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Digital Shop Talk Radio

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Digital Shop Talk Radio
62 minSEP 11
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On yesterday’s episode of DSTR, we welcomed shop owner Frank Scandura (Frank's European Service, Las Vegas) and Carlos Contreras (Northtown Auto Service, McHenry, Ill.) to figure out which drop-off approach creates the best customer experience.

We discussed:
- COVID-induced solutions to greet customers and make them feel taken care of
- Ways to best educate the customer and lead them down a path to buy
- The importance of scripts and a well-defined process when managing your shop's first impression with the customer