Learning from Churn and how CSMs can become better investigative journalists

Why Win/Loss Analysis is Essential for Customer Success with Natasha Narayan (CEO, IcebergIQ)

Onboarding Employees? Start with Customer Success. Featuring Jo Massie( VP OF CS, Slido)

Driving Systematic Success with Peter Armaly (Sr. Director, CS Business Advisory Services, Oracle)

The Power of Language in Customer Relationships with Yamini Rangan (CCO, Dropbox)

How Oracle Leads their Customer Success team with Catherine Blackmore (GVP of CS, Oracle)

Accountability-driven Success with Stefanie Caldwell (NarrativeScience) & Matt Davis (AlphaHQ)

How To Create A Diverse Customer Success Team With Carine Roman