EP293 - E-commerce leadership changes and news Episode 293 previews Amazon no good, dirty, rotten, Q2. Including why Amazon's much hailed SCOT software may have led them astray (not a surprise given the name). We also discuss the recent leadership changes at Amazon, Google, Pinterest, and Bed Bath & Beyond. Episode 293 of the Jason & Scot show was recorded on Thursday June 30, 2022. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing. Transcript Jason: [0:23]Welcome to the Jason and Scot show this is episode 293 being recorded on Thursday June 30th 2022 I'm your host Jason retailgeek Goldberg and as usual I'm here with your co-host Scot Wingo. Scot: [0:38]Hey Jason and welcome back Jason Scott show listeners Jason this is a start-up land it's like a triple witching we have the end of the month the end of the quarter and the end of the first half so too it's a big day to be making sure you're hitting your opening so that's what I've been doing today how is your summer been. Jason: [0:59]Less XLE than yours it sounds like. Scot: [1:02]Oh I've seen you in that department of Commerce data comes out so. Jason: [1:13]I don't know maybe I feel like we should move it to like python or are something more more hip for the geeky kids. But I am I'm having a great summer there's been plenty of New Avengers and Star Wars content on in it's fun to see some people in person there have been a few more in person events, I'm a little stressed tonight though there's a big day for listeners is being recorded on on June 30th, and Twitter is sun setting my Twitter clients that I use numerous times a day tonight so it's, it's possible that a lot of people that are used to getting spammed all day by me on Twitter are going to go into withdrawal tomorrow. Scot: [1:56]No you're gonna have to use the app like the rest of us mere citizens. Jason: [2:01]Yeah yeah the neophytes I have to jump in with the unwashed masses and the vanilla Twitter client or some other third-party client if any listeners have a personal favorite I'm open to suggestions. Scot: [2:15]Yeah they're not a lot of good ones whatever you do don't sign up for that paid service because it just makes your tweets take 10 times longer to go out it's like the opposite of a feature. Jason: [2:25]Yeah doesn't sound that appealing. Scot: [2:27]It's supposed to keep you from drunk Tweeting or something but then like you just kind of forget that they're all cued up out there waiting. Jason: [2:34]My best Tweets are the advised ones. Scot: [2:37]Yeah yeah your best ones are grumpy grumpy old Jason once where you're like all right digital on the get the most interaction. Cool well we wouldn't be a Jason and Scot show without some Amazon news. Jason: [3:00]News new your margin is there opportunity. Scot: [3:07]Yeah there's a lot going on at Amazon one of the. If you kind of remember back in our queue to 2022 recap from their earnings they talked a lot about how they had over built their capacity for warehouses so that's the first time they've done that since, oh I don't know 1995 and that was just like a line in an earnings call well now we're starting to see that they're closing warehouses there's been reports of them closing between five and ten warehouses I've heard they're closing delivery stations and figuring all that out one of the funny topics is a lot of folks started contacting me and realize said things like hey did you know your mention and this Amazon article is like what, what turns out they have this technology they've developed called the supply chain optimization Technologies, abbreviated sco T which happens to be my name. Jason: [4:04]And for newest nur's th...
[50:20]Thanks everybody.
[54:34]Happy commercing!
EP290 - Shoptalk 2022 Recap ShopTalk held it's first in-person show since 2019, May 27-30th in Las Vegas. The show made the move from the Venetian to the Mandalay Bay. Nearly 10,000 attendees joined more than 600 exhibitors at this years show. Making ShopTalk one of the first industry events to truly feel like it did prior to the pandemic, and living up to the billing as the retail industries reunion. Shoptalk has truly established itself as the preeminent digital commerce event in the US. In this episode Jason and Scot recap all the major keynotes, trends, and themes from the show. If you wren't able to attend, this show will catch you up. If you did attend, they episode will help you write that event recap you owe the rest of your team! Episode 290 of the Jason & Scot show was recorded on Thursday April 8, 2022. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing. Transcript Jason: [0:23]Welcome to the Jason and Scot show this is episode 290 being recorded on Thursday April 7th 2022 I'm your host Jason retailgeek Goldberg and as usual I'm here with your co-host Scot Wingo. Scot: [0:38]Hey Jason and welcome back Jason Scott show listeners well tonight we are excited to talk about shoptalk Jason you went for the show I was not able to make it this year unfortunately but you went and you are going to report on all the happenings and I'm excited to hear how it went. Jason: [0:57]I know I feel like listeners should know that your April Fool's joke is you told me you were there and I kept waiting like at the Starbucks to meet you and you never showed. Scot: [1:06]Not true not true I was a good co-host and I let you know with plenty of time I wouldn't be able to make it. Jason: [1:12]I am teasing but I do think shoptalk overlapped April Fool's this year. Scot: [1:17]It was her a lot of shenanigans. Jason: [1:19]There there was not any there was some usual trade show Shenanigans but I'm not sure I would say there was any April Fool's related Shenanigans but it was a good show you missed a good one. Scot: [1:31]Before we dive in what was the Starbuck situation. Jason: [1:33]So the Starbuck situation I would give it a B+ so it's a for people for a long time treat your followers shoptalk started out at the Aria as a small show and then it outgrew the Aria and they moved to the Venetian which it was nice because the Venetian does have on-prem Starbucks but the Venetian is a, kind of very big and they did it there for a number of years and then they right before the pandemic they announced they were moving it to Mandalay Bay and so this was the first one in Mandalay Bay and Mandalay Bay is good because it has. To Starbucks one in the casino area and one on the way to the convention center so so ordinarily I would give that a plus but they one of the Starbucks is still closed from the pandemic it hasn't reopened and the one on the way to the convention center normally takes mobile orders which is awesome, for the convention they turned up they turned off mobile orders every day of the convention. Scot: [2:41]I don't need it. Jason: [2:43]I stayed very well caffeinated and in my new world where I drink iced coffee from Starbucks branded iced coffee from the grocery store I got to augment my stops at the Starbucks by having a couple, jugs of Starbucks iced coffee in my room as well so no one should be worried about me. Scot: [3:01]That you can say in your backpack or strapped to your head like I have one of those beer hats. Jason: [3:06]Exactly and I showed up at a couple morning meetings with like to Starbucks and it's always this great debate like should I go hide in a closet somewhere and finish one so that the p...
EP289 - ShipBob Co-Founder Dhruv Saxena Dhruv Saxena is the co-founder and CEO of ShipBob, Inc. ShipBob is a tech-enabled third-party logistics provider (3PL) that fulfills e-commerce orders for direct-to-consumer brands. We discuss ShipBob's origin story, how the e-commerce fulfillment industry has evolved, as well as the challenges and implications of Amazon and Shopify's various fulfillment initiatives. Episode 289 of the Jason & Scot show was recorded on Friday March 18, 2022. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing. Transcript Jason: [0:23]Welcome to the Jason and Scot show this is episode 289 being recorded on Friday March 18 20 22 I'm your host Jason retailgeek Goldberg and as usual I'm here with your co-host Scott Wingo. Scot: [0:37]Hey Jason and welcome back Jason Scott show listeners Jason as you know we did a Amazon Fulfillment deep dive a couple weeks ago and that was quite a popular Topic in episode and we've been getting a lot of questions from listeners about what's going on in the world of and we are now living in a world where products used to be if you get it in a week that was amazing and now anything that's longer than 2 days feels like a lifetime so we thought it would be good to bring on one of the top startups in the Fulfillment area the shipbob and we have with us the CEO and co-founder of shipbob dhruv saxena dhruv welcome to the show. Dhruv: [1:20]Thank you so much Scott and Jason for having me excited for our conversation. Jason: [1:24]We are looking forward to it as well I'm getting tons of complaints on the feet already that people were expecting Bob to be on the show today so you'll have to tell us how it became dhruv started shipbob. Dhruv: [1:36]Yeah for sure I'll give you a quick back story on me if that's the opening question and tell you how did we come up with the name shipbob. Jason: [1:46]That would be perfect yes I asked it very awkward we Scott is laughing at me on the back Channel. Dhruv: [1:51]Yeah so. Quick back story on us you know I grew up in Delhi India came to the u.s. in 2007 to pursue engineering my co-founder on shabaab device is also from India we've known each other all our lives. And so we after we both did an engineering in the midwest here I went to Purdue we came back to Chicago and started. I'll booking in a full-time jobs at software programmers and on nights and weekends as most Engineers do. We were trying and experimenting with a bunch of thought of ideas and one of the start-up ideas was in e-commerce. And be Engineers we were able to automate effectively everything in that e-commerce business except the part around shipping and Logistics. And so every time you would have a bunch of folders we would have to run to the post office here in Willis Tower Chicago in the basement, they have a post office and we would have to stand in line and basically ship out those orders out and that became the most manual and painful part of our e-commerce business. And we wanted to find ways of automating that. [2:58]And we would call up a bunch of these existing companies 3pls who helped companies with the shipping and Logistics take all three pills third party Logistics providers. And none of them wanted our business because we were too small for them, and so that got us thinking as to hey how do others small to mid-sized e-commerce businesses figure out their shipping and Logistics we realize that there really isn't a good alternative for businesses like ours who are you know ramping up e-commerce businesses and that caught us into, thinking what should pop can be. And how did the name come about you know so when we started thinking about buil...
EP288 - News and Q4 Earnings Reports News Amazon Stock Split Shopify Fulfillment Network eBay “The Vault” Twitter E-Commerce Pilot Retail Media Networks are on fire Inflation continues to rise Q4 Earnings Reports Winners Dicks Sporting Goods Walmart Target Neutral Best Buy Ulta Kohls Gap Nordstrom Ralph Lauren Losers Dollar Tree Abercrombie & Fitch Macy’s Episode 288 of the Jason & Scot show was recorded on Thursday March 10, 2022. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing. Transcript Jason: [0:23]Welcome to the Jason and Scot show this is episode 288 being recorded on Thursday March 10th 2022, I’m your host Jason retailgeek Goldberg and as usual I’m here with your co-host Scott Wingo. Scot: [0:39]Hey Jason and welcome back Jason Scott showed listeners Jason covid is defrosting and you are getting yourself back on a plane and I saw that you went out to eat tail. Jason: [0:50]It is true I don’t know if listeners can see me knocking on wood when you say that but yeah I yes went to my first post covid trade show that felt like trade show from before covid which is cool. Scot: [1:04]Sprinkle what was what was the buzz in the like the first time and well I guess in RFC some folks got together did you end up you didn’t go to. Jason: [1:15]I did not go to in our app and an attendee and sit in our F was I think there are people that went in and found a good but attendance was significantly down from a normal and RF show. Scot: [1:28]Was kind of the first normal. Jason: [1:29]Yeah and the interrupt timing was just rough because that was kind of In the Heat of the Omicron variant like re-emerging and. Um but so e-tail is in Palm Springs in February you know. People are like turning off Mass mandates and it felt pretty good and so the show was sold out the hotel was fully booked and if you if I just popped you on at the trade show for. It wouldn’t have felt any different than e-tail 2019 felt to me so I think people were like frankly pretty excited about getting back together. And took full advantage of the you know typical trade show activities that cocktail parties and and all the frivolity. So I did a couple of sessions I did a keynote interview with the chief marketing officer from Signet Jewelers and they have a pretty interesting story during the pandemic the, you know they even have an interesting story in the metaverse that like I didn’t realize this but millions of people have gotten married on the metaverse and are buying jewelry for it. Scot: [2:39]Nice can you buy a is your diamond and ft. Jason: [2:43]In some cases yeah. Scot: [2:46]I’d like to see picture I found it. Jason: [2:49]Yeah I don’t want to actually bring up the topic of buying jewelry and then tell her it’s digital jewelry because that won’t that won’t go where I was wanting it to go. But so so that was good I did a panel on on sort of growth tactics with a bunch of kind of younger digital native Brands and so that’s fun to get you know some some different perspectives and some novel stuff and I did record a couple podcast there so listeners have that to look forward to will drop those over the next few weeks and so some good good conversations with with real people in the industry. Scot: [3:26]What was the back of the hall conversations the you and I have talked a lot about the impact that the Apple and Google privacy changes have had was that kind of one of those yeah you’re on the stage everything is Rosy but behind the scenes I was like oh no what are we going to do with this this whole thing that’s crashing down around us. Jason: [3:44]Yeah it depends I because I feel like there’s a couple of different coh...
EP287 - Amazon Supply Chain Deep Dive with Marc Wulfraat http://jasonandscot.com Marc Wulfraat is President of MWPVL, a global supply chain and logistics consulting firm, and one of the foremost experts outside of Amazon, into Amazons supply chain. In this episode to do a deep dive into all the elements of Amazon's supply chain, how it compares to other third party logistics providers, and most importantly if and how other retailers should think about competing against the enormous advantage that Amazon's logistics infrastructure provides Episode 287 of the Jason & Scot show was recorded on Thursday February 17, 2022. Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing. Transcript Jason: [0:23] Welcome to the Jason and Scot show this is episode 287 being recorded on Thursday February 17th 2022 I'm your host Jason retailgeek Goldberg and as usual I'm here with your co-host Scot Wingo. Scot: [0:39] Hey Jason and welcome back Jason Scott show listeners Jason were about 300 episodes into what I would like to call our podcasting journey and sometimes our timing has been terrible over that 300 episodes sometimes we roll the dice and it comes up the right way tonight's episode is probably the best timing episode we've ever had I mention this because yesterday Shopify announced their Q4 earnings that were pretty strong but then they dropped a bit of a bombshell on Wall Street they announced that they're going to spend over a billion dollars on the next 3 years on what they call sfm Shopify fulfillment Network and they're going to compete with Amazon's FBA capabilities and they also kind of said and we're going to essentially get to 2-day delivery across 90% of the United States you and I were skeptical about that on on social media I said that's nice but Amazon has spent over 80 billion to get there and then you said. Jason: [1:37] Yeah that there are also targeting a service level that's kind of antiquated like like to day is Amazon 2010 here in 2022 you know it's at worst next day and increasingly at same day for millions of skews so I was a little surprised that they their big splash was that they were going to invest a billion dollars to get Amazon service level from 10 years ago. Scot: [2:00] Yeah that's where our timing gets interesting because you and I have long wanted to do an Amazon Logistics fulfillment Deep dive and the person that knows more about this than anyone except for the folks inside of Amazon is Mark Wolfe rat he is the president of mwp DL and we are really excited to have him on the show talk about all things Logistics. Marc: [2:23] Well thank you kindly for having just gone through some really appreciate it before this. Jason: [2:27] Oh my gosh Mark were thrilled to have you Scott's too shy to mention it but but this is a rare circumstance where Scott is a fanboy of you because, every time there's there's new data about Amazon's investment in their various elements of the fulfillment Network he's forwarding stuff to me and he's like hey did you see what Mark and cover this week so I'm probably not gonna be able to get a word in edgewise but before Scott jumps in with the questions we do always like to get a brief background of our guests and I'm super curious understand how you got into the supply chain space and and sort of what led you to found em W PV l. Marc: [3:12] Oh gosh well did I was a mathematician in my University days and, I just accidentally got a job as a consultant you know what I got out of school and it was we didn't know what the word supply chain was back then it just didn't exist so I started a Consulting and distribution and then, eventually went out and founded my own company and you know...
EP286 - Amazon Q4 Earnings Amazon released their Q4 (and full year) earnings for 2021 on Thursday February 3rd. In this episode we do a deep dive into all the details. Key Topics: Amazon North American Revenue grew 18.4% in 2021, which was just above the industry average of 17.9% Amazon has broken out their ad revenue for the first time. In 2021 total revenue was $31.16B growing at 32% Year over Year. ReadyJason’s Forbes Article here. Amazon is raising the rates for Amazon Prime from $119 to $139 per year. Want to learn about Amazon’s sneaky fulfillment advantage (Amazon Key for Business)? Check out ourYouTube video here Episode 286 of the Jason & Scot show was recorded on Thursday February 3, 2022. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing. Transcript Jason: [0:23]Welcome to the Jason and Scot show this is episode 286 being recorded on Thursday February 3rd 2022 I’m your host Jason retailgeek Goldberg and as usual I’m here with your co-hosts Scot Wingo. Scot: [0:38]Hey Jason and welcome back Jason Scott show listeners. I’m dying to talk Mandalorian with you but I don’t want to do any spoilers so I’m just going to skip the Star Wars chat this week until I think we’ll give it until all the episodes out plus two or three weeks and then we can talk about so until then. It’s business only. Jason: [0:58]I accept your promise for a later conversation I would only say watch it people go watch it. Scot: [1:05]Yeah it’s gotten really good okay so it has been Star Wars dramas aside it’s been a mega cap Tech stock drama this week so it’s been a very interesting week. And we’re excited to kind of culminates in the Amazon news that came out today so this is this is our hot take on Amazon’s Q4 but I think it’s important to back up about six steps before we jump into that briefly so setting the stage back in episode 257. We were super Clairvoyant and in March of 2021 you and I were the first I’m pretty sure and we can get you into fat check this. A lot of people were talking about am apples I DFA and that’s their new privacy where they’re killing the cookie and doing a variety of things to really limit the amount of tracking available to apps. Inside of their ecosystem amongst email and a bunch of other stuff but the primary one is apps can no longer really track what’s going on there’s a lot of talk in the ad World about that but you and I believe were very early talking about the impact on e-commerce so. So we had that and then you know I went back and looked at our notes and our prediction was that this was going to put Facebook in a world of hurt. So then Flash Forward. [2:25]Past this is a in your hot tub time machine and episode 285 which we did a couple weeks ago our previous episode you took us through some really good data we got a lot of really good feedback from that show from folks and everyone enjoyed your presentation. And except for that one person who said that you’re too verbose and your slide presentations are too long so shame on them anyway they in there. Jason: [2:48]They’re probably not listening to our super long podcast. Scot: [2:51]It probably we self-selected them out there listening to some 5 Minute Podcast. Or they’re listening to us on 4X and they’ve totally missed this whole segment anyway so you one of the data points you put out there that is that e-commerce crew 18% that right. Jason: [3:09]You do yeah well no retail grew 18%. Scot: [3:11]Retail grew 80% okay so that was kind of the watermark and then e-commerce grow a little bit more is that correct like 21 or so. Jason: [3:18]So we don’t know for sure non-store sales grew about 20. Scot: [3:22]Yeah...
EP285 - 22021 Full Year and Holiday Data Deep Dive The US Dept of Commerce December Advanced Retail Sales Data is out, which gives us a full look at 2021 and the 2021 holiday season. So Episode 285 is a data deepdive into 2021. If you want to follow along, we've made a deck with all the data available at https://retailgeek.com/2021-commerce-recap Data Sources US Retail & E-Com Sales Data: US Dept of Commerce E-Commerce Estimates: eMarketer Retail Foot Traffic Data: Placer.ai Web Traffic Data: Similar Web Holiday Estimates: Adobe, Salesforce, Mastercard Episode 285 of the Jason & Scot show was recorded on Thursday Jan 20th, 2022. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing. Transcript Jason: [0:23]Welcome to the Jason and Scot show this is episode 285 being recorded on Thursday January 20th 2022 that’s a heck of a lot of 2012’s. I’m your host Jason retailgeek Goldberg and as usual I’m here with your Cohoes Sky Wingo. Scot: [0:41]Hey Jason and welcome back Jason Scott chaussures Jason is kind of a shame we neither of us were able to make it in our F but, one of the things I don’t miss is every year that I’ve gone to in our f for the last three times I’ve went I’ve had trouble getting there or been stuck there so I think then our F should use this opportunity to move that show out of January and maybe look at something like March or something if they’re going to be in New York. Jason: [1:09]Or to the like Bahamas or something. Scot: [1:12]Yeah even better yeah let’s make it a destination of it. Jason: [1:17]You know you have my vote I’m not sure you have a majority of votes see you if you have mine that would be awesome. Scot: [1:24]Yeah just watching and it seemed like some folks went and then they had a lot of cancellations so seemed like it was in kind of one of those weird. Hybrid states were if you went and then, person you are going to go see present canceled you sat there in a room with people watching a zoom so that’s number Super satisfying but I do think it seemed like some folks you and I know got together and had some dinners and had fund so hopefully that was that was good for everyone. Jason: [1:50]Yeah I had a little bit of foam oh I think you know some people I would have liked to see you know I saw you know social media of them getting together and whatnot and. It’s just super bad luck I have a feeling if this show was a month later it would be a lot less controversial that traveled to. Scot: [2:09]Yeah and what did you want to talk about this week. Jason: [2:14]Well you know if we had gone to NRF one of the things that I always like to do it in our f is kind of check in with a lot of our co-workers in the industry and kind of you know get a consensus, about how the year ended up for everyone and what they thought the big issues were going to be for 20 21. So since we didn’t get to do that at shop at NRF I thought maybe we could do it on this podcast for our listeners. Scot: [2:42]Yeah that sounds good and then I know you always put together a little for your clients kind of the summary deck and I know that’s hard for our podcast listeners so do you have a way to solve that. Jason: [2:55]Yeah so what I thought I would do I put together like a 36 slide deck completely full of numbers and what I thought I would do is describe all of the graphs on the podcast. Scot: [3:09]Sounds good that sounds good and it’s going to be a we’ll go through it and intricate detail data point by day. Jason: [3:14]Yeah because the one complaint I get about the show is that it’s not hard enough to listen to. Scot: [3:18]That’s that’s from your mom. Jason: [3:22]So that probably isn’t...
EP284 - 2022 Annual Predictions h 2021 Predictions Recap Jason: Made to Order apparel business > 9 figuresYes Retailer offers viable health alt insurance option to consumersNo Grocery E-Com > 10% someone deploys(not pilots) MFCYes Amazon Shopify Competitor (shipping solution)No Retail Media > $20BYes Bonus – More store closures in 2021 than 2020.No Jason Total Score: 3 of 5 Scot: Amazon move to same day prime by opening a huge wave of neighborhood DCs (near DSPs)Yes Shipping (Shopify) – launch own DSPNo Shopify marketplaceNo ‘zero friction addiction’ sticks – I’ve seen 30-40% repeated a lot, I think it’s 60-80%. commerce penetration says at 16% or better in 2021.Yes spac/ipo? Dnvb waveYes Bonus: post-covid anti-consumerism/materialism waveNo Scot Total Score: 3 of 5 We have a tie, including the tie-breaker. Here are some relevent links: eMarketer recap of Retail Media Networks Bricks Meets Clicks analysis of digital grocery space 2022 Predictions Jason: NFTs, Web 3, Metaverse...