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Leading in Business Podcast

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Leading in Business Podcast

Leading in Business Podcast

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About Us

The "Leading in Business" podcast is where we share ideas that make us more effective leaders.

Latest Episodes

Trust the Voice of the Customer

Rudy Vidal, Executive Vice President and Chief Customer Officer at UCN, has focused his career creating a holistic, hands-on understanding of today's corporate and business environments. Rudy oversees the strategy, product, marketing and service for UCN's inContact(r) product suite and is characterized by his ability to formulate winning strategies and implementations across the enterprise. Previously, during a 25-year career at Panasonic Corporation of America, Rudy served as Director of Extreme Customer Service (XCS), where he developed a corporate-wide initiative to address the challenge of differentiation in a commoditized market. What percent of companies solicit customer feedback? What do companies do with the feedback they collect? Based on our research with BenchmarkPortal and Purdue University, 93 percent of companies collect data. Interestingly enough, although many companies collect customer feedback, less than 67 percent actually use this data to make strategic changes t...

18 MIN2018 FEB 25
Comments
Trust the Voice of the Customer
the END

Latest Episodes

Trust the Voice of the Customer

Rudy Vidal, Executive Vice President and Chief Customer Officer at UCN, has focused his career creating a holistic, hands-on understanding of today's corporate and business environments. Rudy oversees the strategy, product, marketing and service for UCN's inContact(r) product suite and is characterized by his ability to formulate winning strategies and implementations across the enterprise. Previously, during a 25-year career at Panasonic Corporation of America, Rudy served as Director of Extreme Customer Service (XCS), where he developed a corporate-wide initiative to address the challenge of differentiation in a commoditized market. What percent of companies solicit customer feedback? What do companies do with the feedback they collect? Based on our research with BenchmarkPortal and Purdue University, 93 percent of companies collect data. Interestingly enough, although many companies collect customer feedback, less than 67 percent actually use this data to make strategic changes t...

18 MIN2018 FEB 25
Comments
Trust the Voice of the Customer
the END
hmly
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