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The Retail Shift

Mitch Black

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The Retail Shift

The Retail Shift

Mitch Black

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Followers
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Plays
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About Us

Welcome to The Retail Shift – a brand new podcast where we’re discussing current retail trends and uncovering the shifts and challenges today’s retailer faces. Every week, we’ll sit down with a different retail expert to discuss what is new in technology, customer expectations, and consumer demand. Join us as we get in the weeds and find out what advice they have that makes today’s retailers successful. Tune in because if there’s one thing we can all agree on, it’s shift happens.

Latest Episodes

Alex Yeater | The Power of Sales Reps

Alex Yeater, President of Conway Communications, talks about the sales process and how understanding who your successful reps are is key in replicating positive experiences for the customer. Key Takeaways: 1. Using conversion data to understand who your best reps are is necessary to grow and replicate success. 2. Focusing on the small details in a sales can make all the difference in the experience a customer has. 3. If you aren't actively using analytics to adjust your processes, you are behind.

25 MIN1 w ago
Comments
Alex Yeater | The Power of Sales Reps

Michael Osborne | Omnichannel Strategy and Personalization in Retail

Michael Osborne, CEO and President of SmarterHQ, shares how retailers can benefit by defining a sound strategy and personalizing the buying experience. Key Takeaways: 1. Learn about your buyers and how they want to interact with your brand. 2. Define your strategy before your begin execution. Understanding what you are trying to accomplish and focus on the data to support that strategy. 3. Simple execution is key. Don't take on a lot of flashy tools when they can't be used to their full potential

25 MIN3 w ago
Comments
Michael Osborne | Omnichannel Strategy and Personalization in Retail

Biju Nair| The Circular Economy in Wireless

Biju Nair, President and CEO of HYLA Mobile, joins us in this episode of The Retail Shift. Key Learnings: - What is the circular economy in wireless retail and how can organizations benefit from it. - How data plays into trade-in and buy back programs - How companies can track and manage upgrade cycles to positively impact their business with more foot traffic

27 MINJUL 2
Comments
Biju Nair| The Circular Economy in Wireless

Devin Shrake| Performance-Based Scheduling: The Shiftlab Story

Performance-based scheduling is a big advantage for companies who choose to adopt a strategic approach to scheduling. Companies who have adopted it have been extremely underserved with technology to support the process. In this episode of The Retail Shift, we talk to the President and COO of Shiftlab, Devin Shrake, about why he started Shiftlab, what predictions and shifts he is seeing in the wireless retail space, what he's learned from starting a company, and so much more.

27 MINJUN 25
Comments
Devin Shrake| Performance-Based Scheduling: The Shiftlab Story

Jason Becker | Point of Sale and Delivering Top Customer and Brand Experience

How do you effectively deliver the best possible customer and brand experience? Join us as Jason Becker, CEO of RICS Software, shares his insights on how connectivity in the ecosystem will make a difference for companies in the future.

25 MINJUN 11
Comments
Jason Becker | Point of Sale and Delivering Top Customer and Brand Experience

Eric Stachowski | Point of Sale and the Impact on Wireless Retail

Point of sale solutions have played a vital role in the evolution of wireless retail. Eric Stachowski, President of iQmetrix, provides insights into the shift and small business taking advantage of e-commerce to compete against larger retailers.

30 MINMAY 28
Comments
Eric Stachowski | Point of Sale and the Impact on Wireless Retail

Brett Beveridge | Change Management and the Value of an Employee

Success comes from having invested employees and evolving the organization over time. These are tall orders in the current climate and the organizations who take the time to hire quality, team players and create a process to adjust their business are able to easily avoid disruption.

29 MINMAY 19
Comments
Brett Beveridge | Change Management and the Value of an Employee

Brent Oakley | Custom Customer Experiences in Retail

Retail stores have unique opportunities to personalize a shopper's experience, but what do those look like? Understanding shopper habits is step one and the easiest in terms of data gathering. Using omni-channel approaches to reach them where they are is step two and much more challenging.

27 MINMAY 18
Comments
Brent Oakley | Custom Customer Experiences in Retail

JJ Schaidler | What is 5G?

Wireless providers have different explanations for what 5G actually is and what it will mean for you and your service. Industries including, health and wellness, apparel, and automotive are looking to see how they can provide unique offerings around 5G. Creating a seamless experience for customers is the forefront of this push and will drastically change the landscape in the coming years.

26 MINMAY 18
Comments
JJ Schaidler | What is 5G?

The Retail Shift

Welcome to The Retail Shift – a brand new podcast presented by Shiftlab where we’re discussing current retail trends and uncovering the shifts and challenges today’s retailer faces. Every week, we’ll sit down with a different retail expert to discuss what is new in technology, customer expectations, how to create consumer demand and create a great work environment for employees.

1 MINMAY 18
Comments
The Retail Shift
the END

Latest Episodes

Alex Yeater | The Power of Sales Reps

Alex Yeater, President of Conway Communications, talks about the sales process and how understanding who your successful reps are is key in replicating positive experiences for the customer. Key Takeaways: 1. Using conversion data to understand who your best reps are is necessary to grow and replicate success. 2. Focusing on the small details in a sales can make all the difference in the experience a customer has. 3. If you aren't actively using analytics to adjust your processes, you are behind.

25 MIN1 w ago
Comments
Alex Yeater | The Power of Sales Reps

Michael Osborne | Omnichannel Strategy and Personalization in Retail

Michael Osborne, CEO and President of SmarterHQ, shares how retailers can benefit by defining a sound strategy and personalizing the buying experience. Key Takeaways: 1. Learn about your buyers and how they want to interact with your brand. 2. Define your strategy before your begin execution. Understanding what you are trying to accomplish and focus on the data to support that strategy. 3. Simple execution is key. Don't take on a lot of flashy tools when they can't be used to their full potential

25 MIN3 w ago
Comments
Michael Osborne | Omnichannel Strategy and Personalization in Retail

Biju Nair| The Circular Economy in Wireless

Biju Nair, President and CEO of HYLA Mobile, joins us in this episode of The Retail Shift. Key Learnings: - What is the circular economy in wireless retail and how can organizations benefit from it. - How data plays into trade-in and buy back programs - How companies can track and manage upgrade cycles to positively impact their business with more foot traffic

27 MINJUL 2
Comments
Biju Nair| The Circular Economy in Wireless

Devin Shrake| Performance-Based Scheduling: The Shiftlab Story

Performance-based scheduling is a big advantage for companies who choose to adopt a strategic approach to scheduling. Companies who have adopted it have been extremely underserved with technology to support the process. In this episode of The Retail Shift, we talk to the President and COO of Shiftlab, Devin Shrake, about why he started Shiftlab, what predictions and shifts he is seeing in the wireless retail space, what he's learned from starting a company, and so much more.

27 MINJUN 25
Comments
Devin Shrake| Performance-Based Scheduling: The Shiftlab Story

Jason Becker | Point of Sale and Delivering Top Customer and Brand Experience

How do you effectively deliver the best possible customer and brand experience? Join us as Jason Becker, CEO of RICS Software, shares his insights on how connectivity in the ecosystem will make a difference for companies in the future.

25 MINJUN 11
Comments
Jason Becker | Point of Sale and Delivering Top Customer and Brand Experience

Eric Stachowski | Point of Sale and the Impact on Wireless Retail

Point of sale solutions have played a vital role in the evolution of wireless retail. Eric Stachowski, President of iQmetrix, provides insights into the shift and small business taking advantage of e-commerce to compete against larger retailers.

30 MINMAY 28
Comments
Eric Stachowski | Point of Sale and the Impact on Wireless Retail

Brett Beveridge | Change Management and the Value of an Employee

Success comes from having invested employees and evolving the organization over time. These are tall orders in the current climate and the organizations who take the time to hire quality, team players and create a process to adjust their business are able to easily avoid disruption.

29 MINMAY 19
Comments
Brett Beveridge | Change Management and the Value of an Employee

Brent Oakley | Custom Customer Experiences in Retail

Retail stores have unique opportunities to personalize a shopper's experience, but what do those look like? Understanding shopper habits is step one and the easiest in terms of data gathering. Using omni-channel approaches to reach them where they are is step two and much more challenging.

27 MINMAY 18
Comments
Brent Oakley | Custom Customer Experiences in Retail

JJ Schaidler | What is 5G?

Wireless providers have different explanations for what 5G actually is and what it will mean for you and your service. Industries including, health and wellness, apparel, and automotive are looking to see how they can provide unique offerings around 5G. Creating a seamless experience for customers is the forefront of this push and will drastically change the landscape in the coming years.

26 MINMAY 18
Comments
JJ Schaidler | What is 5G?

The Retail Shift

Welcome to The Retail Shift – a brand new podcast presented by Shiftlab where we’re discussing current retail trends and uncovering the shifts and challenges today’s retailer faces. Every week, we’ll sit down with a different retail expert to discuss what is new in technology, customer expectations, how to create consumer demand and create a great work environment for employees.

1 MINMAY 18
Comments
The Retail Shift
the END
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