Recruiting: How to Find Better People & More of Them – CertainPath Member Discussion with Angela Blessinger, the Chief Culture Officer, of JA Bertsch Heating & Cooling in Coeur d'Alene, ID, and Gabe Adkins, Recruiting Manager, of OnTime Service
Latest on Impending HVAC Federal Regulation with Ben Middleton of Daikin and Allison Skidd from RHEEM
41minCall Center: How to Maximize Every Opportunity that Comes Into Your Office – CertainPath Member Discussion with Janie Contreras of Home Service Heroes in Tampa, FL, and Melissa Holland of Sirius Plumbing & Air Conditioning in Carrollton, Tx
1h 4minRecruiting: How to Find Better People & More of Them – CertainPath Member Discussion with Angela Blessinger, the Chief Culture Officer, of JA Bertsch Heating & Cooling in Coeur d'Alene, ID, and Gabe Adkins, Recruiting Manager, of OnTime Service
1h 17minWired to Compete: Emily Dweck Sold $2.3M in Residential Re-Roofs for Holencik Exteriors in Coplay, PA, Thanks to Her Desire to Win and Her Belief in Her Company
37minFind Your Process: Charles Dozeman Sold Almost $2M in Residential HVAC Repairs & Replacement Systems for WireNut Home Services in Colorado Springs, CO, by Having a Process & Relentlessly Training to Perfect It.
49minMake a Friend: Abbas Ghaffari Sold & Installed Nearly $750K in Plumbing Work for Steve’s Plumbing in Lynwood, WA, by Personally Connecting with Customers, while also Educating & Empowering Them.
1h 30minGus Antos of Milestone, Part 2: $150M to $1.2B in 15 Years – Insights into Call Center Scaling, Escalating Materials Prices, Leadership Development, Mergers & Acquisitions, Milestone’s Future, & More
52minGus Antos of Milestone, Part 1: $150M to $1.2B in 15 Years – Insights into Talent Acquisition & Labor Controls that Drive Growth & Culture
45min