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Digital Influence

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Digital Influence

Digital Influence

CliffCentral.com

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About Us

Digital Influence is about digital transformation: what it means, how to do it, its challenges and how businesses around the world are succeeding with it. Digital transformation initiatives are now a high priority for business leaders. Changing the culture within organisations while also enhancing the customer experiences are no longer nice to haves, they are at the very heart of the future success of your business. Ryan Hogarth explores this new digital culture with guests who are at the forefront of the change.

Latest Episodes

Taking your Start Up to London

Ryan chats to Scott Cundill. Originally they were going to talk about Scott's business, Majestic3 but it become more of a conversation about what it takes for a South African start up to set up shop in the UK. A fascinating listen for any locals looking to expand and earn Pounds!

16 min2017 MAY 17
Comments
Taking your Start Up to London

Customer Service is Not Good Enough

Customer service has been a focal point in business since there have been businesses. But tech-savvy customers today want more than just service. What is "customer experience" and why should it be an ongoing obsession for every business? Ryan chats with Lynn Baker, professional speaker and customer experience expert.

16 min2017 MAY 3
Comments
Customer Service is Not Good Enough

The Remote Workforce: How to Make it Work

Remote workforces are gaining momentum. What are the pros and cons, and how are the growing number of businesses adopting them making it work?

16 min2017 APR 12
Comments
The Remote Workforce: How to Make it Work

The Digital Business Model

What exactly is "digital thinking" when we are looking to evolve our business models for the digital economy? Ryan takes a look at the common characteristics of businesses around the world which are finding success in digital transformation.

15 min2017 APR 5
Comments
The Digital Business Model

Celebrity Service

We are learning every day that the more technological we become, the better we need to know our customers and customer service is at the heart of success. Ryan talks to global speaker Geoff Ramm on the 9 points of Celebrity Service.

16 min2017 MAR 22
Comments
Celebrity Service

The 7 Mistakes you are making on LinkedIn

Ryan chats to Andy Preston who is the world's most recommended sales speaker. As a sales professional, he says LinkedIn is the best sales tool in 20 years - but most people are not using it well. Andy unpacks the 7 most common mistakes we all make with LinkedIn.

17 min2017 MAR 15
Comments
The 7 Mistakes you are making on LinkedIn

Toxic HR Policies that need to be Killed

Ryan discusses 10 toxic HR policies that should be killed in any business going digital. These were taken from an article by Liz Ryan, a 30-year veteran of HR.

14 min2017 MAR 8
Comments
Toxic HR Policies that need to be Killed

Fear-Friction-Future

Business gurus have for decades implored businesses to "think differently". The need for this has never been greater in the age of digital - but in this episode Ryan dives deeper into what "think different" means, and a way to do this which makes the future a lot more profitable.

15 min2017 FEB 22
Comments
Fear-Friction-Future

The Bit by Bit Disruption of Financial Services

The rapid, yet gradual, disruption of the financial sector is well underway. Ryan chats to FedGroup CEO Grant Field about this change and how investment and ownership is changing.

15 min2017 FEB 15
Comments
The Bit by Bit Disruption of Financial Services

The Now of Retail

We are firmly in the world of data and the insights it brings. Ryan chats with the country manager of Axis Communications, Roy Alves, about how the old security camera in your store is being redeployed to bring deep insights into customer behaviour, and how retail is using those to increase profits.

15 min2017 FEB 8
Comments
The Now of Retail

Latest Episodes

Taking your Start Up to London

Ryan chats to Scott Cundill. Originally they were going to talk about Scott's business, Majestic3 but it become more of a conversation about what it takes for a South African start up to set up shop in the UK. A fascinating listen for any locals looking to expand and earn Pounds!

16 min2017 MAY 17
Comments
Taking your Start Up to London

Customer Service is Not Good Enough

Customer service has been a focal point in business since there have been businesses. But tech-savvy customers today want more than just service. What is "customer experience" and why should it be an ongoing obsession for every business? Ryan chats with Lynn Baker, professional speaker and customer experience expert.

16 min2017 MAY 3
Comments
Customer Service is Not Good Enough

The Remote Workforce: How to Make it Work

Remote workforces are gaining momentum. What are the pros and cons, and how are the growing number of businesses adopting them making it work?

16 min2017 APR 12
Comments
The Remote Workforce: How to Make it Work

The Digital Business Model

What exactly is "digital thinking" when we are looking to evolve our business models for the digital economy? Ryan takes a look at the common characteristics of businesses around the world which are finding success in digital transformation.

15 min2017 APR 5
Comments
The Digital Business Model

Celebrity Service

We are learning every day that the more technological we become, the better we need to know our customers and customer service is at the heart of success. Ryan talks to global speaker Geoff Ramm on the 9 points of Celebrity Service.

16 min2017 MAR 22
Comments
Celebrity Service

The 7 Mistakes you are making on LinkedIn

Ryan chats to Andy Preston who is the world's most recommended sales speaker. As a sales professional, he says LinkedIn is the best sales tool in 20 years - but most people are not using it well. Andy unpacks the 7 most common mistakes we all make with LinkedIn.

17 min2017 MAR 15
Comments
The 7 Mistakes you are making on LinkedIn

Toxic HR Policies that need to be Killed

Ryan discusses 10 toxic HR policies that should be killed in any business going digital. These were taken from an article by Liz Ryan, a 30-year veteran of HR.

14 min2017 MAR 8
Comments
Toxic HR Policies that need to be Killed

Fear-Friction-Future

Business gurus have for decades implored businesses to "think differently". The need for this has never been greater in the age of digital - but in this episode Ryan dives deeper into what "think different" means, and a way to do this which makes the future a lot more profitable.

15 min2017 FEB 22
Comments
Fear-Friction-Future

The Bit by Bit Disruption of Financial Services

The rapid, yet gradual, disruption of the financial sector is well underway. Ryan chats to FedGroup CEO Grant Field about this change and how investment and ownership is changing.

15 min2017 FEB 15
Comments
The Bit by Bit Disruption of Financial Services

The Now of Retail

We are firmly in the world of data and the insights it brings. Ryan chats with the country manager of Axis Communications, Roy Alves, about how the old security camera in your store is being redeployed to bring deep insights into customer behaviour, and how retail is using those to increase profits.

15 min2017 FEB 8
Comments
The Now of Retail
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