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The Moving Mastery Podcast with Louis Massaro

Louis Massaro: Moving Business Trainer & Coach

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The Moving Mastery Podcast with Louis Massaro

The Moving Mastery Podcast with Louis Massaro

Louis Massaro: Moving Business Trainer & Coach

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Followers
0
Plays
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About Us

Take your moving company to the next level with Louis Massaro, the Moving Industry’s #1 Business Trainer and Success Coach. In this podcast, you’ll learn proven strategies and processes on how to reach higher levels of success in your moving business. Every week, Louis shares valuable insights, stories and expert interviews with takeaways you can implement in your business right away. You’ll also get a behind the scenes look and tactical training from Louis’s seminars and online training programs on how to improve each area of your moving business. Visit LouisMassaro.com to learn about Louis.

Latest Episodes

Should You Scale Your Moving Company?

In this episode of The Moving Mastery Podcast, Louis Massaro shares why you must know if you actually need to scale, and how you’re going to do it before you start to grow your moving company. You’ll learn: What questions to ask yourself before you begin to scale your company How to prepare your company for growth using processes Why you should decide how much money you actually need to live the life you want before you start scaling your business Scaling your moving business basically means taking a model that works and that has all the systems and the processes in place and then scaling it, growing it, duplicating it, expanding it. But even though scaling is one of the best ways for you to create more abundance and more financial freedom for yourself, it's also one of the ways that, if it's not done correctly or it's done prematurely, can cause you the most stress, and the most overwhelmed. It can cost you a ton of money and put a ton of strain on your current business. In this episode of the Moving Mastery Podcast, Louis shares why you need to be certain that you actually need to scale in order to make the money and live the life that you want. He discusses why scaling prematurely or scaling when you're not ready, or scaling when you don't have the model business set up could really cause a lot of aggravation, and put a big strain on your existing business. Avoid making the same mistakes Louis did. Don't scale just for the sake of scaling. You’ve got to know why and how you’re going to do it. Ask yourself, “Do I need the scale? Where do I need to be to reach my personal financial goals?” Whether you love the moving business, or whether you hate the moving business, remember… This business is your way to financial freedom and building wealth for yourself, but you've got to build it the right way. Check out the episode now and go download the last few episodes too! Updates: THE MOVING CEO BUSINESS PROGRAM now has 3 levels of membership! Join the Moving CEO Business Program now! This is the program where I teach you how I did E-V-E-R-Y-T-H-I-N-G! Begin growing your business today starting at $97/month! Click here to learn more. Subscribe to Louis’s YouTube channel for more tips on growing your moving company. Get free on-demand video training on how to book more moves and learn The 6 Stages of a Moving Company Sales Machine. Go to www.LouisMassaro.com/6stages Follow Louis on Instagram for daily tips and motivation. www.Instagram.com/LouisMassaro ABOUT Louis Massaro is the world’s leading moving business trainer and success coach. He’s the founder and CEO of Moving Mastery, a training, coaching, and education company dedicated to helping moving company owners, managers and employees reach higher levels of success in their business. Through his coaching programs, online training and live seminars he’s helped hundreds of people unlock their full potential by giving them the strategies and systems to take their moving business to the next level. Louis opened his first moving company at 19 years old with two rental trucks and after overcoming many challenges and struggles, he went on to build a $20 million a year business. His company, Neighbors Moving & Storage had locations nationwide performing local moves, long-distance moves as well as storage. After 16 years of success in the moving business, Louis sold his companies and is dedicated to helping others “Profit in Their Business and Thrive in Their Life”. Meet him at LouisMassaro.com

17 minNOV 5
Comments
Should You Scale Your Moving Company?

Your New Role as Moving CEO

In this final episode of the Moving CEO Scaling Series, Louis Massaro shares why you must embrace your new role as a Moving CEO before you begin to scale your moving company. You'll learn: What to do to remove yourself from the day-to-day operations of your business How to run your business using nothing but Numbers and Meetings Why developing a new daily schedule to work on business development is crucial for scaling your company In order to scale and reach that next level, you’ve got to shift your mindset. And you’ve got to shift how you perceive yourself and embrace the role of a Moving CEO. Hustle and grind are great, but they will only get you so far. If you want to build an empire it’s going to take more than the ability to get things done, it takes adopting an identity and a mindset as a Moving CEO. In this final episode of the Moving CEO Scaling Series Louis shares how to adopt the Moving CEO Mindset and shows you how to be able to work ON your business and not IN your bu...

40 minOCT 20
Comments
Your New Role as Moving CEO

Decisions to Make Before Scaling

In this episode of the Moving CEO Scaling Series, Louis Massaro shares the decisions you need to make before you begin to scale your moving company. You’ll learn: What questions you need to ask yourself before you begin to scale your company How to calculate the cost of your expansion or new departments Why you need to decide which one of the 5 Models you will use as your template for a new location When you are ready to scale there a lot of questions you need to answer for yourself before you begin. Questions such as which one of the 5 models to scale is right for you? How much time and capital will it take for you to open that new location? Where and when will you open it? Who will run your new department or new location? You’ve got to go into it with a plan, and in this episode of the Moving CEO Scaling Series, Louis gives you all of the questions to ask before you start scaling your business. He shares why you should always ask questions and write down anything you’re unsure ...

40 minOCT 16
Comments
Decisions to Make Before Scaling

Processes and People to Scale

In this episode of the Moving CEO Scaling Series, Louis Massaro shares why you must have processes in place and people to run those processes before you begin to scale your moving company. You’ll learn: What it means to make your moving company a process-driven organization How to use processes to gain an advantage over your competition Why you shouldn’t have people running your company and what their role actually needs to be You can’t scale your business without processes in place. And you can’t have processes without having people to run those processes. It can be so exciting when you’re ready to expand your company, but you’re got to make sure you have everything in place to make it a pleasurable experience before you start to scale. Otherwise, you will have a very difficult time growing, and you will definitely struggle. In order to succeed at a high level without stress and overwhelm you need to focus on making your company into a process-driven organization. Processes a...

45 minOCT 13
Comments
Processes and People to Scale

Freedom to Scale Your Moving Business

In this episode of the Moving CEO Scaling Series, Louis Massaro shares why you must create freedom before you begin to scale your moving company. You’ll learn: What you must do to discover the areas of your business that are keeping you from having freedom How to prepare your business to run smoothly while you take a year-long vacation Why you need Control, Clarity, Consistency, Cash, and Confidence before you start to scale When you are on the path to scaling your company you need a substantial amount of time to focus on business development. And you can’t focus on business development if you’re constantly busy putting out fires and dealing with random stuff every day. You’ve got to get to a place where you have the freedom to go and expand. Or the freedom to just enjoy your life if that’s what you choose. It’s so easy to think that just because your existing office is running well that it will be a breeze to send your best person over to a new location and let them handle op...

38 minOCT 12
Comments
Freedom to Scale Your Moving Business

Your Moving Company's Scalability

In this episode of the Moving CEO Scaling Series, Louis Massaro shares why you must assess your moving company’s scalability before you begin to scale your moving company. You’ll learn: What areas to look at in your business to assess their ability to be scaled How to decide which pieces of your model to scale and which ones to possible let go of Why you must keep it simple and manageable to ensure profitability when you begin to scale When thinking about growing your moving company it may not always be wise to scale everything you currently do in your business. Once you have stabilized and systematized your business it’s important to take a look at which pieces of your model are actually worth scaling and what might be better to let go of. Assessing things like the Net Profit or Ease of Service for a line of business in your company can help you gain clarity. And knowing whether or not each line is Energizing and Sustainable for you will really help to put things into perspectiv...

43 minOCT 11
Comments
Your Moving Company's Scalability

Systematize Your Accounting

In this episode of the Moving CEO Scaling Series, Louis Massaro shares why you must systematize your accounting before you begin to scale your moving company. You’ll learn: What you can do to automate your income and expenses to produce an accurate Profit and Loss report How to make sure that your accounts payable are being paid accurately and consistently every month Why you should hire a bookkeeper even if they’re just part-time If you’re trying to run a business and you don’t know what your numbers are, it's like trying to be the captain of a ship and not knowing what your coordinates are. You’re basically lost at sea. Knowing your numbers gives you clarity in your business and the confidence to spend money on marketing and invest in your business because you know exactly where you are at all times. And with accurate accounting, you can easily predict where you will be in the future, which will help you make the big decisions when it’s time to grow. After all, the numbers d...

57 minOCT 10
Comments
Systematize Your Accounting

Systematize Your Customer Service

In this episode of the Moving CEO Scaling Series, Louis Massaro shares why you must systematize your customer service before you begin to scale your moving company. You’ll learn: What you need to do to ensure that your customer's expectations are being met throughout the entire sales and servicing process How to make sure that your team is aware of any and all customer service issues to keep any complaints from falling through the cracks Why you must implement a complaint resolution process to minimize complaints and avoid bad reviews When a customer complaint comes into your moving company it can be difficult to not take it personally. If a customer is unhappy about something, whether there was damage or something happened during the move that they are upset about… It’s not a personal attack against you or your company, it just means that the customer’s expectations were not met. Most complaints are small, manageable issues that can be resolved quickly. But if you let them go w...

53 minOCT 9
Comments
Systematize Your Customer Service

Systematize Your Moving Operation

In this episode of the Moving CEO Scaling Series, Louis Massaro shares why you must systematize your moving operation before you begin to scale your moving company. You’ll learn: What you need to do to ensure a constant flow of new mover applicants and optimize your mover hiring process How to stop all the equipment and supplies on your trucks from constantly disappearing or getting lost Why you must do a scripted confirmation call if you want to increase your RPM (Revenue Per Move) Your customers don’t care about your different departments, your hiring headaches, your marketing processes, etc… All they care about is being able to book a move with a company that they trust, right? But if your operation isn’t on point and you are unable to deliver that service to them, you aren’t going to be able to scale your business. When you systematize all aspects of your operation it will help your business to run smooth, efficient, and stress-free. And it will also turn your customers int...

52 minOCT 8
Comments
Systematize Your Moving Operation

Systematize Your Sales Process

In this episode of the Moving CEO Scaling Series, Louis Massaro shares why you must systematize your sales process before you begin to scale your moving company. You’ll learn: What you need to know about properly managing all your incoming leads to bring the most return on your marketing investment How to set up your sales script and rebuttals to ensure that your sales team is booking the highest percentage of moves Why someone in your company must “wear the Sales Manager’s hat” even if you don’t specifically hire a Sales Manager Sales is the number one reason why Louis and all other high achieving moving company owners are able to build such successful companies and live amazing lives. They understand that great sales technique is not about being pushy or manipulative to the customer. It’s about providing all the answers and important information for your prospective customers in a polite and courteous way. Your sales team should assume the roles of diligent and helpful guide...

63 minOCT 7
Comments
Systematize Your Sales Process

Latest Episodes

Should You Scale Your Moving Company?

In this episode of The Moving Mastery Podcast, Louis Massaro shares why you must know if you actually need to scale, and how you’re going to do it before you start to grow your moving company. You’ll learn: What questions to ask yourself before you begin to scale your company How to prepare your company for growth using processes Why you should decide how much money you actually need to live the life you want before you start scaling your business Scaling your moving business basically means taking a model that works and that has all the systems and the processes in place and then scaling it, growing it, duplicating it, expanding it. But even though scaling is one of the best ways for you to create more abundance and more financial freedom for yourself, it's also one of the ways that, if it's not done correctly or it's done prematurely, can cause you the most stress, and the most overwhelmed. It can cost you a ton of money and put a ton of strain on your current business. In this episode of the Moving Mastery Podcast, Louis shares why you need to be certain that you actually need to scale in order to make the money and live the life that you want. He discusses why scaling prematurely or scaling when you're not ready, or scaling when you don't have the model business set up could really cause a lot of aggravation, and put a big strain on your existing business. Avoid making the same mistakes Louis did. Don't scale just for the sake of scaling. You’ve got to know why and how you’re going to do it. Ask yourself, “Do I need the scale? Where do I need to be to reach my personal financial goals?” Whether you love the moving business, or whether you hate the moving business, remember… This business is your way to financial freedom and building wealth for yourself, but you've got to build it the right way. Check out the episode now and go download the last few episodes too! Updates: THE MOVING CEO BUSINESS PROGRAM now has 3 levels of membership! Join the Moving CEO Business Program now! This is the program where I teach you how I did E-V-E-R-Y-T-H-I-N-G! Begin growing your business today starting at $97/month! Click here to learn more. Subscribe to Louis’s YouTube channel for more tips on growing your moving company. Get free on-demand video training on how to book more moves and learn The 6 Stages of a Moving Company Sales Machine. Go to www.LouisMassaro.com/6stages Follow Louis on Instagram for daily tips and motivation. www.Instagram.com/LouisMassaro ABOUT Louis Massaro is the world’s leading moving business trainer and success coach. He’s the founder and CEO of Moving Mastery, a training, coaching, and education company dedicated to helping moving company owners, managers and employees reach higher levels of success in their business. Through his coaching programs, online training and live seminars he’s helped hundreds of people unlock their full potential by giving them the strategies and systems to take their moving business to the next level. Louis opened his first moving company at 19 years old with two rental trucks and after overcoming many challenges and struggles, he went on to build a $20 million a year business. His company, Neighbors Moving & Storage had locations nationwide performing local moves, long-distance moves as well as storage. After 16 years of success in the moving business, Louis sold his companies and is dedicated to helping others “Profit in Their Business and Thrive in Their Life”. Meet him at LouisMassaro.com

17 minNOV 5
Comments
Should You Scale Your Moving Company?

Your New Role as Moving CEO

In this final episode of the Moving CEO Scaling Series, Louis Massaro shares why you must embrace your new role as a Moving CEO before you begin to scale your moving company. You'll learn: What to do to remove yourself from the day-to-day operations of your business How to run your business using nothing but Numbers and Meetings Why developing a new daily schedule to work on business development is crucial for scaling your company In order to scale and reach that next level, you’ve got to shift your mindset. And you’ve got to shift how you perceive yourself and embrace the role of a Moving CEO. Hustle and grind are great, but they will only get you so far. If you want to build an empire it’s going to take more than the ability to get things done, it takes adopting an identity and a mindset as a Moving CEO. In this final episode of the Moving CEO Scaling Series Louis shares how to adopt the Moving CEO Mindset and shows you how to be able to work ON your business and not IN your bu...

40 minOCT 20
Comments
Your New Role as Moving CEO

Decisions to Make Before Scaling

In this episode of the Moving CEO Scaling Series, Louis Massaro shares the decisions you need to make before you begin to scale your moving company. You’ll learn: What questions you need to ask yourself before you begin to scale your company How to calculate the cost of your expansion or new departments Why you need to decide which one of the 5 Models you will use as your template for a new location When you are ready to scale there a lot of questions you need to answer for yourself before you begin. Questions such as which one of the 5 models to scale is right for you? How much time and capital will it take for you to open that new location? Where and when will you open it? Who will run your new department or new location? You’ve got to go into it with a plan, and in this episode of the Moving CEO Scaling Series, Louis gives you all of the questions to ask before you start scaling your business. He shares why you should always ask questions and write down anything you’re unsure ...

40 minOCT 16
Comments
Decisions to Make Before Scaling

Processes and People to Scale

In this episode of the Moving CEO Scaling Series, Louis Massaro shares why you must have processes in place and people to run those processes before you begin to scale your moving company. You’ll learn: What it means to make your moving company a process-driven organization How to use processes to gain an advantage over your competition Why you shouldn’t have people running your company and what their role actually needs to be You can’t scale your business without processes in place. And you can’t have processes without having people to run those processes. It can be so exciting when you’re ready to expand your company, but you’re got to make sure you have everything in place to make it a pleasurable experience before you start to scale. Otherwise, you will have a very difficult time growing, and you will definitely struggle. In order to succeed at a high level without stress and overwhelm you need to focus on making your company into a process-driven organization. Processes a...

45 minOCT 13
Comments
Processes and People to Scale

Freedom to Scale Your Moving Business

In this episode of the Moving CEO Scaling Series, Louis Massaro shares why you must create freedom before you begin to scale your moving company. You’ll learn: What you must do to discover the areas of your business that are keeping you from having freedom How to prepare your business to run smoothly while you take a year-long vacation Why you need Control, Clarity, Consistency, Cash, and Confidence before you start to scale When you are on the path to scaling your company you need a substantial amount of time to focus on business development. And you can’t focus on business development if you’re constantly busy putting out fires and dealing with random stuff every day. You’ve got to get to a place where you have the freedom to go and expand. Or the freedom to just enjoy your life if that’s what you choose. It’s so easy to think that just because your existing office is running well that it will be a breeze to send your best person over to a new location and let them handle op...

38 minOCT 12
Comments
Freedom to Scale Your Moving Business

Your Moving Company's Scalability

In this episode of the Moving CEO Scaling Series, Louis Massaro shares why you must assess your moving company’s scalability before you begin to scale your moving company. You’ll learn: What areas to look at in your business to assess their ability to be scaled How to decide which pieces of your model to scale and which ones to possible let go of Why you must keep it simple and manageable to ensure profitability when you begin to scale When thinking about growing your moving company it may not always be wise to scale everything you currently do in your business. Once you have stabilized and systematized your business it’s important to take a look at which pieces of your model are actually worth scaling and what might be better to let go of. Assessing things like the Net Profit or Ease of Service for a line of business in your company can help you gain clarity. And knowing whether or not each line is Energizing and Sustainable for you will really help to put things into perspectiv...

43 minOCT 11
Comments
Your Moving Company's Scalability

Systematize Your Accounting

In this episode of the Moving CEO Scaling Series, Louis Massaro shares why you must systematize your accounting before you begin to scale your moving company. You’ll learn: What you can do to automate your income and expenses to produce an accurate Profit and Loss report How to make sure that your accounts payable are being paid accurately and consistently every month Why you should hire a bookkeeper even if they’re just part-time If you’re trying to run a business and you don’t know what your numbers are, it's like trying to be the captain of a ship and not knowing what your coordinates are. You’re basically lost at sea. Knowing your numbers gives you clarity in your business and the confidence to spend money on marketing and invest in your business because you know exactly where you are at all times. And with accurate accounting, you can easily predict where you will be in the future, which will help you make the big decisions when it’s time to grow. After all, the numbers d...

57 minOCT 10
Comments
Systematize Your Accounting

Systematize Your Customer Service

In this episode of the Moving CEO Scaling Series, Louis Massaro shares why you must systematize your customer service before you begin to scale your moving company. You’ll learn: What you need to do to ensure that your customer's expectations are being met throughout the entire sales and servicing process How to make sure that your team is aware of any and all customer service issues to keep any complaints from falling through the cracks Why you must implement a complaint resolution process to minimize complaints and avoid bad reviews When a customer complaint comes into your moving company it can be difficult to not take it personally. If a customer is unhappy about something, whether there was damage or something happened during the move that they are upset about… It’s not a personal attack against you or your company, it just means that the customer’s expectations were not met. Most complaints are small, manageable issues that can be resolved quickly. But if you let them go w...

53 minOCT 9
Comments
Systematize Your Customer Service

Systematize Your Moving Operation

In this episode of the Moving CEO Scaling Series, Louis Massaro shares why you must systematize your moving operation before you begin to scale your moving company. You’ll learn: What you need to do to ensure a constant flow of new mover applicants and optimize your mover hiring process How to stop all the equipment and supplies on your trucks from constantly disappearing or getting lost Why you must do a scripted confirmation call if you want to increase your RPM (Revenue Per Move) Your customers don’t care about your different departments, your hiring headaches, your marketing processes, etc… All they care about is being able to book a move with a company that they trust, right? But if your operation isn’t on point and you are unable to deliver that service to them, you aren’t going to be able to scale your business. When you systematize all aspects of your operation it will help your business to run smooth, efficient, and stress-free. And it will also turn your customers int...

52 minOCT 8
Comments
Systematize Your Moving Operation

Systematize Your Sales Process

In this episode of the Moving CEO Scaling Series, Louis Massaro shares why you must systematize your sales process before you begin to scale your moving company. You’ll learn: What you need to know about properly managing all your incoming leads to bring the most return on your marketing investment How to set up your sales script and rebuttals to ensure that your sales team is booking the highest percentage of moves Why someone in your company must “wear the Sales Manager’s hat” even if you don’t specifically hire a Sales Manager Sales is the number one reason why Louis and all other high achieving moving company owners are able to build such successful companies and live amazing lives. They understand that great sales technique is not about being pushy or manipulative to the customer. It’s about providing all the answers and important information for your prospective customers in a polite and courteous way. Your sales team should assume the roles of diligent and helpful guide...

63 minOCT 7
Comments
Systematize Your Sales Process
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