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Dispatch in Depth

Dispatch in Depth

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Dispatch in Depth

Dispatch in Depth

Dispatch in Depth

2
Followers
0
Plays
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About Us

“Dispatch in Depth” is the only podcast that delves into the why and how of emergency dispatch. Each episode we will talk with a different researcher about the work they’re doing to make emergency dispatch as safe and effective as possible worldwide. “Dispatch in Depth” is the official research podcast of the International Academies of Emergency Dispatch.

Latest Episodes

911 Citizens’ Academy with Sarah Smith

Sarah Smith,Public Information Officerfor Pennington County Emergency Services Communication Center,discusses her center’s 911 Citizens’ Academy—what it is, who it’s for, and how to institute one in your own center. For Your Information: https://www.pennco.org/citizens911 https://rapidcityjournal.com/news/local/dispatchers-offer-a-look-inside-the-nerve-center-of-emergency/article_c62b4418-7813-5739-9236-b7dfd86e7f98.html

13 MIN6 d ago
Comments
911 Citizens’ Academy with Sarah Smith

Implicit Bias with Liz Belmonte

Liz Belmonte, training supervisor at Cambridge Emergency Communications, discussesimplicit bias,including how it canaffectevery step ofan emergency policecall, from the caller to thedispatcherto the respondingpolice officer. For Your Information: Test your implicit biases:https://perception.org/research/implicit-bias/ Watch Dr.MahzarinR.Banajiexplain hidden biases:https://www.youtube.com/watch?v=XK_G-rkXenM&t=2s

21 MIN2 w ago
Comments
Implicit Bias with Liz Belmonte

An Isolated Existence with Jennet Sullivan

Jennet Sullivan, Accreditation and Compliance Coordinator for Cedar Park Police Department, discusses domestic violence and abuse by sharing her mother’s experience and outlining things emergency dispatchers should remember when taking these calls. For Your Information: The following are resources for victims of domestic abuse and anyone wanting to learn more. www.thehotline.org/help/ Helping teenagers create healthy relationships:www.loveisrespect.org/ ncadv.org/ www.futureswithoutviolence.org/ www.nrcdv.org/ How to talk with kids about domestic violence:www.domesticshelters.org/articles/chi…tic-violence www.thehotline.org/help/help-for-f…nds-and-family/

21 MINJUN 9
Comments
An Isolated Existence with Jennet Sullivan

Handle with Care with Tina DeCola

Tina DeCola, Communications Specialist Supervisor for Las Vegas Fire and Rescue, discusses the call that got her interested in human trafficking, signs emergency dispatchers can look for to spot potential trafficking calls, and the perspectives of trafficking victims. For Your Information: If you would like to contact Tina regarding her training on handling human trafficking calls, you can reach her at tdecola @ lasvegasnevada (dot) gov Denise Amber Lee Foundation:www.deniseamberlee.org/

17 MINMAY 26
Comments
Handle with Care with Tina DeCola

More Than a Pile of Data with Todd Stout

Todd Stout, president and founder of FirstWatch, discusses the role of FirstWatch in COVID-19 surveillance, lessons learned from the Ebola virus outbreak, and the importance of emergency dispatchers increasing their resilience. For Your Information: FirstWatch website:www.firstwatch.net/ Learn more about Health Intelligence:www.firstwatch.net/hi/ Paramedic Chiefs of Canada webinar featuring FirstWatch, Snohomish County 911, and Orleans Parish Communication District:www.firstwatch.net/paramedic-chief…rt-3-april-9th/ ResilientFirst with Mike Taigman:www.firstwatch.net/resilientfirst-…binar-10-24-19/

20 MINMAY 12
Comments
More Than a Pile of Data with Todd Stout

The New Normal with Director Tyrell Morris

Director Tyrell Morris, Orleans Parish Communication District, discusses the implementation of Protocol 36: Pandemic, Epidemic, and Outbreak (Surveillance and Triage), the role of video triage in COVID-19 calls, and New Orleans’s self-quarantine registry. For Your Information: OPCD’s COVID-19 ECC Resources:opcdla.gov/covid-19-ecc-resources/ SHOWUP: S – Sincere; H–Honest; O–Optimistic; W–Well-informed; U–Upbeat; and P– Procedurally Compliant

16 MINMAY 5
Comments
The New Normal with Director Tyrell Morris

COVID-19 Surveillance with Terry Peterson

Terry Peterson, Deputy Director of Snohomish County 911, discusses his center’s implementation of Protocol 36: Pandemic/Epidemic/Outbreak (Surveillance or Triage), how things have changed for emergency dispatchers, and how they’re planning for the future. For Your Information: Download Protocol 36 and stay up-to-date on COVID-19 communications:www.emergencydispatch.org/COVID-19-Communications Snohomish County 911’s website:snohomishcountywa.gov/5589/COVID-19-Response

17 MINAPR 28
Comments
COVID-19 Surveillance with Terry Peterson

Side Effects May Vary (Part 2) with Anne Camaro and Jeremy DeMar

Isabel talks with Anne Camaro, assistant director of administration and training with the Cambridge Emergency Communications Department, and Jeremy DeMar, director of emergency communications for the city of Springfield, MA. They continue the discussion about the friends and family of 911 stress survey, including how it was distributed and what its results mean for dispatch as a profession. Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

21 MIN2019 DEC 11
Comments
Side Effects May Vary (Part 2) with Anne Camaro and Jeremy DeMar

Side Effects May Vary (Part 1) with Liz Belmonte and Adam Timm

Isabel talks with Liz Belmonte, training supervisor at Cambridge Emergency Communications, and Adam Timm, a 911 trainer and consultant. They discuss a survey about the effects of dispatch stress on emergency dispatchers’ families, the importance of resilience, and things you can do now to minimize negative effects. Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

27 MIN2019 NOV 27
Comments
Side Effects May Vary (Part 1) with Liz Belmonte and Adam Timm

Addressed to the Nines with Drew Cooper, M.C. Baldwin, and Dawn Dilego

Isabel talks with Drew Cooper of the Rural Utah Project, M.C. Baldwin of the Navajo Nation Addressing Authority, and Dawn Dilego of the Bluff Fire Department. They discuss a lack of formal addresses in the Navajo Nation, the steps being taken to improve the situation, and how it effects emergency response in the area. For Your Information: Rural Utah Project website: https://www.ruralutahproject.org Learn more about Plus codes: https://plus.codes Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

36 MIN2019 NOV 12
Comments
Addressed to the Nines with Drew Cooper, M.C. Baldwin, and Dawn Dilego

Latest Episodes

911 Citizens’ Academy with Sarah Smith

Sarah Smith,Public Information Officerfor Pennington County Emergency Services Communication Center,discusses her center’s 911 Citizens’ Academy—what it is, who it’s for, and how to institute one in your own center. For Your Information: https://www.pennco.org/citizens911 https://rapidcityjournal.com/news/local/dispatchers-offer-a-look-inside-the-nerve-center-of-emergency/article_c62b4418-7813-5739-9236-b7dfd86e7f98.html

13 MIN6 d ago
Comments
911 Citizens’ Academy with Sarah Smith

Implicit Bias with Liz Belmonte

Liz Belmonte, training supervisor at Cambridge Emergency Communications, discussesimplicit bias,including how it canaffectevery step ofan emergency policecall, from the caller to thedispatcherto the respondingpolice officer. For Your Information: Test your implicit biases:https://perception.org/research/implicit-bias/ Watch Dr.MahzarinR.Banajiexplain hidden biases:https://www.youtube.com/watch?v=XK_G-rkXenM&t=2s

21 MIN2 w ago
Comments
Implicit Bias with Liz Belmonte

An Isolated Existence with Jennet Sullivan

Jennet Sullivan, Accreditation and Compliance Coordinator for Cedar Park Police Department, discusses domestic violence and abuse by sharing her mother’s experience and outlining things emergency dispatchers should remember when taking these calls. For Your Information: The following are resources for victims of domestic abuse and anyone wanting to learn more. www.thehotline.org/help/ Helping teenagers create healthy relationships:www.loveisrespect.org/ ncadv.org/ www.futureswithoutviolence.org/ www.nrcdv.org/ How to talk with kids about domestic violence:www.domesticshelters.org/articles/chi…tic-violence www.thehotline.org/help/help-for-f…nds-and-family/

21 MINJUN 9
Comments
An Isolated Existence with Jennet Sullivan

Handle with Care with Tina DeCola

Tina DeCola, Communications Specialist Supervisor for Las Vegas Fire and Rescue, discusses the call that got her interested in human trafficking, signs emergency dispatchers can look for to spot potential trafficking calls, and the perspectives of trafficking victims. For Your Information: If you would like to contact Tina regarding her training on handling human trafficking calls, you can reach her at tdecola @ lasvegasnevada (dot) gov Denise Amber Lee Foundation:www.deniseamberlee.org/

17 MINMAY 26
Comments
Handle with Care with Tina DeCola

More Than a Pile of Data with Todd Stout

Todd Stout, president and founder of FirstWatch, discusses the role of FirstWatch in COVID-19 surveillance, lessons learned from the Ebola virus outbreak, and the importance of emergency dispatchers increasing their resilience. For Your Information: FirstWatch website:www.firstwatch.net/ Learn more about Health Intelligence:www.firstwatch.net/hi/ Paramedic Chiefs of Canada webinar featuring FirstWatch, Snohomish County 911, and Orleans Parish Communication District:www.firstwatch.net/paramedic-chief…rt-3-april-9th/ ResilientFirst with Mike Taigman:www.firstwatch.net/resilientfirst-…binar-10-24-19/

20 MINMAY 12
Comments
More Than a Pile of Data with Todd Stout

The New Normal with Director Tyrell Morris

Director Tyrell Morris, Orleans Parish Communication District, discusses the implementation of Protocol 36: Pandemic, Epidemic, and Outbreak (Surveillance and Triage), the role of video triage in COVID-19 calls, and New Orleans’s self-quarantine registry. For Your Information: OPCD’s COVID-19 ECC Resources:opcdla.gov/covid-19-ecc-resources/ SHOWUP: S – Sincere; H–Honest; O–Optimistic; W–Well-informed; U–Upbeat; and P– Procedurally Compliant

16 MINMAY 5
Comments
The New Normal with Director Tyrell Morris

COVID-19 Surveillance with Terry Peterson

Terry Peterson, Deputy Director of Snohomish County 911, discusses his center’s implementation of Protocol 36: Pandemic/Epidemic/Outbreak (Surveillance or Triage), how things have changed for emergency dispatchers, and how they’re planning for the future. For Your Information: Download Protocol 36 and stay up-to-date on COVID-19 communications:www.emergencydispatch.org/COVID-19-Communications Snohomish County 911’s website:snohomishcountywa.gov/5589/COVID-19-Response

17 MINAPR 28
Comments
COVID-19 Surveillance with Terry Peterson

Side Effects May Vary (Part 2) with Anne Camaro and Jeremy DeMar

Isabel talks with Anne Camaro, assistant director of administration and training with the Cambridge Emergency Communications Department, and Jeremy DeMar, director of emergency communications for the city of Springfield, MA. They continue the discussion about the friends and family of 911 stress survey, including how it was distributed and what its results mean for dispatch as a profession. Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

21 MIN2019 DEC 11
Comments
Side Effects May Vary (Part 2) with Anne Camaro and Jeremy DeMar

Side Effects May Vary (Part 1) with Liz Belmonte and Adam Timm

Isabel talks with Liz Belmonte, training supervisor at Cambridge Emergency Communications, and Adam Timm, a 911 trainer and consultant. They discuss a survey about the effects of dispatch stress on emergency dispatchers’ families, the importance of resilience, and things you can do now to minimize negative effects. Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

27 MIN2019 NOV 27
Comments
Side Effects May Vary (Part 1) with Liz Belmonte and Adam Timm

Addressed to the Nines with Drew Cooper, M.C. Baldwin, and Dawn Dilego

Isabel talks with Drew Cooper of the Rural Utah Project, M.C. Baldwin of the Navajo Nation Addressing Authority, and Dawn Dilego of the Bluff Fire Department. They discuss a lack of formal addresses in the Navajo Nation, the steps being taken to improve the situation, and how it effects emergency response in the area. For Your Information: Rural Utah Project website: https://www.ruralutahproject.org Learn more about Plus codes: https://plus.codes Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

36 MIN2019 NOV 12
Comments
Addressed to the Nines with Drew Cooper, M.C. Baldwin, and Dawn Dilego
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