Forget Customer Empathy — Focus on Customer Compassion -【有聲書】The Userlike Audio Blog: All about customer communication.

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Forget Customer Empathy — Focus on Customer Compassion

6min2019 JUL 2

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Customer service reps are often taught to be empathic, to put themselves in the customer's shoes. Butresearch suggestsempathy isn't the skill you're looking for.

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