Communicating 360
3min2020 JUL 14
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詳細信息

Sheila Heen and Douglas Stone coined the phrase “The Challenge of We” to describe the relationship systems that impact the way we give and receive feedback. Heen and Stone are co-authors of the book Thanks for the Feedback: The Science and Art of Receiving Feedback Well. In this lesson, Heen offers a simple correction that you can make during difficult conversations to refocus yourself and the people who tend to trigger your emotions.