02:03 - Arpit’s Superpower: Tenacity Tenacious D 05:03 - Managing People vs Servers Establish Consistent Language and Shared Level of Understanding Written Word Following Up User Manual (Persona Investigation) Consensus Algorithms: Single Sources of Truth & Responsibility Independent Failures: Build and Establish Trust Conway’s Law Somathesis – Collective Problem Solving: Music, Science, Software - Jessica Kerr Reliability & Uptime Reflections: John: Meeting minutes and clear communication is a form of active listening. Mae: Thinking about trust in terms of reliability and uptime. Arpit: Collective Problem Solving: Music, Science, Software - Jessica Kerr Mandy: Tenacity. This episode was brought to you by @therubyrep of DevReps, LLC. To pledge your support and to join our awesome Slack community, visit patreon.com/greaterthancode To make a one-time donation so that we can continue to bring you more content and transcripts like this, please do so at paypal.me/devreps. You will als...