Penny Breslin, CEO of MoneyPenny LLC, didn't set out to build the only female-owned and operated business process outsourcing (BPO) firm in India. But that's what happened. In this interview recorded at the AccountingWEB Live Summit in San Diego, Penny shares 20 years of learnings, including best practices and pitfalls of outsourcing, how her firm survived the pandemic, and what it means for her employees to have a voice at work.