Topics: (4:56) - Chris’ background and work at Athena (6:53) - What does a Chief Client Officer do? (10:20) - Robert’s background and work at Athena (17:00) - Robert recruiting Chris to Athena (20:20) - What distinguishes Robert as an operator (25:02) - Robert’s first year with Athena and how the company has scaled (33:39) - Chris’ decision to join Athena (37:28) - Creating a great experience for both clients and the EAs (46:17) - What people use their EAs for at Athena (50:28) - How Athena focuses on leverage (57:46) - Thoughts behind recruiting EAs and training (1:09:04) - Playbooks and systems for delegation (1:13:14) - biggest moments of relief gained from an EA? (1:17:58) - How does someone know when they need an EA? (1:32:28) - Where is Athena today? (1:38:40) - Where do you predict the global workforce goes over the next several decades? (1:46:30) - What are the mental models or heuristics you use in making decisions? (1:55:41) - Athena helps clients provide feedback (1:5...