It’s time for your performance review. Your boss opens with the compliments, preparing you for what’s coming next: the feedback you need in order to learn how to improve, and therefore grow in the organization, not to mention develop your career. It’s information you need to take in. But how do you process it, especially if some of the feedback may be difficult to accept?Sheila Heen, a Lecturer on Law at Harvard Law School and a founder of Triad Consulting, has written the book, with co-autho...