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Owner-Managed

Steve Burles

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Owner-Managed

Owner-Managed

Steve Burles

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About Us

Inspiring interviews with Owner-Managed Businesses in the UK. How they started, the challenges they face and their plans for the future. Hosted by Steve Burles founder of Puddle Agency. Twitter: @stevenburles

Latest Episodes

How a long standing family business extends customer service in the world of online retail

EIn this episode of Owner-Managed Steve talks to Richard Whitaker owner of Whitakers of Shipley. We’ll be discussing how this unashamedly old fashioned company that started in 1964 has jumped into the world of online retail and is reaping the benefits.

31 MIN2019 NOV 29
Comments
How a long standing family business extends customer service in the world of online retail

Hear from an expert in Customer Journey Mapping and how he’s helping SME’s

EIn this episode of Owner-Managed Steve talks to Nigel Greenwood owner of Simply Customer and Bubul. We’ll be discussing the career path that has taken him from HBOS and Lloyds Bank to becoming an expert in customer journey mapping and focusing on the sme market.

59 MIN2019 NOV 15
Comments
Hear from an expert in Customer Journey Mapping and how he’s helping SME’s

How a Steel Merchant is bucking the trend in an unstable UK market

EIn this episode of Owner-Managed Steve talks to Mark Sugden owner of family-run steel stockholders John W Laycock. In an unstable UK market hear how Mark has taken this long-standing business into new territory with a solid business plan.

37 MIN2019 SEP 2
Comments
How a Steel Merchant is bucking the trend in an unstable UK market

High growth EV Charging business talks about the future for Electric Vehicles

EIn this episode of Owner-Managed Steve talks to Nick McNally from McNally EV a UK wide EV Charger installation business. Nick will be talking about his 5-year long journey when he identified the industry as a growth area. How he has met the challenges of a high growth business. And his plans for the future of the business and where we stand in terms of electric vehicle penetration in the UK.

27 MIN2019 SEP 2
Comments
High growth EV Charging business talks about the future for Electric Vehicles

How to start your own Solicitors Firm

EIn this episode of Owner-Managed Steve talks to Richard Newstead the owner of Rinew Legal. They discuss how after several years of working for some top law firms in Leeds, Richard has decided to open his own. He’ll be telling us about how he has achieved this, his plans for the future and a couple of up and coming employment law issues that you need to be aware of.

33 MIN2019 AUG 14
Comments
How to start your own Solicitors Firm

How a local Letting Agent is tackling the Letting Fee Ban

EIn this episode of Owner-Managed Steve talks to Lee Bilbrough the owner of Hayfield Robinson Lettings. They discuss the recent ‘Lettings Fee Ban’ that came into force on the 1st June 2019. Lee talks about the effects it has on the industry as well as the eventual waterfall effect it may have on clients and landlords.

13 MIN2019 AUG 2
Comments
How a local Letting Agent is tackling the Letting Fee Ban
the END

Latest Episodes

How a long standing family business extends customer service in the world of online retail

EIn this episode of Owner-Managed Steve talks to Richard Whitaker owner of Whitakers of Shipley. We’ll be discussing how this unashamedly old fashioned company that started in 1964 has jumped into the world of online retail and is reaping the benefits.

31 MIN2019 NOV 29
Comments
How a long standing family business extends customer service in the world of online retail

Hear from an expert in Customer Journey Mapping and how he’s helping SME’s

EIn this episode of Owner-Managed Steve talks to Nigel Greenwood owner of Simply Customer and Bubul. We’ll be discussing the career path that has taken him from HBOS and Lloyds Bank to becoming an expert in customer journey mapping and focusing on the sme market.

59 MIN2019 NOV 15
Comments
Hear from an expert in Customer Journey Mapping and how he’s helping SME’s

How a Steel Merchant is bucking the trend in an unstable UK market

EIn this episode of Owner-Managed Steve talks to Mark Sugden owner of family-run steel stockholders John W Laycock. In an unstable UK market hear how Mark has taken this long-standing business into new territory with a solid business plan.

37 MIN2019 SEP 2
Comments
How a Steel Merchant is bucking the trend in an unstable UK market

High growth EV Charging business talks about the future for Electric Vehicles

EIn this episode of Owner-Managed Steve talks to Nick McNally from McNally EV a UK wide EV Charger installation business. Nick will be talking about his 5-year long journey when he identified the industry as a growth area. How he has met the challenges of a high growth business. And his plans for the future of the business and where we stand in terms of electric vehicle penetration in the UK.

27 MIN2019 SEP 2
Comments
High growth EV Charging business talks about the future for Electric Vehicles

How to start your own Solicitors Firm

EIn this episode of Owner-Managed Steve talks to Richard Newstead the owner of Rinew Legal. They discuss how after several years of working for some top law firms in Leeds, Richard has decided to open his own. He’ll be telling us about how he has achieved this, his plans for the future and a couple of up and coming employment law issues that you need to be aware of.

33 MIN2019 AUG 14
Comments
How to start your own Solicitors Firm

How a local Letting Agent is tackling the Letting Fee Ban

EIn this episode of Owner-Managed Steve talks to Lee Bilbrough the owner of Hayfield Robinson Lettings. They discuss the recent ‘Lettings Fee Ban’ that came into force on the 1st June 2019. Lee talks about the effects it has on the industry as well as the eventual waterfall effect it may have on clients and landlords.

13 MIN2019 AUG 2
Comments
How a local Letting Agent is tackling the Letting Fee Ban
the END
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