This episode of Dollars to Donuts features my interview with Danielle Smith, the Senior Director of Experience Research & Accessibility at Express Scripts. Something that I’ve really changed the way I thought about since I’ve been at Express Scripts — we are in the healthcare ecosystem. So the experiences we deliver, if they are not of quality, they do have serious repercussions on people’s lives and people’s time. We are ethically bound to measure the user experience from different perspectives. Before something launches. We have prototypes or concepts or ideas, we do our due diligence in terms of user experience research, to make sure that the thing that we’re putting out on the world doesn’t just happen to people. – Danielle Smith Show Links * Artwork hung in our living room * Danielle on LinkedIn * Danielle on Twitter * Express Scripts * Net Promoter Score (NPS) * DeBakey High School for Health Professions * Industrial/Organizational Psychology at Rice * Human Factors an...