigration chatbot in Canada. Immigration Virtual Assistant, or IVA, is a Facebook Messenger-based chatbot. Why IVA? Marc-André says he was interested in providing a different experience, to offer free information and make sure the information is accurate, updated, that the line of questioning would be proper and complete, and available to clients at any time. It’s an interesting time in Artificial Intelligence and chatbots. You’ve probably interacted with chatbots in your personal life. There are examples of human service nonprofits using chatbots (see below), but they are fairly few. It’s an emerging field, with lots of potential and pitfalls. My conversation withMarc-André was illuminating, both in terms of what you need to consider when creating a chatbot, and where they’re useful.This ...

31 MIN2017 NOV 14
Comments
TiHS Episode 12: Marc-André Séguin – so you want to immigrate, there’s a chatbot for that!

TiHS Episode 11: Madison Watson – online service means a shift in how you do your work

In this episode I spoke with Madison Watson – Director, Pre-Arrival Settlement Services, YMCA-YWCA of the National Capital Region. The Y is running a online pre-arrival service for newcomers to Canada. I’m a huge fan of the idea of pre-arrival services for new immigrants to Canada. Getting information into their hands before they arrive should cut down on the time it takes for them to get up to speed and settle into their new communities. Recently Immigration, Refugees and Citizenship Canada (IRCC) funded 24 projects across the country. Most are in their second year of operation and there is a lot of interesting innovation happening. Many different approaches and experiences. The idea of them is so important, especially considering the digital literacy and use of social media, social networks and messaging apps among newcomers. What did we talk about? Madison leads the Ottawa YMCA-YWCA’s Build ON service. It’s unique as it is focused specifically on newcomers looking to work in ...

36 MIN2017 OCT 13
Comments
TiHS Episode 11: Madison Watson – online service means a shift in how you do your work

TiHS Episode 10: Renee Black – providing new tools for human service workers & their clients

In March of this year, PeaceGeeks was one of the winners of the Google Impact Challenge. They took home $750,000 to bring their “Services Advisor” mobile app/system to Canada (previously used in Jordan with UNHCR) focused on connecting newcomers to Canada with services, including service tracking, etc. PeaceGeeks is a global non-profit, volunteer organization that uses technology to build the technological, communications and management capacities of grassroots organizations who work to promote peace, accountability and human rights. You can find out more about PeaceGeeks and the Google Impact Challenge, and their winning proposal. Their media kit is worth a view, to see how they positioned the project. In this episode, I spoke with Renee Black, Executive Director of PeaceGeeks to find out more about Services Advisor Pathways and where it’s going. For human service workers looking to innovate with technology, the advent of the “civic tech” volunteer has had a deep impact. I del...

29 MIN2017 SEP 7
Comments
TiHS Episode 10: Renee Black – providing new tools for human service workers & their clients

TiHS Episode 9: Heidi Fuentes – online service doesn’t mean losing the personal touch, it enhances it

Welcome to Episode 9of theTechnology in Human Servicespodcast! In this episode, I talk with Heidi Fuentes, Online Services Program Manager at COSTI Immigrant Services. I learned a lot from Heidi about what it takes to move existing services online to meet the needs of clients who many never set foot in your offices. COSTI’s success is a great example for all human service organizations about what is possible, and desirable, when looking at online service. She shares many lessons and insights about what it took to make COSTI’s services successful. COSTI started offering online services in 2004. If that seems like a long time ago in technology in human services years, it is. Listen, and learn how you can find that same success in your services. Background – it’s about clients A lot of COSTI’s clients were isolated, and couldn’t come into offices for in-person services. Creating online services became a way to deliver services in a different way and reach them. The experiment wor...

34 MIN2017 JUN 30
Comments
TiHS Episode 9: Heidi Fuentes – online service doesn’t mean losing the personal touch, it enhances it

Episode 8: Joséphine Goube – where civic tech can provide solutions for nonprofits

In this episode, I’m talking withJoséphine Goube, Chief Executing Officer of Techfugees. Techfugees describes itself as “a social enterprise mobilising the international tech community to respond to the refugee situation. Techfugees organises conferences, workshops and hackathons around the world in an effort to supply a pool of tech solutions and tech talent to NGOs working with refugees, and refugees themselves.” In our conversation, I explore what Techfugees does and what they’re learned acting at the intersection of technology developers and human service providers. Joséphine shares a number of important insights for any civic techies or human service workers looking to collaborate to provide technology-based services or information solutions for refugees, and other vulnerable populations. This includes: * principles around privacy and personal security that need to be considered when refugees, NGOs, and the tech community come together to develop solutions * whattechies n...

35 MIN2017 APR 7
Comments
Episode 8: Joséphine Goube – where civic tech can provide solutions for nonprofits
the END

Latest Episodes

TiHS Episode 17: Chris Friesen – the future of settlement work is now

When I think about the future of immigrant and refugee-services in Canada, there are a number of people I always want to talk to. Chris Friesen of ISSofBC is one of them. He’s well connected and we’ll respected in the sector. Generous with his time. Innovative in his work. Chris always finds time to chat. He’ll take a moment to answer questions in some small research I’m doing. He tells me about things I didn’t know were going on in the sector. In this interview, I surface the conversations we’ve been having. We talk at what settlement work looks like now, during a pandemic. What are the opportunities the sector needs to seize? What does the funder need to understand? What do we need to understand about the digital divide and digital literacy of the newcomers and communities we serve? And more. Chris has always looked at the sector as a national project. We can become better at collaborating. We can become better at sharing what works, how we’re innovating, how we’re resilient. He’s a great advocate for the sector on the national stage. And he doesn’t shy away from telling the sector’s main funder how it can make things better for everyone. I think you’ll find this a fun, interesting, and insightful conversation. Some of ISSofBC’s recent work and resources: * Newcomer.info – a mass text-messaging tool purpose built for rapid, real-time and relevant information sharing with refugee and immigrant newcomers.* Digital Literacy Curriculum Resource – a website to aid English language instructors and those in the Settlement field in helping newcomer clients overcome digital literacy barriers.* NewTrack – a comprehensive sector tailored database/CRM system that incorporates all aspects of settlement agencies.* In partnership with TELUS “Welcome to Canada” initiative, which expands its Internet for Good and Mobility for Good programs through a customized pilot to help government-assisted refugees arriving in BC.* Welcome to our Homelands, a seven-minute video featuring six Indigenous individuals extending a welcoming message to newcomers to Canada, has been released along with a study guide to serve as a “jumping off point for further learning.”* Technology for Learning – ISSofBC’s LINC program utilizes current technology trends, contributing to a dynamic classroom environment that improves language learning.* Special Reports and Publications on Refugees – ISSofBC offers statistics, trends, observations and reports on the newcomer experience.

44 MIN1 w ago
Comments
TiHS Episode 17: Chris Friesen – the future of settlement work is now

TiHS Episode 16: Nadia Caidi – understanding the information seeking practices of newcomers

It’s useful to understand how your clients look for, find, assess and act on information. In this interview, U of T Professor Nadia Caidi provides an overview of newcomer information seeking behaviour and practice. I interviewed Professor Caidi in 2018 for Findhelp’s online course Settlement Information and Referral Online Training Program. That discussion is relevant today more than ever. As the sector has shifted to working remotely, understanding the information seeking behaviour and practices of newcomers is essential to know where and how to reach them. Building trust is an important component of that. Technology is increasingly playing a role to help you do that. Your inherent capacity and assets as Settlement Workers can help you build trust with potential and existing clients. Professor Caidi outlines how Settlement Workers can position themselves as trusted resources. People will often act on information or advice based on relationships they have, not necessarily the qual...

38 MINAPR 17
Comments
TiHS Episode 16: Nadia Caidi – understanding the information seeking practices of newcomers

TiHS Episode 15: Roxana Salehi – tips for working virtually

You’ve likely been inundated with articles, tips, courses, webinars and more about working virtually. I’ve shared a lot of those materials. Within my network, when I saw Roxana share that she’s been getting lots of requests for tips about how to work virtually, I thought we should chat. In this interview, Roxana shares her experience working both as part of international virtual teams, as well as a remote consultant. She shares tips about : * logistics* platforms for meetings * how to optimize those platforms for effective work and meetings* how to best prepare for and run virtual meetings/work* some other useful tips about doing virtual work. Roxana offers many practical tips from her experience that are valuable for anyone who might be just getting started on remote work. Roxana is the founder and principal consultant of Vitus Consulting, a firm dedicated toturning research and evaluation data into strategic insight. She is also a Senior Research Associate at the Centre for Glo...

28 MINAPR 1
Comments
TiHS Episode 15: Roxana Salehi – tips for working virtually

TiHS Episode 14: Jennifer Chan – moving a design lab online when a pandemic closes your organization’s door

Things moved quickly, like everywhere. Suddenly schools closed. Travel was discouraged. Community service agencies had to decide if they were going to close and how they would continue to provide service. In this interview, Jennifer Chan of North York Community House talks about how she quickly decided to move an upcoming design lab online with her team of facilitators and twenty youth researchers. Her team has been working to better understand the everyday lives of community members – their hopes, fears, and challenges – and using this learning to create programs that meet their specific needs. Even though she is a seasoned facilitator and very technically literate, there were challenges to overcome. Listen as she describes: * how she made the decision* what it was like at her agency during a time of decision chaos as they worked to ensure their community could continue to be served* How her shift online rolled out, including the technology choices she made and how her team had t...

73 MINMAR 20
Comments
TiHS Episode 14: Jennifer Chan – moving a design lab online when a pandemic closes your organization’s door

TiHS Season 2 Episode 1: Podcasting – the how and why for your nonprofit

Welcome to season 2 of the Technology in Human Services podcast! This is a recording of a presentation I recently made at a technology/professional development day with CSAE Trillium. My presentation, Podcasting: the how and why for your nonprofit, focused on: * Trends and statistics* 5 steps to make it work (including how I do it)* Measuring success* Resources I wasn’t able to stay for an after-lunch panel and round-table discussion with other presenters. So I recorded a short video with my main talking points for them to play. You can find that below (if you want a quick summary of this episode), along with my presentation slides. I also decided to record my presentation, to use as the first episode of this new podcast season. I hope you like it. I’m looking forward to recording more episodes! Podcasting-the-how-and-why-for-your-nonprofit-Marco-Campana Podcasting Resources: Podcasting 101. Or, well, how I do it, anyway… A five-step process to make podcasting work for your nonpr...

48 MIN2019 JAN 23
Comments
TiHS Season 2 Episode 1: Podcasting – the how and why for your nonprofit

TiHS Episode 12: Marc-André Séguin – so you want to immigrate, there’s a chatbot for that!

In this episode, I spoke withMarc-André Séguin, an immigration lawyer with the firm Exeo, in Montreal. Earlier this year, Marc-André and his partner Francis Tourigny, launched the first immigration chatbot in Canada. Immigration Virtual Assistant, or IVA, is a Facebook Messenger-based chatbot. Why IVA? Marc-André says he was interested in providing a different experience, to offer free information and make sure the information is accurate, updated, that the line of questioning would be proper and complete, and available to clients at any time. It’s an interesting time in Artificial Intelligence and chatbots. You’ve probably interacted with chatbots in your personal life. There are examples of human service nonprofits using chatbots (see below), but they are fairly few. It’s an emerging field, with lots of potential and pitfalls. My conversation withMarc-André was illuminating, both in terms of what you need to consider when creating a chatbot, and where they’re useful.This ...

31 MIN2017 NOV 14
Comments
TiHS Episode 12: Marc-André Séguin – so you want to immigrate, there’s a chatbot for that!

TiHS Episode 11: Madison Watson – online service means a shift in how you do your work

In this episode I spoke with Madison Watson – Director, Pre-Arrival Settlement Services, YMCA-YWCA of the National Capital Region. The Y is running a online pre-arrival service for newcomers to Canada. I’m a huge fan of the idea of pre-arrival services for new immigrants to Canada. Getting information into their hands before they arrive should cut down on the time it takes for them to get up to speed and settle into their new communities. Recently Immigration, Refugees and Citizenship Canada (IRCC) funded 24 projects across the country. Most are in their second year of operation and there is a lot of interesting innovation happening. Many different approaches and experiences. The idea of them is so important, especially considering the digital literacy and use of social media, social networks and messaging apps among newcomers. What did we talk about? Madison leads the Ottawa YMCA-YWCA’s Build ON service. It’s unique as it is focused specifically on newcomers looking to work in ...

36 MIN2017 OCT 13
Comments
TiHS Episode 11: Madison Watson – online service means a shift in how you do your work

TiHS Episode 10: Renee Black – providing new tools for human service workers & their clients

In March of this year, PeaceGeeks was one of the winners of the Google Impact Challenge. They took home $750,000 to bring their “Services Advisor” mobile app/system to Canada (previously used in Jordan with UNHCR) focused on connecting newcomers to Canada with services, including service tracking, etc. PeaceGeeks is a global non-profit, volunteer organization that uses technology to build the technological, communications and management capacities of grassroots organizations who work to promote peace, accountability and human rights. You can find out more about PeaceGeeks and the Google Impact Challenge, and their winning proposal. Their media kit is worth a view, to see how they positioned the project. In this episode, I spoke with Renee Black, Executive Director of PeaceGeeks to find out more about Services Advisor Pathways and where it’s going. For human service workers looking to innovate with technology, the advent of the “civic tech” volunteer has had a deep impact. I del...

29 MIN2017 SEP 7
Comments
TiHS Episode 10: Renee Black – providing new tools for human service workers & their clients

TiHS Episode 9: Heidi Fuentes – online service doesn’t mean losing the personal touch, it enhances it

Welcome to Episode 9of theTechnology in Human Servicespodcast! In this episode, I talk with Heidi Fuentes, Online Services Program Manager at COSTI Immigrant Services. I learned a lot from Heidi about what it takes to move existing services online to meet the needs of clients who many never set foot in your offices. COSTI’s success is a great example for all human service organizations about what is possible, and desirable, when looking at online service. She shares many lessons and insights about what it took to make COSTI’s services successful. COSTI started offering online services in 2004. If that seems like a long time ago in technology in human services years, it is. Listen, and learn how you can find that same success in your services. Background – it’s about clients A lot of COSTI’s clients were isolated, and couldn’t come into offices for in-person services. Creating online services became a way to deliver services in a different way and reach them. The experiment wor...

34 MIN2017 JUN 30
Comments
TiHS Episode 9: Heidi Fuentes – online service doesn’t mean losing the personal touch, it enhances it

Episode 8: Joséphine Goube – where civic tech can provide solutions for nonprofits

In this episode, I’m talking withJoséphine Goube, Chief Executing Officer of Techfugees. Techfugees describes itself as “a social enterprise mobilising the international tech community to respond to the refugee situation. Techfugees organises conferences, workshops and hackathons around the world in an effort to supply a pool of tech solutions and tech talent to NGOs working with refugees, and refugees themselves.” In our conversation, I explore what Techfugees does and what they’re learned acting at the intersection of technology developers and human service providers. Joséphine shares a number of important insights for any civic techies or human service workers looking to collaborate to provide technology-based services or information solutions for refugees, and other vulnerable populations. This includes: * principles around privacy and personal security that need to be considered when refugees, NGOs, and the tech community come together to develop solutions * whattechies n...

35 MIN2017 APR 7
Comments
Episode 8: Joséphine Goube – where civic tech can provide solutions for nonprofits
the END
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